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8.2 Troubleshooting
This section explains the resolutions when the server is not running properly or when
error messages are displayed. For each situation, refer to the following.
• Hardware problems "8.2.1 Hardware Troubleshooting" (pg.189)
• Error messages "8.2.2 Error Messages" (pg.193)
• Software problems "8.2.3 Software Troubleshooting" (pg.200)
If a problem is not resolved after performing troubleshooting, contact an office listed in the "Contact
Information" of "Start Guide". When contacting your maintenance engineer, refer to "8.8.1 Contacting
Maintenance Support" ( pg.217) and collect the required information.
Information for PRIMERGY
For the latest information on PRIMERGY, update modules, drivers and the software, refer to the Fujitsu
PRIMERGY website. (http://primergy.fujitsu.com)
Regarding BIOS and firmware, contact an office listed in the "Contact Information".
8.2.1 Hardware Troubleshooting
This section explains hardware related troubleshooting. Check the following if the server does not
operate properly or a failure is suspected.
For optional devices, refer to the manual for each optional device.
Server
The server does not power on, or the power LED on the front of the server
does not light up
Check to see whether the power cable is properly connected to the outlet. For instructions on connecting
the power cable, refer to "Start Guide".
The access LED does not light up
The server may be damaged. Contact an office listed in the "Contact Information" of "Start Guide".
When contacting your maintenance engineer, refer to "8.8.1 Contacting Maintenance Support"
( pg.217) and obtain the required information.
An error message is displayed
Handle the error message by referring to "8.2.2 Error Messages" ( pg.193).
When an expansion card is added, other expansion cards or onboard
devices are not recognized
Reinstall the drivers for the expansion cards or onboard devices that are not recognized.
PRIMERGY RX600 S4 User's Guide
189
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Table of Contents
Troubleshooting
