Polycom VSX 3000 Administrator's Manual page 176

Administrator's Guide for the VSX Series
Symptom
The system is not using
Pro-Motion video.
No picture in the PIP
window.
Blue screen in the PIP
window.
PIP goes out of focus when
there is no motion for
several minutes.
7 - 20
Problem
The call speed is lower than
the minimum speed you
have configured for
Pro-Motion video.
The video quality for the
camera in use is set for
Sharpness.
VSX 3000 systems send
Pro-Motion video only for
VCR/DVD input. VSX 5000
and VSX 6000 systems can
receive Pro-Motion video
but cannot transmit it.
The lens cover is closed.
The VCR input is selected
and the VCR is not running.
Most VCRs generate a blue
screen when the tape is not
playing.
The camera selection is
incorrect.
No video input.
Main camera not working
and VSX system displays
camera alert.
The camera is pointing at
an area with no contrasting
features.
To focus properly, the
camera must be able to
detect an edge.
Corrective action
Try the call again at a higher speed,
or
Go to System > Admin > Cameras >
Video Quality.
Change the Pro-Motion Video setting to the desired
minimum call speed.
Go to System > Admin > Cameras >
Video Quality.
Change the Camera setting to Motion.
This is normal.
Open the lens cover.
Select a different camera or play a tape on the VCR.
Select the appropriate camera:
Press Camera on the remote, then press the
number of the camera you wish to use.
Check that there is a video source connected to the
selected input.
Restart the VSX system.
Point the camera to an area with limited objects, at
different distances, which are moving.
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