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5060-00x
Vertical lines or streaks
Step
Action and questions
1
Are the vertical streaks visible outside the printed
image?
2
Are the vertical streaks in a single color?
3
Vertical streaks in a single color, which are visible
outside the printed, are most likely caused by a cleaner
problem in the print cartridge.
Are streaks magenta, cyan, or yellow
Light lines or streaks appear on the page
Single color streaks outside the printed page are most likely caused by a problem in the print cartridge. Replace
the print cartridge.
All the colors streaking at a different spot on each page is probably caused by a damaged ITU assembly.
Replace the ITU assembly. See
If only one color streaks in the printed area, go to step 1.
Step
Action and questions
1
Print cartridge check - Try a new print cartridge.
Does a new print cartridge fix the problem?
2
Printhead check -The printhead lens may be
contaminated by toner. Check for any signs of
contamination on the lens of the printhead.
Is the printhead contaminated?
White streak in color plane
A white streak appears in one particular color plane. This problem may be caused by a contaminated developer
roll in the print cartridge.
Step
Action and questions
1
Check to see which color is having the problem and go
to step 2.
2
If another cartridge is available, try a new cartridge for
the color having the problem.
Do you have another cartridge to try?
3
Does a new cartridge fix the problem?
2-138
Service Manual
"ITU assembly removal" on page
Yes
No
Go to step 2
Replace the
cartridge.
Go to step 3
Replace the ITU
assembly. See
"ITU assembly
removal" on
page
Replace the
Replace in order:
cartridge.
• Black print
cartridge
• ITU assembly.
See
assembly
removal" on
page
4-37.
Yes
No
Problem solved
Go to step 2
Go to Clear the
Call your next level
printhead lens with
support
a soft, lint-free
cloth.
Yes
No
Go to step 3
Go to step 4.
Problem solved
Go to step 5
4-37.
"ITU
4-37.
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