Recommendations For Customer Training - Inter-Tel EncoreCX Installation And Maintenance Manual

Recommendations for customer training

As part of the installation, the customer is entitled to a 30 minute, system familiarization tutorial. This should
cover the following:
•
Use of the digital telephone menus and associated keys
•
Taking, making and transferring calls on all types of phones
•
Accessing system programming
The customer may wish to use the 30 minutes to explain a selection of other features, such as:
•
Call transferring capabilities.
•
Programming ECX 1000, ECX 1000W and ECX 2000 keys.
•
Time and date programming.
•
System and or personal speed-dial programming.
•
Incoming call handling.
•
Call Restriction, Class-of-Service parameters.
•
Extension reset facilities.
•
Connecting modems, fax machines, etc.
•
Use of Voice Module features.
The features should be explained by using the:
•
Inter-Tel EncoreCX Phone Quick Reference Guide.
•
Getting Started Guide.
Ensure the customer has:
•
Phone Quick Reference Guide for each extension.
•
One copy of the Getting Started Guide.
•
Inter-Tel EncoreCX CD-ROM.
Installation and Maintenance Manual
EncoreCX
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