NEC XN120 Feature Manual page 24

Features
Call Forwarding
n Description
Call Forwarding permits an extension user to redirect their calls to another extension. Call Forwarding
ensures that the user's calls are covered when they are away from their work area. The types of Call
Forwarding are:
·
Call Forwarding when Busy or Not Answered
·
Call Forwarding Immediate
·
Call Forwarding with Both Ringing
·
Call Forwarding when Unanswered
·
Personal Answering Machine Emulation (Not available with the DSPDB Voice Mail)
Call Forwarding will reroute calls ringing an extension, including calls transferred from another
extension. The extension user must enable Call Forwarding from their phone. To redirect calls while a
user is at another phone, use "Call Forwarding with Follow Me". A periodic VRS announcement may
remind users that their calls are forwarded.
Conditions
A) Normally, the system does not allow the chaining of Call Forwards. For example, extension
216 forwards to 218, and 218 in turn forwards to 220. Calls to 216 route to 218. Calls to 218
route to 220. The system does allow a single chain, however, if the second extension in the
chain is forwarded off- premise (713 + 6 + trunk access code + destination telephone
number).
B) Periodic reminder message requires a DSPDB board for Voice Response System (VRS).
C) Call Forwarding an extension in a Department Group will prevent that extension from
receiving Department Pilot Calls.
D) If a Programmable Function key is not defined for Call Forwarding (10 - 17), the DND key
flashes to indicate that the extension is call forwarded.
E) Ring Groups do not follow Call Forward to voice mail.
F) Multiple Directory and Call Coverage Key calls do not follow Call Forwarding.
Default Setting
Enabled.
n Programming
Ø 15-07-01 : Programming Function Keys
Ø 20-06-01 : Class of Service for Extensions
Ø 20-11-02 : Class of Service Options - Call Forwarding (When Busy)
Ø 20-11-03 : Class of Service Options - Call Forwarding (When Unanswered)
Ø 20-11-04 : Class of Service Options - Call Forwarding (Both Ringing)
Ø 24-02-03 : System Options for Transfer - Delayed Call Forwarding Time
n Related Features
Ø Call Forwarding, Fixed
Ø Call Forwarding, Off-Premise
Ø Call Forwarding with Follow Me
Ø Call Forwarding/Do Not Disturb Override
Ø Central Office Calls, Answering
Ø Department Calling
Ø Do Not Disturb
Ø Programmable Function Keys
Ø Voice Response System (VRS)
Features Manual
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