NEC XN120 Feature Manual page 192

Features
Transfer
n Description
Transfer permits an extension user to send (i.e., extend) an active Intercom or outside call to any other
extension in the system. With Transfer, any extension user can quickly send a call to the desired
co-worker. A call a user transfers automatically recalls if not picked up at the destination extension.
This assures that users do not lose or inadvertently abandon their transfers. While a transferred call is
ringing an extension the system can optionally play ringback tone or Music on Hold to the caller.
The system allows the following types of transfers:
·
Screened Transfer
The transferring user announces the call to the destination before hanging up
·
Unscreened Transfer
The transferring party extends the call without an announcement.
·
Extension (Department) Groups Transfer
The Transferring party sends the call to a Department instead of an extension.
·
Transfer Without Holding
A user presses a busy line key and waits for the call to complete. The system automatically sends
them the call when the internal caller hangs up.
Automatic On-Hook Transfer Operation
With Automatic On-Hook Transfer, a Transfer goes through as soon as the transferring user hangs up.
For example, extension 204 can answer a trunk, press HOLD, dial 205 and hang up. The system
extends the call to extension 205. Without Automatic On-Hook Transfer, the call would stay on Hold at
extension 204 when the user hangs up. To extend the call, the user at extension 204 would have to
press TRFR or a Transfer Programmable Function key before hanging up.
Each method has advantages. Automatic On-Hook Transfer makes transferring calls easier. However,
users have to be more aware of how they handle their calls on Hold. Without Automatic On-Hook
Transfer, extending a call becomes a two-step operation - but separate from placing calls on Hold.
Prevent Recall of Transferred Call
The Class of Service program has an option that will allow you to prevent a Transferred call from
recalling the originating extension if the call is not answered.
Conditions
None
Default Setting
Enabled.
n Programming
Ø 15-07-01 : Programming Function Keys
Ø 20-02-01 : System Options for System Telephones - Retrieve the Line After Transfer
Ø 20-03-01 : System Options for Single Line Telephones - SLT Call Waiting Answer Mode
Ø 20-03-02 : System Options for Single Line Telephones - MOH or Ringback on Transferred Calls
Ø 20-06-01 : Class of Service for Extensions
Ø 20-11-06 : Class of Service Options (Hold/Transfer Service) - Unscreened Transfer
Ø 20-11-07 : Class of Service Options (Hold/Transfer Service) - Transfer Without Holding
Ø 20-11-08 : Class of Service Options (Hold/Transfer Service) - Transfer Display
Ø 20-11-11 : Class of Service Options (Hold/Transfer Service) - Automatic On Hook Transfer
Ø 20-11-18 : Class of Service Options (Hold/Transfer Service) - No Recall
Ø 24-02-01 : System Options for Transfer - Busy Transfer
Ø 24-02-03 : System Options for Transfer - Delayed Call Forwarding Time
Ø 24-02-04 : System Options for Transfer - Transfer Recall Time
Features Manual
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