Inter-Tel 8690 User Manual

Session initiation protocol mode.
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Model 8690
Session Initiation Protocol Mode
User Guide

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   Summary of Contents for Inter-Tel 8690

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    Model 8690 Session Initiation Protocol Mode User Guide...

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    Inter-Tel, Inc. as a guide for end-users. It pro- vides information necessary to use the Model 8690 endpoint. The contents of this user guide, which reflect current Inter-Tel standards, are subject to revision or change without notice.

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    For appro- priate disposal and recycling instructions, contact your local recycling authority or Inter-Tel provider. The Waste of Electrical and Electronic Equipment (WEEE) Directive (2002/96/EC) was established by the European Union to minimize negative impact on the environment, control hazardous substances, and curtail landfill expansion by using the best available recovery and recycling techniques.

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    Guidelines for Using the Model 8690 Endpoint ....... . 21...

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    CONTENTS MOVING ON ............57 Introduction .

  • Page 7: Finding Your Way

    Power Requirements ....... . 6 Telephone Interface ........7 Feature Buttons .

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    Session Initiation Protocol (SIP) mode. The operating mode determines which fea- tures and options are enabled on the endpoint. This guide is for the Model 8690 end- point operating in SIP mode. If your endpoint is configured to operate in ITP mode, request a copy of the Model 8690 User Guide: Inter-Tel Protocol Mode (part number 550.8116) from your system administrator.

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    BOUT NDPOINT Your Model 8690 is a desktop endpoint that uses the technology available with a Per- sonal Data Assistant (PDA). The operating system on the endpoint is a customized version of Microsoft Display (LCD) touch screen that displays a telephone interface with traditional tele- phone elements that include a display, dialpad, feature buttons, and menu buttons.

  • Page 10: Endpoint Connectors

    Endpoint Connectors Your Model 8690 endpoint has various connectors that are required for an IP end- point. Two light-emitting diodes (LEDs) on the PC ports and LAN/Power jack indi- cate link status and the speed of the connections. The ports and connectors on the Model 8690 endpoint include the following: •...

  • Page 11: Optional Usb Devices, Message Indicator Lamp

    Optional USB Devices You can connect a standard USB device to your Model 8690 endpoint using a stan- dard USB cable (not included) connected to the USB host port on the back of the end- point (see page 4). The operating system will automatically detect the device when the endpoint is powered on.

  • Page 12: Reset Button, Power Requirements

    Power Requirements The Model 8690 should remain powered on at all times. The endpoint receives power from an individual power supply unit. It is important to use a power supply unit that is compatible with the endpoint. The Inter-Tel Universal Power Supply (part number 806.1119) is compatible with the Model 8690 endpoint and is available through Inter-...

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    The Model 8690 user interface contains elements that simulate a traditional Inter-Tel six-line display endpoint. These elements allow you to place and receive calls and access telephone and voice mail features from the Model 8690 just like a conventional Inter-Tel endpoint. The interface includes the following elements: •...

  • Page 14: Feature Buttons

    Put a call on the speaker. and dial Place an outgoing call. Put a call on hold. Listen to a message. Down Volume Adjust volume during a call. Enable/disable the UC auto dial feature. Inter-Tel ® Model 8690 User Guide (SIP Mode)

  • Page 15: Display And Menu

    Because the menu display can only support 16 characters, you may see a few abbrevi- ations. The most commonly used abbreviations are provided in the table below ABBREVIATION DEST ® Inter-Tel Model 8690 User Guide (SIP Mode) WORD/PHRASE Conference Destination Do-Not-Disturb Extension...

  • Page 16: Navigation Buttons, Unified Communicator Elements

    With multiple interfaces, you can access features and functionality, no matter where you are. The UC elements on the telephone interface consist of the system tray icon in the sys- tem tray and the navigation buttons on the telephone interface. Information about these elements appears below.

  • Page 17: Interface Skins

    Browse and select the skin specification file. (The specification file has an.xml file extension.) Press ® Inter-Tel Model 8690 User Guide (SIP Mode) Globe (Default Skin) Flower Power page 10), then select Options...

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    BOUT THE PERATING The operating system on the Model 8690 is a customized version of Microsoft Win- dows CE .NET v4.2. When you first power up your endpoint, the screen remains blank for approximately 10 seconds. After this period, the Windows CE .NET desktop appears, followed by the Loading Application Appearance dialog box.

  • Page 19: Input Panel, System Memory And Storage

    Save the registry (see System Memory and Storage The Model 8690 ships with 128 MB of RAM and 64 MB of flash RAM. The tele- phone application is pre-loaded on the device, and you have approximately 5 MB of RAM available for use.

  • Page 20: System Registry, Operating System Help

    Because the operating system has been customized, some of the information provided in this file may not apply to your endpoint. See more information about accessing the help files created specifically for the endpoint and UC. Save Registry ® Inter-Tel Model 8690 User Guide (SIP Mode) page 39...

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    BOUT OICE Voice mail is an application that is part of the Inter-Tel voice processing system. Using voice mail, you and other callers can send and receive recorded messages from any supported endpoint on the system. To use voice mail features, each user (or sub- scriber) is assigned a mailbox, which usually corresponds to the extension number assigned to your endpoint.

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    Inter-Tel voice mail systems support the following types of mailboxes: • Advanced Mailbox: If E-Mail Reader is enabled for your mailbox, you have access to voice mail, e-mail, and fax messages in your mailbox. You can also cus- tomize your personal mailbox options, and access advanced messaging features.

  • Page 23: Enterprise Messaging

    Enterprise Messaging Enterprise Messaging (EM) is the Inter-Tel messaging system that uses industry-stan- dard protocols for communication and messaging. EM unifies communication and messaging by providing access to voice mail, fax, and e-mail messages in your mail- box. The EM system provides voice mail users with the following advanced messag- ing features: •...

  • Page 24: Automatic Speech Recognition (asr)

    You can temporarily disable ASR for the current call by selecting option eight from the main menu. to indicate to the system that you have finished entering digit. ® Inter-Tel Model 8690 User Guide (SIP Mode) page 99). For security...

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    EE AND Your Model 8690 endpoint and the telephone system come equipped with many fea- tures. To help you understand what everything means, it is recommended that you read the following information before you use your endpoint: • The endpoint has a 640x480 pixel LCD touch screen. To access the elements on the screen, use the stylus that is shipped with the endpoint.

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    Check with your system administrator to see which software version your telephone system cur- rently uses and if there are any features restrictions for your system. Your Model 8690 endpoint is compatible with the following Inter-Tel software: ® •...

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    4) that is accessible from the endpoint. For example, using a 128 MB Compact Flash memory card significantly increases the available storage on the 8690. Any data or files saved on the memory card will be saved even if the end- point loses power or resets.

  • Page 28: Mute Button, Group Listen Using The Speaker, Adjusting Your Endpoint's Viewing Angle

    Adjusting Your Endpoint’s Viewing Angle Your Model 8690 endpoint has an adjustable base that allows you to tilt it to enhance the viewing angle. To adjust the viewing angle of the endpoint: Position the bottom of the endpoint’s base on a flat surface.

  • Page 29: Using The Message Button, Retrieving Messages, Using A Headset

    NOTE: If your headset has a power-saver mode, make sure the system administrator has the Headset Connect Tone flag enabled in the telephone system. If this flag is not enabled, you may miss the first few seconds of incoming calls.

  • Page 30: Initializing Your Mailbox

    The system prompts you to record your directory name. for ASR guidelines. to identify yourself as a subscriber. . The messaging system plays back your password. to accept the entry or say “Erase” or press ® Inter-Tel Model 8690 User Guide (SIP Mode)

  • Page 31: Recording Your Personal Greetings

    “After the tone, please record your message. When finished, you may hang up to deliver the message or press pound for more options.” ® Inter-Tel Model 8690 User Guide (SIP Mode) again to accept the name. to replay the name you just recorded. to add to your name.

  • Page 32: Recording Your Voice Mail Directory Name

    Personal Options Menu. . Your current name is played. again to accept your recorded name. to replay your recorded name. to add to your name. to erase and re-record your name. When you hear ® Inter-Tel Model 8690 User Guide (SIP Mode)

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    Also, at any menu level, you can say “Cancel” or press ® Inter-Tel Model 8690 User Guide (SIP Mode) AILBOX for ASR guidelines. 64). It also alerts you if a programming error has been detected to bypass the password prompt.

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    ISABLING AND NABLING If your telephone system uses Enterprise Messaging (EM), your mailbox may have the Automatic Speech Recognition (ASR) feature enabled. When ASR is enabled for your mailbox, you have the option of issuing a spoken command or pressing a dialpad button.

  • Page 35: Getting Started

    Firmware Upgrades ....... . 40 Telephone Client Application ......40 Operating System.

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    For additional information about client application and operating system options and settings, see the Model 8690 Administrator’s Guide. ALIBRATING THE Before using the touch screen, it is important to calibrate it. Calibration ensures the display interprets the stylus presses accurately. These settings are stored in the Win- dows CE .NET registry and may need to be configured again if the registry is lost or...

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    • 10 minutes • 15 minutes • 30 minutes • 1 hour • 4 hours Press ® Inter-Tel Model 8690 User Guide (SIP Mode) PTIONS page 93) and status alerts (see Control Panel page 94) do not page 40) do.

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    Select the VLAN ID number (supplied by your network administrator) for the Phone Port and the Downlink Ports using the associated scroll buttons. Press Save the registry (see ORTS Control Panel . The 'AU1x00 Ethernet Controller' Settings dialog box page 14). ® Inter-Tel Model 8690 User Guide (SIP Mode)

  • Page 39: Setting Options

    NOTE: Check with your network administrator before changing these fields. ® Inter-Tel Model 8690 User Guide (SIP Mode) that you use to access UC. . (This is the same username that you use to log Username . (This is the same password that you use to log on...

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    Select field. Select from the following options: Flash message lamp for new messages Inter-Tel page 11). Speaker Show alerts option. ® Model 8690 User Guide (SIP Mode)

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    (or an attendant) in this field. When the telephone auto dials the UC telephone client, you can use the UC Voice User Interface (VUI) to issue voice commands such as, “Call Bob Smith” to make calls. Check with your network administrator to obtain your system’s telephone client number.

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    Mounted Volume folder (My Computer\Mounted Volume) before resetting the endpoint. • Log to telephone system: Diagnostics are logged to a location on the sys- tem. This option is OFF by default.

  • Page 43: Adding A .net Passport, Using Advanced Options

    Using Advanced Options This section details how to use the advanced options available on your client applica- tion. Instructions for advanced options are located in the Model 8690 Administrator’s Guide (part no. 550.8120) and the IP Devices Installation Manual (835.2195). It is strongly recommended that you check with your network administrator before using advanced options.

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    Press or set a reminder to install it later (see next to the upgrade you want to install. There is one button Inter-Tel page 42). Check for Pending to install the upgrade. Pending ® Model 8690 User Guide (SIP Mode)

  • Page 45: Station Password, Self Test, Setup Wizard, Using Help

    Setup Wizard The first time your network administrator runs the client application on your Model 8690, the setup wizard automatically launches. Once the setup is complete, the wizard will not run again unless you default the endpoint. NOTE: Do not select the Setup Wizard option unless you are instructed to do so by your network administrator.

  • Page 46: Firmware Upgrades, Telephone Client Application

    Windows CE .NET installation mechanism and installs the new client application version. At this point, you are prompted for where you would like to install the new files (the default is \\Mounted Volume\8690 Phone). Press to continue with the installation. Press You are notified when the upgrade is complete.

  • Page 47: Operating System

    The registry settings are lost when the operating sys- tem is upgraded. This means that certain client application settings stored in the regis- try are lost as well. These include the session and diagnostic options. ® Inter-Tel Model 8690 User Guide (SIP Mode) CAUTION...

  • Page 48: Installing A New Version Of Software Or Firmware

    Software Upgrade dialog box automatically prompts you to install the pending upgrade. The Model 8690 does not have a built-in hard drive. Desktop shortcuts, and any preferences that have not been saved in the registry (including UC preferences) will be lost if you upgrade the operating system or if the endpoint resets.

  • Page 49: Placing Intercom Calls

    AKING AND ECEIVING Making and receiving calls is the basic purpose of any endpoint. With your Model 8690 endpoint, you can make/receive intercom and outside calls and make emergency calls. Consult your system administrator and your local Inter-Tel servicing company for important information about dialing emergency services from your Model 8690 endpoint before you begin using it.

  • Page 50: Placing Outside Calls, Placing Emergency Calls

    Check with your system administrator to see if your system uses custom- ized feature/access codes, or if the auto dial feature (see dial out directly. Placing Emergency Calls With Inter-Tel communication systems, you do not have to access an outside line (press the Outgoing To make an emergency call:...

  • Page 51: Receiving Calls, Call Waiting

    MUTE: Mutes the microphone on the current call. ® Inter-Tel Model 8690 User Guide (SIP Mode) menu button. Sends the call directly to your voice mailbox. This option is Redirects the call to the intercom or outside number that you for more information about the Redirect Call feature.)

  • Page 52: C Onference C Alls

    . This places the conference on hold Hold . This turns your microphone on or off Mute Inter-Tel to put the call on hold. Hold ® Model 8690 User Guide (SIP Mode)

  • Page 53: T Ransferring C Alls, To Another Extension, To Voice Mail, To An Outside Number

    ALLS Although transferring calls is considered a basic function of an endpoint, the Model 8690 endpoint has many advanced options for this feature. With your endpoint, you can transfer to another extension, voice mail, or even an outside line. To Another Extension...

  • Page 54: F Orwarding C Alls, Manual Call Forwarding

    OUTSIDE CALL Dial the number to which you want to forward your calls. To cancel any call forward request: Press Press Speaker page 93) provided in Unified Communicator instead of menu button. Inter-Tel page ® Model 8690 User Guide (SIP Mode)

  • Page 55: Redirect Call

    For UC redial options, see To redial an outside number: Press the OUTGOING Press the REDIAL ® Inter-Tel Model 8690 User Guide (SIP Mode) and dial menu button. and dial menu button. menu button. page menu button. menu button. The number is automatically dialed.

  • Page 56: Listening To Messages

    (Say “Continue” or press to skip ahead. to lower the volume. to play the message envelope. to raise the volume. to save the new message in your mailbox. to delete the message. Inter-Tel to con- ® Model 8690 User Guide (SIP Mode)

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    If the user is not available, you will have the option of leaving a voice mail message. If the telephone number is not available, you cannot reply to the mes- sage. • Say “Forward” or press subscriber.

  • Page 58: Recovering Deleted Voice Mail Messages

    ® Inter-Tel Model 8690 User Guide (SIP Mode)

  • Page 59: Recording And Sending Voice Mail Messages

    “Special Delivery Options” menu after sending the message to the first recipient (see page 54 ® Inter-Tel Model 8690 User Guide (SIP Mode) page to accept the subscriber’s name. to start over. to access the following options: to send the message and return to the voice mail to cancel the recording.

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    “priority.” (This will to cancel delivery options. to send the message and return to voice mail and then enter the next to send the message or press Inter-Tel to exit and return to voice ® Model 8690 User Guide (SIP Mode)

  • Page 61: Canceling Unheard Voice Mail Messages

    To enable/disable DND: Press the menu button. ® Inter-Tel Model 8690 User Guide (SIP Mode) page to confirm the mailbox you are selecting. Voice mail to replay the message. to add to the message. to forward the message to another mailbox.

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    ® Inter-Tel Model 8690 User Guide (SIP Mode)

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    Using the Voice Mail Directory ......67 ® Inter-Tel Model 8690 User Guide (SIP Mode) PAGE...

  • Page 64: Changing Volume Levels

    The features in this section do not require the endpoint to be logged on to UC. For instructions on how to use UC advanced features on your endpoint, see For additional programming information, see the Model 8690 Administrator’s Guide. ETTING NDPOINT Your endpoint is automatically set to specific defaults.

  • Page 65: Selecting A Ring Tone

    • Press • Press the ACCEPT • Lift and replace the handset. ® Inter-Tel Model 8690 User Guide (SIP Mode) or the menu button for no ringing. RINGER OFF menu button to scroll to the desired tone. NEXT menu button.

  • Page 66: Changing Your Mailbox Password

    24). Although voice mail displays are not supported in SIP for ASR guidelines. page to select the Personal Options Menu. when you are done. The messaging system plays back your to accept the password as entered or say “Re-enter” Inter-Tel ® Model 8690 User Guide (SIP Mode)

  • Page 67: Changing The Voice Mail Message Envelope

    • Say “Accept” or press • Say “Cancel” or press Hang up. ® Inter-Tel Model 8690 User Guide (SIP Mode) page 106 for instructions about how to change your page to select the Personal Options Menu. to select the Message Envelope Options Menu.

  • Page 68: Changing The Call Screening Transfer Method

    More Options. . The system tells you what your current transfer to select unannounced transfers. to select screened transfers. to select announce-only transfers. to return to the Personal Options Menu without ® Inter-Tel Model 8690 User Guide (SIP Mode)

  • Page 69: Programming A Fax Destination, Changing The Message Search Order

    Programming a Fax Destination With the Inter-Tel voice processing system, when you specify a fax destination num- ber for your mailbox, callers can access your mailbox to send a fax to your fax machine. To change your fax destination number: Access your mailbox as described on Say “Personal”...

  • Page 70: Programming Remote Messaging

    With Remote Messaging, you can program voice mail to call you when your mailbox receives new voice mail messages. Using a “cascade” (a series of up to nine telephone numbers), voice mail will call each number until it successfully connects to a device (e.g., pager, answering machine, etc.).

  • Page 71

    If for some reason voice mail is not able to use your remote notification, your mailbox will receive a message stating that notification could not be completed. ® Inter-Tel Model 8690 User Guide (SIP Mode) page to select the Personal Options Menu. . You have the following options: to set up a primary cascade.

  • Page 72

    62), calls from voice mail may be unannounced, announce only, to accept the call. to replay the announcement. to send the call to voice mail. and then enter the extension number to forward the to refuse the call. Inter-Tel ® Model 8690 User Guide (SIP Mode)

  • Page 73

    For example, dialpad button shows ABC, button tion marks. ® Inter-Tel Model 8690 User Guide (SIP Mode) IRECTORY ) and Next (say “Next” or press to select it. shows DEF, etc. To enter “JONES,” you would press .

  • Page 74

    (See step 4. to select the filter option and then respond to one of , say the last name, or spell the ® Inter-Tel Model 8690 User Guide (SIP Mode) for options). , say step...

  • Page 75: Table Of Contents

    Receiving Status Change Alerts..... . . 94 Receiving Incoming Call Alerts......94 ® Inter-Tel Model 8690 User Guide (SIP Mode) PAGE...

  • Page 76

    UC views to access advanced endpoint features and presence management options. NOTE: Before you use UC on your Model 8690, you must create a UC account using the Web Client, which is the primary UC client that runs on your PC desktop (see page 71).

  • Page 77: Placing A Call, Changing Web Client Options

    You cannot access the UC Web Client URL from your endpoint’s browser. For instructions on using the Web Client on your desktop PC, see the latest version of the Unified Communicator User Guide. ® Inter-Tel Model 8690 User Guide (SIP Mode) page page page page...

  • Page 78: Changing Your Status, Creating A Temporary Status

    . Your status switches to the new temporary composite sta- Inter-Tel icon indicates that you icon. Your status icon ® Model 8690 User Guide (SIP Mode)

  • Page 79: Performing A Search

    The snapshot reverts back to an unknown state in approximately 30 seconds. Indicates that a user is currently available. Indicates that a user is currently unavailable. Indicates that a user is currently on a call. ® Inter-Tel Model 8690 User Guide (SIP Mode)

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    Search Use the Input Panel to enter search information by contact or device name or by number. icon opens the Call dialog box. You can place a new on the endpoint display. ® Inter-Tel Model 8690 User Guide (SIP Mode)

  • Page 81

    • To place a call: Press the that lists the telephone numbers for the contact. You can also double-press a search result to open the place call dialog. This icon does not appear if no numbers exist (i.e., number field is blank).

  • Page 82: Redialing A Number, Running Feature Code Favorites

    Voicemail Leave Message on the endpoint display. . The Feature Code Favorites dialog box appears. Inter-Tel to call the voice mail of the to leave a station message for ® Model 8690 User Guide (SIP Mode)

  • Page 83: Working With The Speed-dial List

    UC device. ® Inter-Tel Model 8690 User Guide (SIP Mode) buttons (the location may vary depending on the display skin . Refer to page 73 for information on the using the on the endpoint display.

  • Page 84

    Inter-Tel button below the message list Delete ® Model 8690 User Guide (SIP Mode)

  • Page 85

    Next to the name, the Caller ID. • Number: Indicates the number (if known) of the party on the other end of the call. ® Inter-Tel Model 8690 User Guide (SIP Mode) )appears next to the icon indicates positive...

  • Page 86

    Record-A-Call feature (i.e., on hold), When UC receives a call from a telephone number that it cannot match to a contact in the address book, it uses positive Caller ID to try to identify the caller. If the caller is identified as a contact in your address book, a wizard automatically launches after you answer the call to allow you to save the new number for the contact.

  • Page 87

    If you have chosen to receive message alerts, you also receive a message alert. ® Inter-Tel Model 8690 User Guide (SIP Mode) to cancel. Cancel on the Web My Account...

  • Page 88

    To end a conference call: Select the call and press . This option is only visible ® Inter-Tel Model 8690 User Guide (SIP Mode)

  • Page 89: Call Log Main Screen

    Indicates an incoming call was transferred to another destination. Indicates an incoming call went to voice mail. Indicates an outgoing call was answered. Indicates an outgoing call was not answered. Indicates an outgoing call was transferred to another destination. ® Inter-Tel Model 8690 User Guide (SIP Mode)

  • Page 90

    — Answered at: Indicates the incoming call was answered at the specified end- point. — Unanswered: Indicates the outgoing call was not answered. — Voice mail: Indicates the call went to your voice mailbox. — Transferred to <number>: Indicates the call was transferred ® Inter-Tel Model 8690 User Guide (SIP Mode)

  • Page 91

    Call Log Select one or more call entries and then press the list. ® Inter-Tel Model 8690 User Guide (SIP Mode) on the endpoint display. on the endpoint display. to place a call to the account’s primary device, allowing the Voicemail Leave Message on the endpoint display.

  • Page 92: Call Details Dialog Box

    Call Steps: Displays every step the call went through before it terminated. Each step indicates the date and time at which the step occurred, the action the step took (e.g., CONNECTED), and the telephone number of the other party involved (if applicable).

  • Page 93: Sorting Address Book Contacts

    The address book stores two types of contacts: static and linked. Linked contacts are associated with an account or device on the telephone system, and display a real-time status. Static contacts contain information about a person or company you manually added to the address book.

  • Page 94: Filtering Address Book Contacts

    Indicates a simple company contact. on the display. : Filters contacts by the selected letter(s). drop-down selection list to filter the address book by group. on the endpoint display. ® Inter-Tel Model 8690 User Guide (SIP Mode)

  • Page 95

    You can add your system’s voice mail extension as a contact and add it to your speed-dial buttons for quick access to voice mail. ® Inter-Tel Model 8690 User Guide (SIP Mode) on the endpoint display. (The list appears empty if no con- to this icon...

  • Page 96: Adding A Linked Contact

    . The selected items are added as linked accounts on the interface. The address book with your contact infor- . See the note following step Delete Inter-Tel page 73) or the call log Search page 13). Select for information ® Model 8690 User Guide (SIP Mode)

  • Page 97

    Work Web Page (2048-character limit) NOTE: Include http:// in the Work Web Page address. ® Inter-Tel Model 8690 User Guide (SIP Mode) on the interface. The Address Book view appears. . You can also double-press the Edit ® distinguish between the primary and sec-...

  • Page 98

    This icon does not appear if no numbers exist (i.e., the number field was left blank). Select from any of the following options: •...

  • Page 99: Receiving New Message Alerts

    ® Inter-Tel Model 8690 User Guide (SIP Mode) option under the displayed call routing rules. on the endpoint display. The list of call routing rules appears. page 34).

  • Page 100: Receiving Status Change Alerts, Receiving Incoming Call Alerts

    Devices view of the Web Client on your PC. NOTE: UC searches your address book for a match in addition to using Caller ID infor- mation to determine the true identity of the caller. ® Inter-Tel Model 8690 User Guide (SIP Mode)

  • Page 101

    Changing Message Envelopes ......106 Voice Mail Flowchart (Advanced Mailbox)....107 ® Inter-Tel Model 8690 User Guide (SIP Mode)

  • Page 102

    Using the voice mail directory (see NOTE: For a voice mail flowchart for standard mailbox users, see page page page page page page page page page page page page page page page ® Inter-Tel page 123. Model 8690 User Guide (SIP Mode)

  • Page 103

    With your advanced mailbox you can save, delete, and forward a fax (to another fax machine) using the available menu options, when prompted (see page 104). ® Inter-Tel Model 8690 User Guide (SIP Mode)

  • Page 104

    24), you can use personal or system greetings page 27), the system announces how many new to cancel or return to the pre- to accept. For a voice mail flowchart for page 107. ® Inter-Tel Model 8690 User Guide (SIP Mode)

  • Page 105

    Also, your e-mail password cannot include any characters that are not included in the table on the following page and cannot exceed 40 characters. Check with your administrator if you encounter any difficulties setting up your e-mail pass- word. ® Inter-Tel Model 8690 User Guide (SIP Mode) ASSWORD page...

  • Page 106

    NUMBER OF TIMES BUTTON IS PRESSED & ‘ Inter-Tel at any time. page 103) is auto- space* ® Model 8690 User Guide (SIP Mode)

  • Page 107

    Then E-Mail Reader reads Sally’s written response followed by the hidden link inserted by Outlook, “I’m looking forward to attend- ing. Microsoft Outlook Web Access: http://TMS-NT-EVS01/Exchange/Sally_User/Inbox/ Accepted%3A%20Sales%20Team%20Meeting-5.EML.” ® Inter-Tel Model 8690 User Guide (SIP Mode) ESSAGES page 106). Then E-Mail Reader...

  • Page 108

    The system announces to start over. ® Inter-Tel Model 8690 User Guide (SIP Mode) to con-...

  • Page 109

    If E-Mail Reader Count is enabled, say “Disable” or press If E-Mail Reader Count is disabled, say “Enable” or press ® Inter-Tel Model 8690 User Guide (SIP Mode) to listen to the previous message. to play the introductory message envelope (see to listen to the next message.

  • Page 110

    The system announces to start over. to listen to the previous message. to play the introductory message envelope (see to listen to the next message. to save the message. to delete the message. ® Inter-Tel Model 8690 User Guide (SIP Mode)

  • Page 111

    • Say “Recover” or press OR, say “Recover” or press OR, Say “Purge” or press Hang up. ® Inter-Tel Model 8690 User Guide (SIP Mode) ESSAGES page for Message Options. to access undelete options. to recover a voice mail message.

  • Page 112

    Per- to disable the entire envelope and return to the to accept the changes. to return to the Personal Options Menu. ® Inter-Tel Model 8690 User Guide (SIP Mode)

  • Page 113

    DELIVERY OPTIONS “Private” “Certified” “Priority” “Send” Send and Exit Hang Up ® Inter-Tel Model 8690 User Guide (SIP Mode) DVANCED AILBOX to return to the previous menu. Say PERSONAL OPTIONS Record “Greeting” “Primary” Greeting “Alternate” Greeting “System” Greeting (See Recording Options) Record Directory “Name”...

  • Page 114

    ® Inter-Tel Model 8690 User Guide (SIP Mode)

  • Page 115: Learning More

    Default Feature Codes ....... . 114 ® Inter-Tel Model 8690 User Guide (SIP Mode)

  • Page 116

    If you are a system administrator or if you need additional information not available in this guide, refer to either your system’s administrator guide, or the Model 8690 Administrator’s Guide (part no. 550.8120). If you are a network administrator, refer to the latest version of the IP Devices Installation Manual (part number 835.2195).

  • Page 117

    (logged on or off UC) that it was in when you set these prefer- ences. The Model 8690 endpoint allows you to save two sets of preferences that are stored locally on the endpoint. For example, if you log into UC and save a custom ring and skin to use with your UC account, the skin and custom ring will only be available when you are logged in to UC.

  • Page 118

    Why do the views change when my endpoint is logged on to UC and there is call activity on my endpoint? When you are logged on to UC, the Model 8690 automatically displays the most appropriate view based on the current activity. For example, if your endpoint is logged on to UC and the dialpad and display are showing, an incoming call will trig- ger UC to display the Call List view.

  • Page 119

    If you need further assistance, contact your local authorized Inter-Tel provider. Providers can be located using the Inter-Tel Web site at www.inter-tel.com. All Inter-Tel sales, service, and support are handled at the local level.

  • Page 120

    * You can retrieve messages, but you cannot send them (see ODES ODES ACCESS CODE 92001-92208* 92000* 911 (999 in Europe) EXTENSION NUMBER 1000-1999 2000-2299 ODES FEATURE CODE Inter-Tel NEW CODE NEW NUMBER NEW CODE page 23). ® Model 8690 User Guide (SIP Mode)

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    NOTES ® Inter-Tel Model 8690 User Guide (SIP Mode)

  • Page 122

    ® Inter-Tel Model 8690 User Guide (SIP Mode)

  • Page 123

    23 mute 46 navigation 7 special 8 Calibrating the Screen 30 ® Inter-Tel Model 8690 User Guide (SIP Mode) Call Control Buttons 80 Call Details Dialog Box 86 Call Forwarding 48 Call List View 79 Call Log main screen 83...

  • Page 124

    81 views 10 Filtering Address Book Contacts 88 Flash Memory Conflict 21 Flowchart advanced mailbox 107 standard voice mailbox 123 Forwarding Calls 48 Frequently Asked Questions (FAQs) 111 Full Mailbox 27 ® Inter-Tel Model 8690 User Guide (SIP Mode)

  • Page 125

    Greetings 25 Group Listen Using the Speaker 22 Guidelines for Using the Model 8690 Endpoint 15, 21 Handset Jack 3 Headset Jack 3 Hearing Aid-Compatible (HAC) Handset 3 Hold 46 Initializing Your Mailbox 24 Input Panel 13 Installing Software and Firmware Upgrades 40...

  • Page 126

    Universal Serial Bus (USB) Host 4 Using advanced mailbox 98 defaults 24 do-not-disturb mode 55 headset 23 message button 23 mute feature 22 system tray menu 32 UC on your endpoint 71 UC views 71 ® Inter-Tel Model 8690 User Guide (SIP Mode)

  • Page 127

    15 messages listening to 50 Voice Mail Flowchart advanced mailbox 107 ® Inter-Tel Model 8690 User Guide (SIP Mode) standard mailbox 123 Voice Mail Messages recording and sending 53 recovering deleted 52 Volume Levels 58 Wall Mounting 3 Web Client 70, 71 What the Administrators Can Do for You 110 Windows CE.

  • Page 128

    ® Inter-Tel Model 8690 User Guide (SIP Mode)

  • Page 129

    OICE LOWCHART NOTE: At any menu level, you can say “Cancel” or press menu or say “Accept” or press MAILBOX ACCESS • EITHER, Press the Mes- sage button to respond to a message from voice mail. OR, Call the voice mail extension number, say “Login”...

  • Page 130

    Part No. 550.8025 Issue 11, March 2006 A661/9136A...

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