Getting Support; Iolan - Perle IOLAN + Rack User And Administration Manual

1.3 Getting
Support

1.4 IOLAN+

Features
If you encounter problems during setup or general
maintenance, you can contact your supplier for support. Your
request may be routed to Perle support as well.
Here is the standard support route for the quickest answers:
For United States, Canada & South America based customers,
1. Have your serial number and problem overview
ready then...
2. Check with your supplier or distributor then...
3. Email ptac@perle.com and / or
fax +1 905 944 2070
For customers based in Europe,
1. Have your serial number and problem overview
ready then...
2. Check with your supplier or distributor then...
3. Email ptac@perle.com and / or
fax +44 (0) 1932 792554
For customers based in Asia:
1. Have your serial number and problem overview
ready then...
2. Check with your supplier or distributor then...
3. Email ptac@perle.com and / or
fax +65 749 2003
IOLAN+ is a TCP/IP communications server with 2, 4, 8 or 16,
RS-232 or RS-422 ports for making serial network connections.
It attaches to your TCP/IP network and allows serial devices
such as modems, terminals and printers to access the network.
Introduction
5