Tenovis Integral T3 User Manual
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Tenovis Integral T3 User Manual

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Integral T3 / T3 IP Classic
Services
Internet
Call / Contact Center
connected to Integral 55
CTI / CRM
Messaging
Telephony
Networking
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Summary of Contents for Tenovis Integral T3

  • Page 1 Integral T3 / T3 IP Classic Services Internet Call / Contact Center connected to Integral 55 CTI / CRM Messaging Telephony Networking User’s guide...

  • Page 3: Table Of Contents

    Table of Contents Table of Contents Table of Contents ..................3 Familiarize yourself with your telephone ..........11 Table of Contents ....................11 Important notes ......................12 Which systems can you connect your telephone to? ...........12 Declaration of conformity (T3) ................12 Declaration of conformity (T3 IP) .................12 To which system is your telephone connected? (T3) ..........13 To which system is your telephone connected? (T3 IP) ........13 Hints for the location of the phone ...............13...
  • Page 4 Table of Contents Making calls within your telephone system ............28 Making calls outside your telephone system ............28 Using a destination key to make a call ..............28 If the line is busy (automatic callback) ..............29 Deleting automatic callback ................. 29 Redialling a call number ..................
  • Page 5 Table of Contents Diverting internal calls after a certain period of time* ..........42 Diverting external calls after a certain period of time* .........42 Setting up and activating a double-call destination* ..........42 Deactivating a call diversion ................42 Changing a call diversion from a distant phone* ..........43 Answering calls somewhere else (follow-me)* ............44 Preparing follow me on your own telephone ............44 Activating follow me on an external telephone ............44...
  • Page 6 Table of Contents Listening to voice messages* ................55 Deactivating a call diversion to voicemail ............55 Deleting a message* ................... 55 Deleting all messages* ..................56 Viewing charges ....................57 Viewing the charge display .................. 57 Deleting the call charge meter ................57 Switching the charge display to units ..............
  • Page 7 Table of Contents Setting up the deputy key ..................80 Extending a partner group* ..................81 Reducing a partner group* ..................82 Restricting partner signalling* ................83 Enabling partner signalling* ...................84 Seizing a line as the executive line ................85 Establishing a connection for a partner ..............86 Telephoning with Multiline* ..............
  • Page 8 Table of Contents Assigning a destination from the phone book to keys ........115 Changing an existing destination ..............116 Deleting key assignments ................. 116 Displaying the key assignment ................117 Labelling function keys ..................117 Function keys with LEDs ................... 117 Creating a new destination and saving it as a DSS direct call destination* ..
  • Page 9 Table of Contents Activating "Handsfree answer back"* ..............140 Setting the acoustics, contrast and language ............141 Setting the acoustics ..................141 Selecting the ringing tone melody ..............142 Setting the contrast ....................142 Changing the language for the display and minimails ........143 Setting handsfree operation .................144 Activating "CSTA answer call"* ................145 Leaving a hunt group* ..................146 Logging on to automatic call distribution* ............147...
  • Page 10 Table of Contents Activating an additional loudspeaker ..............164 Activating the headset ..................165 Headset - making a call ..................166 Headset - answering calls ..................167 Continuing a call over the headset with the handset picked up ......168 Setting the CTI application (T3 IP only) ...............

  • Page 11: Familiarize Yourself With Your Telephone

    Familiarize yourself with your telephone Table of Contents Familiarize yourself with your telephone Table of Contents Important notes .......................12 Your T3(IP) Classic at a glance................15 All keys at a glance ....................16...

  • Page 12: Important Notes

    Declaration of conformity (T3 IP) We, Tenovis GmbH & Co. KG, declare that the T3 IP Classic telephone complies with the basic requirements and other relevant regulations of the EU directive 1999/5/EU (radio and telecom- munication terminal equipment, R&TTE).

  • Page 13: To Which System Is Your Telephone Connected? (T3)

    Equipment, R&TTE). The design of this link / DSS module makes it suitable for operation with T3 IP telephones only. If any problems occur during operation, please first contact your specialist dealer or Tenovis Service. The complete declaration of conformity can be obtained at the following internet address: http://www.tenovis.com/deutsch/...

  • Page 14: Repairs

    Functions marked by a * are not standard features of your telephone. Further functions may be disabled or, depending on the system software, unavailable. Please consult Tenovis Service if you want to use any of these functions. User manual in other languages If you want to read this user manual in another language, you can access our document data- http://www.tenovis.com...

  • Page 15: Your T3(Ip) Classic At A Glance

    Familiarize yourself with your telephone Your T3(IP) Classic at a glance Your T3(IP) Classic at a glance Display Level-switching key for display keys Clear key Arrow keys for navigating within the display OK key Escape key Alphanumeric keys Function keys (some of them with LEDs) Volume/contrast keys Call display Display keys for destinations, functions, partners and lines...

  • Page 16: All Keys At A Glance

    Familiarize yourself with your telephone All keys at a glance All keys at a glance Alphanumeric keys: for dialling call numbers and vanity numbers Star and hash: for special functions Escape: terminates the current connection during a call. Also used to cancels entries (the next higher menu level then appears on the display).

  • Page 17: Getting To Know Your Telephone

    Getting to know your telephone Table of Contents Getting to know your telephone Table of Contents The display helps you .....................18 Basic rules of operation ..................19 ... telephoning made easy ..................23 Putting the telephone into service ................24...

  • Page 18: The Display Helps You

    Getting to know your telephone The display helps you The display helps you The information on the display is intended to help you through operating procedures step by step. The display provides you with a great deal of information, such as the status of your cur- rent call.

  • Page 19: Basic Rules Of Operation

    Getting to know your telephone Basic rules of operation Basic rules of operation The following pages provide a short description of the basic rules of operation for your tele- phone: Selecting functions from the menu Press the "Menu" function key. Scroll to the desired menu item.

  • Page 20: Display Keys

    Getting to know your telephone Basic rules of operation Display keys The display keys can have different functions. You can read the current function of each key on the dis- play. Example: "Behrma": The selected display key can be used to call "Brown". Display keys on five levels The display shows one level with 4 key assignments.

  • Page 21: Entering Text

    Getting to know your telephone Basic rules of operation Entering text Enter the desired text using the alphanumeric keys. You can find out how many times you have to press the relevant key to obtain the desired cha- racter in the following table: ´...
  • Page 22 Getting to know your telephone Basic rules of operation General key controls • Deleting characters with the Clear key: The Clear key has a backspace function if the cursor is to the right of the entered text. (the entered characters are deleted from right to left). If the cursor is within the entered text, the marked character is deleted by pressing the Clear key and the character to the right shifts to the left.

  • Page 23: Telephoning Made Easy

    Getting to know your telephone ... telephoning made easy ... telephoning made easy You can make the following settings immediately or during your first telephone calls: ↑ • Adapt thevolume 141] of the ringing tone, the handset and the handsfree settings to your surroundings ↑...

  • Page 24: Putting The Telephone Into Service

    Getting to know your telephone Putting the telephone into service Putting the telephone into service Connecting the telephone (T3 IP only) After connecting the telephone to the LAN (Local Area Network) and to the power supply (only if the telephone is not powered via the LAN) the telephone software is activated and a search for a gatekeeper (responsible for access authorization) then starts automatically.

  • Page 25: Selecting The Language For The Display And Minimails

    Getting to know your telephone Putting the telephone into service Selecting the language for the display and minimails Scroll to the status messageD/GB/F/I (T3) or D/GB/F/I/E/NL/H/SLO/PL/CZ/RU (T3 IP). Confirm your selection. Select the desired language for display texts, e.g. German. Confirm your selection.
  • Page 26 Getting to know your telephone Putting the telephone into service...

  • Page 27: Making Calls As Usual

    Making calls as usual Table of Contents Making calls as usual Table of Contents Making a call ......................28 Answering calls .......................33 Making calls without the handset ................35 Establishing several connections ................37 Diverting calls......................41 Answering calls somewhere else (follow-me)*............44...

  • Page 28: Making A Call

    Making calls as usual Making a call Making a call You can make calls as usual both from within and outside your telephone system. Internal: Dial the desired extension number directly. External: Depending on the system, first dial the external line code, e.g. "0". With the destination keys, you can redial the last ten call numbers dialled and also call fre- quently used call numbers.

  • Page 29: If The Line Is Busy (Automatic Callback)

    Making calls as usual Making a call Pick up the handset. • You can find out how to assign a call number to a destination key in the section titledAssi- ↑ gning functions or call numbers to keys 113]. If the line is busy (automatic callback) The dialled internal connection is busy: Press the "Callback"...

  • Page 30: Reactivating The Call Number And Charge Display

    • Cutting in on a call is only possible within your system and must be enabled for your tele- phone and the other telephone concerned. Consult your Tenovis Service if necessary. Ending cut-in* Scroll to the End cut-in menu item.

  • Page 31: Logging The T3 Telephone Onto The Company Pbx System

    Making calls as usual Making a call Logging the T3 telephone onto the company PBX system Press the "Login/Logout" function key. The information message Start login appears. After logging on successfully, the status message Online appears and the LED in the function key goes on.
  • Page 32 PBX system, e.g. 0004197543. This call number is dialled immediately. • "Making calls from a distant phone via the system" must be enabled by Tenovis Service. The service department will also tell you the tie line discrimination code and whether a PIN is required.

  • Page 33: Answering Calls

    Making calls as usual Answering calls Answering calls You can pick up the handset and speak with the caller as usual. It is also possible to answer a call using the handsfree key and then make the call with the handset hung up.

  • Page 34: If Another Telephone Receives A Call (Pick-Up Call)

    "*6" for the "Pick-up" function and then dial the number of the ringing phone. You will then hear a special dial tone for about one second. The call is then directly put through. Please contact Tenovis Service if you have any questions. Putting a call on hold If you receive a call but first want to complete an operating procedure on your telephone: Scroll to the Put on hold menu item.

  • Page 35: Making Calls Without The Handset

    Making calls as usual Making calls without the handset Making calls without the handset The Monitoring function (you can hear your call partner over the loudspeaker) and Handsfree function (your call partner is heard over the loudspeaker and you can speak to him using the built-in microphone) can be operated using the "Monitoring/Handsfree"...

  • Page 36: Continuing A Call With The Handset In Handsfree Mode

    Making calls as usual Making calls without the handset Continuing a call with the handset in handsfree mode During a call in handsfree mode: Pick up the handset (LED off). Ending a call in handsfree mode During a call in handsfree mode: Press the "Monitoring/Handsfree"...

  • Page 37: Establishing Several Connections

    Making calls as usual Establishing several connections Establishing several connections ↑ You can accept another call while you are already making a call (second call 123]). You can speak with several parties alternately and switch back and forth between them as desired. You can speak with two callers simultaneously (conference).

  • Page 38: Consulting Someone During A Call (Refer-Back)

    Making calls as usual Establishing several connections Consulting someone during a call (refer-back) During a call: Press the "Refer-back" function key. The opposite party is put on hold. Enter the number you wish to refer back to. • You can also start the refer-back call under the menu item "new call to ...". Speaking with parties alternately If you want to speak to a subscriber (e.g.

  • Page 39: Conference - Connecting A Subscriber To A Call

    Making calls as usual Establishing several connections Conference - connecting a subscriber to a call During a call: Scroll to the Conference with ... menu item. Confirm your selection. Enter the call number of the second conference party. You can immediately hold a three-party conference once you are connected with the subscriber.

  • Page 40: Connecting Conference Partners With Each Other

    Making calls as usual Establishing several connections Connecting conference partners with each other During the conference: Scroll to the Transfer to ... menu item. Confirm your selection. • You can also connect the two conference parties with each another by replacing the handset.

  • Page 41: Diverting Calls

    Making calls as usual Diverting calls Diverting calls You can divert your calls to another line. You can also activate a further call diversion destination in order for calls only to be diverted if your line is busy. It is also possible to set up a call diversion so that it kicks in after a certain period of time. In this case, you can set your telephone in such a way that internal or external calls are only for- warded to the set-up destination after, for examples, ringing three times.

  • Page 42: Diverting Internal Calls After A Certain Period Of Time

    Making calls as usual Diverting calls Diverting internal calls after a certain period of time* Press the "Call diversion" function key. Scroll to the Int.aft.time: menu item. Enter the internal call number to which you want to divert the internal calls after the set period of time, e.g.

  • Page 43: Changing A Call Diversion From A Distant Phone

    Deactivating a call diversion: Enter the code for "Deactivate follow-me", e.g. hash, 14. • "Changing a call diversion from a distant phone" must be enabled by Tenovis Service. The service department will also tell you the tie line discrimination code and the PIN.

  • Page 44: Answering Calls Somewhere Else (Follow-Me)

    You can also use another telephone to set up a call diversion for your own telephone. You first have to prepare this function at your own telephone. The follow me function is activated and deactivated by certain codes. Please ask your Tenovis Service for the valid codes. Preparing follow me on your own telephone Pick up the handset.

  • Page 45: Making Calls With Ease

    Making calls with ease Table of Contents Making calls with ease Table of Contents Editing the Redial list ....................46 Editing the call list ....................48 Editing the journal ....................50 Using the phone book .....................52 Calling up messages....................55 Viewing charges......................57 Setting reminders (appointments) ................59 Sending and receiving text messages ..............61 Locking the telephone.....................64...

  • Page 46: Editing The Redial List

    Making calls with ease Editing the Redial list Editing the Redial list You can view the last ten call numbers dialled in the redial list. The last call number dialled is at the top of the list. You can dial the individual entries, delete them or relocate them to the phone book.

  • Page 47: Transferring An Entry To The Phone Book

    Making calls with ease Editing the Redial list Transferring an entry to the phone book Press the "Redial" function key. Scroll to the desired entry, e.g. 0069123456. Confirm your selection. Scroll to the Reallocate to phone book menu item. ↑ Confirm your selection.

  • Page 48: Editing The Call List

    Making calls with ease Editing the call list Editing the call list Unanswered calls are saved in the call list with their date and time. The LED next to the "Call list" function key then goes on. You can display this list at any time and return calls to the sub- scribers entered in it.

  • Page 49: Deleting An Entry

    Making calls with ease Editing the call list Deleting an entry Press the "Call list" function key. Scroll to the desired entry, e.g. 0069123456. Press the "Clear" key. The selected entry starts flashing. Press the key again while the entry is flashing to confirm your selection. •...

  • Page 50: Editing The Journal

    Making calls with ease Editing the journal Editing the journal The journal provides you with an overview of all of your telephone activities. The call list (max. 30 entries) and redial list (max. 10 entries) have been integrated in the journal and can each be called up separately using the menu or function keys.

  • Page 51: Deleting An Entry

    Making calls with ease Editing the journal Deleting an entry Press the "Journal" function key. Scroll to the desired entry, e.g. 0069123456. Press the "Clear" key. The selected entry starts flashing. Press the "Clear" key again while the entry is flashing to confirm your selection. •...

  • Page 52: Using The Phone Book

    Making calls with ease Using the phone book Using the phone book Your telephone has a personal phone book. You can save up to 267 phone numbers in it with together with the respective names, which will only be available on your telephone. You can then dial these call numbers quickly and easily.

  • Page 53: Editing Entries In The Phone Book

    Making calls with ease Using the phone book Editing entries in the phone book Press the "Phone book" function key. Scroll to the desired entry, e.g. Monica 0069123456. Confirm your selection. You can now edit the entry. Scroll to the Save entry menu item. Confirm your selection.

  • Page 54: Dialling An Entry From The Central Phone Book

    Making calls with ease Using the phone book Dialling an entry from the central phone book* Press the "Phone book" function key. Scroll to the Search main phone book menu item. Confirm your selection. Enter one or more of the first letters of the name. Scroll to the desired entry, e.g.

  • Page 55: Calling Up Messages

    It is also possible to receive text messages from a server. Whether the LED next to the "Message" function key indicates voice or text messages depends on the voicemail used. You can obtain detailed information from your Tenovis Service. Diverting calls to voicemail Press the "Call diversion"...

  • Page 56: Deleting All Messages

    Making calls with ease Calling up messages Press "Clear" again while the entry is flashing to confirm your selection. • The selected entry can also be deleted by pressing the "OK" key after pressing "Clear". Deleting all messages* Press the "Message" function key. Scroll to the Delete all messages menu item.

  • Page 57: Viewing Charges

    • You can also delete every single entry by pressing the "Clear" key twice. • If you also want to delete the total charges of all calls, you must have this function enab- led by Tenovis Service. Switching the charge display to units Press the "Menu"...

  • Page 58: Recording Charges For Private Calls And Projects

    Making calls with ease Viewing charges Recording charges for private calls and projects* If you want to dial a call number with a project PIN or private PIN: Enter the external line code that has been set up in your telephone system for dialling with a project or private code, e.g.

  • Page 59: Setting Reminders (Appointments)

    Making calls with ease Setting reminders (appointments) Setting reminders (appointments) You can have your telephone remind you of important appointments. You can enter up to 10 appointments. You can specify whether you wish to be reminded once or every day. At the time of the appointment, a signal tone sounds and the message you have entered for the appointment appears on the display.

  • Page 60: Appointment Message

    Making calls with ease Setting reminders (appointments) Appointment message The signal tone sounds and the appointment message appears on the display at the respec- tive date. Press the ESC key to turn off the signal tone. The message Appointment expired now appears on the idle display.

  • Page 61: Sending And Receiving Text Messages

    Making calls with ease Sending and receiving text messages Sending and receiving text messages You can send short text messages to one or more recipients. A total of 10 texts are available to you: • 7 prepared texts, which you can either edit or supplement •...

  • Page 62: Writing And Sending Your Own Text Message

    Making calls with ease Sending and receiving text messages • You can set the desired language for the prepared minimail texts. The languages availa- ble are English, German, French and Italian. More information can be found in the sec- ↑ tion titledSetting the acoustics, contrast and language 141].

  • Page 63: Sending A Text Message To All Subscribers

    Making calls with ease Sending and receiving text messages Sending a text message to all subscribers Press the "Menu" function key. Scroll to the Messages menu item. Confirm your selection. Scroll to the Send minimail menu item. Confirm your selection. Scroll to the desired entry.

  • Page 64: Locking The Telephone

    • If central locking happens to be enabled in the system, the default setting may also be 00000 (if five-digit) or 000000 (if six-digit). Please contact Tenovis Service if you have any questions. • The PIN to be entered may consist of four to six digits. The first digit of the PIN may not be an 0 or 1.

  • Page 65: Locking The Telephone

    Confirm the entry. If you enter the wrong PIN three times in succession, the telephone is blocked for 15 minutes. • The PIN to be entered may have four to six digits. Please contact Tenovis Service if you have any questions.
  • Page 66 Making calls with ease Locking the telephone...

  • Page 67: Telephoning With Partners

    Establishing a connection for a partner..............86 Tenovis Service can interconnect up to 10 telephones in your system to form a partner group. The display informs you about the activities of each partner. In this way, you can set up your telephone in such a way that you hear a short tone when one of your partners is called (partner beep).

  • Page 68: Setting Up Partner Names

    Telephoning with partners* Setting up partner names Setting up partner names Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the Applications / Partner menu item. Confirm your selection. Scroll to the Partner menu item. Confirm your selection.

  • Page 69: Information About Partners On Display Keys

    Telephoning with partners* Information about partners on display keys Information about partners on display keys By default, all partners are assigned to display keys so that you can see the activities of each partner in the respective display fields. If there are less than five partners, all partners are shown on display key level 1.

  • Page 70: Information About Partners On Function Keys

    Telephoning with partners* Information about partners on function keys Information about partners on function keys By default, all partners are assigned to display keys. You can however use the Partner > 4 to fct. key menu item in the Adapt my partners menu to display the status of partners 5 to 10 on the 6 function keys on the right-hand row of function keys instead of on the second and third display key level (the overwritten functions then appear in the menu).

  • Page 71: Calling Partners

    Telephoning with partners* Calling partners Calling partners Pick up the handset. Press the key for the desired partner.

  • Page 72: Answering A Call For A Partner

    Telephoning with partners* Answering a call for a partner Answering a call for a partner A partner telephone rings and the corresponding display flashes: Press the Partner key and wait until you receive the call. Pick up the handset.

  • Page 73: Assigning A Partner To Another Key

    Telephoning with partners* Assigning a partner to another key Assigning a partner to another key Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the Applications / Partner menu item. Confirm your selection. Scroll to the Partner menu item.

  • Page 74: Masking Partner Keys

    Telephoning with partners* Masking partner keys Masking partner keys Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the Applications / Partner menu item. Confirm your selection. Scroll to the Partner menu item. Confirm your selection.

  • Page 75: Activating Partner Beep

    Telephoning with partners* Activating partner beep Activating partner beep Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the Applications / Partner menu item. Confirm your selection. Scroll to the Partner menu item. Confirm your selection.

  • Page 76: Assigning A Partner To A Dss Module

    Telephoning with partners* Assigning a partner to a DSS module* Assigning a partner to a DSS module* Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the Applications / Partner menu item. Confirm your selection. Scroll to the Partner menu item.

  • Page 77: Diverting Calls To Partners

    Telephoning with partners* Diverting calls to partners Diverting calls to partners Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the Applications / Partner menu item. Confirm your selection. Scroll to the Partner menu item. Confirm your selection.

  • Page 78: Diverting Partner Calls To Your Telephone

    Telephoning with partners* Diverting partner calls to your telephone Diverting partner calls to your telephone Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the Applications / Partner menu item. Confirm your selection. Scroll to the Partner menu item.

  • Page 79: Diverting Calls From One Partner To Another

    Telephoning with partners* Diverting calls from one partner to another Diverting calls from one partner to another Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the Applications / Partner menu item. Confirm your selection. Scroll to the Partner menu item.

  • Page 80: Setting Up The Deputy Key

    Telephoning with partners* Setting up the deputy key Setting up the deputy key Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the Applications / Partner menu item. Confirm your selection. Scroll to the Partner menu item. Confirm your selection.

  • Page 81: Extending A Partner Group

    • After entering the partner’s call number, you can also press the OK key. The call number of the partner is then entered in the next empty display field. • The call numbers of the subscribers in the partner groups must be set up by Tenovis Ser- vice.

  • Page 82: Reducing A Partner Group

    Telephoning with partners* Reducing a partner group* Reducing a partner group* Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the Applications / Partner menu item. Confirm your selection. Scroll to the Partner menu item. Confirm your selection.

  • Page 83: Restricting Partner Signalling

    Confirm your selection. The partners can no longer see on their display whether you are making a call, whether you are being called, whether there is a call diversion for you, and so • The "Restricted partner signalling" function must be enabled by Tenovis Service.

  • Page 84: Enabling Partner Signalling

    Telephoning with partners* Enabling partner signalling* Enabling partner signalling* Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the Applications / Partner menu item. Confirm your selection. Scroll to the Partner menu item. Confirm your selection.

  • Page 85: Seizing A Line As The Executive Line

    Telephoning with partners* Seizing a line as the executive line Seizing a line as the executive line You can establish a connection for another partner telephone (executive) from your telephone within a partner group. In this way a secretary, for example, can seize a line for the executive. To do this, an "Executive line"...

  • Page 86: Establishing A Connection For A Partner

    Telephoning with partners* Establishing a connection for a partner Establishing a connection for a partner ↑ You have seized a line for a partner telephone and would like to establish a connection for this partner. Enter the desired call number. Pick up the handset.

  • Page 87: Telephoning With Multiline

    Assigning all lines to the DSS module* ..............110 Tenovis Service has set up the telephone system for your team in such away that you and each of your colleagues has access to each line (up to 32 are possible) in order to answer or make calls.

  • Page 88: Setting Up Line Names

    Telephoning with Multiline* Setting up line names Setting up line names Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the Applications menu item. Confirm your selection. Scroll to the Lines menu item. Confirm your selection.

  • Page 89: Information About Lines On Display Keys

    Telephoning with Multiline* Information about lines on display keys Information about lines on display keys By default, all lines are assigned to display keys, so that the statuses of the lines are shown in the corresponding display fields. If there are less than five lines, all lines are shown on display key level 1.

  • Page 90: Information About Lines On Function Keys And Dss Module

    Telephoning with Multiline* Information about lines on function keys and DSS module Information about lines on function keys and DSS module By default, all lines are assigned to display keys. You can use the Line > 4 to funct. key menu item in the Lines menu however, to display the status of lines 5 to 10 on the 6 function keys on the right-hand row of function keys instead of on the second and third display key level.

  • Page 91: Seizing A Line

    Telephoning with Multiline* Seizing a line Seizing a line Press the desired line key. Your telephone automatically switches to handsfree operation. The line is seized. You can now call a subscriber as usual. • Your own line is seized automatically if you pick up the handset instead of pressing a line key.

  • Page 92: Answering A Call For The Telephone On A Specific Line

    Telephoning with Multiline* Answering a call for the telephone on a specific line Answering a call for the telephone on a specific line A telephone rings. The corresponding line display flashes. Press the line key The call on this line is diverted to you and "Handsfree" mode is automa- tically activated on your telephone.

  • Page 93: Answering Calls While You Are Speaking On A Line

    Telephoning with Multiline* Answering calls while you are speaking on a line Answering calls while you are speaking on a line Press the key for the line that you want to pick up. The other active connection is put on ↑...

  • Page 94: Automatic Hold (Default Setting)

    Telephoning with Multiline* Automatic hold (default setting) Automatic hold (default setting) If you are speaking on a line and want to pick up another line: Press the desired line key. The current connection is first put on hold and then the selected call is picked up.

  • Page 95: Manual Hold

    Telephoning with Multiline* Manual hold Manual hold If you want to put a call on hold: Press the "Hold" function key. • This function can only be performed if there is no refer-back for the call. If this is the case however, the message "Function not possible"...

  • Page 96: Exclusive Hold

    Telephoning with Multiline* Exclusive hold Exclusive hold If you want to put a call on exclusive hold: Press the "Exclusive hold" function key. • In contrast to the "Hold" function, no other subscribers can "pick up" this connection. • This function can only be performed if there is no refer-back for the call. If this is the case however, the message "Function not possible"...

  • Page 97: Activating A Refer-Back Call

    Telephoning with Multiline* Activating a refer-back call Activating a refer-back call During a call: Initiate a refer-back call. The opposite party is on hold. Enter the number you wish to refer back to. Once the refer-back subscriber has ans- ↑ wered, it is possible to initiate aconference.

  • Page 98: Initiating A Conference Via Lines

    • Detailed information on setting up function keys can be found in the section titledAssi- ↑ gning functions to keys 113]. • "Initiating a conference via lines" must be set up in the system. Consult Tenovis Service if necessary.

  • Page 99: Setting Up A Call Diversion

    Telephoning with Multiline* Setting up a call diversion Setting up a call diversion Press the "Call diversion" function key. You are now in the call diversion menu for your first call number. Scroll to the desired call diversion type, e.g. to: Enter the internal call number to which you want to divert the calls, e.g.

  • Page 100: Deactivating A Call Diversion

    Telephoning with Multiline* Deactivating a call diversion Deactivating a call diversion Press the "Call diversion" function key. Select an active call diversion (marked by "on"), e.g. to: 1234 (on) Confirm your selection. The call diversion is now deactivated.

  • Page 101: Dialling A Number From The Local Call List

    Telephoning with Multiline* Dialling a number from the local call list Dialling a number from the local call list A call for a line assigned to you has not been answered. The message "Call list" appears on the idle display. Scroll to the status message Call list.

  • Page 102: Dialling A Number From The Central Call List

    Telephoning with Multiline* Dialling a number from the central call list Dialling a number from the central call list A call on a line that has been neither been assigned to you nor any of your colleagues has not been answered. The message "Line call list"...

  • Page 103: Locking Lines

    • If you have locked a line, the local functions of the telephone are disabled. • "Lock line" is only possible with a central lock (lock in the system) with the same PIN length for all subscribers of the multiline group. Please contact Tenovis Service if you have any questions.

  • Page 104: Unlocking Lines

    Telephoning with Multiline* Unlocking lines Unlocking lines Press the "Menu" function key. Scroll to the Lock menu item. Confirm your selection. You can now see which lines you can unlock. Scroll to the desired line to be selected, e.g. Schwin. This step is not required if you only have one call number of your own.

  • Page 105: Sending A Minimail

    Telephoning with Multiline* Sending a minimail Sending a minimail Press the "Menu" function key. Scroll to the Messages menu item. Confirm your selection. Scroll to the Send minimail menu item. Confirm your selection. Select a line for which you want to send a minimail, e.g. Schwin. This step is not required if you only have one call number of your own.

  • Page 106: Assigning Lines To Other Line Keys

    Telephoning with Multiline* Assigning lines to other line keys Assigning lines to other line keys Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the Applications menu item. Confirm your selection. Scroll to the Lines menu item. Confirm your selection.

  • Page 107: Masking Line Keys

    Telephoning with Multiline* Masking line keys Masking line keys Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the Applications menu item. Confirm your selection. Scroll to the Lines menu item. Confirm your selection. Scroll to the Hide/Show line names menu item.

  • Page 108: Activating Line Beep

    Telephoning with Multiline* Activating line beep Activating line beep Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the Applications menu item. Confirm your selection. Scroll to the Lines menu item. Confirm your selection. Scroll to the Set line beep menu item.

  • Page 109: Setting Up The Information Display

    Telephoning with Multiline* Setting up the information display Setting up the information display Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the Applications menu item. Confirm your selection. Scroll to the Lines menu item. Confirm your selection.

  • Page 110: Assigning All Lines To The Dss Module

    Telephoning with Multiline* Assigning all lines to the DSS module* Assigning all lines to the DSS module* Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the Applications menu item. Confirm your selection. Scroll to the Lines menu item.

  • Page 111: Customizing The Telephone

    Customizing the telephone Table of Contents Customizing the telephone Table of Contents Do not disturb......................112 Assigning functions or call numbers to keys ............113 Setting up macro functions ...................120 Making anonymous calls* ..................122 Deactivating second call ..................123 Deactivating direct dialling ..................124 Deactivating autom.

  • Page 112: Do Not Disturb

    Customizing the telephone Do not disturb Do not disturb You can switch off the ringing tone, the signal tone and the VIP ringing tone, e.g. if you are in a meeting. If you are then called, you will only hear the alert tone. Press the "Menu"...

  • Page 113: Assigning Functions Or Call Numbers To Keys

    Customizing the telephone Assigning functions or call numbers to keys Assigning functions or call numbers to keys ↑ Functions 172] and call numbers which you frequently use can be assigned to display keys or to freely programmable function keys. You can then execute these functions or dial the call numbers simply at the press of a key.

  • Page 114: Creating A New Destination And Assigning It To Keys

    Customizing the telephone Assigning functions or call numbers to keys Creating a new destination and assigning it to keys Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the Keys menu item. Confirm your selection. Scroll to the Set destination keys menu item.

  • Page 115: Assigning A Destination From The Phone Book To Keys

    Customizing the telephone Assigning functions or call numbers to keys Assigning a destination from the phone book to keys Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the Keys menu item. Confirm your selection. Scroll to the Set destination keys menu item.

  • Page 116: Changing An Existing Destination

    Customizing the telephone Assigning functions or call numbers to keys Changing an existing destination Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the Keys menu item. Confirm your selection. Scroll to the Set destination keys menu item. Confirm your selection.

  • Page 117: Displaying The Key Assignment

    Customizing the telephone Assigning functions or call numbers to keys Displaying the key assignment You can see on your telephone display which function, destination, partner or line has been assigned to a key of your telephone or of your DSS module. Press the "Menu"...

  • Page 118: Creating A New Destination And Saving It As A Dss Direct Call Destination

    Customizing the telephone Assigning functions or call numbers to keys Creating a new destination and saving it as a DSS direct call destination* Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the Applications menu item. Confirm your selection.

  • Page 119: Saving A Destination From The Phone Book As A Dss Direct Call Destination

    Customizing the telephone Assigning functions or call numbers to keys Saving a destination from the phone book as a DSS direct call destination* Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the Applications menu item. Confirm your selection.

  • Page 120: Setting Up Macro Functions

    Customizing the telephone Setting up macro functions Setting up macro functions You can assign multi-step macro functions to your telephone’s function keys. As a conse- quence you can, for example, activate and deactivate a permanent call diversion at the press of a single key.

  • Page 121: Setting Up A Macro (Partner Diversion)

    Customizing the telephone Setting up macro functions Setting up a macro (partner diversion) Scroll to the Settings menu item. Confirm your selection. Scroll to the Keys menu item. Confirm your selection. Scroll to the Set macro function menu item. Confirm your selection. Scroll to the macro function you want to assign to the key, e.g.

  • Page 122: Making Anonymous Calls

    Customizing the telephone Making anonymous calls* Making anonymous calls* You can determine whether your call number is to be shown to other parties. This function must be enabled in the system. Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection.

  • Page 123: Deactivating Second Call

    Customizing the telephone Deactivating second call Deactivating second call You can deactivate second call if you do not want to answer any additional calls (second calls) during an existing call. Scroll to the status message Second call on. Confirm your selection. Scroll to the off menu item.

  • Page 124: Deactivating Direct Dialling

    Customizing the telephone Deactivating direct dialling Deactivating direct dialling By default, the respective number is dialled immediately as soon as a destination or digit key is pressed. This feature can be disabled however. Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection.

  • Page 125: Deactivating Autom. Tone Dialling (Dtmf)

    Customizing the telephone Deactivating autom. tone dialling (DTMF) Deactivating autom. tone dialling (DTMF) By default, your telephone is set in such a way that all digit keys subsequently dialled during a connection are transmitted as tones. This allows you, for example, to call up voicemail or remote control an answering machine.

  • Page 126: Changing The Dtmf Pulse Duration

    Customizing the telephone Changing the DTMF pulse duration Changing the DTMF pulse duration You can change the DTMF pulse duration (DTMF = dual-tone multi-frequency dialling method). This may be necessary if an answering machine does not react to signals from your telephone.

  • Page 127: Activating Key Beep Tones

    Customizing the telephone Activating key beep tones Activating key beep tones You can have every press of a key signalled by a beep (key beep tone). Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the Keys menu item.

  • Page 128: Time Zones

    Customizing the telephone Time zones Time zones You can have the current time in 26 cities around the world displayed. Press the "Menu" function key. Scroll to the Time zones menu item. Confirm your selection. The display shows the current time in 26 cities. •...

  • Page 129: Private User Mobility

    Customizing the telephone Private User Mobility* Private User Mobility* The private user mobility feature allows you to log onto any telephone within your system. You can then be reached on this telephone under your own call number and the charge units incur- red are allocated to your call number.

  • Page 130: Saving Emergency Numbers

    Customizing the telephone Saving emergency numbers Saving emergency numbers You can save two emergency numbers which can be dialled even if your telephone is locked. Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the Safety menu item. Confirm your selection.

  • Page 131: Setting Up Your Own Call Number

    Customizing the telephone Setting up your own call number Setting up your own call number You can save your own call number to have it shown on the display. Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection.

  • Page 132: Relocating With The Telephone (T3)

    "Relocation prepared" is displayed, your relocation request will be cancelled. • For telephones with an S0 interface, an MSN must be set up by the service technician before this feature is able to be used. You can obtain detailed information from Tenovis Service.

  • Page 133: Relocating With The Telephone* (T3 Ip)

    To be able to access your personal settings and phone book again, you will need tolog on with ↑ your own phone number and PIN. 24]. • This feature is not enabled by default. Please contact Tenovis Service if you have any questions.

  • Page 134: Saving Personal Data

    For security reasons, you can save your personal telephone settings both locally in the tele- phone itself and - if enabled by Tenovis Service - centrally in your telephone system. Your data is protected in the telephone system by a password. Tenovis Service can save or play back your personal telephone data centrally.

  • Page 135: Saving Data Centrally Immediately

    Customizing the telephone Saving personal data Saving data centrally immediately* Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the Safety menu item. Confirm your selection. Scroll to the Save data menu item. Confirm your selection.

  • Page 136: Setting Up Vip Functions

    Customizing the telephone Setting up VIP functions* Setting up VIP functions* You can set up special functions between telephones of your system, provided you have made the appropriate preparations. To do this, certain pre-settings have to be the same on both the sending and the receiving telephone.

  • Page 137: Setting Up The Secretary Telephone

    Customizing the telephone Setting up VIP functions* • If you select on instead of Ann.&Ackn, only the VIP ringing tone is heard on the secre- tary phone when the secretary phone is called by the executive phone. ↑ Severalsettings have to be made on the secretary phone for this purpose. 137] Setting up the secretary telephone Press the "Menu"...

  • Page 138: Announcements From The Executive Telephone

    Customizing the telephone Setting up VIP functions* Announcements from the executive telephone Setting up the executive telephone Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the VIP menu item. Confirm your selection. Enter the current PIN.

  • Page 139: Setting Up The Secretary Telephone

    Customizing the telephone Setting up VIP functions* Setting up the secretary telephone Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the VIP menu item. Confirm your selection. Enter the current PIN. Confirm the entry. Scroll to the Receive VIP functions menu item.

  • Page 140: Activating "Handsfree Answer Back

    Customizing the telephone Activating "Handsfree answer back"* Activating "Handsfree answer back"* You can set up your telephone so that calls are answered immediately. In the event of a call, you will hear only a short signal tone and your telephone’s microphone and loudspeaker will be activated immediately.

  • Page 141: Setting The Acoustics, Contrast And Language

    Customizing the telephone Setting the acoustics, contrast and language Setting the acoustics, contrast and language You can edit various acoustic settings and the contrast of the display to meet your own requi- rements. The language for the display texts can be changed at any time. Irrespective of this, you can also specify the language in which you want the prepared minimail texts to appear.

  • Page 142: Selecting The Ringing Tone Melody

    Customizing the telephone Setting the acoustics, contrast and language Selecting the ringing tone melody You can assign different ringing tunes to the various types of calls (internal, external, VIP, part- ner/line, MSN). Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection.

  • Page 143: Changing The Language For The Display And Minimails

    Customizing the telephone Setting the acoustics, contrast and language • You can also change any setting by pressing the digit key for the desired setting or by pressing Changing the language for the display and minimails Press the "Menu" function key. Scroll to the Settings menu item.

  • Page 144: Setting Handsfree Operation

    Customizing the telephone Setting handsfree operation Setting handsfree operation You can use the available menu items to adapt the handsfree settings to the conditions prevai- ling in your office and surroundings. Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection.

  • Page 145: Activating "Csta Answer Call

    Customizing the telephone Activating "CSTA answer call"* Activating "CSTA answer call"* You can also answer calls on your PC if your telephone network and your PC network are lin- ked together for CSTA (computer service telephony application) and the CSTA answer call function is activated.

  • Page 146: Leaving A Hunt Group

    Customizing the telephone Leaving a hunt group* Leaving a hunt group* If you are a member of a hunt group, you can leave the hunt group temporarily. Calls are then diverted to the next hunt group subscriber. Press the "Menu" function key. Scroll to the Settings menu item.

  • Page 147: Logging On To Automatic Call Distribution

    Logging on to automatic call distribution* Logging on to automatic call distribution* Tenovis Service must provide your telephone with a personal call number (max. 5 digits) and a personal password (6 digits) for call centre functions. You must log on with the call number and password.

  • Page 148: Viewing And Changing User Data (T3 Ip Only)

    Customizing the telephone Viewing and changing user data (T3 IP only) Viewing and changing user data (T3 IP only) The set-up call number is displayed in the "User administration" menu. You can also log off the telephone, change your PIN or delete it completely. Logging off users Press the "Menu"...

  • Page 149: Changing Your Pin

    Customizing the telephone Viewing and changing user data (T3 IP only) Changing your PIN Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the User administration menu item. Confirm your selection. Select a call number Confirm your selection.

  • Page 150: Viewing And Changing Ip Settings (T3 Ip Only)

    You can also check the accessibility of individual network components ("Sending Ping") and load or save user data. Your telephone has been released in order for Tenovis Service or your PBX system admini- strator to be able to access your telephone and adjust certain settings via a web browser on a PC.

  • Page 151: Blocking Browser Access To The Telephone

    Scroll to the Barred menu item. Confirm your selection. Logging on a CTI application* In order to control your telephone via a CTI application (e.g. Tenovis Com4Tel), the CTI appli- cation must first be logged on: Press the "Menu" function key.

  • Page 152: Saving User Data

    Confirm the entry. Log-on mode is now activated for one minute. You must start the CTI application (e.g. Tenovis Com4Tel) on the PC during this time. After logging on successfully, the log-on mode is immediately ended and the message "CTI applic. registered" is displayed.

  • Page 153: Links

    One particular advantage of your telephone is the flexible linking concept. The following links can be plugged into the two available slots: • CTI-Link (with V. 24 interface for connecting a PC for TAPI applications (e.g. Tenovis Com4Tel) or other CTI applications •...

  • Page 154: Cti-Link (T3 Only)

    The "TAPI" CTI application is set on your telephone as a default. This means that you do not need to make any further settings in order to run a TAPI application (e.g. Tenovis Com4Tel). You have to proceed as follows however, if another CTI application has been connected: Press the "Menu"...

  • Page 155: Cti/Audio-Link (T3 Only)

    The "TAPI" CTI application is set on your telephone by default. This means that you do not need to make any further settings in order to run a TAPI application (e.g. Tenovis Com4Tel). You have to proceed as follows however, if another CTI application has been connected: Press the "Menu"...

  • Page 156: Dss-Link (T3 Only)

    Links* DSS-Link (T3 only) DSS-Link (T3 only) Setting auxiliary equipment or applications: Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the respective menu item, e.g. DSS link Port 1 (if the DSS-Link has been con- nected to port 1).

  • Page 157: Analog-Link (T3 Only)

    Links* Analog-Link (T3 only) Analog-Link (T3 only) The Analog-Link is not an analogue device connection. Only the basic features are provided: refer-back, switching between lines, transferring, and message waiting. Selecting a service Your T3 telephone must be informed which analogue terminal is connected to the Analog-Link: Press the "Menu"...

  • Page 158: Assigning An Msn

    Links* Analog-Link (T3 only) Assigning an MSN The analogue terminals connected via the Analog-Link can be assigned their own MSN: Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the respective menu item, e.g. Analogue Link Port 1 (if the Analog-Link has been connected to port 1).

  • Page 159: Headset-Link

    Links* Headset-Link Headset-Link You can connect a headset to your telephone via the Headset-Link. Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the respective menu item, e.g. Headset-Link Port 1 (if the Headset-Link has been connected to port 1).

  • Page 160: Aei/Headset-Link (T3 Ip Only)

    Links* AEI/Headset-Link (T3 IP only) AEI/Headset-Link (T3 IP only) Setting auxiliary devices: Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the AEI/Headset-Link menu item. Confirm your selection. Scroll to the desired menu item, e.g. DSS module (off). Confirm your selection.

  • Page 161: Auxiliary Devices

    • Door device for indicating certain statuses • Second alarm for additionally signalling a call You can also operate the features of your telephone from your PC using Tenovis Com4Tel or other CTI applications (e.g. Lotus Organizer). In some cases it is necessary to make further settings on your telephone.

  • Page 162: The Dss Module

    Auxiliary devices* The DSS module The DSS module A DSS module has 36 keys which Tenovis Service can assign according to your preferences. The following options are available to you: • Call numbers of your partners • Individual destinations (frequently used call numbers) •...

  • Page 163: Dialling With The Dss Module

    Auxiliary devices* Dialling with the DSS module Dialling with the DSS module Pick up the handset. Press the DSS key for the desired subscriber. With partner keys, the LED indicates whether the line is free or busy. Partner status Free Call Flashes slowly Second call...

  • Page 164: Activating An Additional Loudspeaker

    Auxiliary devices* Activating an additional loudspeaker Activating an additional loudspeaker ↑ You can connect an additional loudspeaker to your telephone via theDSS-Link 156] improve handsfree quality. You then only need to make the following settings in your telephone menu: Press the "Menu" function key. Scroll to the Settings menu item.

  • Page 165: Activating The Headset

    • If you are using a headset at which sleep mode has to be deactivated, select Wake-up tone heads instead of AEI (X/Y) (not if "Auto Answer" is activated at CC or if Hands- free Answer Back is activated). Please contact Tenovis Service if you have any questi- ons.

  • Page 166: Headset - Making A Call

    Auxiliary devices* Headset - making a call Headset - making a call Enter the desired call number on the telephone. Press the "Monitoring/Handsfree" function key. The LED next to the function key begins to flash and you can speak to the desired subscriber via the headset as soon as he/she answers. If you want to end the call: Press the "Monitoring/Handsfree"...

  • Page 167: Headset - Answering Calls

    Auxiliary devices* Headset - answering calls Headset - answering calls If you receive a call: Press the "Monitoring/Handsfree" function key. The LED next to the function key begins to flash and you can speak to the caller via the headset. If you want to end the call: Press the "Monitoring/Handsfree"...

  • Page 168: Continuing A Call Over The Headset With The Handset Picked Up

    Auxiliary devices* Continuing a call over the headset with the handset picked up Continuing a call over the headset with the handset picked If you are making a call over the handset but now want to continue the call with the headset: Press the "Monitoring/Handsfree"...

  • Page 169: Setting The Cti Application (T3 Ip Only)

    The "TAPI" CTI application is set on your telephone by default. This means that you do not need to make any further settings in order to run a TAPI application (e.g. Tenovis Com4Tel). You must proceed as follows however, if another CTI application has been connected: Press the "Menu"...
  • Page 170 Auxiliary devices* Setting the CTI application (T3 IP only)

  • Page 171: Look It Up Whenever In Doubt

    Look it up whenever in doubt Table of Contents Look it up whenever in doubt Table of Contents Function keys ......................172 Information on the idle display ................175 Ringing and handset tones ...................178 Menu overview ......................179 Troubleshooting ....................183...

  • Page 172: Function Keys

    Look it up whenever in doubt Function keys Function keys Look up the function name, "Code dialling" for example, if you do not know what it actually means. This alphabetical list contains the functions that can be assigned to the programmable function keys or to the display keys.

  • Page 173: Look It Up Whenever In Doubt

    Look it up whenever in doubt Function keys Function keys ↑ Set contrast 142] Set the contrast according to your lighting conditions. ↑ View mailbox You can check whether you have received a minimail. Request server message You can check whether you have received a voice or text message. ↑...
  • Page 174 Look it up whenever in doubt Function keys Function keys ↑ Deputy key You can use this key on the idle menu to set up (first press of a key) or delete (second press of a key) the selected partner diversions. ↑...

  • Page 175: Information On The Idle Display

    You have initiated an automatic callback. Your telephone rings as soon as the called tele- phone is free again. Data download failure (T3 IP only) Your user data was not able to be saved. Please contact Tenovis Service if you have any questions. Data upload failure (T3 IP only) Your user data was not able to be loaded.
  • Page 176 A call on a line that has been neither been assigned to you nor any of your colleagues has not been answered. You can view the corresponding information. No network (T3 IP only) Your telephone is not connected to the LAN. Please contact Tenovis Service if you have any questions.
  • Page 177 Look it up whenever in doubt Information on the idle display Information on the idle display PUM user: 5595 Schneider You are logged on to another telephone and you can use it exactly like your own connec- tion. The call number and name are specified here as an example. Restr.

  • Page 178: Ringing And Handset Tones

    Look it up whenever in doubt Ringing and handset tones Ringing and handset tones Tones for internal and external calls Normal ringing tone for external calls: ↑ candeactivate this tone. 112]. Normal ringing tone for internal calls: ↑ candeactivate this tone 112].

  • Page 179: Menu Overview

    Look it up whenever in doubt Menu overview Menu overview You can find an overview of the menu structure of the T3 Classic telephone below. The first three menu levels are displayed. The menu structure shown here may differ from the actual menu structure of your telephone.
  • Page 180 Look it up whenever in doubt Menu overview Menu line in main One menu level lower One menu level lower menu Delete single counter Lock > Lock telephone Change PIN > Old PIN New PIN Reenter PIN Save PIN Messages >...
  • Page 181 Look it up whenever in doubt Menu overview Menu line in main One menu level lower One menu level lower menu Lines DSS direct call Safety > Save data Set emergency numbers CTI application (T3 IP only) > TAPI Other CTI CTI setup (only appears if >...
  • Page 182 Look it up whenever in doubt Menu overview Menu line in main One menu level lower One menu level lower menu Use MSN Dial frequency Flash signal Alerting tone volume Headset-Link (only appears if > none Headset-Link is connected) at handset at Headset-Link Headset(only appears if no >...

  • Page 183: Troubleshooting

    Programming is also terminated by answering a call. It is not possible to set up a call diversion Ask your Tenovis Service whether this feature has been activated for your telephone. A call number dialled with code dialling cannot be extended Maybe the "Suffix dialling"...
  • Page 184 Look it up whenever in doubt Troubleshooting...

  • Page 185: Key Words

    Key words Key words ... telephoning made easy Activating "CSTA answer call"* Activating "Handsfree answer back"* Activating a refer-back call Activating an additional loudspeaker Activating follow me on an external telephone Activating key beep tones Activating line beep Activating partner beep Activating the call number display Activating the headset Additional call...
  • Page 186 Key words Appointment message Assigning a destination from the phone book to keys Assigning a partner to a DSS module* Assigning a partner to another key Assigning all lines to the DSS module* Assigning an MSN Assigning functions or call numbers to keys Assigning functions to keys Assigning lines to other line keys Automatic connection...
  • Page 187 Key words Cancelling an entry Cancelling an operation Cancelling or exiting an operation Capitalß letters Central call list Changing a call diversion from a distant phone* Changing an existing destination Changing the dialling mode Changing the DTMF pulse duration Changing the language for the display and minimails Changing the PIN (Personal Identification Number) Changing your PIN Charges for private calls and projects...
  • Page 188 Key words Deactivating a call diversion to voicemail Deactivating a diversion Deactivating autom. tone dialling (DTMF) Deactivating direct dialling Deactivating follow me on your own telephone Deactivating ringing Deactivating second call Deactivating the call number and charge display Deactivating the call number display Deactivating the charge display Declaration of conformity (T3 IP) Declaration of conformity (T3)
  • Page 189 Key words Displaying the key assignment Diversion Diverting Diverting a call Diverting all calls for your telephone Diverting calls Diverting calls from one partner to another Diverting calls if your line is busy* Diverting calls to partners Diverting calls to voicemail Diverting external calls after a certain period of time* Diverting internal calls after a certain period of time* Diverting partner calls to your telephone...
  • Page 190 Key words Entering an appointment Entering parameters for the ringing frequency, flash signal and busy tone Entering text Entering your own call number and PIN (T3 IP only) Establishing a connection for a partner Establishing several connections Exclusive hold Extending a partner group* External External line code Familiarize yourself with your telephone...
  • Page 191 Information about lines on function keys and DSS module Information about partners on display keys Information about partners on function keys Information on the idle display Initiating a conference via lines* Integral T3 Classic and Integral T3 IP Classic Internal Journal Keys 16, 70, 90...
  • Page 192 Key words Listening to messages Listening to the opposite party via the loudspeaker (monitoring) Listening to voice messages* Loading user data Local call list Lock Locking Locking lines Locking the telephone 64, 65 Logging off 129, 148 Logging off the telephone Logging off users Logging on 24, 129...
  • Page 193 Key words Menu overview Message 55, 61 Monitoringö Multiline Mute 28, 33 Notes on the description of the operating procedures Overview Partner 67, 121 Partner beep Partner on DSS module Phone book Picking up Picking up a call Pick-up Preparing follow me on your own telephone Private User Mobility* Programming Protection...
  • Page 194 Key words Redialling a call number 29, 46 Reducing a partner group* Reducing groups Refer-back Relocating a call number 47, 49, 51 Relocating with the telephone (T3) Relocating with the telephone* (T3 IP) Repairs Restricting partner signalling* Restricting signalling Ringing and handset tones Ringing tone Saving a destination from the phone book as a DSS direct call destination* Saving data centrally immediately*...
  • Page 195 Key words Setting a CTI application Setting an auxiliary device Setting handsfree operation Setting reminders (appointments) Setting the acoustics Setting the acoustics, contrast and language Setting the contrast Setting the CTI application (T3 IP only) Setting up a call diversion Setting up a macro (call diversion and pick-up) Setting up a macro (partner diversion) Setting up and activating a double-call destination*...
  • Page 196 Key words Telephone placement Telephone systems for your telephone 12, 13 Telephoning made easy Telephoning with Multiline* Telephoning with partners* Text messages The display helps you The DSS module Time zones To which system is your telephone connected? (T3 IP) To which system is your telephone connected? (T3) Tones for internal and external calls Tones on the handset...
  • Page 197 Key words Viewing and changing IP settings (T3 IP only) Viewing and changing user data (T3 IP only) Viewing and deleting received text messages Viewing audio data (T3 IP only) Viewing charges Viewing IP settings Viewing the charge display VIP ringing tone Voicemail What is shown on the idle display? Which systems can you connect your telephone to?
  • Page 198 Key words...
  • Page 199 Key words...
  • Page 200 @ tenovis.com (Germany) T 0800 2661000 F 0800 2661219 (International) T +49 69 7505-2833 F +49 69 7505-2841...

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