Audio - Polycom VSX 3000 Administrator's Manual

Administrator's Guide for the VSX Series
Symptom
The camera does not track
to the person who is
speaking.
Automatic camera tracking
is available only on a
VSX 7000e or VSX 8000
system with a Polycom
PowerCam Plus camera.
(Continued)
One site cannot control the
other site's camera.

Audio

Symptom
No audio at your site
7 - 22
Problem
The room setup interferes
with voice tracking. Large
windows, uncarpeted
floors, and the way the unit
is mounted on a wall or
alcove can interfere with
voice tracking.
Far-site camera control is
not enabled.
One of the systems does
not have the far-site
camera control capability.
Problem
The far site is muted.
The volume may be turned
all the way down on the
monitor or external audio
system.
VSX 6000, VSX 7000,
VSX 7000s: The midrange
speaker and subwoofer
may be turned off.
This happens if stereo is
enabled and is possible
even if you have not set up
the system to use stereo.
The far site's microphones
are not placed correctly.
The far site's microphone is
not connected or does not
have power.
Too many line errors.
Corrective action
Consider room treatments that provide acoustic
damping, such as carpeting and curtains.
Ask the participants at the far site to aim the camera.
Ask the participants at the far site to aim the camera.
Corrective action
Look for the far site Mute icon. Ask the far site to
unmute the microphone.
Note: The far site's microphone may be muted even
if you do not see a far site Mute icon.
Turn up the volume on the appropriate device.
Use the remote control to turn up the volume.
Check the monitor's or external audio system's
volume setting. Then check the system's audio
output using the Speaker Test under Diagnostics >
Audio. You should hear a 400 Hz tone.
Go to System > Admin > Audio Settings and select
twice.
Make sure that Midrange Speaker and Subwoofer
Speaker are both On.
Ensure that each person who speaks is facing a
microphone and is close enough to it.
Ask the far site to check the cable to the microphone.
Try the call again later.