Table of Contents
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5060-00x
Symptom
Print quality: toner on the back of the page
Print quality: toner smears or rubs off the page
Print quality: multiple horizontal lines
Fuser problem: fuser cold
Fuser problem: fuser running too hot
Fuser problem: excessive fuser drive motor assembly
noise
Close Door displays constantly, unable to clear the
message, POR incomplete
Symptom table—500-sheet drawer option
Symptom
Printer fails to recognize the option is installed
The tray x autocompensator fails to retract, stays in
down position
Paper Low message appears when adequate paper is
installed (tray x)
Paper Out message appears when adequate paper is
installed (tray x)
Tray x does not detect size media is installed
Paper Jam 24x displayed. Media fails to feed from the
500-sheet option tray
Symptom table—HCIT 2000-sheet option
Symptom
Printer fails to recognize the option is installed
HCIT does not function. There is no response. The
HCIT is inoperative.
HCIT does not recognize the correct paper size
Paper Jam 24x displayed. Media fails to feed from the
2000-sheet option.
2-4
Service Manual
Action
Go to
"Toner is on the back of the printed page"
on page
2-146.
Go to
"Toner smears or rubs off the page with no
error code displayed" on page
Go to
"Horizontal lines or streaks" on page
Go to
"Cold fuser service" on page
Go to
"Hot fuser service" on page
Go to
"Excessive fuser drive motor assembly
noise" on page
2-127.
Go to
"Close door/HVPS/printhead interlock
switch service check" on page
Action
Go to
"The base printer does not recognize that
tray x is installed." on page
Go to
"Tray x autocompensator fails to retract,
stays in down position." on page
Go to
"The printer does not detect paper low in
Tray x when adequate paper is installed in the
tray." on page
2-109.
Go to
"The printer does not detect paper out in
tray x when adequate paper is installed in the
tray." on page
2-110.
Go to
"Tray x does not detect size media is
installed" on page
2-111.
Go to
"500-sheet drawer option (242, 243, 244)" on
page
2-77.
Action
Go to
"Printer does not recognize that the HCIT
2000-sheet option is installed." on page
Go to
"HCIT inoperative" on page
Go to
"HCIT 2000-sheet Option does not recognize
the size paper selected." on page
Go to
"2000-Sheet high-capacity input tray (HCIT)
(243, 244)" on page
2-79.
2-145.
2-137.
2-127.
2-127.
2-118.
2-108.
2-109.
2-128.
2-130.
2-131.
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