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HCIT 2000-sheet Option does not recognize the size paper selected.
Step
Action and questions
1
Make sure the media loaded in the tray meets
specifications.
Is the media loaded properly and meet specifications?
2
Check the paper tray guide for correct installation.
Is the paper tray guide installed correctly for the
selected paper size?
3
Check for correct installation of the paper size sensor
cable to the HCIT system board at CN7.
Is the cable installed correctly?
4
Check for a broken, loose, or missing paper size
sensor flag spring.
Is a sensor flag spring broken, loose, or missing?
5
Check the paper size sensor flag for sticking or broken
parts.
Is the paper size sensor flag sticking or broken?
6
Check continuity of the sensor cable.
Do you measure continuity?
Yes
No
Go to step 2
Load the media
properly or inform
the customer that
the media does not
meet specifications
Go to step 3
Reinstall the guide
if installed
incorrectly
Go to step 4
Install the cable
correctly.
Reconnect the
Go to step 5
spring if it is loose.
Replace the spring
if broken or
missing.
Replace the paper
Go to step 6
size flag
Replace the
Replace the sensor
sensor. If this does
cable
not fix the problem,
replace the HCIT
system board.
Diagnostic information
5060-00x
2-131
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