Inter-Tel ENDPOINT 8690 User Manual
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Inter-Tel ENDPOINT 8690 User Manual

Protocol mode
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Inter-Tel Protocol Mode
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Summary of Contents for Inter-Tel ENDPOINT 8690

  • Page 1 Model 8690 ® Inter-Tel Protocol Mode User Guide...
  • Page 3 ® This Inter-Tel user guide is released by Inter-Tel, Inc. as a guide for end-users. It pro- vides information necessary to use the Model 8690 endpoint. The contents of this user guide, which reflect current Inter-Tel standards, are subject to revision or change without notice.

  • Page 5: Table Of Contents

    Setting Mailbox Preferences ..........71 ©Inter-Tel, Inc. April 2005 printed in US...
  • Page 6 CONTENTS Speed Dialing............77 Using Record-A-Call .

  • Page 7: Finding Your Way

    Disabling and Enabling ASR......30 ® Inter-Tel Model 8690 User Guide (ITP Mode)

  • Page 8: Welcome

    Your new Model 8690 endpoint provides access to several features, each of which is described in this guide. The Inter-Tel multi-protocol endpoints support two different modes of network protocols, and can operate in either Inter-Tel Protocol (ITP) mode or Session Initiation Protocol (SIP) mode. The operating mode determines which fea- tures and options are enabled on the endpoint.

  • Page 9: About Your Endpoint

    Touch Screen Hearing Aid-Compatible (HAC) Handset NOTE: The Model 8690 is not designed to be wall mounted. ® Inter-Tel Model 8690 User Guide (ITP Mode) ® ® Windows CE .NET 4.2. The Model 8690 has a Liquid Crystal Message Indicator Lamp...

  • Page 10: Endpoint Connectors

    Three PC Ports: Allows you to connect your PC or any other 10/100 Ethernet device to your endpoint. PCs 1, 2, and 3 USB CLIENT USB HOST ® Back RESET BUTTON MIC SPKR LEDs PCMCIA LAN/PWR ® Inter-Tel Model 8690 User Guide (ITP Mode)

  • Page 11: Optional Usb Devices

    If desired, you can program the endpoint so that the message lamp does not flash, even when new messages are waiting. For details, see page see (see ® Inter-Tel Model 8690 User Guide (ITP Mode) . You can also use the USB host port to...

  • Page 12: Reset Button

    It is important to use a power supply unit that is compatible with the endpoint. The Inter-Tel Universal Power Supply (part number 806.1119) is compatible with the Model 8690 endpoint and is available through Inter- ®...

  • Page 13: Telephone Interface

    ELEPHONE NTERFACE The Model 8690 user interface contains elements that simulate a traditional Inter-Tel six-line display endpoint. These elements allow you to place and receive calls and access endpoint and voice mail features from the Model 8690 just like a conventional Inter-Tel endpoint.

  • Page 14: Feature Buttons

    Put a call on the speaker. and dial Place an outgoing call. Put a call on hold. Leave or listen to a message. Down Volume Adjust volume. Enable/disable the auto dial feature. Inter-Tel 46, 48 ® Model 8690 User Guide (ITP Mode)

  • Page 15: Display And Menu

    The most commonly used abbreviations are provided in the table below.w ABBREVIATION ACCT CODE DEST SPKR SPKRPHN STN SPD SYS SPD TRNK ® Inter-Tel Model 8690 User Guide (ITP Mode) WORD/PHRASE Account Code Conference Destination Directory Do-Not-Disturb Extension Message...

  • Page 16: System Tray Icon

    The instructions in this user guide assume you are using the default skin (Globe). page 93. page Provides access to advanced UC features (see page Allows you to store and manage contact information (see Inter-Tel ® Display Dialpad page 96). page 103).

  • Page 17: Interface Skins

    Browse and select the skin specification file. (The specification file has an.xml file extension.) Press ® Inter-Tel Model 8690 User Guide (ITP Mode) Retro Globe (Default Skin) Flower Power...

  • Page 18: About The Operating System

    PC. YSTEM page 7) covers the entire desktop except the taskbar. Taskbar ® , administrator tools, fonts, etc., are not Inter-Tel Show Desktop Icon ® Model 8690 User Guide (ITP Mode)

  • Page 19: Input Panel

    Select the Memory tab. NOTE: While using the Memory tab, you can re-assign the system memory. Check with your network administrator before adjusting this. ® Inter-Tel Model 8690 User Guide (ITP Mode) (large keyboard). You can relo- LargeKB page Control Panel page 14).

  • Page 20: System Registry

    Because the operating system has been customized, some of the information provided in this file may not apply to your endpoint. See more information about accessing the help files created specifically for the telephone and UC. Save Registry ® Inter-Tel Model 8690 User Guide (ITP Mode) page 41...

  • Page 21: About Voice Mail

    BOUT OICE Voice mail is an application that is part of the Inter-Tel voice processing system. Using voice mail, you and other callers can send and receive recorded messages from any supported endpoint on the system. To use voice mail features, each user (or sub- scriber) is assigned a mailbox, which usually corresponds to the extension number assigned to your endpoint.
  • Page 22 Changing the message search order (see • Programming remote messaging (see • Screening calls (see • Using the voice mail directory (see page page page page page page page page page page page page page page page ® Inter-Tel Model 8690 User Guide (ITP Mode)

  • Page 23: Enterprise Messaging

    Enterprise Messaging Enterprise Messaging (EM) is the Inter-Tel messaging system that uses industry-stan- dard protocols for communication and messaging. EM unifies communication and messaging by providing access to voice mail, fax, and e-mail messages in your mail- box. The EM system provides voice mail users with the following advanced messag- ing features: •...

  • Page 24: Automatic Speech Recognition (Asr)

    • You can temporarily disable ASR for the current call by selecting option eight from the main menu. digit. page 123). For security ® Inter-Tel Model 8690 User Guide (ITP Mode)

  • Page 25: What You See And Hear

    Off-hook” means that the handset is lifted and “on-hook” indicates that the hand- set is in the cradle. For example, you must first go “off-hook” to make a call, but you must go “on-hook” to end a call. ® Inter-Tel Model 8690 User Guide (ITP Mode) page 33 Mute to change the default back- to backspace.

  • Page 26: Software Compatibility

    Check with your system administrator to see which software version your telephone system cur- rently uses and if there are any features restrictions for your system. Your Model 8690 endpoint is compatible with the following Inter-Tel software: ® •...

  • Page 27: Guidelines For Using The Model 8690 Endpoint

    It is recommended that you read the following guidelines before using your Model 8690 endpoint: • Consult your system administrator and your local Inter-Tel servicing company for important information about dialing emergency services from your Model 8690 before you begin using it.

  • Page 28: Endpoint Basics

    If you are currently connected to an outside caller with Caller ID, you can toggle between displaying the caller’s name and number. To show the outside party’s name: Press and dial NOTE: If there is no outside party name available, the display shows CANNOT ACCESS FEATURE. Inter-Tel ® Model 8690 User Guide (ITP Mode)

  • Page 29: Mute Button

    GROUP LISTEN ON or GROUP LISTEN OFF. (The other party will not hear the confirmation tone.) ® Inter-Tel Model 8690 User Guide (ITP Mode) menu button. menu button. . You hear a confirmation tone and the display...

  • Page 30: Using The Message Button

    Dial the extension number of the endpoint where you left the message. button and the Message Indicator Message and then press the LEAVE MESSAGE and then the CANCEL MESSAGE Inter-Tel Message or the Message LEAVE or the Message menu button.

  • Page 31: Retrieving Messages

    Press Speaker to transfer the call back to the headset before replacing the handset in the cradle. ® Inter-Tel Model 8690 User Guide (ITP Mode) . A call is automatically placed to the endpoint or Message...

  • Page 32: Setting Up Voice Mail

    The system prompts you to record your directory name. for ASR guidelines. to identify yourself as a subscriber. . The messaging system plays back your password. to accept the entry or say “Erase” or press ® Inter-Tel Model 8690 User Guide (ITP Mode)

  • Page 33: Recording Your Personal Greetings

    “After the tone, please record your message. When finished, you may hang up to deliver the message or press pound for more options.” ® Inter-Tel Model 8690 User Guide (ITP Mode) again to accept the name. to replay the name you just recorded.

  • Page 34: Recording Your Voice Mail Directory Name

    Personal Options Menu. . Your current name is played. again to accept your recorded name. to replay your recorded name. to add to your name. to erase and re-record your name. When you hear ® Inter-Tel Model 8690 User Guide (ITP Mode)

  • Page 35: Accessing Your Mailbox

    “Skip” or press prompts and proceed directly to the playback phase. Also, at any menu level, you can say “Cancel” or press ® Inter-Tel Model 8690 User Guide (ITP Mode) AILBOX for ASR guidelines. 75). It also alerts you if a programming error has been detected to bypass the password prompt.

  • Page 36: Disabling And Enabling Asr

    Say “Disable” or press NOTE: To enable ASR after disabling it, press menu. Press to enable ASR. page page to disable ASR for the call. until you are back at the main ® Inter-Tel Model 8690 User Guide (ITP Mode)

  • Page 37: Getting Started

    Using Reminder Messages ......65 ® Inter-Tel Model 8690 User Guide (ITP Mode)

  • Page 38: Introduction

    Recalibrate Press and hold the stylus on the center of the target in every position on the screen. Tap the screen to save the settings in the registry. Press CREEN Control Panel Inter-Tel ® Model 8690 User Guide (ITP Mode)

  • Page 39: Setting Backlight Options

    • 5 minutes • 10 minutes • 15 minutes • 30 minutes • 1 hour • 4 hours Press ® Inter-Tel Model 8690 User Guide (ITP Mode) PTIONS page 117) and status alerts (see Control Panel page 118) do not page 42 ) do.

  • Page 40: Configuring Vlan Ports

    Select the VLAN ID number (supplied by your network administrator) for the Phone Port and the Downlink Ports using the associated scroll buttons. Press Save the registry (see ORTS Control Panel . The 'AU1x00 Ethernet Controller' Settings dialog box page 14). ® Inter-Tel Model 8690 User Guide (ITP Mode)

  • Page 41: Using The System Tray Menu

    Options dialog box or select another tab to edit. NOTE: Check with your network administrator before changing these fields. ® Inter-Tel Model 8690 User Guide (ITP Mode) that you use to access UC. . (This is the same username that you use to log Username .
  • Page 42 111) page 117) to navigate to the folder where.wav files are stored. Select field. Select from the following options: Flash message lamp for new messages Inter-Tel page 11). Speaker Show alerts option. ® Model 8690 User Guide (ITP Mode)

  • Page 43: Advanced Tab

    Check with your network administrator before changing this field. If this field value is set too high, the endpoint may run out of available memory. ® Inter-Tel Model 8690 User Guide (ITP Mode) option. If you enable this option, you must pro- Auto Dial symbol quickly enables/disables the Auto Dial option.

  • Page 44: About Tab

    About Tab The About tab contains read-only and copyright information about your endpoint. This information includes: • Model number (Model 8690) • User Interface Version • Firmware Version • Operating System Version ® Inter-Tel Model 8690 User Guide (ITP Mode)

  • Page 45: Adding A .Net Passport

    Currently, the .NET Passport dialog box allows you to enter information, but the functionality has been dis- abled. When Inter-Tel is able to determine licensing requirements (if any) and how that will affect the future functionality of this product, the documentation will be updated accordingly.
  • Page 46 There is one button Cancel for each upgrade type. Press or set a reminder to install it later (see next to the upgrade you want to install. There is one button Inter-Tel page 44). Check for Pending to install the upgrade.

  • Page 47: Self Test

    The system tray menu includes a information. Pressing of the help file for assistance. ® Inter-Tel Model 8690 User Guide (ITP Mode) option for access to telephone and UC user Help opens the online help file. Navigate to the appropriate area...

  • Page 48: Installing Software And Firmware Upgrades

    The upgrade process is explained in the following sections. Firmware Upgrades Your endpoint comes pre-installed with Inter-Tel-provided firmware that allows it to communicate with the telephone system. Firmware is software that is embedded in a hardware device (e.g., your endpoint) that allows it to operate. Endpoints may require updates when a new version of software or firmware is available.

  • Page 49: Operating System

    These actions may cause serious damage to the endpoint, and the endpoint may need to be shipped back to Inter-Tel for repair. The upgrade application erases the existing version of the operating system from the persistent memory.

  • Page 50: Installing A New Version Of Software Or Firmware

    1 day • 3 days Press Remind Me Later Upgrade dialog box opens, and you are prompted to install the pending upgrade. CAUTION . When the specified time has elapsed, the Software ® Inter-Tel Model 8690 User Guide (ITP Mode)

  • Page 51: Making And Receiving Calls

    8690 endpoint, you can make/receive intercom and outside calls and make emergency calls. Consult your system administrator and your local Inter-Tel servicing company for important information about dialing emergency services from your Model 8690 endpoint before you begin using it.
  • Page 52 Without this initial ring, your endpoint would terminate the routing of the call, poten- tially preventing you from receiving the call on a cell phone or other device while you are away from your desk.

  • Page 53: Outside Calls

    (see dial out directly. ® Inter-Tel Model 8690 User Guide (ITP Mode) Sends the call directly to your voice mailbox. You will not Places your endpoint in DND mode and blocks the call.
  • Page 54 When the line is available, your menu button. ANSWER Sends the call directly to your voice mailbox. This option is Redirects the call to the intercom or outside number that you for more information about the Redirect Call feature.) Inter-Tel page 82.) page 77.) page 79.)

  • Page 55: Emergency Calls

    Emergency Calls With Inter-Tel communication systems, you do not have to access an outside line (press the Outgoing To make an emergency call: Dial A call is automatically placed to the preset emergency number Consult your system administrator and your local Inter-Tel servicing company for important information about dialing emergency services from your Model 8690 endpoint before you begin using it.

  • Page 56: Placing Calls On Hold

    To place an outside call on System Hold: Press and dial Hang up or place another call. To return to a call that is on hold: Lift the handset and press page 53). Hold Inter-Tel ® Model 8690 User Guide (ITP Mode)

  • Page 57: Placing Conference Calls

    To transfer the conference to another extension or to voice mail: Press the TRANSFER CNF up when you are ready to complete the transfer. ® Inter-Tel Model 8690 User Guide (ITP Mode) ALLS menu button to put the call on hold.

  • Page 58: Transferring Calls

    TRANSFER menu button to place the call on hold at the IC DIRECTORY MESSAGE CENTER menu button. menu button. menu button. OUTSIDE PHONE ® Inter-Tel menu button to menu button. Answer menu button. Model 8690 User Guide (ITP Mode)

  • Page 59: Using Reverse Transfer

    If the Group Call Pickup feature is enabled, you can pick up a call ringing at any station in a hunt group by dialing the hunt group’s extension number. ® Inter-Tel Model 8690 User Guide (ITP Mode) page 88) where the call is ringing...

  • Page 60: Forwarding Calls

    OUTSIDE CALL OUTSIDE DIR page 82 for more information on directo- menu button to look up and select a number. IC DIRECTORY Inter-Tel page menu button to look menu VOICE MAIL MESSAGE CEN- ® Model 8690 User Guide (ITP Mode)

  • Page 61: System Forwarding

    EITHER, Press OR, Press the SEND TO DEST EITHER, Press the ber. OR, Use a speed-dial number (see Press ® Inter-Tel Model 8690 User Guide (ITP Mode) menu button. and dial menu button. IC DIRECTORY and dial menu button. menu button and enter the telephone num-...

  • Page 62: Redialing A Number

    The number is dialed. If there is no redial number REDIAL available, the display shows NO NUMBER TO DIAL. menu button and then OUTSIDE CALL menu button. REDIAL menu button and then OUTSIDE CALL ® Inter-Tel Model 8690 User Guide (ITP Mode)

  • Page 63: Accessing Voice Mail Messages

    • Say “Delete Message” or press NOTE: You may be prompted to confirm deleting the message. Say “Yes” to delete the message or “No” to cancel the request to delete the message. ® Inter-Tel Model 8690 User Guide (ITP Mode) ESSAGES for ASR guidelines. page to listen to your new messages.
  • Page 64 (see to listen to the next message. to save the new message in your mailbox. to delete the message. ® Inter-Tel Model 8690 User Guide (ITP Mode)

  • Page 65: Recovering Deleted Voice Mail Messages

    • Say “Next” or press • Say “Recover” or press OR, say “Recover” or press OR, Say “Purge” or press Hang up. ® Inter-Tel Model 8690 User Guide (ITP Mode) page 129 for instructions about how to recover deleted page for Message Options.

  • Page 66: Recording And Sending Voice Mail Messages

    ® Inter-Tel Model 8690 User Guide (ITP Mode) .wav file. to con-...
  • Page 67 Hang up. ® Inter-Tel Model 8690 User Guide (ITP Mode) to copy your message to other mailboxes. Say or to accept the subscriber’s name.

  • Page 68: Canceling Unheard Voice Mail Messages

    ® Inter-Tel Model 8690 User Guide (ITP Mode)

  • Page 69: Using Do-Not-Disturb Mode

    (based on the DND sta- tuses). If using greetings in your call routing rules, turn off system forwarding. ® Inter-Tel Model 8690 User Guide (ITP Mode) DEFAULT MESSAGE NEW MESSAGE OUT OF TOWN ’TIL...
  • Page 70 6632999 enters “MONDAY.” (Note that letters corre- to backspace. menu button or lift and replace the handset. JAPANESE CHARACTERS* #or / N or # menu button, and then the Inter-Tel low button (down Volume for a colon (:), or the Message twice to leave a space long menu button.

  • Page 71: Using Reminder Messages

    To cancel all reminder message requests before they signal you: With the handset in the cradle, dial To clear a received reminder message: With the handset in the cradle, press ® Inter-Tel Model 8690 User Guide (ITP Mode) ESSAGES NEW MESSAGE DEFAULT MESSAGE...
  • Page 72 ® Inter-Tel Model 8690 User Guide (ITP Mode)

  • Page 73: Moving On

    ACD Hunt Groups ....... . . 89 ® Inter-Tel Model 8690 User Guide (ITP Mode)

  • Page 74: Introduction

    To change a volume level: Press the Up Volume to decrease the volume. To save your change: Press to save your changes. Volume REFERENCES button to increase the volume. Press the Down Inter-Tel page button Volume ® Model 8690 User Guide (ITP Mode)

  • Page 75: Selecting A Ring Tone

    If your telephone system is equipped with a music source, you can listen to music through your speaker. To enable or disable background music: Dial ® Inter-Tel Model 8690 User Guide (ITP Mode) or the menu button for no ringing. RINGER OFF menu button to scroll to the desired tone.

  • Page 76: Enabling Automatic Call Answer

    To return your endpoint to default: Dial NOTE: page 68 ) and then press the flashing button. Answer page for instructions on changing volume levels. Inter-Tel ). If this feature is Answer ® Model 8690 User Guide (ITP Mode)

  • Page 77: Setting Mailbox Preferences

    If you do not want to use a password, just say “Skip” or press Say “Accept” or press or press to erase and re-enter your password. Hang up. ® Inter-Tel Model 8690 User Guide (ITP Mode) REFERENCES 26). for ASR guidelines. page to select the Personal Options Menu.

  • Page 78: Changing The Voice Mail Message Envelope

    Per- to disable the entire envelope and return to the to accept the changes. to return to the Personal Options Menu. ® Inter-Tel Model 8690 User Guide (ITP Mode)

  • Page 79: Changing The Call Screening Transfer Method

    • Say “Announce” or press • Say “Cancel” or press making changes. Hang up. ® Inter-Tel Model 8690 User Guide (ITP Mode) page to select the Personal Options Menu. for More Options. . The system tells you what your current transfer to select unannounced transfers.

  • Page 80: Programming A Fax Destination

    Programming a Fax Destination With the Inter-Tel voice processing system, when you specify a fax destination num- ber for your mailbox, callers can access your mailbox to send a fax to your fax machine. To change your fax destination number: Access your mailbox as described on Say “Personal”...

  • Page 81: Programming Remote Messaging

    If you also want to receive pages for messages marked “priority” on the weekends, you could set your alternate cascade for all day on Saturdays and Sundays. ® Inter-Tel Model 8690 User Guide (ITP Mode)
  • Page 82 . Then say or enter the times you want the message for AM. for PM. . You have the following options: for all messages. for priority messages only. to save the settings and exit. ® Inter-Tel Model 8690 User Guide (ITP Mode)

  • Page 83: Speed Dialing

    Use the following table to list the numbers that you store in speed-dial locations 0-9. 0 _______________________ 1 _______________________ 2 _______________________ 3 _______________________ 4 _______________________ ® Inter-Tel Model 8690 User Guide (ITP Mode) 5 _______________________ 6 _______________________ 7 _______________________ 8 _______________________ 9 _______________________...
  • Page 84 ) before the outside telephone number. menu button to continue. ACCEPT menu button to exit. ACCEPT menu button. Inter-Tel page 83.) The number of times twice to leave a space. menu button. SPEED DIAL ®...

  • Page 85: Using Record-A-Call

    • Press and dial • Press the CANCEL RECORDING • Hang up. ® Inter-Tel Model 8690 User Guide (ITP Mode) or press the menu button SPEED DIAL menu button. menu button to dial the displayed number. ACCEPT and dial menu button.

  • Page 86: Paging

    Dial Making Pages To make pages: Dial Dial the desired zone number (0-9). After the tone, make your announcement and hang up. 5 _______________________ 6 _______________________ 7 _______________________ 8 _______________________ 9 _______________________ ® Inter-Tel Model 8690 User Guide (ITP Mode)

  • Page 87: Performing A "Hookflash" During A Call

    If the account code is not immediately accepted, press until it is disabled. To disable the code: Dial and press ® Inter-Tel Model 8690 User Guide (ITP Mode) ” D URING A menu button. If the FLASH FLASH FLASH .

  • Page 88: Screening Calls

    73), calls from voice mail may be unannounced, announce only, to accept the call. to replay the announcement. to send the call to voice mail. and then enter the extension number to forward the to refuse the call. page 18). Inter-Tel ® Model 8690 User Guide (ITP Mode)
  • Page 89 *The Japanese characters are only available if the Multilingual feature is enabled and Japanese is installed as the secondary language. **The character available depends on the software version. ® Inter-Tel Model 8690 User Guide (ITP Mode) menu button, then press the menu DIRECTORY OUTSIDE DIR once to advance to the next character.

  • Page 90: Voice Mail Directory

    5666 66337777 enters “Jones.” BUTTON ) and Next (say “Next” or press to select it. to advance to the next character. For example, NUMBER OF TIMES BUTTON IS PRESSED & Inter-Tel ‘ ñ ® Model 8690 User Guide (ITP Mode)
  • Page 91 After the list has been filtered by first or last name, a smaller list of names is returned. You can then browse the list and select the appropriate name (see ® Inter-Tel Model 8690 User Guide (ITP Mode) page 84).

  • Page 92: Programming Remote Feature Access

    To change the station password using remote programming, see Access page 87. To change your station password using Unified Communicator, Using Advanced Options EATURE CCESS . You hear a confirmation tone. page Inter-Tel . You hear a con- Remote Feature ® Model 8690 User Guide (ITP Mode)

  • Page 93: Remote Feature Access

    Enter an extension number or enter an outside line access code followed by a telephone number. To turn off Call Forward: Enter Hang up. ® Inter-Tel Model 8690 User Guide (ITP Mode) . You can now use any of the following...

  • Page 94: Requesting Agent Help

    To accept the call: Answer as usual. Your microphone is muted and you cannot be heard by either party unless you press the • To reject the call: Press the . If you hear repeating tones, the Agent Help button Mute menu button. REJECT HELP Inter-Tel ® Model 8690 User Guide (ITP Mode)

  • Page 95: Working In Hunt Groups

    Members: If the hunt group is not programmed to use Agent IDs, it will have a pre-programmed list of endpoints and will send calls to the endpoints where agents are logged in. ® Inter-Tel Model 8690 User Guide (ITP Mode) ROUPS Groups). The hunt group calls are routed to logged-in...
  • Page 96 Hang up if off-hook. Repeat this procedure to log into additional ACD groups, if necessary. and enter your Agent ID, if nec- to log in to all of your ACD hunt groups at once. The display Inter-Tel . The display shows ® Model 8690 User Guide (ITP Mode)
  • Page 97 If you were not logged in to an ACD hunt group, the display shows CANNOT ACCESS RESERVED FEATURE. ® Inter-Tel Model 8690 User Guide (ITP Mode) to log out of all of your ACD hunt groups at once. . One of the following...
  • Page 98 ® Inter-Tel Model 8690 User Guide (ITP Mode)

  • Page 99: Using Uc

    Receiving Status Change Alerts..... . 118 Receiving Incoming Call Alerts..... . . 118 ® Inter-Tel Model 8690 User Guide (ITP Mode) PAGE...

  • Page 100: Introduction

    . (This is the same username that you use to Username . (This is the same password that you use to Password option if you would like to log on automati- from the menu. The UC view items on Log off Inter-Tel ® Model 8690 User Guide (ITP Mode)

  • Page 101: Using Uc Views

    You cannot access the UC Web Client URL from your endpoint’s browser. For instructions on using the Web Client on your desktop PC, see the latest version of the Unified Communicator User Guide. ® Inter-Tel Model 8690 User Guide (ITP Mode) page page...

  • Page 102: Unified Communicator View

    . Your status switches to the new temporary composite sta- Inter-Tel icon indicates that you icon. Your status icon ® Model 8690 User Guide (ITP Mode)

  • Page 103: Performing A Search

    The snapshot reverts back to an unknown state in approximately 30 seconds. Indicates that a user is currently available. Indicates that a user is currently unavailable. Indicates that a user is currently on a call. ® Inter-Tel Model 8690 User Guide (ITP Mode)
  • Page 104 Search Use the Input Panel to enter search information by contact or device name or by number. icon opens the Call dialog box. You can place a new on the endpoint display. ® Inter-Tel Model 8690 User Guide (ITP Mode)
  • Page 105 UC device. ® Inter-Tel Model 8690 User Guide (ITP Mode) Add to Speed Dial icon next to a contact to open a Call dialog box to place a call to the account’s primary device, allowing...

  • Page 106: Redialing A Number

    Voicemail Leave Message on the endpoint display. . The Feature Code Favorites dialog box appears. Inter-Tel to call the voice mail of the to leave a station message for ® Model 8690 User Guide (ITP Mode)

  • Page 107: Working With The Speed-Dial List

    UC device. ® Inter-Tel Model 8690 User Guide (ITP Mode) buttons (the location may vary depending on the display skin .

  • Page 108: Messages View

    Inter-Tel button below the message list Delete ® Model 8690 User Guide (ITP Mode)

  • Page 109: Call List View

    Next to the name, the Caller ID. • Number: Indicates the number (if known) of the party on the other end of the call. ® Inter-Tel Model 8690 User Guide (ITP Mode) )appears next to the icon indicates positive...
  • Page 110 103). If your current active call is button on the dialpad is shown in a selected state. Depend- page is not displayed. ® Inter-Tel Model 8690 User Guide (ITP Mode) for more information 103). After the call is is not displayed. Simi-...
  • Page 111 If you have chosen to receive message alerts, you also receive a message alert. ® Inter-Tel Model 8690 User Guide (ITP Mode) to cancel. Cancel...
  • Page 112 To end a conference call: Select the call and press . This option is only visible ® Inter-Tel Model 8690 User Guide (ITP Mode)

  • Page 113: Call Log View

    Indicates an incoming call was transferred to another destination. Indicates an incoming call went to voice mail. Indicates an outgoing call was answered. Indicates an outgoing call was not answered. Indicates an outgoing call was transferred to another destination. ® Inter-Tel Model 8690 User Guide (ITP Mode)
  • Page 114 — Answered at: Indicates the incoming call was answered at the specified end- point. — Unanswered: Indicates the outgoing call was not answered. — Voice mail: Indicates the call went to your voice mailbox. — Transferred to <number>: Indicates the call was transferred ® Inter-Tel Model 8690 User Guide (ITP Mode)
  • Page 115 Call Log Select one or more call entries and then press the list. ® Inter-Tel Model 8690 User Guide (ITP Mode) on the endpoint display. on the endpoint display. to place a call to the account’s primary device, allowing the...

  • Page 116: Call Details Dialog Box

    • Delete: Removes the entry from the call log. • Close: Closes the dialog box and returns to the call log. for a description of the icons. For an account, the current page on the endpoint display. Inter-Tel page 104) 108. ®...

  • Page 117: Address Book View

    Press either of the column names to sort the contacts in the table. Pressing the same column name again sorts the data in the opposite direction (ascending/ descending order). ® Inter-Tel Model 8690 User Guide (ITP Mode) on the endpoint display. You can sort the address book by...

  • Page 118: Filtering Address Book Contacts

    Indicates a simple company contact. on the display. : Filters contacts by the selected letter(s). drop-down selection list to filter the address book by group. on the endpoint display. ® Inter-Tel Model 8690 User Guide (ITP Mode)
  • Page 119 You can add your system’s voice mail extension as a contact and add it to your speed-dial buttons for quick access to voice mail. ® Inter-Tel Model 8690 User Guide (ITP Mode) on the endpoint display. (The list appears empty if no con-...

  • Page 120: Adding A Linked Contact

    107). on the interface, then press . The selected items are added as linked accounts on the interface. The address book with your contact infor- Delete Inter-Tel page 97) or the call log Search page 13). Select ®...
  • Page 121 Work Pager Number (64-character limit) – Work Web Page (2048-character limit) NOTE: Include http:// in the Work Web Page address. ® Inter-Tel Model 8690 User Guide (ITP Mode) on the interface. The Address Book view appears. . You can also double-press the Edit ®...
  • Page 122 UC device. on the interface. to place a call to the account’s primary device, allowing the Voicemail to leave a station message for Leave Message ® Inter-Tel to call the voice mail of the Model 8690 User Guide (ITP Mode)

  • Page 123: Call Routing View

    ® Inter-Tel Model 8690 User Guide (ITP Mode) option under the displayed call routing rules. on the endpoint display. The list of call routing rules appears.

  • Page 124: Receiving Status Change Alerts

    Devices view of the Web Client on your PC. NOTE: UC searches your address book for a match in addition to using Caller ID infor- mation to determine the true identity of the caller. ® Inter-Tel Model 8690 User Guide (ITP Mode)

  • Page 125: Using E-Mail Reader

    Changing Message Envelopes ......130 Voice Mail Flowchart (Advanced Mailbox)....131 ® Inter-Tel Model 8690 User Guide (ITP Mode)

  • Page 126: Introduction

    Using the voice mail directory (see NOTE: For a voice mail flowchart for standard mailbox users, see page page page page page page page page page page page page page page page ® Inter-Tel page 149. Model 8690 User Guide (ITP Mode)

  • Page 127: E-Mail Reader Features

    With your advanced mailbox you can save, delete, and forward a fax (to another fax machine) using the available menu options, when prompted (see page 128). ® Inter-Tel Model 8690 User Guide (ITP Mode)

  • Page 128: Using Your Advanced Mailbox

    26), you can use personal or system greetings page 29), the system announces how many new to cancel or return to the pre- to accept. For a voice mail flowchart for page 131. ® Inter-Tel Model 8690 User Guide (ITP Mode)

  • Page 129: Setting Up Your E-Mail Password

    Check with your administrator if you encounter any difficulties setting up your e-mail password. ® Inter-Tel Model 8690 User Guide (ITP Mode) ASSWORD page...
  • Page 130 29. The system announces that it was to access your mailbox without access to your to enter your new e-mail password. to accept. to erase and re-enter the password. NUMBER OF TIMES BUTTON IS PRESSED & ‘ Inter-Tel space* ® Model 8690 User Guide (ITP Mode)

  • Page 131: Accessing E-Mail Messages

    Then E-Mail Reader reads Sally’s written response followed by the hidden link inserted by Outlook, “I’m looking forward to attend- ing. Microsoft Outlook Web Access: http://TMS-NT-EVS01/Exchange/Sally_User/Inbox/ Accepted%3A%20Sales%20Team%20Meeting-5.EML.” ® Inter-Tel Model 8690 User Guide (ITP Mode) ESSAGES ® . Therefore, e-mail messages and meeting messages (including page 130).
  • Page 132 Say “Continue” or press to skip ahead. to lower the volume. to play the message envelope. to raise the volume. to delete the message. to return to the previous menu. ® Inter-Tel Model 8690 User Guide (ITP Mode) to con-...
  • Page 133 “No” to cancel the request to delete the message. Hang up. ® Inter-Tel Model 8690 User Guide (ITP Mode) to replay the message from the beginning. to reply to the message. If the e-mail message had to reply to all recipients.

  • Page 134: Accessing Fax Messages

    The system announces to start over. to listen to the previous message. to play the introductory message envelope (see to listen to the next message. to save the message. to delete the message. ® Inter-Tel Model 8690 User Guide (ITP Mode)

  • Page 135: Recovering Deleted Messages

    • Say “Next” or press • Say “Recover” or press OR, say “Recover” or press OR, Say “Purge” or press Hang up. ® Inter-Tel Model 8690 User Guide (ITP Mode) ESSAGES page for Message Options. to access undelete options. to recover a voice mail message.

  • Page 136: Changing Message Envelopes

    Per- to disable the entire envelope and return to the to accept the changes. to return to the Personal Options Menu. ® Inter-Tel page Model 8690 User Guide (ITP Mode)

  • Page 137: Voice Mail Flowchart (Advanced Mailbox)

    Delivery “Options” DELIVERY OPTIONS “Private” “Certified” “Priority” “Send” Send and Exit Hang Up ® Inter-Tel Model 8690 User Guide (ITP Mode) DVANCED to cancel or return to the previous to accept. PERSONAL OPTIONS Record “Greeting” “Primary” Greeting “Alternate” Greeting “System” Greeting (See Recording Options) Record Directory “Name”...
  • Page 138 ® Inter-Tel Model 8690 User Guide (ITP Mode)

  • Page 139: Learning More

    Default Feature Codes ....... . 139 ® Inter-Tel Model 8690 User Guide (ITP Mode)

  • Page 140: Introduction

    Model 8690 Administrator’s Guide (part no. 550.8120). If you are a network administrator, refer to the latest version of the IP Devices Installation Manual (part number 835.2195). O FOR ® Inter-Tel Model 8690 User Guide (ITP Mode)

  • Page 141: Frequently Asked Questions (Faqs)

    This section includes some of the most frequently asked questions. If you have prob- lems with your endpoint or voice mailbox, refer to this section before you contact the appropriate administrator or your local Inter-Tel reseller. How can I retrieve messages if I do not know the password for my voice mail? Try using your extension number, which is your default password.
  • Page 142 P2P audio, consult your network adminis- trator. button or to access an outside line, you must Outgoing page 111) increases the size of the text and icons when the ® Inter-Tel by default) to Model 8690 User Guide (ITP Mode)
  • Page 143 (ASR) may not be enabled on your system. If your system’s voice prompts do not include the option to “say” a command, then ASR is not enabled. See additional guidelines for using ASR. ® Inter-Tel Model 8690 User Guide (ITP Mode) page 99 for additional information about entering...
  • Page 144 If you need further assistance, contact your local authorized Inter-Tel reseller. Resellers can be located using the Inter-Tel Web site at www.inter-tel.com. All Inter-Tel sales, service, and support are handled at the local level.

  • Page 145: Default Feature Codes

    Call Forward If Busy Call Forward If No Answer Call Forward No Answer/Busy Conference Default Station Directory Display Time And Date Do-Not-Disturb ® Inter-Tel Model 8690 User Guide (ITP Mode) ODES ODES ACCESS CODE 92001-92208* 92000* 911 (999 in Europe) EXTENSION NUMBER...
  • Page 146 Ring Tone Selection Routing Off Station Speed Dial Station Speed-Dial Programming System Forward Enable System Forward Disable System Forward On/Off System Speed Dial Transfer To Hold Transfer To Ring FEATURE CODE NEW CODE ® Inter-Tel Model 8690 User Guide (ITP Mode)
  • Page 147 NOTES ® Inter-Tel Model 8690 User Guide (ITP Mode)
  • Page 148 ® Inter-Tel Model 8690 User Guide (ITP Mode)

  • Page 149: Index

    Automatic Call Distribution (ACD) 89 Automatic Speech Recognition (ASR) 17 Automatic System Forwarding 55 Available status 96 Background Music 69 Behavior Tab 36 ® Inter-Tel Model 8690 User Guide (ITP Mode) Buttons dialpad 7 feature 7, 11 menu 7 message 24...
  • Page 150 69 Endpoint Connectors 4 Endpoint Idle 19, 33 Entering Account Codes 81 Enterprise Messaging 17 Erasing Station Speed-Dial Numbers 78 Exiting a Conference 51 External Microphone Jack 4 External Speaker Jack 4 ® Inter-Tel Model 8690 User Guide (ITP Mode)
  • Page 151 Hunt Groups 89 Individual Hold 50 Initializing Your Mailbox 26 Input Panel 13 Installing Software and Firmware Upgrades 42 Intercom Calls 45 Inter-Tel Protocol (ITP) Mode 2 Jacks LAN/PWR 4 LAN/PWR Jack 4 Last Number Dialed/Saved 56 LCD (Liquid Crystal Display) 3...
  • Page 152 117 outside calls 48 status change alerts 118 Record-A-Call 79 Recording and sending voice mail messages 60 personal greetings 27 voice mail directory name 28 Recording a Call 105 ® Inter-Tel Model 8690 User Guide (ITP Mode)
  • Page 153 Skins 11 SMDR (Station Message Detail Recording) 81 Software Compatibility 12, 26 Sorting Address Book Contacts 111 Sorting the Call Log 109 ® Inter-Tel Model 8690 User Guide (ITP Mode) Speakers 3 Speed-Dial button 101 list 101 Standard Account Codes 81...
  • Page 154 Web Client 94, 95 What the Administrators Can Do for You 134 Windows CE. NET 12 Working in Hunt Groups 88 Working with the Speed-Dial List 101 Wrap-Up Timer 91 Zones, Page 80 ® Inter-Tel Model 8690 User Guide (ITP Mode)
  • Page 155 OICE LOWCHART NOTE: At any menu level, you can say “Cancel” or press menu or say “Accept” or press MAILBOX ACCESS • EITHER, Press the Mes- sage button to respond to a message from voice mail. OR, Call the voice mail extension number, say “Login”...
  • Page 156 Part No. 550.8116 Issue 9, April 2005 A661/9227A...

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