Software Upgrade Instructions - Inter-Tel EncoreCX Installation And Maintenance Manual

Software Upgrade Instructions

This is the procedure to be followed upgrading software on the EncoreCX. Once connected the same procedure
applies if you are connected over a modem or via the Serial Port.
•
Connect to the switch using MPS version 265 or above
•
Retrieve and save the Database Programming using the "Get All and Save" command.
•
Retrieve and save the VM messages and greetings using the "Voice Mail BackUp Manager" (under "System
Programming")
•
Select the SW Flash location (Flash 1 or Flash 2)
•
Select the "Flash Files" tab and locate the pabxxx.olp file for the software version to be downloaded
•
Send the pabxxxx.olp file to the switch.
•
The system will reset after the flash has been sent.
•
Allow at least 90 seconds for the reset then reconnect.
•
Send the saved database file using "Load and Send All"
•
Set the time and date by selecting "System Date and Time"
•
Restore the VM messages and greetings using the "Voice Mail Restore Manager"
Connecting to the Encore CX locally
Select "Connect" button, on the MPS, select the "V24 via serial Port" radio button and press the "Connect"
button.
If a connection cannot be made, recheck the connections on your V24 cable and that the correct serial port and
speed are correct.
Connecting to the Encore CX Remotely
Call the customer and ask them to transfer your call to "721", retrieve your call from hold and hang up.
Then select the "Connect" button, on the MPS, select "PSTN", enter the remote telephone number and select
"Dial".
NOTE: If using the US Robotics modem please insert four commas after the telephone number. There is no need
to insert commas if using a Multitech modem.
If a connection cannot be made recheck, the connections on your modem, that the correct serial port, and
telephone number (including trunk access digit if necessary) are being used.
Also check that the correct modem is selected from the list on the "Setup/PSTN Configuration" menu.
Retrieving the Customer Database.
This is done by selecting the "Get All and Save" button in the MPS. Select a file name and location.
Retrieve the Customer VM messages and greetings
This is done by selecting the "VM Backup Manager". First select a file name and location (saving as a '.xml'
file) then select "Backup VM Database"
Select the Software Flash location
This is done by selecting the flash location (choice of flash 1 or flash 2) and selecting "Set Flash Options".
NOTE: Flash 1 should be used.
Sending the new Software File.
Select the Flash Tab and select the "PBX System Software". Select the file to be downloaded, which is
pabxxxx.olp
When the flash is updated the system will reset and you will be disconnected. Reconnect to the switch (after
allowing 90 second for the reset to finish).
Installation and Maintenance Manual
EncoreCX
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