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Inter-Tel EncoreCX
Installation & Maintenance Manual
Caller ID
No Caller ID information is
shown on a telephone
connected to a dataport on
an ECX telephone
The Caller ID number
shown on Caller ID
telephones shows the digit 9
before the number
ECX Telephones
The handsfree is not
switching quickly enough to
the caller.
When a telephone is
connected to a dataport on
an ECX telephone there are
issues with calls.
The Speakerphone key is
flashing permanently.
Some ECX phone settings
are missing.
Phantom calls
128
The data port is primarily intended for PC modems rather than standard
telephones. Caller ID information is supplied to ECX 1000 and ECX 2000
phones as a digital signal on the c-d pair. This means that the Caller ID
information is not supplied on the a-b pair, so it is not available to any device
connected to the data port on the ECX phones.
The Caller ID information for internal and external calls is supplied to the
phone. The 9 is inserted when the number is received from an external call. The
9 is not stored when the call is received from an internal call. Using the 9
allows both internal and external calls to be redialed from within the phone's
Caller ID store.
There is an option to turn on a background noise monitor in the ECX 1000,
ECX1000W and ECX 2000 phones which will improve their speakerphone
performance when the phones are located in a noisy area. The option is in the
phone setup menu, and each phone can turn the feature on and off.
To select the option:
1.
Press the "PROGRAM" key on the phone
2.
Scroll down the menu and select "Speaker Phone Options"
3.
Select the option "Noisy Environment On" to turn the background noise
monitor on.
The default setting is that the feature is Off.
Note: The noise may not always be obvious so it is recommended that even if
the environment does not seem very noisy and the handsfree is not switching
satisfactorily that the background noise monitor be turned on to check if the
performance is improved.
The data port provides the location for the connection of devices such as PC
modems, cordless telephones, additional ringers/ringer lights or recording
equipment (recording equipment needs to be ac coupled). It is important not to
go off hook on a cordless telephone or modem when on a call on the feature
phone as you will hear 'dead air' on the feature phone, which might be
mistaken for a loss of transmission. Equally, do not try to operate the feature
phone when the data port (analog phone or modem) is off-hook. If you are
swapping between an EXC and cordless telephone you should go off hook on
the cordless telephone before hanging up on the ECX if you want to maintain
the call in progress.
Note: If your modem is configured in auto-answer mode (for example because
the connected PC is running a fax or answering machine application), then
incoming calls may be answered unexpectedly by the modem.
As Designed. This shows that handsfree intercom answer is enabled.
The phone programming settings are not updated when a database is restored.
This includes:-
- Auto Answer
- Headset mode
- Background music
- Ringing Options
- Contrast Options
The Time and date is not restored. This needs to be set separately when a
database is restored as the recovered time will not be correct by the time it is
resent.
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