Aastra 9143i Series Administrator's Manual page 21

Chapter 9
Troubleshooting
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About this chapter ...........................................................................................................9-1
Troubleshooting ..............................................................................................................9-3
Log Settings .............................................................................................................9-3
Module/Debug Level Settings ..................................................................................9-4
Support Information ..................................................................................................9-7
WatchDog Task Feature .........................................................................................9-12
Error Messages Display .........................................................................................9-15
Troubleshooting Solutions ............................................................................................9-19
Description .............................................................................................................9-19
Why does my phone display "Application missing"? ..............................................9-19
Why does my phone display the "No Service" message? ......................................9-20
Why does my phone display "Bad Encrypted Config"? ..........................................9-20
Why is my phone not receiving the TFTP IP address from the DHCP Server? .....9-21
How do I restart the IP phone? ..............................................................................9-22
How do I set the IP phone to factory default? ........................................................9-23
How do I erase the phone's local configuration? ...................................................9-24
How to reset a user's password? ...........................................................................9-25
How do I lock and unlock the phone? ....................................................................9-27
Appendix A
Configuration Parameters
About this appendix ....................................................................................................... A-1
Setting Parameters in Configuration Files ..................................................................... A-6
Operational, Basic, and Advanced Parameters ............................................................. A-7
Simplified IP Phone UI Options Menu ..................................................................... A-7
Network Settings ..................................................................................................... A-8
DHCP Option Settings .......................................................................................... A-13
Password Settings ................................................................................................ A-15
Emergency Dial Plan Settings ............................................................................... A-16
Aastra Web UI Settings ......................................................................................... A-17
Configuration Server Settings ............................................................................... A-18
Network Address Translation (NAT) Settings ........................................................ A-29
Rport Setting ......................................................................................................... A-31
Local SIP UDP/TCP Port Setting .......................................................................... A-32
41-001160-03, Rev 00, Release 2.4
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