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Step
Action and questions
4
If another cartridge is not available, break the
corresponding tabs off the cartridge in question as well
as an adjacent color. The tabs are used to ensure that
the cartridge is installed in the correct color station.
Switch the two cartridges and print out a print sample
to see if the streak stays with the cartridge and not the
station.
Does the streak change when you switch cartridges?
5
Printhead check -The printhead lens may be
contaminated by toner. Check for any signs of
contamination on the lens of the printhead.
Is the printhead contaminated?
Blank page (no image)
•
If there is no image (blank page) and no error codes displayed, go to step 1.
•
If there is no image (blank page) but error codes are displayed, go to
page 2-17
and perform the necessary action.
Step
Action and questions
1
Second transfer roll—make sure the second transfer
roll is installed and correctly installed.
Is the second transfer roll correctly installed?
2
Second transfer roll release lever—make sure the
second transfer roll release lever is not stuck in the
down position. Check for broken or damaged parts.
Is the second transfer roll release lever operating
correctly?
3
Check continuity of the second transfer roll to the
transfer HVPS cable.
Is there continuity?
Yes
No
Replace the
Go to step 5
defective cartridge.
Go to
"Printhead
Call your next level
removal and
support
adjustment" on
page 4-50
"Sub error code table" on
Yes
No
If a second transfer
Go to step 2
roll is not installed,
install a new one.
Go to step 3
Repair as
necessary
Replace the
Replace the cable
transfer HVPS
board. See
"Transfer HVPS
board removal"
on page 4-80
Diagnostic information
5060-00x
2-139
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