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Tray x autocompensator fails to retract, stays in down position.
Step
Action and questions
1
Use care when removing a tray assembly when the
autocompensator is in its down position. Remove the
tray and manually reset the autocompensator to its
uppermost position by actuating the pick arm lift
bellcrank.
Does the autocompensator assembly stay in the up
position?
2
Carefully replace the tray and recheck to see if the
autocompensator operates correctly.
Does the autocompensator assembly operate
correctly?
3
Make sure the autocompensator pick arm lift bellcrank
is installed correctly.
Is the pick arm lift bellcrank installed correctly?
4
Check the following for loose, broken or missing parts:
• Boss on the side of the arm
• Bellcrank lift spring
• Tray interlock bellcrank
Are any of these parts loose, broken or missing?
The printer does not detect paper low in Tray x when adequate paper is installed in
the tray.
Step
Action and questions
1
Run tray x sensor test from the Diagnostics Menu.
Does the test pass for sensor L2?
2
Check the cable connection for the paper low/out
sensor to tray x system board.
Is the cable correctly installed?
3
Check the paper level sensing assembly for correct
installation. Check the following for damaged or broken
parts:
• Paper level sensing flag bellcrank.
• Paper level sensor is seated correctly.
• Paper level sensing flag.
• Paper level sensing flag spring.
Is the paper level sensing assembly installed correctly?
4
Is the paper level sensing assembly damaged or
broken?
Yes
No
Go to step 2
Go to step 3
Problem solved
Go to step 3
Go to step 4
Install the bellcrank
correctly
Repair or replace
Call your next level
as necessary
of support.
Yes
No
Go to step 3
Go to step 2
Go to step 3
Install the cable
correctly
Go to step 4
Install the paper
level sensing
assembly correctly
Replace the paper
level sensing
assembly
Diagnostic information
5060-00x
2-109
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