Fax Error Codes; Outline; Error Code Outline; User Error Code - Canon iR2020 Series Service Manual

Chapter 13
Display
E584

13.5 FAX Error Codes

13.5.1 Outline

13.5.1.1 Error Code Outline

iR2016J / iR2016 / iR2020 / / iR2016i / iR2020i
An error code is used to indicate a fault in a machine, and is indicated in the machine's LCD or reports, showing the nature (symptoms) of the fault. Using the error
code, the user or the service man can readily find out how to correct the fault by simply referring to the User's Manual or service manual.
An error code may be either of the following two types:
User Error Codes
A fault indicated as a user error code is one that can easily be corrected by the user, as by operating the machine. It takes the form of "#+number."
Service Error Codes
If a fault calls for a service man for correction, it is indicated as a service man error code in the form of "##+number" or "SYSTEM ERROR E+number."
Memo
A service error code expressed in the form of "##+number" will not appear on the LCD, Error Tx Report, or Activity Report while the machine remains
in factory default state. To check a service error code, shift bit 0 of service soft switch #1 SSSW SW01 to '1'.
Memo
Display only the error codes which are newly incorporated in this machine as well as which require remedies unique to the product. For the causes and
countermeasures of other error codes, refer to the separate G3/G4 Facsimile Error Code List (Rev. 2).

13.5.2 User Error Code

13.5.2.1 User Error Code
iR2016J / iR2016 / iR2020 / / iR2016i / iR2020i
No.
#0001
#0003
#0005
#0009
#0012
#0018
#0037
#0059
#0995/0099 [Tx/Rx]

13.5.3 Service Error Code

13.5.3.1 Service Error Code
iR2016J / iR2016 / iR2020 / / iR2016i / iR2020i
No.
##0100
##0101
##0102
##0103
##0104
13-8
Detail
Main Cause/Symptom
code Code
0001 - Shutter drive motor or finisher controller PCB failure
- Shutter open detection sensor failure
- Shutter clutch failure
- The shutter open sensor did not turn on
when 1000 ms have lapsed since the
shutter unit had performed open
operation, resulting in incomplete open
operation.
0002 - Shutter drive motor or finisher controller PCB failure
- Shutter open detection sensor failure
- Shutter clutch failure
- The shutter open sensor did not turn off
when 1000 ms have lapsed since the
shutter unit had performed close
operation, resulting in incomplete close
operation.
Tx/Rx Description
[Tx] an original has jammed.
[Tx/Rx] tine-out for copying or sending/receiving a single page has occurred.
[Tx/Rx] time-out for initial identification (T0/T1) has occurred.
[Rx] recording paper has jammed or is absent.
[Tx] recording paper is absent at the other party.
[Tx/Rx] auto call initiation has failed.
[Rx] image memory overflow at time of reception has occurred.
[Tx] The number you dial and connected number (CSI) does not match.
a memory communication reservation has been cancelled.
Tx/Rx Description
[Tx] at time of transmission, the procedural signal has been transmitted more than
specified.
[Tx/Rx] the modem speed does not match that of the other party.
[Tx] at time of transmission, fall-back cannot be used.
[Rx] at time of reception, EOL cannot be detected for 5 sec (15 sec if CBT).
[Tx] at time of transmission, RTN or PIN is received.
Countermeasure
- Check the connector of the shutter open sensor.
- Check the connector of the shutter clutch.
- Check the connector of the shutter motor.
- Replace the shutter open sensor.
- Replace the shutter clutch.
- Replace the shutter drive motor.
- Replace the finisher controller PCB.
- Check the connector of the shutter open sensor.
- Check the connector of the shutter clutch.
- Check the connector of the shutter motor.
- Replace the shutter open sensor.
- Replace the shutter clutch.
- Replace the shutter drive motor.
- Replace the finisher controller PCB.
T-13-9
T-13-10
0011-3633
0011-3635
0011-3636