Page 1 Features Manual Issue : 1.2 Date : April 2005 991434-5...
Page 2: Revision History
XN120 Park – Remove the Enhanced Dial Buffering as this is not an option. Remove Split feature as this requires 2 CALL keys, the XN120 only has 1 CALL key so split does not work. Programmable Function keys...
Page 3 No representation is made that this manual is complete or accurate in all respects and NEC Infrontia Ltd shall not be liable for any errors or omissions. In no event shall NEC Infrontia Ltd be liable for any incidental or consequential damages in connection with the use of this manual.
Page 4: Location Of Controls
Location of Controls Location of Controls XN120 System Telephone 1. XN120 System Telephone Handset Alphanumeric Display Indicator CHECK Key CLEAR Key Programmable Function Keys LND (Last Number Dial) Key OPAC (Operation Access) Key DC (Dial Control) Key CALL Key FLASH Key...
Page 5: Function Keys
Location of Controls 64 Button DSS Console 2. 64 Button DSS (Direct Station Selection) Console 64 DSS Keys Function Keys ALARM DOOR1 DOOR2 SG/VC TRFR Function Keys Indication Function Name IZ1 ~ IZ4 Internal Paging (Zone 1 ~ 4) EZ1 ~ EZ2 External Paging (Zone 1 and 2) External All Paging External / Internal All Call...
Page 6 Location of Controls 24 Button Add On Console 3. 24 Button Add On Console 24 Keys Features Manual...
Page 7 Features Abbreviated Dialling n Description Abbreviated Dialling gives an extension user quick access to frequently called numbers. This saves time, for example, when calling a client with whom they deal often. Instead of dialling a long telephone number, the extension user just dials the Abbreviated Dialling code. There are three types of Abbreviated Dialling: Common, Group and Personal.
Page 8 Features Storing a Flash To enhance compatibility with connected PBX lines, an Abbreviated Dialling bin can have a stored Flash command. For example, storing 9 Flash 926 5400 will cause the system to dial 9, flash the line and then dial 926 5400. The Flash can be stored by the user from their telephone or by the system administrator during system programming.
Page 9 Features n Operation To store an Abbreviated Dialling number (display phones only): 1. Press a SPK key. 2. Dial 853 (for common or personal) or 854 (for group). 3. Dial common or group storage code (000 - 1999), 900-919 are Personal Abbreviated bins. Initially, there are 900 Common Abbreviated Dialling codes.
Page 10 Features To dial a Group Abbreviated Dialling number: 1. At system phone, press a SPK key. At single line set, lift handset. 2. Dial 814. Press DC key. Press Group Abbreviated Dialling key (PGM 15-07 or SC 851: 28). To pre-select, press a line key in step 1 (instead of CALL) before pressing the DC or Abbreviated Dialling key) 3.
Page 11 Features Account Codes n Description Account Codes are user-dialled codes that help the system administrator categorize and/or restrict trunk calls. The system has three types of Account Codes: Ø Optional Account Codes Optional Account Codes allow a user to enter an Account Code while placing a trunk call or anytime while on a call.
Page 12 Features Redialled Numbers Do Not Contain Account Codes When using the Last Number Redial, Save or Repeat Dial features, the system will not retain Account Code information. Any number redialled with these features, the user will need to re-enter an Account Code. Note: If a user enters *12345*203 926 5400*67890*, if the Last Number Redial feature is used, the system dials the number as 203 926 5400*67890*.
Page 13 Features n Operation To enter an Account Code any time while on a trunk call: The outside caller cannot hear the Account Code digits you enter. You can use this procedure if your system has Optional Account Codes enabled. You may also be able to use this procedure for incoming calls. This procedure is not available at SLTs.
Page 14 Features To enter an Account Code while placing a trunk call: If your system has Forced Account Codes, you must follow this procedure. 1. Access trunk for outside call. You can access a trunk by pressing a line key or dialling a code. Refer to Central Office Calls, Placing for more information.
Page 15 Features Alarm n Description Alarm lets a system phone extension work like an Alarm clock. An extension user can have Alarm remind them of a meeting or an appointment. There are two types of Alarms: · Alarm 1 (sounds only once at the preset time) ·...
Page 16 Features n Operation To set the alarm: 1. At system phone, press a SPK key. At single line set, lift handset. 2. Dial 827. 3. Dial alarm type (1 or 2). Alarm 1 sounds only once. Alarm 2 sounds each day at the preset time. 4.
Page 17 Name Storing Reason of Transfer Display Selectable Display Messaging n Operation The language can be selected at each XN120 display phone. To select the display language: 1. Press a SPK key. 2. Dial 778. 3. Enter the digit that corresponds to the language:...
Page 18 Features Attendant Call Queuing n Description Attendant extensions can have up to 32 internal incoming calls queued before additional callers hear busy tone. This helps minimize call congestion in systems that use the attendant as the overflow destination for unanswered calls. For example, you can program Direct Inward Lines and Voice Mail calls to route to the attendant when their primary destination is busy.
Page 19 Features Automatic Route Selection (F-Route) n Description Automatic Route Selection (ARS) provides call routing and digit translation based on the digits a user dials. ARS consists of look up tables that compare the dialled digits and decide which translation table should be used.
Page 20 Features n Related Features Ø Abbreviated Dialling Ø Central Office Calls, Placing Ø Dial Tone Detection Ø Toll Restriction Ø Trunk Group Routing Ø Trunk Queuing/Camp On n Operation Automatic when it is programmed. Features Manual...
Page 21 Background Music (BGM) sends music from a customer-provided music source to speakers in system phones. If an extension user activates it, BGM plays whenever the user’s extension is idle. Conditions Refer to the XN120 Getting Started Guide 991409-5. Default Setting Not installed.
Page 22 Features Barge In n Description Barge In permits an extension user to break into another extension user’s established call, including Conference calls. This sets up a Conference-type conversation between the intruding extension and the parties on the initial call. With Barge In, an extension user can get a message through to a busy co-worker right away.
Page 23 Features n Operation To Barge In after calling a busy extension: The call must be set up for about 10 seconds before you can Barge In. Listen for busy/ring or busy tone. 1. Call busy extension. 2. Press Barge In key (PGM 15-07 or SC 851: 34). To Barge in without first calling the busy extension: 1.
Page 24 Features Call Forwarding n Description Call Forwarding permits an extension user to redirect their calls to another extension. Call Forwarding ensures that the user’s calls are covered when they are away from their work area. The types of Call Forwarding are: ·...
Page 25 Features n Operation To activate or cancel Call Forwarding: 1. Press a SPK key (or lift handset) + Dial 888. Also allowed are 848 (Call Forward Immediate), 843 (Call Forward Busy), 845 (Call Forward No Answer, 844 (Call Forward, Busy/No Answer, or 842 (Call Forward Both Ring). Press Call Forwarding key (PGM 15-07 or SC 851: code 10).
Page 26 Features Call Forwarding, Fixed n Description Fixed Call Forwarding is a type of forwarding that is permanently in force at an extension. Calls to an extension with Fixed Call Forwarding enabled automatically reroute - without any user action. Unlike normal Call Forwarding (which is turned on and off by extension users), Fixed Call Forwarding is set by the administrator in system programming.
Page 27 Features n Programming Ø 24-02-03 : System Options for Transfer - Delayed Call Forwarding Time Ø 24-06-01 : Fixed Call Forwarding Ø 24-07-01 : Fixed Call Forwarding Off-Premise n Related Features Ø Alphanumeric Display Ø Call Forwarding Ø Call Forwarding, Off-Premise Ø...
Page 28 Features Call Forwarding, Off-Premise n Description Off-Premise (OPX) Call Forwarding allows an extension user to forward their calls to an off-site location. By enabling OPX Call Forwarding, the user can stay in touch by having the system forward their calls while they are away from the office. The forwarding destination can be any phone number the user enters, such as a car phone, home office, hotel or meeting room.
Page 29 Features n Programming Ø 11-10-04 : Service Code Setup (for System Administrator) - Storing Common Abbreviated Dialling Numbers Ø 11-10-18 : Service Code Setup (for System Administrator) - Off-Premise Call Forward by Door Ø 14-01-13 : Basic Trunk Data Setup - Loop Supervision Ø...
Page 30 Features To cancel Call Forwarding Off-Premise 1. At system phone, press a SPK key + Dial 822. Press Call Forward (Device) key (PGM 15-07 or SC 851: 54) At SLT, lift handset and dial 822. 2. Dial 0. 3. Press SPK (or hang up at SLT) to hang up. Your DND or Off-Premise Call Forwarding Programmable Function Key stops flashing.
Page 31 Features Call Forwarding to Abbreviated Dial n Description Call Forwarding to Abbreviated Dial allows an extension user to forward their calls to an off-site location. By enabling Call Forwarding to abbreviated dial, the user can stay in touch by having the system forward their calls while they are away from the office.
Page 32 Features n Programming Ø 11-10-04 : Service Code Setup - Storing Common Abbreviated Dialling Numbers Ø 11-10-18 : Service Code Setup - Off-Premise Call Forward by Door Box Ø 14-01-13 : Basic Trunk Data Setup - Loop Supervision Ø 15-07-01 : Programmable Function Keys Ø...
Page 33 Features Call Forwarding with Follow Me n Description While at a co-worker’s desk, a user can have Call Forwarding with Follow Me redirect their calls to the co-worker’s extension. This helps an employee who gets detained at a co-worker’s desk longer than expected.
Page 34 Features Call Forwarding/Do Not Disturb Override n Description An extension user can override Call Forwarding or Do Not Disturb at another extension. This is helpful, for example, to dispatchers and office managers that always need to get through. Conditions None Default Setting Disabled.
Page 35 Features Call Redirect n Description Call Redirect allows a system phone user to transfer a call to a pre-defined destination (such as an operator, voice mail, or another extension) without answering the call. This can be useful if you are on a call and another rings in to your extension.
Page 36 Features Call Timer n Description Call Timer lets a system phone user time their trunk calls on the telephone display. This helps users that must keep track of their time on the phone. For incoming trunk calls, the Call Timer begins as soon as the user answers the call.
Page 37 Features Call Waiting / Camp On n Description With Call Waiting, an extension user may call a busy extension and wait in line (Camp-On) without hanging up. When the user Camps-On, the system signals the busy extension with two beeps indicating the waiting call.
Page 38 Features Callback n Description When an extension user calls a co-worker that doesn’t answer, they can leave a Callback request for a return call. The user does not have to repeatedly call the unanswered extension back, hoping to find it idle.
Page 39 Features n Operation To place a Callback: 1. Call unavailable (busy or unanswered) extension. 2. Dial 850 or Press Callback key (PGM 15-07 or SC 851: 35). 3. Hang up. 4. Lift handset when busy extension calls you back. If the unavailable extension was unanswered (not busy), the Callback goes through after your co-worker uses their phone for the first time.
Page 40 Caller ID to Single Line Telephones The XN120 can send the caller ID to an analogue single line telephone (SLT) connected to one of the ST telephone ports. The system will also send the calling party number and name for internal calls to the SLT.
Page 41: Default Setting
Features Default Setting Receiving callers name and number is disabled for analogue trunks (to enable: set Program 14-02-10 for each trunk). Sending caller ID (name and number) is disabled for SLT telephones (to enable: set Program 15-03-09 for each SLT telephone). Sending callers name is enabled for SLT telephones (to disable: set Program 15-03-10 for each SLT telephone).
Page 42 Features Outputting Caller ID Data The system includes the Caller ID data on the SMDR report. The report provides the incoming call’s DN in the DIALED NUMBER field. The CLASS field shows PIN (just like all other incoming calls). Caller ID Digits to Voice Mail A Caller ID trunk can send Remote Log-On Protocol with Caller ID digits to the voice mail.
Page 43 Caller ID Sending n Description Caller ID sending allows the XN120 to send the calling party’s telephone number (CGPN) for outgoing ISDN calls. The CGPN is passed on by the Network provider to the called party. Note – You may need to request this service with the ISDN Network provider.
Page 44 Features Central Office Calls, Answering n Description The system provides flexible routing of incoming CO (trunks) calls to meet the exact site requirements. This lets trunk calls ring and be answered at any combination of system extensions. For additional information on making trunk ring, refer to the Ring Group feature. Delayed Ringing Extensions in a Ring Group can have delayed ringing for trunks.
Page 45 Features n Programming Ø 10-03-03 : PCB Setup - Transmit CODEC Gain Type Ø 10-03-04 : PCB Setup - Receive CODEC Gain Type Ø 10-08-01 : Pre-Ringing Setup Ø 14-01-02 : Basic Trunk Data Setup - Transmit CODEC Gain Type Ø...
Page 46 Features n Operation To answer an incoming trunk call: 1. Lift handset. 2. At system phone, press flashing line key. If you don’t have a line or loop key for a trunk call ringing your phone, it rings on a CALL key. If you have Ringing Line Preference, lifting the handset answers the call.
Page 47 Features Central Office Calls, Placing n Description The system provides flexibility in the way each extension user can place outgoing trunk calls. This lets you customize the call placing options to meet site requirements and each individual’s needs. A user can place a call by: ·...
Page 48 Features n Operation To place a call over a trunk group: 1. At system phone, press a SPK key. At single line set, lift handset. 2. Dial 804. 3. Dial line group number (01-25). 4. Dial number. 1. At system phone, press trunk group key (PGM 15-07 or SC 851: *02 + group). Also see the “Loop Keys”...
Page 49 Features Class of Service n Description Class of Service (COS) sets various features and dialling options (called items) for extensions. The system allows any number of extensions to share the same Class of Service. An extension can have a different Class of Service for each of the Night Service modes. This lets you program a different set of dialling options for daytime operation, night time operation and even during lunch breaks.
Page 50 Features Class of Service Options (Administrator Level), Program 20-07 Item Default Related Item Input Data Program COS 1 - 15 Manual Night Service Enabled 0- Off Enabled/disabled an extension’s ability to use manual Night 11-10-01 1- On Service Switching Changing the Music on Hold Tone 0- Off Enable/disable an extension’s ability to change the Music on 11-10-02...
Page 51 Features Class of Service Options (Outgoing Call Service), Program 20-08 Item Default Related Item Input Data Program COS1 - 15 Intercom Calls 0- Off Enable/disable Intercom calling for the extension. 1- On Trunk Calls 0- Off Enable/disable outgoing trunk calling for the extension. 1- On 0- Off Common Abbreviated Dialling...
Page 52 Features Class of Service Options (Outgoing Call Service), Program 20-09 Item Default Related Item Input Data Program COS1 - 15 0- Off Second Call for DID / DISA / DIL 1- On Caller ID Display 0- Off Enables / disables the Caller ID display at an extension. 1- On 0- Off Sub Address Identification...
Page 53 Features Class of Service Options (Answer Service), Program 20-11 Item Input Default Item Data COS1 - 15 Call Forward Immediately 0- Off Enables/disables an extension’s ability to use Immediate Call Forward 1- On Call Forward When Busy 0- Off Enables/disables an extension’s ability to use Call Forward When Busy. 1- On Call Forwarding When Unanswered 0- Off...
Page 54 Features Class of Service Options (Supplementary Service), Program 20-13 Item Input Default Item Data COS1 - 15 Long Conversation Alarm 0- Off Enables/disables the Warning Tone for Long Conversation (not for SLTs) 1- On Long Conversation Cutoff (Incoming) 0- Off Enables/disables an extension’s ability to use Long Conversation Cut-off for 1- On incoming calls.
Page 55 Features Class of Service Options (Supplementary Service), Program 20-13 Item Input Default Item Data COS1 - 15 Account Code/Toll Restriction Operator Alert 0- Off Enables/disables operator alert when an extension improperly enters an 1- On Account Code or violates Toll Restriction. Extension Name 0- Off Enables/disables an extension’s ability to program its name...
Page 56: Night Service
Features Class of Service Options (DISA Service), Program 20-14 Item Input Default Item Data COS1 - 15 First Digit Absorption For tie lines, enable or disable the ability to absorb (ignore) the first incoming 0- Off digit. Use this to make the tie trunk compatible with 3- and 4-digit tie line 1- On service.
Page 57 Features n Operation To change an extension’s Class of Service (via Service Code 777): 1. Press a SPK key. 2. Dial 777. 3. Dial the extension number you want to change. You see: MODE1:nn Press HOLD to leave the current value unchanged. The extension you dial may be set to block your attempt to change their Class of Service.
Page 58 Conference, a user may set up a multiple-party telephone meeting without leaving the office. The XN120 Main unit provides 32 Conference circuits, to have any number of internal or external parties conferenced up to 32. This means that one extension can Conference up to 31 internal and/or external parties together (the originator would be the 32nd party reaching the maximum of 32).
Page 59 Features n Related Features Ø Central Office Calls, Placing Ø Conference, Voice Call Ø Direct Inward System Access (DISA) / Tie Lines Ø Meet Me Conference Ø Meet Me Paging Ø Programmable Function Keys Ø Tandem Trunking n Operation To establish a Conference: System Phone 1.
Page 60 Features To Barge In to Conference Call: 1. Pick up the handset or press SPK and dial the service code (810=default). If the telephone doesn’t have the proper COS, a warning tone is sent. After the user hangs up, the system will automatically place a Callback to the extension.
Page 61 Features Conference, Voice Call/Privacy Release n Description Voice Call Conference lets extension users in the same work area join in a trunk Conference. To initiate a Voice Call Conference, an extension user just presses the Voice Call Conference key and tells their co-workers to join the call.
Page 62 Features Continued Dialling n Description Continued Dialling allows an extension user to dial a call, wait for the called party to answer and then dial additional digits. This helps users that need services like Voice Mail, automatic banking and Other Common Carriers (OCCs).
Page 63 Certain Network providers can accept a Cost Centre Code (CCC) that will be used to provide an itemised bill from their Network provider. The CCC is inserted automatically by the XN120 before the dialled digits and is stripped off by the Network provider.
Page 64 Features Department Calling n Description With Department Calling, an extension user can call an idle extension within a pre-programmed Department Group by dialling the group’s pilot number. The call would ring the first available extension in the group. For example, this would let a caller dial the Sales department just by knowing the Sales department’s pilot number.
Page 65 Features transferred the call. The transfer recall can be restricted (turned off) by Program 16-01-07. When the transfer recall is restricted the transferred call will ring the group until it is answered or the caller clears down. Maximum Queuing Limit The quantity of ISDN DDI trunk calls queuing at a busy Department Group can be limited when all members of the group are busy.
Page 66 Features Queue Announcements If a call in queue is an outside call, and the system has DSPDB daughter board installed for VRS, the queued caller can hear a customer recorded announcement. Up to two different announcements can be given to the queued caller. There is also a pre-recorded announcement, “Please hold on.
Page 67 Features Ø 16-03-01 : Secondary Department Group Assignment Ø 20-06-01 : Class of Service for Extensions Ø 20-13-14 : Class of Service Options (Supplementary Service) - Department Calling Ø 22-02-01 : Incoming Call Trunk Setup Ø 22-07-01 : DIL Assignment n Related Features Ø...
Page 68 Features Department Group - Call Forward n Description Department Group Call Forward allows a user to set call forward for calls routed to a department group. The forward can be set for each department group and each department group can have its own des- tination number that the calls are forwarded to.
Page 69 Features Ø 25-07-07 & 08 : DISA Conversation Timers n Related Features Ø Department Calling Ø Trunk to Trunk Transfer Ø Call Forward Off Premise Ø Call Forward to Abbreviated Dial Bin Ø Programmable Function Keys n Operation To set the destination number for each department group. (Cannot be set from an analogue SLT.) Press SPK to go off hook.
Page 70 Features Department Step Calling n Description After calling a busy Department Calling Group member, an extension user can have Department Step Calling quickly call another member in the group. The caller does not have to hang up and place another Intercom call if the first extension called is unavailable. Department Step Calling also allows an extension user to cycle through the members of a Department Group.
Page 71 Features Dial Number Preview n Description Dialling Number Preview lets a display system phone user dial and review a number before the system dials it out. Dialling Number Preview helps the user avoid dialling errors. Conditions An extension user cannot edit the displayed number. If the DSPDB is installed the user must dial * to begin preview dial.
Page 72 Features Dial Pad Confirmation Tone n Description For an extension with Dial Pad Confirmation Tone enabled, the user hears a beep each time they press a key. This is helpful for Intercom calls and Dial Pulse trunk calls, since these calls provide no Call Progress tones.
Page 73 Features Dial Tone Detection n Description If a trunk has Dial Tone Detection enabled, the system monitors for dial tone from the telco or PBX when a user places a call on that trunk. If the user accesses the trunk directly (by pressing a line key or dialling 805 and the trunk’s number), the system will drop the trunk if dial tone does not occur.
Page 74 Features Direct Dial In (DDI) n Description Direct Inward Dialling (DID or DDI) lets outside callers directly dial system extensions. DID saves time for callers who know the extension number they wish to reach. To place a DID call, the outside caller dials the number to ring the telephone system extension.
Page 75 Features SMDR Includes Dialled Number The SMDR report can optionally print the trunk’s name (entered in system programming) or the number the incoming caller dialled (i.e., the dialled DID digits). This gives you the option of analysing the SMDR report based on the number your callers dial. (This option also applies to an ISDN trunk as well.) DID Intercept DID Intercept automatically reroutes DID calls under certain conditions.
Page 76 Features Conditions (A.) DID service must be purchased from your local telephone company. (B.) BRI DID requires a BRIU PCB. Default Setting Disabled. n Programming Ø 10-09-01 : DTMF and Dial Tone Circuit Setup Ø 14-05-01 : Trunk Groups Ø 15-07-01 : Programming Function Keys Ø...
Page 77 Features Direct Inward Line (DIL) n Description A Direct Inward Line (DIL) is a trunk that rings an extension, virtual extension or Department Group directly. Since DILs only ring one extension or group (i.e., the DIL destination), employees always know which calls are for them. For example, a company operator can have a Direct Inward Line for International Sales Information.
Page 78 Features n Operation To answer a call on your Direct Inward Line: 1. Lift handset. 2. At system phone, press flashing line key for DIL. If you don’t have a line key for the DIL, the DIL rings a CALL key. If you have Ringing Line Preference, lifting the handset answers the call.
Page 79 Features Direct Inward System Access (DISA) n Description DISA permits outside callers to directly dial system extensions, trunks and selected features. This could help an employee away from the office that wants to directly dial co-workers or use the company’s trunks for long distance calls. To use DISA, the employee: ·...
Page 80 Features DISA Toll Restriction The digits a DISA caller dials for an outgoing call may be subject to the system’s Toll Restriction. DISA Operating Modes The DISA Operating Modes determine what happens when a DISA caller forgets to dial, calls a busy or unanswered extension or dials incorrectly.
Page 81 Features Conditions The DISA caller must use a DTMF dial telephone. DISA trunks should have disconnect supervision to prevent phantom calls should the caller abandon the call. Default Setting Disabled. n Programming Ø 10-09-01 : DTMF and Dial Tone Circuit Setup Ø...
Page 82 Features n Operation To place a DISA call into the system (from any DTMF dial telephone): 1. Dial the telephone number that rings the DISA trunk. 2. Wait for the DISA trunk to automatically answer with a unique dial tone. 3.
Page 83 You can also program the DSS Console keys to store Function codes. This provides the DSS Console user with many of the features available on Programmable Feature Keys. The maximum number of 64 button DSS Consoles allowed on the system is 9. Each XN120 unit can have 3 64-button consoles.
Page 84: Door Box
Features n Programming Ø 10-03-01 : Terminal Type Ø 10-03-09 : PCB Setup Ø 15-07-01 : Programming Function Keys Ø 20-02-03 : System Options for System Telephones - BLF Control and Ø 20-06-01 : Class of Service for Extensions Ø 30-01-01 : DSS Console Operating Mode Ø...
Page 85 Features Making an Internal Page using your 64-button DSS Console: 1. Press DSS Console Internal Page zone key (IZ1 – IZ4). If the zone you want is busy, try again later. If you don’t have Handsfree, lift the handset to make your announcement. Switching the Night Service mode from your 64-button DSS Console: 1.
Page 86 Features Directed Call Pickup n Description Directed Call Pickup permits an extension user to intercept a call ringing another extension. This allows a user to conveniently answer a co-worker’s call from their own telephone. With Directed Call Pickup, an extension user can pick up: ·...
Page 87 Features Do Not Disturb n Description Do Not Disturb blocks incoming calls and Paging announcements. DND permits an extension user to work by the phone undisturbed by incoming calls and announcements. The user can activate DND while their phone is idle or while on a call. Once activated, incoming trunk calls still flash the line keys. The user may use the phone in the normal manner for placing and processing calls.
Page 88 Features n Operation To activate or deactivate Do Not Disturb while your extension is idle: System Phone 1. Do not lift the handset. 2. Press DND key. Press a SPK key and dial 847. 3. Dial the DND option code. 0 = Cancel DND 1 = Incoming trunk calls blocked 2 = Paging, incoming Intercom, Call Forwards and transferred trunk calls blocked...
Page 89 Features Door Box n Description The Door Box is a self-contained Intercom unit typically used to monitor an entrance door. A visitor at the door can press the Door Box call button (like a door bell). The Door Box then sends chime tones to all extensions programmed to receive chimes.
Page 90 Features n Operation To call a Door Box: System Phone 1. Press a SPK key. 2. Dial 802. 3. Dial Door Box Number (1-6). Single Line Telephone 1. Lift handset. 2. Dial 802. 3. Dial Door Box Number (1-6). To activate the Door Box strike: System Phone 1.
Page 91 Features Fax Machine Compatibility n Description Fax Machine Compatibility lets you integrate a customer-provided fax machine into your telephone system. You have the following options: · Transfer to Fax Transfer to Fax allows an extension user to Transfer their active voice call to a company fax machine.
Page 92 Features Flash n Description Flash allows an extension user to access certain CO and PBX features by interrupting trunk loop current. Flash lets an extension user take full advantage of whatever features the connected telco or PBX offers. You must set the Flash parameters for compatibility with the connected telco or PBX. Conditions None.
Page 93: Flexible System Numbering
Features Flexible System Numbering n Description Flexible System Numbering lets you reassign the system’s port-to-extension assignments. This allows an employee to retain their extension number if they move to a different office. In addition, factory technicians can make comprehensive changes to your system’s number plan. You can have factory technicians: ·...
Page 94 Features Default Setting Extensions are numbered consecutively (Program 11-02 and 11-04) from: · 200 (port 01) to 295 (port 96) n Programming Ø 11-01-01 : System Numbering Ø 11-02-01 : Extension Numbering Ø 11-09-01 : Trunk Access Code Ø 11-10-01 : Service Code Setup (for System Administrator) Ø...
Page 95 Features Forced Trunk Disconnect n Description Forced Trunk Disconnect allows an extension user to disconnect (release) another extension’s active outside call. The user can then place a call on the released trunk. Forced Trunk Disconnect lets a user access a busy trunk in an emergency, when no other trunks are available. Maintenance technicians can also use Forced Trunk Disconnect to release a trunk on which there is no conversation.
Page 96 Features Group Call Pickup n Description Group Call Pickup allows an extension user to answer a call ringing an extension in a Pickup Group. This permits co-workers in the same work area to easily answer each other’s calls. The user can intercept the ringing call by dialling a code or pressing a programmed Group Call Pickup key.
Page 97 Features n Operation To answer a call ringing another phone in your Pickup Group: 1. At system phone, press a SPK key. At single line telephone, lift handset. 2. (System Phone only) Press Group Call Pickup key (PGM 15-07 or SC 851: 24). Dial 856 or 867.
Page 98 Features Handsfree and Monitor n Description Handsfree allows a system phone user to process calls using the speaker and microphone in the telephone (instead of the handset). Handsfree is a convenience for workers who don’t have a free hand to pick up the handset. For example, a terminal operator could continue to enter data with both hands while talking on the phone.
Page 99 Features Handsfree Answerback/Forced Intercom Ringing n Description Handsfree Answerback permits a system phone user to respond to a voice-announced Intercom call by speaking toward the phone, without lifting the handset. Like Handsfree, this is a convenience for workers who don’t have a free hand to pick up the handset. Conditions Handsfree Answerback is not available at an analogue single line telephone.
Page 100 Plantronics S12 (Adapter and headset) Plantronics M12E Vista Base with any H-series headset Technical note: the XN120 handset has a dynamic microphone (as opposed to an Electret type) ensure the headset you connect is compatible with this type of microphone.
Page 101 Features Hold n Description Hold lets an extension user put a call in a temporary waiting state. The caller on Hold hears silence or Music on Hold, not conversation in the extension user’s work area. While the call waits on Hold, the extension user may process calls or use a system feature.
Page 102 Features n Programming Ø 14-01-16 : Basic Trunk Data Setup - Forced Release of Held Call Ø 14-07-01 : Trunk Access Map Setup Ø 15-02-06 : System Telephone Basic Data Setup - Hold Key Operating Mode Ø 15-02-07 : System Telephone Basic Data Setup - Automatic Hold for CO Line Ø...
Page 103 Features Group Hold To place a call on Hold so anyone in your extension group can pick it up: System Phone 1. Press HOLD. 2. Dial 832. 3. Press SPK to hang up. Single Line Telephone 1. Recall. 2. Dial 832. 3.
Page 104 Features Hotline n Description Hotline gives a system phone user one-button calling and Transfer to another extension (the Hotline partner). Hotline helps co-workers that work closely together. The Hotline partners can call or Transfer calls to each other just by pressing a single key. In addition, the Hotline key shows the status of the partner’s extension When the key is…...
Page 105 Features Intercom n Description Intercom gives extension users access to other extensions. This provides the system with complete internal calling capability. Handsfree Answerback/Forced Intercom Ringing Handsfree Answerback permits an extension user to respond to a voice-announced Intercom call by speaking toward the phone, without lifting the handset. Like Handsfree, this is a convenience for workers who don’t have a free hand to pick up the handset.
Page 106 Features n Operation To place an Intercom call: 1. At system phone, press a SPK key. At single line telephone, lift handset. 2. Dial extension number (or 0 for your operator). Your call may voice-announce or ring the called extension. Dial 1 to change the way your call alerts the called extension.
Page 107 Features Last Number Redial n Description Last Number Redial allows an extension user to quickly redial the last number dialled. For example, a user may quickly recall a busy or unanswered number without manually dialling the digits. Last Number Redial saves in system memory the last 36 digits a user dials. The number can be any combination of digits 0-9, # and *.
Page 108 Features n Operation To redial your last call: 1. Without lifting the handset, press LND. The last dialled number is displayed. 2. To redial the last number, press #. Search for the desired number from the Redial List by pressing the LND then VOLUME p or VOLUME q keys.
Page 109 Features LCR – Least Cost Routing n Description Least cost routing allows the system to automatically select the indirect carrier defined by routing tables within the system. An indirect carrier is accessed via the PSTN lines connected to the system (these are the direct carrier lines), a special access code is used to select the indirect carrier, and all dialled digits are passed to the indirect carrier for routing of the call to the destination.
Page 110 Features For each entry you must specify the carrier table to use by Program 26-02-06, the carrier table is 1-25 and is set by Program 26-05. 26-02-06 : LCR Carrier Table Enter the carrier table to use. Note. There are no settings required in Program 26-02-02, 26-02-03, 26-02-04, 26-02-05, 26-03 & 26-04. These are used by ARS operation.
Page 111 Features Change to DTMF Operation In Program 26-05-02 the @ symbol will have different operation for Analogue trunks or ISDN trunks. Analogue Trunks At the point in the dialled digits where the @ appears the Aspire will revert to DTMF dialling. This is only required when the analogue trunk is set the Loop Disconnect dialling in Program 14-02-01.
Page 112 Features LCR Basic Operation S T A R T P R G 1 4 - 0 1 - 2 3 L C R se rv ic e 1 : L C R s e r v ic e O N C o m par e w it h C o r r e s po n d P R G 2 6 - 0 9 - 0 1...
Page 113 Features LCR Dial Editing LCR Cost Centre Code START S T A R T PRG26-05-04 Cost Center is P R G 1 4 - 0 1 - 2 3 L c r s e r v ic e is 2 : C o s t C e n t e r C o de o n ly PRG26-07-01 Inset Cost Center...
Page 114 Features Line Preference n Description Line Preference determines how a system phone user places and answers calls. There are two types of Line Preference: Incoming Line Preference and Outgoing Line Preference. Incoming Line Preference Incoming Line Preference establishes how a system phone user answers calls. When a call rings the system phone, lifting the handset answers either the ringing call (for Ringing Line Preference) or seizes an idle line (for Idle Line Preference).
Page 115 Features n Related Features Ø Direct Inward Line Ø Ring Groups Ø Trunk Group Routing n Operation To answer a ringing call if your phone has Ringing Line Preference: 1. Refer to the chart on the previous page. To place a call if your phone has Outgoing Line Preference: 1.
Page 116 Features Line Reversal - Analogue Trunks n Description Line reversal is supplied by the network provider to indicate when the called party has answered. It is therefore only available for outgoing calls made from the Aspire system. Line reversal is only available for analogue trunks connected to COIU PCB’s. When the line reversal is detected by the Aspire the call timer (at the system phone with a display) will start.
Page 117 Features Long Conversation Cutoff n Description For incoming and outgoing central office calls, each trunk can be programmed to disconnect after a defined length of time. The timer begins when the trunk is seized and disconnects the call after the timer expires.
Page 118 Features Loop keys n Description Loop keys are uniquely programmed function keys that simplify placing and answering trunk calls. Loop keys are used when the phone does not have a line key for the trunk. The loop key gives the user a key with lamp that to make holding/transferring of trunk calls easier.
Page 119 Features n Programming Ø 14-05-01 : Trunk Groups Ø 14-07-01 : Trunk Access Map Setup Ø 15-06-01 : Trunk Access Map for Extensions Ø 15-07-01 : Programming Function Keys Ø 15-13-01 : Loop Keys Ø 20-07-10 : Class of Service Options (Administrator Level), Programmable Function Key Programming (Appearance Level) Ø...
Page 120 Features Meet Me Conference n Description With Meet Me Conference, an extension user can set up a Conference with their current call and up to 32 other internal or external parties. Each party joins the Conference by dialling a Meet Me Conference code.
Page 121 Features Single Line Telephone 1. While on a call, recall and dial 826. 2. Dial 803 and the External Paging zone code (1-8 or 0 for All Call). Dial 751 and the Combined Paging Zone code 1-8 (for Internal/External Zones 1-8) or 0 (for Internal/External All Call).
Page 122 Features Meet Me Paging n Description Meet Me Paging allows an extension user to Page a co-worker and privately meet with them on a Page zone. The Paging zone is busy to other users while the meeting takes place. While the co-workers meet on the zone, no one else can hear the conversation, join in or make an announcement using that zone.
Page 123 Features Meet Me Internal Page To make a Meet Me Internal Page: 1. At system phone, press a SPK key. At single line telephone, lift handset. 2. Dial 801 and dial the Internal Paging Zone code (0-6, 00-32). Dial 751 and the Combined Paging Zone code 1-6 (for Internal/External Zones 1-6) or 0 (for Internal/External All Call).
Page 124 Features Meet Me Paging Transfer n Description If a user wants to Transfer a call to a co-worker but they don’t know where the co-worker is, they can use Meet Me Paging Transfer. With Meet Me Paging Transfer, the user can Page the co-worker and have the call automatically Transfer when the co-worker answers the Page.
Page 125 Features To join a Meet Me External Paging Transfer: 1. At system phone, press a SPK key. At single line telephone, lift handset. 2. Dial 865. 3. Dial the announced External Paging Zone (0-6). You connect to the Paging party. 4.
Page 126 Features Memo Dial n Description While on an outside call, Memo Dial lets a display system phone user store an important number for easy redialling later on. The telephone can be like a notepad. For example, a user could dial Directory Assistance and ask for a client’s telephone number.
Page 127 The Message Wait dial tone will be a system tone and can be changed in Program 80-01 Service tone number 3. Conditions Message waiting lamps at the SLT must be compatible with the XN120 operation (24V to 100V switching at 500mS interval). Default Setting Enabled.
Page 128: Voice Mail
Features n Programming Ø 15-07-01 : Programming Function Keys Ø 20-06-01 : Class of Service for Extensions Ø 20-13-07 : Class of Service Options (Supplementary Service) - Message Waiting Ø 80-01-01 : Service Tone Setup - Message Wait Dial Tone n Related Features Ø...
Page 129 Features To check your messages: 1. Press CHECK 2. Dial 841. You can have any combination of the message types in the table below on your phone. If you see… You have… VOICE MESSAGE New messages in your Voice Mail n MESSAGE mailbox CHECK MESSAGE...
Page 130 Features Microphone Cutoff n Description Microphone Cutoff lets a system phone user turn off their phone’s handsfree or handset microphone at any time. When activated, Microphone Mute prevents the caller from hearing conversations in the user’s work area. The user may turn off the microphone while their telephone is idle, busy on a call or ringing.
Page 131 Features Multiple Directory Numbers / Call Coverage n Description Multiple Directory Numbers let a system phone have more than one extension number. Calls can route to the system phone’s installed number or to the system phone’s “virtual extension” Multiple Directory Number key.
Page 132 Features Virtual Extension vs. Ring Groups As the system does not allow voice mail calls to ring Ring Groups, a virtual extension can be created which will allow you to direct calls to more than one extension. When you program a Call Coverage Key for that extension to ring, the next call can then be answered.
Page 133: Table Of Contents
Features n Operation To answer a call ringing a Multiple Directory Number: 1. Press flashing Multiple Directory Number key (PGM 15-07 or SC 852: *03 + ext.). To place a call to a Multiple Directory Number (including a Call Coverage key): 1.
Page 134 Note: In accordance with copyright law, a license may be required if radio, television broadcasts or music other than material not in the public domain are transmitted through the Music on Hold feature of telecommunications systems. NEC Infrontia hereby disclaims any liability arising out of the failure to obtain such a license.
Page 135 00 No Tone (Silence) 01 XN120 Tune 02 XN120 Tune (There is only 1 tune available on the XN120) 4. Press SPK to hang up. This service code setting will change the music on hold tone for any call that is set to use Program 10-04-01 as the music on hold source.
Page 136 Features Name Storing n Description Extensions and trunks can have names instead of just circuit numbers. These names show on a system phone’s display when the user places or answers calls. Extension and trunk names make it easier to identify callers. The user does not have to refer to a directory when processing calls. A name can be up to 12 characters long, consisting of alphanumeric characters, punctuation marks and spaces.
Page 137 Features n Operation To program an extension’s name: 1. Press a SPK key. 2. Dial 800 Press Extension Name Change key (PGM 15-07 or SC 851: 55). 3. Enter the extension number to be named. 4. Enter name (see below). Your name can be up to 12characters maximum, try to have 8 or less to prevent the name being truncated.
Page 138 Features Night Service n Description Night Service lets system users activate one of the Night Service modes. Night Service redirects calls to their night mode destination, as determined by Assigned and Universal Night Answer programming. The system allows Night Service to be enabled for each Night Service group (1-4), allowing each group to determine when their calls should switch modes.
Page 139 Features Conditions A) The following programs are affected by Night Mode: 15-06 22-05 25-04 34-02 15-09 22-07 25-05 34-03 15-11 22-08 25-08 34-04 20-06 22-12 25-09 21-02 22-13 25-10 21-04 23-03 25-11 21-12 25-02 25-12 21-15 25-03 31-05 B) Almost all features are affected by Night Mode except for the following: ·...
Page 140 Features n Operation To activate Night Service by dialling codes: 1. At system phone, press a SPK key. At single line telephone, lift handset. 2. Dial 818. 3. Dial Night Service code: 1 Day 1 mode 2 Night 1 mode 3 Midnight 1 mode 4 Rest 1 mode 5 Day 2 mode...
Page 141 Features Off Hook Signaling n Description When a user calls an extension busy on a call, they can send an off hook signal through the handset and through the telephone’s speaker indicating they are trying to get through. The signal is an off hook ringing over the idle (second) line appearance.
Page 142 Features n Programming Ø 11-12-03 : Service Code Setup (for Service Access) - Override (Off Hook Signaling) Ø 11-16-04 : Single Digit Service Code Setup - Intercom Off Hook Signaling Ø 15-02-12 : System Telephone Basic Data Setup - Off Hook Ringing Ø...
Page 143 When a user pages to a zone, the corresponding contact activates (closes). This provides for Paging amplifier control. Refer to the XN120 Getting Started Guide 991409-5 and 2PGDU Guide 991420-5 for additional details.
Page 144 Features n Related Features Ø Central Office Calls, Placing Ø Door Box Ø Night Service (Universal Night Answer) Ø Paging, Internal Ø Programmable Function Keys n Operation To Page into an external zone: 1. Press External Paging key (PGM 15-07 or SC 851: 19 + zone for External Paging zones or 20 for External All Call Paging).
Page 145 Features Paging, Internal n Description Internal Paging lets extension users broadcast announcements to other system phone users. When a user makes a Zone Paging announcement, the announcement broadcasts to all idle extensions in the zone dialled. With All Call Paging, the announcement broadcasts to all idle extensions programmed to receive All Call Paging.
Page 146 Features n Related Features Ø Meet Me Paging / Meet Me Paging Transfer Ø Paging, External Ø Programmable Function Keys n Operation To make an Internal Page announcement: System Phone 1. Press the zone’s Internal Paging key (PGM 15-07 or SC 851: 21 + 1-6 or 01-32 for zones, 22 for All Call).
Page 147 Features Park n Description Park places a call in a waiting state (called a Park Orbit) so that an extension user may pick it up. There are two types of Park: System and Personal. Use System Park when you want to have the call wait in a system orbit.
Page 148 Features n Related Features Ø Hold Ø Programmable Function Keys n Operation To Park a call in a system orbit: You can Park Intercom or trunk calls. 1. Press Park key (PGM 15-07 or SC 852: *04 + orbit). The Park key LED lights. If you hear busy tone, the orbit is busy.
Page 149 Features PBX Compatibility n Description You can connect your phone system trunks to Centrex/PBX lines, rather than to telco trunk circuits. This makes the trunk inputs into the system Single Line type compatible Centrex/PBX extensions, rather than telco circuits. PBX Compatibility lets the system be a node (i.e., satellite) in a larger private telephone network.
Page 150 Features n Related Features Ø Account Codes Ø Abbreviated Dialling Ø Central Office Calls, Answering/ Ring Groups Ø Central Office Calls, Placing Ø Direct Inward Lines Ø Direct Inward System Access Ø Flash Ø Pulse to Tone Conversion Ø Toll Restriction Ø...
Page 151 Features Prime Line Selection n Description Prime Line Selection allows an extension user to place or answer a call over a specific trunk by just lifting the handset. The user does not have to first press keys or dial codes. This simplifies handling calls on a frequently used trunk.
Page 152 Features n Operation To place a call on your Prime Line: 1. Lift handset. You hear dial tone on your Prime Line. To answer a call on your Prime Line: 1. Lift handset. Depending on your Line Preference programming, you’ll either answer the Prime Line or get dial tone on the idle line appearance.
Page 153 Features Private Line n Description A Private Line is a trunk reserved for a system phone for placing and answering calls. A user with a Private Line always knows when important calls are for them. Additionally, the user has their own trunk for placing calls that is not available to others in the system.
Page 154 Note. The 22 keys (12+10) are ALL programmable function keys, they are separated into two groups (1-12 and 1-10) on the phone because the speed dial keys do not have lamps on the XN120 Talk phone. When programming the keys within XN120 configuration mode with Program 15-07-01 remember that the keys are numbered 1 to 22.
Page 155 Ø Direct Station Selection (DSS) Console (24 button add on console) n 24 Button Add on Console The 24 button add on console can be attached to any XN120 Vision phone and will provide 24 additional programmable function keys. The keys can be programmed by the user with service codes 851 or 852 in exactly the same way as the 22 function keys on the phone.
Page 156 (000). For example with a Park Key programmed by dialling 852 + *04 must be undefined by dialling 000 before it can be programmed as a Voice Over key by dialling 851 + 48. To check the function of a programmable key (XN120 Vision phone only): 1. Press CHECK.
Page 157 Features Function Function Additional Data LED Indication Number Call Forward-Busy/No Slow Blink(Red): Forwarding state Answer Rapid Blink(Red):Forwarded State Call Forward-Both Ring Slow Blink(Red): Forwarding state Rapid Blink(Red):Forwarded State Call Forward - Follow Me Slow Blink(Red): Forwarding state Rapid Blink(Red):Forwarded State Call Forward to Station Slow Blink(Red): Forwarding state Rapid Blink(Red):Forwarded State...
Page 158 Features Function Function Additional Data LED Indication Number -Not Used- Call Redirect Extension Number None Voice Mail Number (Max.4 digits) Account Code None -Not Used- Incoming Call Queuing Incoming Ring Group Red On : Under setting Message Setup No.1-25 Queuing Message Starting Red On : Active External Call Forward by Red On : Active...
Page 159 Features Function Function Additional Data LED Indication Number Toll Restriction in Credit Extension Number (Max.4 digits) -Not Used- -Not Used- -Not Used- Tandem Ring Setup Key (Max.4 digits) Red On : Master Side Automatic Transfer to Trunk Line No.1-51 Red On : Set Transfer Key Function Number List (*00-*99) for Service Code 852 Function...
Page 160 Features Pulse to Tone Conversion n Description An extension can use Pulse to Tone Conversion on trunk calls. Pulse to Tone Conversion lets a user change their extension’s dialling mode while placing a call. For systems in a Dial Pulse area, this permits users to access dial-up services from their Dial Pulse line.
Page 161 Features Repeat Redial n Description If a system phone user places a trunk call that is busy or unanswered, they can have Repeat Redial try it again later on. The user doesn’t continually have to try the number again -- hoping it will go through. Repeat Redial automatically retries it until the called party answers (the number of retries is based on system programming).
Page 162 Conditions This feature is available at the XN120 Vision phone only. The feature will operate for DDI calls, DIL calls and DUD/DISA calls.
Page 163 Features Ring Groups n Description Ring Groups determine how trunks ring extensions. Generally, trunks ring extensions only if Ring Group programming allows. For example, to make a trunk ring an extension: · Assign the trunk and the extension to the same Ring Group ·...
Page 164 Features Ringdown Extension, Internal / External n Description With a Ringdown Extension, a user can call another extension, outside number, or Abbreviated Dialling number by just lifting the handset. The call automatically goes through - there is no need for the user to dial digits or press additional keys.
Page 165 Features Room Monitor n Description Room Monitor lets an extension user listen to the sounds in a co-workers area. For example, the receptionist could listen for sounds in the warehouse when it’s left unattended. To use Room Monitor, the initiating extension and the receiving extension must activate it. When using keysets for monitoring, an extension user can only Monitor one extension at a time.
Page 166: Single Line Telephones
Features n Operation You must activate Room Monitor at the extension initiating the monitor and at the extension you want to monitor. You can only listen to one extension at a time. Keysets: To activate Room Monitor (at the initiating extension): 1.
Page 167 Features Save Number Dialled n Description Save Number Dialled permits an extension user to save their last outside number and easily redial it later on. For example, an extension user can recall a busy or unanswered number without manually dialling the digits. The system retains the saved number until the user stores a new one in its place. Save Number Dialled saves in system memory a dialled number up to 36 digits.
Page 168: Press A Call Key
Features n Operation To save the outside number you just dialled (up to 36 digits): Use this feature before hanging up. System Phone 1. Press Save Number Dialled key (PGM 15-07 or SC 851: 30). Single Line Telephone 1. Recall. 2.
Page 169 Features Secretary Call (Buzzer) n Description Secretary Call lets two co-workers alert each other without disturbing their work. To have Secretary Call, both co-workers must have keysets with Secretary Call buzzer keys. When a user presses their buzzer key, the system alerts the called extension by sending a splash tone and flashing the called extension’s buzzer key.
Page 170 Features Secretary Call Pickup n Description Secretary Call Pickup lets a system phone user easily reroute calls intended for a co-worker to themselves. By pressing a Secretary Call Pickup key, the user can have all calls to a co-worker’s phone ring or voice-announce theirs instead.
Page 171 Features Selectable Display Messaging n Description An extension user can select a pre-programmed Selectable Display Message for their extension. Display system phone callers see the selected message when they call the user’s extension. Selectable Display Messaging provides personalized messaging. For example, an extension user could select the message “GONE FOR THE DAY”...
Page 172 Features Use this keypad digit … When you want to … Enter characters: 1 @ [ ¥ ] ^ _ ‘ { | } Enter characters A-C, a-c, 2. Enter characters D-F, a-f, 3. Enter characters G-I, g-i, 4. Enter characters J-L, j-l, 5. Enter characters M-O, m-o, 6.
Page 173 Features Serial Call n Description Serial Call is a method of transferring a call so it automatically returns to the transferring extension. Serial Calling saves transferring steps between users. For example, a Customer Service Representative (CSR) has a client on the phone who needs technical advice. The CSR wants to send the call to Tech Service, but needs to advise the client of certain costs when Tech Service is done.
Page 174 Features Single Line Telephones, Analogue Sets n Description The system is compatible with Dial Pulse and DTMF analogue single line telephones (SLTs). You can install single line telephones as On-Premise or Off-Premise extensions. Single line telephone users can dial codes to access many of the features available to system phone users. With Single Line Telephones, you can have your system simulate PBX type operation.
Page 175 Features n Related Features Single line telephone users have access to the following features: Abbreviated Dialling Intercom Account Codes Handsfree Answerback/Forced Alarm Intercom Ringing Automatic Route Selection Last Number Redial Barge In Line Preference Call Forwarding Meet Me Conference Call Forwarding with Follow Me Group Meet Me Paging Call Pickup Meet Me Paging Transfer...
Page 176 Features Station Message Detail Recording n Description Station Message Detail Recording (SMDR) provides a record of the system’s trunk calls. Typically, the record outputs to a customer-provided printer, terminal or SMDR data collection device. SMDR allows you to monitor the usage at each extension and trunk. This makes charge-back and traffic management easier.
Page 177 Features · PBX Call Reporting If you system is behind a PBX, you can have SMDR monitor all traffic into the PBX or just calls placed over PBX trunks. The SMDR record can include all PBX calls (including calls to PBX extensions) or just calls that include the PBX trunk access code.
Page 178 Features Sample SMDR Report 09/01/03 PAGE 001 CLASS TIME LINE DURATION STATION DIALLED No./CLI RD/COST ACCOUNT 01 POT 10:44 LINE 001 00:00:30 STA 224 12039265400 8841 02 POT 10:46 LINE 001 00:00:45 STA 224 18874521 03 POT 10:47 LINE 001 00:00:29 STA 218 12039265441 04 PIN...
Page 179 Features SMDR Report Format Character Position Field Definition Header Line 1-60 Spaces 61-70 MM/DD/YYYY Space 72-75 PAGE Space 77-79 Report page number (e.g., 001) CR & LF Header Line 2 Spaces CLASS 9-10 Spaces 11-14 TIME 15-18 Spaces 19-22 LINE 23-26 Spaces 27-34...
Page 180 Features SMDR Output Options You can change the information output via the SMDR. The following options are available. Omit dialled digits Program 35-01-04 The SMDR will replace the dialled digits with an X character. This will prevent the administrator seeing the exact number dialled but will not prevent any billing operation of the call logging application.
Page 181 Features All Lines Busy Program 35-02-10 The SMDR will output a call record each time a trunk group has all lines busy simultaneously. The LINE field will show the trunk group number that is busy. The DURATION field shows how long all lines were busy. CLASS TIME LINE DURATION STATION...
Page 182 Features Default Setting Disabled. n Programming Ø 10-21-02 : Hardware Setup - Baud Rate for COM Port Ø 14-01-06 : Basic Trunk Data Setup - SMDR Print Out Ø 15-01-03 : Basic Extension Data Setup - SMDR Printout Ø 35-01-01 : SMDR Options - Output Port Type Ø...
Page 183 Features Tandem Trunking (Unsupervised Conference) n Description Tandem Trunking allows an extension user to join two or more outside callers in a trunk-to-trunk Conference. The extension user can then drop out of the call, leaving the trunks in an Unsupervised Conference.
Page 184 Features Tandem Trunking Method B - Tandem Trunking on Hang up Ø 10-07-01 : Conversation Record Circuits Ø 14-01-04 : Basic Trunk Data Setup – Transmit Gain Level for Conference and Transfer Calls Ø 14-01-05 : Basic Trunk Data Setup - Receive Gain Level for Conference and Transfer Calls Ø...
Page 185 Features Time and Date n Description The system uses Time and Date for: · · Central Office Calls (Access Ring Groups · Maps) Station Message Detail Recording · · Class of Service (Class) System Reports · · Direct Inward Lines Toll Restriction (Class) ·...
Page 186 Features Toll Restriction n Description Toll Restriction limits the numbers an extension user may dial. By allowing extensions to place only certain types of calls, you can better control long distance costs. The system applies Toll Restriction according to an extension’s Toll Restriction Class. The system allows for up to 15 Toll Restriction Classes.
Page 187 Features · Toll Restriction for Abbreviated Dialling Abbreviated Dialling can bypass or follow Toll Restriction. If you allow many users to program Abbreviated Dialling, consider Toll Restricting the numbers they dial. If only administrators can program Abbreviated Dialling, Toll Restriction may not be necessary. You can separately restrict Group and Common Abbreviated Dialling.
Page 188 Features n Programming Ø 14-01-08 : Basic Trunk Data Setup - Toll Restriction Ø 20-06-01 : Class of Service for Extensions Ø 20-08-02 : Class of Service Options (Outgoing Call Service) - Trunk Calls Ø 20-13-20 : Class of Service Options (Supplementary Service) - Account Code/Toll Restriction Operator Alert Ø...
Page 189 Features Toll Restriction, Dial Block n Description Toll Restriction Dial Block lets a user temporarily block an extension’s Toll Restriction. This helps a user block his or her phone from being used by another person while they are away from their desk. A user would need to enter a 4-digit personal code to enable/disable this feature.
Page 190 Features n Operation To set Dial Block: 1. At system phone, press a SPK key. At single line telephone, lift handset. 2. Dial 700. 3. Dial the 4-digit Dial Block code. 4. Dial 1. A confirmation tone is heard. 5. Press SPK or replace the handset to hang up. To release Dial Block: 1.
Page 191 Features Toll Restriction Override n Description Toll Restriction Override lets a user temporarily bypass an extension’s Toll Restriction. This helps a user that must place an important call that Toll Restriction normally prevents. For example, you could set up Toll Restriction to block 900 calls and then provide a Toll Restriction Override code to your attendant and executives.
Page 192 Features Transfer n Description Transfer permits an extension user to send (i.e., extend) an active Intercom or outside call to any other extension in the system. With Transfer, any extension user can quickly send a call to the desired co-worker. A call a user transfers automatically recalls if not picked up at the destination extension. This assures that users do not lose or inadvertently abandon their transfers.
Page 193: Call Forwarding
Features n Related Features Ø Caller ID Ø Call Forwarding Ø Meet Me Paging Transfer Ø One-Touch Calling Ø Serial Call n Operation Transferring Trunk Calls To Transfer a trunk call to a co-worker’s extension: 1. At system phone, press HOLD. At single line telephone, recall.
Page 194 Features Trunk Group Routing n Description Trunk Group Routing sets outbound call routing options for users that dial the Trunk Group Routing code (9) for trunk calls. Trunk Group Routing routes calls in the order specified by system programming. If a user dials 9 and all trunks in the first group are busy, the system may route the call to another group.
Page 195 Features Trunk Groups n Description Trunk Groups let you optimise trunk usage for incoming and outgoing calls. With Trunk Groups, users can have loop (rotary) keys for trunk calls. Incoming trunk group calls ring these loop keys. For outgoing calls, the user presses a loop key to access the first available trunk within the group. You set the access order in trunk group programming.
Page 196 Features n Operation To place a call over a trunk group: 1. At system phone, press a SPK key. At single line telephone, lift handset. 2. Dial 804. 3. Dial trunk group number (1-9 or 01-25 ). 4. Dial number. 1.
Page 197 Features Trunk Queuing/Camp On n Description Trunk Queuing permits an extension user to queue (wait in line) on hook for a busy trunk or trunk group to become free. The system recalls the queued extension as soon as the trunk is available. The user does not have to manually retry the trunk later.
Page 198 Features Trunk to Trunk Forwarding n Description Trunk to trunk forwarding refers to the forwarding of incoming trunk calls off premise. The forward can be set for each trunk and each trunk can have its own destination number that the calls are forwarded to.
Page 199: Dial *03
Features n Related Features Ø Trunk to Trunk Transfer Ø Call Forward Off Premise Ø Call Forward to Abbreviated Dial Bin Ø Department Group Call Forward n Operation To set the destination number for each trunk port. Press SPK to go off hook. Dial 835.
Page 200 Features Trunk to Trunk Transfer n Description Trunk to trunk transfer refers to the connection of any two trunk ports together. Hold and Transfer. An extension user places one trunk call on hold and then either makes an outgoing call, answers an incoming call or retrieves a call from hold and transfers the two trunk calls together.
Page 201 Features Trunk to Trunk transfer restriction. Program 20-11-14 - Must be set to 0 (Not restricted) to allow an extension to perform Hold and Transfer of two trunk calls. Default Setting Trunk to Trunk transfer is disabled, Program 14-01-13. Network Disconnect signal is disabled, Program 14-02-12. Off Premise call forward is disabled, Program 20-11-12.
Page 202 Features Voice Mail n Description The DSPDB daughter board with Compact Flash provides the option for Voice Mail System capable of the following features: • Personal greeting/mailbox • Conversation record • General trunk answering guidance greeting Conditions 300 mailboxes max Storage time is limited to DSPDB compact flash size (1 hour standard) 100 messages per mailbox max.
Page 203 Features Ø 40-05-07 : Call information setup (for notification) - Maximum calling count (trunk) Ø 40-06-01 : Trunk answering Service Setting - Operation mode Ø 40-06-02 : Trunk answering Service Setting - transmission guidance number Ø 40-06-03 : Trunk answering Service Setting - Message box number Ø...
Page 204 Features List of Voice Mail Service and Option Codes Service Option Service Function Optional Function within a service Code Code Help guidance Replay message Pause/restart the play back Erase message and play next message Save message and play next message Play Messages Copy the message Skip playback forward 8 seconds...
Page 205 Features Personal Automated Attendant: Forwarding/Cancelling forward to voice mail from a keyphone If the keyphone has an Auto Attendant key (code 70 + mailbox), this key acts as a toggle for call forwarding for the extension/mailbox assigned to the key. The key toggles through Forward All, No Answer, Busy, No Answer/Busy, and Cancel.
Page 206 Features To erase a previously recorded VRS message: Press idle SPK key. At a single line telephone, lift handset. Dial the Voice Mail service code in 11-12-39 (default - 884) Enter your mailbox number followed by # (and password if enable). Dial 37# (Erase message 1).
Page 207 Features Listening to messages: If calling from a keyphone with Voice Mail Access key for the mailbox (code 67 + mailbox), press that key, if calling from an SLT or a keyphone without Voice Mail access key dial the Voice Mail Access code in 11-12-39 (default - 884) and enter your mailbox number.
Page 208 Features Conversation Recording: Conversation record is set up at install with the option of either Automatic or manual recording. Automatic conversation record automatically records the call upon answer whereas manual conversation recording requires the depression of a function key to evoke the service. To perform manual conversation record a key must be programmed on the keyphone.
Page 209 Features To listen to a previously record trunk answering Guidance message: Press idle SPK key. At a single line telephone, lift handset. Dial 716. Dial 5 (Listen). Dial the VRS message number to which you want to listen (01-48). You’ll hear the previously recorded message. If you hear a beep instead, there is no previous message recorded.
Page 210 Features Voice Response System (VRS) n Description The DSP daughter board provides the option for Voice Response System (VRS) which gives the system voice recording and playback capability. This enhances the system with: · VRS Messages - are 48 system messages used for the General Message, Automated Attendant greetings and the Preamble ·...
Page 211 Features Personal Greeting Personal Greeting allows an extension user to record a message and forward their calls. Callers to the extension hear the recorded message and are then forwarded to the new destination. With Personal Greeting, an extension user can add a personal touch to their Call Forwards. For example, a user can record: “Hi.
Page 212 Features Park and Page When an extension user is away from their phone, Park and Page can let them know when they have a call waiting to be answered. To enable Park and Page, the user records a Personal Greeting along with an additional Paging announcement.
Page 213 Features · Programmable Automated Attendant Greetings You can record a different greeting for each trunk answered by the Automated Attendant. The greetings can be different in the day, at night or on holidays or weekends. You can also have a special greeting if the caller misdials.
Page 214 Features n Programming Ø 11-12-54 : Service Code Setup (for Service Access) - VRS Routing Ø 15-07-01 : Programming Function Keys Ø 20-06-01 : Class of Service for Extensions Ø 20-07-13 : Class of Service Options (Administrator Level) - VRS Record Ø...
Page 215 Features n Operation VRS MESSAGES To record a VRS message: 1. Press a CALL key. At a single line telephone, lift handset. 2. Dial 716. 3. Dial 7 (Record). 4. Dial the VRS message number you want to record (01-48). 5.
Page 216: General Message
Features GENERAL MESSAGE To listen to the General Message: System Phone Only Your MW LED flashes when there is a new General Message. A voice message periodically reminds you. 1. Do not lift the handset or press CALL. 2. Dial 4 (General). 1.
Page 217 Features To cancel your Personal Greeting: 1. Press a CALL key (or lift handset at SLT). 2. Dial 713 7 + 3. 3. Press SPK to hang up (or hang up at SLT). PARK AND PAGE To have the system Page you when you have a call: 1.
Page 218 Features Volume Controls n Description Each system phone user can control the volume of incoming ringing, splash tone, Paging, Background Music, Handsfree and your handset. Keysets consolidate all adjustments into the volume buttons. Pressing the VOLUME UP or VOLUME DOWN will adjust the volume level for whichever feature is active (outside call, ICM, ICM ringing, paging, etc.).
Page 219 Features Warning Tone For Long Conversation n Description The system can broadcast warning tones to a trunk caller warning them that they have been on the call too long. The tones are just a reminder -- the user can disregard the tones and continue talking if they choose.
Page 220 Features n Operation Warning Tone for Long Conversation is automatic if programmed. Warning Tone for Long Conversation for DISA Callers: 1. A DISA caller dials into the system and places a call. 2. Once the Warning Tone is heard, To continue the call, the DISA caller presses the programmed Continue Code. To disconnect the call, the DISA caller presses the programmed Disconnect Code.
Page 221 - For Your Notes -...
Page 222 NEC Infrontia LTD 75 Swingbridge Road Loughborough Leicestershire LE11 5JB http://www.necinfrontia.co.uk...

NEC XN120 Feature Manual

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