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Appendix A—Service tips
Printhead diagnostics
If you get a printhead error, follow this diagnostic to find the specific failure.
1.
Verify that all the printhead cables are properly seated.
If the printhead cables are properly seated and the error remains, record the error code. Continue to the
next step.
2.
Determine how to setup the printhead diagnostic tool.
a.
If the printhead diagnostic tool is not configured as in the illustration below, reconfigure it to match.
b.
Select which pair of printheads to switch based on the error code.
If the printer displays the codes that indicate yellow or cyan, use the tool to switch the yellow and cyan
signals. If the error code indicates a magenta or black error, use the tool to switch the magenta and
black signals.
Y/M Video
Y/M Motor
Connect tool here for
yellow/cyan
C/K Motor
C/K Video
Connect tool here for
magenta/black
Appendix A—Service tips
5060-00x
A-1
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