11 Troubleshooting; Connecting The Hardware; Connecting To The Hp D2D From The Backup Application; Connecting To The Network - HP StorageWorks D2D100 - Backup System User Manual

11 Troubleshooting

Use the information in this chapter to troubleshoot problems. More detailed troubleshooting information
can be found at http://www.hp.com/support.
This chapter provides troubleshooting information on:
• "Connecting the
• "Connecting to the HP D2D from the backup
• "Connecting to the
• "Performance" on page 118
• "Web Management Interface errors and
• "Power On/Off
• "Cannot connect to Web Management
• "Cannot authenticate an iSCSI
• "If the HP D2D runs out of
• "HP D2D configuration
• "Upgrade licenses" on page 121
• "Replacement of

Connecting the hardware

Please see http://www.hp.com/go/connect
cards, cables and physical tape drives.

Connecting to the HP D2D from the backup application

Make sure you have the latest version or software patches for the backup application. Please see
http://www.hp.com/go/connect
Stop and restart the backup application services after the backup device has been discovered. If you still
cannot see the device, check Device Manager to make sure it is accessible from the host.
• Make sure that the iSCSI initiator is connected to the devices and log on to them, if they are not, see
"Targets tab" on page 54.
• If it is not accessible, rerun Discovery.

Connecting to the network

If you cannot see your device on the network, please check the following:
1. Regardless of the network configuration mode and interface type, please ensure that there is a
CAT-5E (or above) Ethernet cable connected to network port 1. This is the primary port for data
communications.
2.
Check that the LEDs are flashing on the LAN Port 1 connector and on the LAN Port 1 LED on the front
panel. (See also
• If no LEDs are flashing, you do not have a network connection - check your Ethernet cable or
consult your network administrator.
• If LEDs are flashing, check that you have the correct IP address for your HP D2D. Are you using
DHCP or Static IP addressing for your HP D2D? If you are unsure of your settings, please use
hardware" on page 117
network" on page 117
warnings" on page 118
problems" on page 119
Interface" on page 120
session" on page 120
space" on page 120
problems" on page 121
hardware" on page 121
or
or http://www.hp.com/go/ebs
"Front panel LEDs" on page 63).
application" on page 117
http://www.hp.com/go/ebs
for supported applications.
D2D Backup SystemHP D2D4004 and HP D2D4009
for supported network
117