What To Do For A Program Error; Examining The Messages; Obtaining Program Information; What To Do For The Program Error - Hitachi XP P9500 User Manual

What To Do for a Program Error

The following describes what to do to handle errors that occur in an HDLM
program.
on page 5-7
Figure 5-3 Troubleshooting Procedure When a Program Error Occurs
The following shows the procedure for handling a program error by using the
HDLM command (dlnkmgr).

Examining the Messages

Examine the messages that are output to the host event log. If an error
occurs in an HDLM program, a message other than KAPL08xxx is output to
the event log. Examine the content of the message. Messages with error level
E (Error) or higher require corrective action.

Obtaining Program Information

Obtain the information that you need to report to your HDLM vendor or
maintenance company.
Use the DLMgetras utility for collecting HDLM error information. For details on
the DLMgetras utility and the information it collects, see
Utility for Collecting HDLM Error Information on page
Some of the information collected by the DLMgetras utility might be cleared
when the host is restarted. Because of this, whenever an error occurs,
execute the DLMgetras utility as soon as possible.
When an error occurs in the HDLM GUI, take a screenshot at the time the
error occurred.

What To Do for the Program Error

Follow the recommended actions for messages in
Figure 5-3 Troubleshooting Procedure When a Program Error Occurs
shows the troubleshooting procedure.
Troubleshooting
Hitachi Dynamic Link Manager User Guide (for Windows(R))
The DLMgetras
7-2.
8 Messages on page 8-1.
5-7