Displays - Polycom VSX 3000 Administrator's Manual

Displays

Symptom
Screen is blank; start music
plays and Polycom logo
appears briefly.
Monitor goes blank after
displaying the splash
screen.
Picture is blank on the main
monitor.
The monitor screen
remains blank when you
pick up the remote control.
The call connects but you
cannot see or hear people
at the far site although they
can see and hear you.
When using two monitors,
the second monitor or
projector is blank.
When using two monitors,
the same picture is seen on
the first and second
monitor.
The people at the far site
cannot see you.
Problem
The system is starting. This
is normal.
The system goes to "sleep"
after a period of inactivity.
The system is sleeping.
This is normal.
The monitor's power cord is
not plugged in.
The monitor is powered off.
The monitor is not
connected correctly to the
system.
The system is configured
for use with a NAT but is
not behind a NAT.
The system is set for dual
monitors with the far site on
monitor 2, but it is not
actually equipped for this
configuration.
VSX set-top and
component systems: Only
one monitor is enabled.
The second monitor is
connected to the VCR
video output.
You are the only participant
in a call placed through an
external MCU.
The system is performing a
Near End Loop test.
VSX 3000, VSX 5000: The
privacy shutter is closed.
You have selected a
camera that is not
connected.
Diagnostics and General Troubleshooting
Corrective action
No action required.
The system is sleeping. The system wakes up on
any action from the remote control or on an incoming
call.
Pick up the remote control to wake up the system.
Connect the monitor's power cord and then power on
the monitor.
Power on the monitor.
Verify that the monitor is connected correctly
according to the manufacturer's instructions and the
setup sheet you received with the system.
Go to Admin Settings > Network > IP > Firewall
and ensure that NAT Configuration is Off.
Make sure that the monitors and configuration
match.
Enable the system for two monitors on the Admin
Settings > Monitors > Monitors screen.
Connect Monitor 2 to the Monitor 2 connection on the
rear panel of the system.
MCUs generally loop the first participant back to
itself. Wait for others to join the conference.
Press Select on the remote to end the test.
Open the privacy shutter.
Select the main camera.
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