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Tenovis Integral T3 Compact User Manual

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Summary of Contents for Tenovis Integral T3 Compact

  • Page 1 Integral T3 Compact Services Internet Call / Contact Center connected to Integral 55 CTI / CRM Messaging Telephony Networking User’s guide...

  • Page 2: Familiarize Yourself With Your Telephone

    Familiarize yourself with your telephone Important notes To which systems are you allowed to connect your telephone? This telephone is only intended for connection to Tenovis PBX systems. It may not be connected directly to a PSTN. To which system is your telephone connected?
  • Page 3 Functions marked with -do not belong to the s tandard scope of performance of your telephone. Further functions may be disabled or, depending on the system software, unavailable. Please consult Tenovis Service if you want to use any of these functions. User manual in other languages If you want to read this user manual in another language, you can access our document database via the Tenovis homepage www.tenovis.com.

  • Page 4: Table Of Contents

    Contents Familiarize yourself with your telephone Important notes ............Your T3 Compact at a glance .
  • Page 5 Contents Customizing the telephone Do not disturb ............Assigning functions / call numbers to keys .

  • Page 6: Your T3 Compact At A Glance

    Familiarize yourself with your telephone Your T3 Compact at a glance Display Call display Function keys Volume/ (some of them Contrast keys with LED) Clear Alphanumeric keys Escape Arrow keys for navigating within the display OK key...

  • Page 7: All Keys At A Glance

    Familiarize yourself with your telephone All keys at a glance Alphanumeric keys: For dialling call numbers and vanity numbers Star and hash: For special functions Escape: Terminates the current connection during a call and also cancels entries (the next higher menu level then appears on the display). Clear: Deletes the character above the cursor.

  • Page 8: Getting To Know Your Telephone

    Getting to know your telephone The display helps you The displays guide you through operating procedures step by step. The display provides you with abundant information, for example about your current call. The call number of each external ISDN caller appears on the display, provided they have not disabled calling line identification presentation.

  • Page 9: Basic Rules Of Operation

    Getting to know your telephone Basic rules of operation The following pages provide a short description of some of the basic rules of operation for your telephone: Contents Selecting functions from the menu ........Cancelling or exiting an operation .
  • Page 10 Getting to know your telephone Basic rules of operation Selecting functions from the menu Press the “Menu” function key. Scroll to the desired menu item. Confirm your selection. The selected function is displayed. In a number of cases a submenu also appears. You can scroll through the submenu in the same way as with the main menu.

  • Page 11: Making Calls As Usual

    Making calls as usual Making a call You can make calls as usual both from within and outside your telephone system. Internal: Dial the desired extension number directly. External: Dial the external line code first, e.g. “0”, depending on the system. You can redial the call number dialled last (redial) and dial frequently used call numbers using the destination keys or abbreviated dialling keys.

  • Page 12: Calling Within Your Telephone System

    Making calls as usual Making a call Making calls within your telephone system Dial the call number. Pick up the handset. Making calls outside your telephone system Enter the external line code, for example 0. Dial the call number. Pick up the handset. Using a destination key to make a call Press the destination key for the desired subscriber.

  • Page 13: Redialling The Last Call Number (Redial)

    Making calls as usual Making a call Redialling the last call number (redial) Press the “Redial” function key. The number dialled last is displayed. Pick up the handset. If the line is busy (automatic callback) The dialled internal line is busy. Press the “Callback”...

  • Page 14: Reactivating The Call Number And Charge Display

    Confirm your selection. · Cutting in on another call is only possible within your system and must be activated for your telephone and the telephone concerned. Consult Tenovis Service if necessary. · The cut--in call can also be ended either by pressing the “Esc” key or hanging...

  • Page 15: Making Calls Via The System From A Remote Telephone

    0004197543. This call number is dialled immediately. · “Making calls via the system from a remote telephone” must be enabled by Tenovis Service. The service department also tells you the tie line selection code and whether a PIN is required.

  • Page 16: Answering Calls

    Making calls as usual Answering calls You can pick up the handset and speak with the caller as usual. If another subscriber within your system receives a call, you can divert the call to your phone (pick--up call). Contents If you receive a call .
  • Page 17 If you receive a call, but do not want to answer the call: Scroll to the Reject call menu item. Confirm your selection. · In some cases the dial code to be entered may vary from the dial code specified here. Consult Tenovis Service if necessary.

  • Page 18: Making Calls Without The Handset

    Making calls as usual Making calls without the handset The monitoring function (you can hear the opposite party loud in the room) and handsfree operation function (you can hear the opposite party loud in the room and speak to him/her using the built--in microphone) can be operated using the “Monitoring/Handsfree”...
  • Page 19 Making calls as usual Making calls without the handset Hearing your opposite party loud (monitoring) During a call with the handset off the hook: Press the “Handsfree/Monitoring” function key (LED on). You are now in monitoring mode and can hear your opposite party loud in the room. The keys can be used to set the desired loudspeaker volume.
  • Page 20 Making calls as usual Making calls without the handset Continuing a call in handsfree mode while the handset is off the hook During a call: Press the “Handsfree/Monitoring” function key twice (LED on). Replace the handset. You can hear the opposite party loud and can talk to him/her with the handset on the hook.

  • Page 21: Establishing Several Connections Simultaneously

    Making calls as usual Establishing several connections You can speak with several parties alternately and switch back and forth between them as desired. You can speak with two parties simultaneously (conference), provided this function has been set up for your connection in the telephone system. Contents Forwarding callers .
  • Page 22 Making calls as usual Establishing several connections Forwarding callers If you want to forward your opposite party, for example to the call number 1234: Press the “Refer--back” function key. Enter the call number to which you want to connect the opposite party (1234 in this example).
  • Page 23 Making calls as usual Establishing several connections Conference - - connecting a subscriber to a call During a call: Scroll to the Conference with... menu item. Confirm your selection. Dial the call number of the second conference party. You can immediately hold a three--party conference once you are connected with the subscriber.
  • Page 24 Making calls as usual Establishing several connections Speaking with one specific conference party If you want to remove a conference party from a conference in order to speak specifically with the other conference party: Select Interchange conf Ptn if you want to speak specifically with the second conference party.

  • Page 25: Diverting Calls

    You can also activate an additional call diversion destination in order to only divert calls if your line is busy. It is also possible to divert calls after a certain period of time. Tenovis Service has to set this up for your telephone system. In doing so, calls are forwarded to the set--up destination only after the telephone rings, for example, three times.
  • Page 26 Making calls as usual Diverting calls Diverting all calls for your telephone Press the “Menu” function key. Scroll to the Call diversion menu item and confirm your selection. Scroll to the Set destination menu item. This step is not required if no call diversion destination has been set up yet.
  • Page 27 Making calls as usual Diverting calls Diverting calls for your telephone only under certain circumstances - All calls are diverted to the desired call number if you have set up the call diversion as described on page 26. If you only want to divert your calls If your line is busy Or if you have not answered a call after the respective telephone has rung a certain number of times...
  • Page 28 Making calls as usual Diverting calls Deactivating a call diversion Press the “Menu” function key. Scroll to the Call diversion menu item. Confirm your selection. Select an active call diversion (indicated by “on”), for example to 1234 on . Deactivate the call diversion. ·...
  • Page 29 Enter the code for “Deactivate follow me”, e.g. hash, 14. · “Changing a call diversion from a distant telephone” needs to be enabled by Tenovis Service. The service department also tells you the tie line selection code and the PIN.

  • Page 30: Answering Calls Elsewhere (Follow Me)

    You can also set up a call diversion to your own telephone using another telephone. You first have to prepare this function at your own telephone. The follow me function is activated and deactivated by certain codes. Please ask your Tenovis Service for the valid codes. Contents Preparing follow me on your own telephone .
  • Page 31 Making calls as usual Answering calls elsewhere (follow- -me) Preparing follow me on your own telephone Pick up the handset. Press the “star” key and enter a code, for example “13”. You will hear an acknowledgement tone. Replace the handset. Activating follow me on an external telephone On an external phone: Pick up the handset.
  • Page 32 Making calls as usual Answering calls elsewhere (follow- -me) Deactivating follow me on your own telephone Pick up the handset. Press the “hash” key and enter a code, for example “13”. You will hear an acknowledgement tone. Replace the handset. Activating follow me on an external telephone On an external phone: Pick up the handset.

  • Page 33: Making Calls With Ease

    Making calls with ease Editing the call list If you do not answer a call, it is saved to the call list with its time and date, provided it has been activated. You are then able to display this list at any time and call back the subscribers included in it.
  • Page 34 Making calls with ease Editing the call list Activating the call list Press the “Menu” function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the Call list: off menu item. Switch it to on . Symbols in the call list An entry in the call list could look like this: 0069123456 14:36 03 * 0069123456 Call number of the caller 14:36...
  • Page 35 Making calls with ease Editing the call list Deleting an entry The “List” message is on the idle display and die LED next to the “Call list” function key is on. Press the “Call list” function key. Scroll to the desired entry, for example 0069123456 . Press the “Clear”...

  • Page 36: Calling Up Messages

    Making calls with ease Calling up messages Callers can leave messages for you in the same way as with an answering machine if your system is connected to voicemail. You can call up these voice messages by making a call. It is also possible to receive pure text messages from a server. Contents Diverting calls to voicemail .

  • Page 37: Diverting Calls To Voicemail

    Making calls with ease Calling up messages Diverting calls to voicemail Press the “Menu” function key. Scroll to the Call diversion menu item and confirm your selection. Scroll to the Set destination menu item. This step is not required if no call diversion destination has been set up yet.

  • Page 38: Listening To Voice Messages

    Making calls with ease Calling up messages Listening to voice messages - The symbol for “Messages” is on the idle display: Press the “Menu” function key. Scroll to the Message menu item. Confirm your selection. Scroll to the desired entry, for example Voicemail 1 069123456 . Confirm your selection.

  • Page 39: Deleting A Message

    Making calls with ease Calling up messages Deleting a message- The symbol for “Messages” is on the idle display: Press the “Menu” function key. Scroll to the Message menu item. Confirm your selection. Scroll to the desired entry, for example Voicemail 1 069123456 . Press the “Clear”...

  • Page 40: Viewing Charges

    Making calls with ease Viewing charges All call charges incurred since the last reset are saved and added up in your telephone system. You can view the charges for your last call and delete the display, provided you have switched on the charge display. You can also display the current charges of a call either in units or in your domestic currency.
  • Page 41 Making calls with ease Viewing charges Switching on the charge display Press the “Menu” function key. Scroll to the Call charges menu item. Confirm your selection. Scroll to the Call charges off menu item. Switch it to on . Viewing the charge display Press the “Menu”...
  • Page 42 Making calls with ease Viewing charges Recording call charges for private calls and projects - If you want to dial a call number with a project PIN or private PIN. Enter the external line code that has been set up in your telephone system for dialling with a project code or private code, for example “1”.

  • Page 43: Locking The Telephone

    Making calls with ease Locking the telephone You can protect your telephone against unauthorized use by locking it with a PIN (personal identification number). You can enter this PIN yourself and change it at any time. Contents Changing the PIN (personal identification number) .
  • Page 44 Enter the current PIN (the default setting can be between “000” (three digits) and “000000” (six digits). This depends on the setting in your telephone system. Please contact Tenovis Service if you have any questions. Scroll to the New PIN: menu item.
  • Page 45 Confirm the entry. The telephone is blocked for 15 minutes if you enter the wrong PIN three times in succession. · The PIN to be entered may consist of three to six digits. Please contact Tenovis Service if you have any questions.

  • Page 46: Customizing The Telephone

    Customizing the telephone Do not disturb You can switch off the ringing tone and the VIP ringing tone if you are, for example, in a meeting. If you are then called, you will only hear the alert tone. Do not disturb Press the “Menu”...

  • Page 47: Assigning Functions / Call Numbers To Keys

    Customizing the telephone Assigning functions / call numbers to keys You can assign frequently used functions and call numbers to freely programmable function keys. You can then execute these functions or dial the call numbers simply at the press of a key. Contents Assigning functions to keys .

  • Page 48: Assigning Functions To Keys

    Customizing the telephone Assigning functions / call numbers to keys Assigning functions to keys Press the “Menu” function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the Keys menu item. Confirm your selection. Scroll to the Function keys menu item. Confirm your selection.

  • Page 49: Creating A New Destination And Assigning It To Keys

    Customizing the telephone Assigning functions / call numbers to keys Creating a new destination and assigning it to keys Press the “Menu” function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the Keys menu item. Confirm your selection. Scroll to the Destination dialling menu item.

  • Page 50: Deleting Key Assignments

    Customizing the telephone Assigning functions / call numbers to keys Deleting key assignments Press the “Menu” function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the Keys menu item. Confirm your selection. Scroll to the Function keys or Destination dialling menu item. Confirm your selection.

  • Page 51: Labelling Function Keys

    Customizing the telephone Assigning functions / call numbers to keys Labelling function keys All function keys are pre--assigned with frequently used functions as a default. You can insert the labelling strips next to the corresponding rows of function keys, . These can be found on the supplied sheet.

  • Page 52: Setting Up An Abbreviated Dialling Destination

    Customizing the telephone Assigning functions / call numbers to keys Setting up an abbreviated dialling destination Press the “Menu” function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the Keys menu item. Confirm your selection. Scroll to the Abbrev. dial keys menu item. Confirm your selection.

  • Page 53: Deleting An Existing Abbreviated Dialling Destination

    Customizing the telephone Assigning functions / call numbers to keys Deleting an existing abbreviated dialling destination Press the “Menu” function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the Keys menu item. Confirm your selection. Scroll to the Abbrev. dial keys menu item. Confirm your selection.

  • Page 54: Setting The Acoustics, Contrast And Language

    Customizing the telephone Setting the acoustics, contrast and language You can edit various acoustic settings and the contrast of the display to meet your own requirements. Furthermore you can change the language for the display texts. Contents Setting the acoustics .
  • Page 55 Customizing the telephone Setting the acoustics, contrast and language Setting the acoustics Press the “Menu” function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the Display / Acoustics menu item. Confirm your selection. Scroll to the Set acoustics menu item. Confirm your selection.
  • Page 56 Customizing the telephone Setting the acoustics, contrast and language Setting the contrast Press the “Menu” function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the Display / Acoustics menu item. Confirm your selection. Scroll to the Contrast menu item. Confirm your selection.

  • Page 57: Making Anonymous Calls

    Customizing the telephone Making anonymous calls You can determine whether your call number is to be shown to other parties. This function must be enabled in the system. Making anonymous calls - Press the “Menu” function key. Scroll to the Settings menu item. Confirm your selection.

  • Page 58: Switching On Autom. Direct Access Tone Dialling (Dtmf)

    Customizing the telephone Switching on autom. direct dialling (DTMF) You can set your telephone in such way that all digit keys subsequently dialled during a connection are transmitted as tones. In this way you can, for example, call up voicemail or remote control an answering machine. These digits are neither displayed nor entered in the redial memory.

  • Page 59: Changing The Dtmf Tone Duration

    Customizing the telephone Changing the DTMF tone duration You can change the DTMF tone duration (DTMF = dual tone multi frequency) if automatic direct access tone dialling (DTMF) is switched on (® p. 58). This can be necessary if an answering machine does not react to signals from your telephone. Some answering machines require a pulse duration of 100 ms (fast), others a pulse duration of 500 ms (average).

  • Page 60: Activating Direct Dialling

    Customizing the telephone Activating direct dialling You can set your telephone in such a way that the call number is dialled immediately after pressing a destination or digit key. Your telephone then switches automatically to handsfree operation. Activating direct dialling Press the “Menu”...

  • Page 61: Leaving A Hunt Group

    Customizing the telephone Leaving a hunt group If you are a member of a hunt group, you can leave the hunt group temporarily. Calls are then diverted to the next hunt group subscriber. Leaving the hunt group Press the “Menu” function key. Scroll to the Settings menu item.

  • Page 62: Links Cti--Link

    Links CTI- -Link The CTI--Link has a V. 24 interface for connecting a PC for TAPI applications (e.g. Tenovis Com4Tel) or other CTI applications. Setting a CTI application Press the “Menu” function key. Scroll to the Settings menu item. Confirm your selection.

  • Page 63: Cti/Audio--Link

    CTI/Audio- -Link The CTI/Audio--Link has a V. 24 interface for connecting a PC for TAPI applications (e.g. Tenovis Com4Tel) or other CTI applications and an interface (X/Y) for connecting a switching contact module, a headset, an external handsfree system, a second handset or a recording device).
  • Page 64 Links CTI/Audio- -Link Setting a CTI application Press the “Menu” function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the Link settings menu item. Confirm your selection. Scroll to the CTI applic.: none menu item. Confirm your selection. The current application is displayed in brackets (“[none]”).
  • Page 65 Links CTI/Audio- -Link Setting an auxiliary device Press the “Menu” function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the Link settings menu item. Confirm your selection. Scroll to the Device: none menu item. Confirm your selection. The current application is displayed in brackets (“[none]”).
  • Page 66 Links CTI/Audio- -Link Setting a switching contact module Press the “Menu” function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the Link settings menu item. Confirm your selection. Scroll to the Contact: none menu item. Confirm your selection. The current application is displayed in brackets (“[none]”).

  • Page 67: Analog--Link

    Links Analog- -Link The Analog--Link has an interface for connecting analogue terminals and an interface for connecting the 40 V power supply unit. Contents Selecting a service ........... Assigning an MSN .
  • Page 68 Links Analog- -Link Selecting a service Your T3 telephone must be informed which analogue terminal is connected to the Analog--Link: Press the “Menu” function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the Link settings menu item. Confirm your selection.
  • Page 69 Links Analog- -Link Selecting a country code The standard domestic parameters for ringing frequency, flash signal and busy tone are set automatically by selecting the country: Press the “Menu” function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the Link settings menu item.

  • Page 70: Auxiliary Devices

    Auxiliary devices Auxiliary devices You can connect various auxiliary devices to the individual interfaces of the links: -- Com4Tel for operating the most important telephone features from a PC. -- Other CTI applications for PC--supported dialling such as Lotus Organizer -- Headset for making calls comfortably without the handset -- External handsfree device for high handsfree operation quality -- Second handset for monitoring a telephone call...

  • Page 71: Activating The Headset

    · Please also set the wake--up tone for the headset to „Yes“ in the „Link settings“ menu („Wake--Up tone heads...Y) if you are using a headset for which sleep mode has to be deactivated. Please contact Tenovis Service if you have any questions.

  • Page 72: Headset -- Making A Call

    Auxiliary devices Auxiliary devices Headset - - making a call Enter the desired call number on your telephone. Press the „Handsfree/Monitoring“ function key. The LED next to the function key starts to flash and the microphone symbol ( ) appears on the display. You can speak with your desired call partner as soon as he/she answers your call.

  • Page 73: Headset -- Answering Calls

    Auxiliary devices Auxiliary devices Headset - - answering calls You receive a call. Press the „Handsfree/Monitoring“ function key. The LED next to the function key starts to flash, the microphone symbol ( ) appears on the display and you can speak to the caller via the headset.

  • Page 74: Continuing A Call Over The Headset With The Handset Picked Up

    Auxiliary devices Auxiliary devices Continuing a call over the headset with the handset picked up You are making a call using the handset but now want to continue the call with the headset. Press the „Handsfree/Monitoring“ function key. The microphone symbol ( ) appears on the display and you are able to speak with the opposite party using the headset.

  • Page 75: Look It Up Whenever In Doubt

    Display call list - (! p. 34) The call list contains all calls which you have not answered. Hunt group - (! p. 61) You can leave and join the hunt group. This function must be enabled by Tenovis Service.
  • Page 76 Look it up whenever in doubt Overview of the function keys Lock (! p. 45) You can protect your telephone against unauthorised use. Message (! p. 38) You can check whether there are any messages for you. Monitoring (! p. 18) Switch on the loudspeaker, so that your opposite party can be heard in the room.

  • Page 77: Information On The Idle Display

    Look it up whenever in doubt Information on the idle display The display provides you with important information on connections and settings of your telephone. This includes the messages which can be seen on the display. Symbols on your display You are taking part in a conference You are taking part in a conference The loudspeaker of the telephone is activated...

  • Page 78: Ringing And Handset Tones

    Look it up whenever in doubt Ringing and handset tones Tones for internal and external calls Normal ringing tone for external calls: You can switch off this tone. (® p. 46). Normal ringing tone for internal calls: You can switch off this tone. (®...

  • Page 79: Menu Overview

    Look it up whenever in doubt Menu overview You can find an overview of the menu structure of the T3 Compact telephone in the following. The first three menu levels are displayed. The menu structure shown here may differ from the actual menu structure of your telephone. It may vary from the menu overview shown here, depending on the features used, the accessories in use and the assignment of the function keys.
  • Page 80 Look it up whenever in doubt Menu overview Menu line in main menu One menu level lower One menu level lower Settings > Keys > Function keys Destination dialling Abbrev. dial keys Display / Acoustics > Tones Set acoustics Contrast Language Dial settings >...

  • Page 81: Troubleshooting

    Maybe no key has been pressed for about 60 seconds. This always terminates every programming procedure. It is not possible to set up a call diversion Ask your Tenovis Service whether this feature has been activated for your telephone. A call number dialled with code dialling cannot be extended The “Suffix dialling”...

  • Page 82: Key Words

    Look it up whenever in doubt Key words Abbreviated dialling, 12, 52 Destination key, 12, 49 Direct access tone dialling, 58 Acoustics, 55 Direct dialling, 60 Anonymous, 57 Display, 10, 77 Blocking, 43 Messages, 77 Busy, 13 Overview, 77 Symbols, 77 Call Answering, 16 Diverting, 25...
  • Page 83 Look it up whenever in doubt Key words Lock, 43 Settings, Acoustics/contrast/language, Locking, 45 Malfunction, 81 Signal tone, 78 Menu, 10 Status, 77 Menu overview, 79 Switching between calls, 22 Message, 36 Symbols on the display, 77 Deleting, 39 Messages, Listening, 38 Telephone Connecting, 2 Messages on the display, 77...
  • Page 84 @ tenovis.com (Germany) T 0800 2661000 F 0800 2661219 (International) T +49 69 7505-2833 F +49 69 7505-2841...

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