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5060-00x
250 Paper jam
Unable to clear the message—multipurpose feeder loaded.
Step
Action and questions
1
Make sure the media in the MPF meets specifications.
Does the media meet specifications?
2
Does the media feed correctly from tray 1?
3
Is the Paper Type setting correct for media in the MPF?
4
Check the media is loaded properly. The side restraint
should not be too tight. The leading edge of the media
should be sitting on the friction buckler.
Is the media correctly loaded?
5
Open the MPF to the horizontal position and check the
paper path for obstructions.
Is the paper path obstructed?
6
Raise the pick roll off the media and test the MPF.
Does the pick roll turn?
7
Open the lower jam access door, move the MPF
bracket assembly gear to the lowest position and test
the MPF.
Does the MPF bracket assembly rise and engage the
gear?
8
Does media jam on the friction buckler?
2-82
Service Manual
Yes
No
Go to step 2
Inform user that the
media in the MPF
does not meet
specifications.
Go to step 3
Go to
service check" on
page
Go to step 4
Correct the Paper
Type setting.
Go to step 5
Properly load the
media.
Clear the
Go to step 6
obstruction
Go to step 8
Go to step 7
Go to step 8
Replace the MPF
bracket assembly.
See
assembly" on
page
Replace the friction
Call your next level
buckler. See
of support.
"Friction buckler"
on page
4-31.
"Tray 1
2-149.
"MPF bracket
7-21.
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