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5060-00x
Output Expander option service check
Note: The majority of the mechanical components can be observed during operation by removing the covers.
The output expander functions without the covers installed. Make sure the option is correctly installed before
attempting to service the unit.
Step
Symptoms
1
The printer does not recognize one or more output
expander options as being installed.
2
202 Paper Jam Open Rear Door appears. A sheet of
paper is jammed prior to the pass thru sensor flag or a
sheet of paper feeds out to the standard bin even
though bin x is selected. Paper exits half way out of the
redrive.
3
Remove paper - Output Bin x is displayed, POST is
incomplete, unable to clear the message.
4
271 Paper Jam - Check Bin x appears, POST
incomplete.
5
271 Paper Jam - Check Bin x appears, POST
complete, first sheet of paper feeds into Output Bin x.
6
No indication that bin x is full OR no indication that bin
x is near full.
7
990 Service - bin x
2-134
Service Manual
Yes
No
Go to
"Printer
Go to step 2
does not
recognize that
one or more
output options as
being installed."
on page 2-135
Go to
"Output
Go to step 3
expander" on
page 2-75
Go to
"Remove
Go to step 4
paper - Output
Bin x displays,
POST is
incomplete,
unable to clear
the message." on
page 2-136
Go to
"271 Paper
Go to step 5
jam - Check Bin
1" on page 2-84
Go to
"Output
Go to step 6
Expander, POST
complete—First
sheet of paper
feeds into Output
Bin 1." on
page 2-84
Go to
"No
Go to step 7
indication that
Bin x is full or no
indication that
Bin x is near full."
on page 2-135
Go to
"990
Call your next level
Service error" on
support
page 2-101
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