NEC XN120 Feature Manual page 212

Features
Park and Page
When an extension user is away from their phone, Park and Page can let them know when they have a
call waiting to be answered. To enable Park and Page, the user records a Personal Greeting along with
an additional Paging announcement. Park and Page will then answer an incoming call and play the
Personal Greeting to the caller. The caller then listens to Music on Hold (if available) while the system
broadcasts the pre-recorded Paging announcement. When the extension user hears the Page, they can
go to any telephone and use Directed Call Pickup to intercept the call.
For example, John Smith could record a Personal Greeting that says:
"Hello, this is John Smith. I am away from my phone right now but please hold on while I am
automatically paged."
The pre-recorded Paging announcement could say:
"John Smith, you have a call waiting on your line."
The incoming caller hears the first message and listens to Music on Hold while the system broadcasts
the second message. John Smith could then walk to any phone and pick up his call. If John doesn't
pick up the call, the Page periodically repeats.
Park and Page follows the rules for Personal Greeting for All Calls, immediately rerouted. This means
that Park and Page will activate for ringing Intercom calls, DID calls and DISA calls. It will also
activate for calls transferred from the Automated Attendant. Additionally, calls from the Automated
Attendant follow Automatic Overflow routing if not picked up. Park and Page will activate for
transferred outside calls but not play the Personal Greeting to the caller. If a call comes in when the
specified Page zone is busy, the system broadcasts the announcement when the zone becomes free.
Automated Attendant (Operator Assistance)
Automated Attendant automatically answers outside calls, plays a pre-recorded greeting and then lets
the outside callers directly dial system extensions, Department Calling Groups and Voice Mail.
Automated Attendant provides immediate answering and routing of outside calls without the need for
an operator or dispatcher. Automated Attendant provides:
·
Single Digit Dialling
Single Digit Dialling allows Automated Attendant callers to dial extensions, Department Calling
Groups, and Voice Mail by pressing a single digit. For example, your Automated Attendant can
greet calls with, "Thank you for calling. To place an order, dial 1. To check on an existing order,
dial 2. To speak with an operator, dial 0." You can set up single digit dialling for each VRS
Message programmed to answer outside calls via the Automated Attendant. This allows you to set
up day/night/holiday greetings or unique greetings for each incoming trunk. (Keep in mind that,
with a default system, if you assign destinations to digits 3, 4 and 5, outside callers will not be able
to dial system extensions.)
·
Simultaneous Call Answering
With VRS installed, the Automated Attendant can answer up to 16 calls simultaneously.
·
Flexible Routing
The outside caller can directly dial any system extension, Department Calling Group or Voice Mail.
If the caller dials a busy extension, Automated Attendant allows them to dial another extension or
wait for the busy extension to become free.
·
Automatic Overflow
Automatic Overflow can automatically redirect a call if it can't go through. This can happen if all
VRS ports are busy, if the called extension doesn't answer, or if the caller misdials or waits too
long to dial. (This would occur if the caller is using a dial pulse telephone.) When the call
overflows, it rings a designated Ring Group or the Voice Mail system.
Features Manual
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