Cameras - Polycom VSX 3000 Administrator's Manual

Cameras

Symptom
Camera does not pan or tilt.
Separate camera does not
work.
The camera does not track
to the person who is
speaking.
Automatic camera tracking
is available only on a
VSX 7000e or VSX 8000
system with a Polycom
PowerCam Plus camera.
Problem
You are attempting to move
a camera that does not
have pan/tilt/zoom
capabilities.
Camera control cable is not
connected properly.
The RS-232 port is not
configured for camera
control.
The remote control is not
working.
The camera is not
connected correctly or its
power pack is not plugged
in.
Stereo is enabled in the
user interface. This is
possible even when you
have not set up the system
to use stereo.
Camera tracking and stereo
cannot be used together.
Participants at the far site
have been controlling your
camera.
More than one person at
the near site is speaking, or
the near site is noisy.
The person who is
speaking is moving around
the room.
The camera is tracking to
presets that are at similar
angles — for example, a
view of the whole room and
a close-up view of a seat in
the center of the room.
Diagnostics and General Troubleshooting
Corrective action
Make sure you have selected a pan/tilt/zoom
camera.
Check that the camera is connected according to the
manufacturer's instructions and the setup sheet you
received with the system.
Go to Admin Settings > General Settings > Serial
Port and verify that RS-232 Mode is set to Sony
PTZ.
Check that the remote control is functioning
according to the instructions in the section
on page 7-10.
Check that the camera is connected according to the
manufacturer's instructions and the setup sheet you
received with the system.
Clear the Enable Polycom StereoSurround
selection on the Admin Settings > Audio > Audio
Settings screen.
Use the remote control to move the camera.
Camera tracking is turned off when the near or far
site moves your camera.
Press Auto on the remote control to restore
tracking.
Reduce the noise in the room.
Ask participants to remain in one place when
speaking.
Clear the presets. When setting new presets, do not
set them at similar pan angles.
Controls
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