Xerox WorkCentre 5735 System Administrator Manual page 350

From a desktop e-mail client, send a test e-mail to the new e-mail account created on the SMTP server
for the device. Log in to the mail server with the new account name and password to verify that the e-
mail was received at the server.
Note: A webmail application makes a convenient tool to use to log in to the mail server to check
for the receipt of e-mail.
Has the Internet Fax (e-mail) Been Received at the SMTP Server?
SMTP Items to Check
• Is the device's account name and password correct?
• Is the mail server down?
• Ask the SMTP administrator to confirm that no errors were encountered and check for 'bounce'
messages to the device's "Reply To" address.
• Check that the message size does not exceed the attachment or message size limit policy of your
SMTP server.
• Check that the mail server is configured to accept SMTP mail, as not all servers are configured to
accept SMTP e-mail. The device requires access to a mail server that is configured for SMTP.
• Check for restricted host addresses at the SMTP server. Verify that the device is not a restricted
host.
• Troubleshoot the network path to the SMTP server. It may be necessary to perform a network
trace analysis.
POP3 Errors
If you are experiencing problems with receiving Internet Fax messages at the device, verify the POP3
address details have been properly configured.
At the Device:
1. Touch the [Internet Fax] feature icon.
2. Enter the Internet Fax address of the device (the E-mail address configured within Internet
Services).
3. Touch the [Add] button, then touch [Close]. Place a document in the document handler and press
the green start button. The document should be received as an Internet Fax job. If it is not - check
the POP3 server address details to make sure they have been properly configured within Internet
Services.
Check the operation of the device's SMTP and POP 3 account, as follows:
1. On a network connected workstation, set up e-mail using the same SMTP and POP 3 server and
account (with passwords) as the device.
2. Send an e-mail to yourself.
3. If the e-mail arrives at your e-mail in box, you have proven that the device's account for both the
SMTP and POP3 server(s) is valid.
4. If there is still a problem, check for restricted host addresses at the SMTP server that could cause
mail to not be received from the device. Other possibilities are that an authentication server is
interfering with the device's log in to the mail server, or that the mail client on the device is not
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System Administrator Guide