Page 1 9143i IP Phone 9143i IP Phone User Guide Release 2.5 41-001179-11 Rev 00...
Page 2 Aastra Telecom will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aastra Telecom will not be liable for technical or editorial errors or omissions contained within this documentation.
Page 3: Software License Agreement
Software License Agreement Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of this agreement.
Page 5: Table Of Contents
Key Panel ...8 Methods for Customizing Your Phone ...11 Phone Options via the IP Phone UI ...11 Phone Options via the Aastra Web UI ...14 Phone Status ...18 Phone Status via IP Phone UI ...18 Finding Your Phone’s IP Address ...19 Phone Status via the Aastra Web UI ...19...
Page 6: Table Of Contents
Line Keys and Programmable Keys ...47 Multiple Line and Call Appearance Keys ...47 Programmable Keys ...48 Line Key ...50 Creating a Speeddial Key ...51 Editing Speeddial Keys ...57 Do Not Disturb (DND) Key ...60 Busy Lamp Field (BLF) Key ...61 BLF List Key ...62 Flash Key ...64 Automatic Call Distribution (ACD) Key (for Sylantro Servers) ...65...
Page 7 Receiving Calls ...102 Answering an Incoming Call ...102 Sending an Incoming Call to Voicemail ...102 Handling Calls ...103 Placing a Call on Hold ...103 Transferring Calls ...105 Conferencing Calls ...106 Ending Calls ...111 Managing Calls ...112 Directory List ...112 Callers List ...122 Account Configuration (DND and Call Forwarding) ...128 Missed Calls Indicator ...148 Voicemail ...149...
Page 8 Available Features Enabled by Administrators ...178 Outgoing Intercom Calls ...178 Missed Call Summary Subscription ...178 Customizable Callers List Key ...179 Autodial (Hotline and Warmline) ...179 Centralized Conferencing ...180 Answer and Ignore Keys for XML Applications ...180 Playing a WAV File On Your Phone ...181 Using the Keypad During Active XML Applications ...181 Key Redirection ...182 XML Applications and Off-Hook Interaction ...183...
Page 9: About This Guide
About This Guide This guide explains how to use your new 9143i phone. Not all features listed are available by default. Contact your System Administrator to find out which features and services are available on your system. Your System Administrator also has the ability to customize some features on this phone.
Page 10: Introduction
Introduction This 9143i IP telephone has all the features of a regular business phone, allowing you to make and receive calls, transfer, conference and more. The 9143i IP telephone provides communications over an IP Network using the SIP IP telephony protocol.
Page 11: Installation And Setup
Telecom. Contact your Administrator for more information. Installation and Setup If your System Administrator has not already setup your 9143i phone, please refer to the Aastra 9143i Installation Guide for basic installation and physical setup of the 9143i. For more advanced administration and configuration information, System Administrators should refer to the Aastra SIP IP Phone Administrator Guide.
Page 12: Getting Started
Getting Started The 9143i must be set up and configured prior to its first use. This section describes phone behavior and start up screens you may see when the phone is first plugged in, or when it is restarted. Plugging in and Starting the Phone The 9143i automatically begins the start up sequence as soon as it is connected.
Page 13: Idle Screens
You can use the left and right arrow keys to scroll through the idle screens for all three line appearances. The 9143i allows for scrolling up to 3 lines. This screen is shown whenever your phone is not in use.
Page 14: Incomplete Configuration
Contact your System Administrator for assistance. s shown after the message to indicate you John Burns CFWD All Jun 8 2:55pm Network Connected Model 9143i IP Phone User Guide...
Page 15: No Service
If changes have been made to your phone settings, you may need to restart your phone. For more information on restarting your phone, see “Restarting Your Phone” page For more information about connecting your phone, refer to the Aastra 9143i Installation Guide. Check with your System Administrator for assistance. Model 9143i IP Phone User Guide...
Page 16: Ip Phone Keys And Key Descriptions
The following sections describe the various 9143i phone key functions, and how they help you make and manage your calls and caller information. Key Panel The following table identifies the keys on the key panel of your 9143i IP phone that you can use for handling calls. Keys...
Page 17 Pressing the Redial key twice simultaneously redials the last dialed number. Line/Call Appearance key - Connects you to a line or call. The Aastra 9143i IP Phone supports up to 3 line keys.
Page 18 7 keys with a specific function. For available features you can configure for each key, see “Programmable Keys” page 48. Mute key - Mutes the microphone so that your caller cannot hear you (the light indicator flashes when the microphone is on mute). Mute Model 9143i IP Phone User Guide...
Page 19: Methods For Customizing Your Phone
• Using the Options • Using the Aastra Web UI in an Internet browser window from your PC. Phone Options via the IP Phone UI You can customize your phone by pressing the Options These options allow you to customize the following phone settings.
Page 20 1. IP&MAC Addresses 2. LAN Port 3. PC Port 4. Firmware Info 5. Error Messages Phone Lock *The "Administrator Menu" options are Administrator level functions Ring Tone Tone Set Audio Mode Headset Mic Vol Model 9143i IP Phone User Guide...
Page 21 For more information about customizing your phone using the available options from the IP Phone UI, see the section For more information about administrator options, contact your System Administrator. Model 9143i IP Phone User Guide on the phone to enter the Options List. Options...
Page 22: Phone Options Via The Aastra Web Ui
In addition to the IP Phone UI options, you can customize additional options on the IP Phone using the Aastra Web UI. In order to access your phone using the Aastra Web UI, you need to know your phone’s IP address. To find your phone’s IP address, see Address”...
Page 23 The Network Status window displays for the IP phone you are accessing.. 3. You can logout of the Aastra Web UI at any time by clicking Log Off. Model 9143i IP Phone User Guide...
Page 24 The following categories display in the side menu of the Aastra Web UI: Status, Operation, Basic Settings. Headings Descriptions Status The Status section displays the network status and the MAC address of the IP phone. It also displays hardware and firmware information about the IP phone, and information about the SIP account(s) currently configured on the phone.
Page 25 • Webpage language and input language Account Configuration - Allows you to configure “do not disturb” (DND) and “call forwarding” (CFWD) by account. You can have multiple accounts on the 9143i. Model 9143i IP Phone User Guide...
Page 26: Phone Status
Phone Status You can view the status of your phone using the IP Phone UI or the Aastra Web UI. Phone Status via IP Phone UI The "Phone Status" option on the IP phone displays the status of your phone to the LCD display.
Page 27: Finding Your Phone's Ip Address
If you want to access your phone’s options using an Internet browser, you need to enter the IP address of the phone in the browser to open the Aastra Web UI. Use the following procedure to find your phone’s IP address.
Page 28 This Network Status window is view only. It displays the Network Status of your phone which includes the following: • Link State, Negotiation, Speed, and Duplex setting for the LAN and PC ports • MAC Address • Hardware Information • Firmware Information • SIP Account status Model 9143i IP Phone User Guide...
Page 29 The IP Phones show the SIP registration status on the IP Phone’s Network Status screen in the Aastra Web UI. The 51i displays only one status line. The following is an illustration of the Network Status screen in the Aastra Web UI with SIP status displayed.
Page 30 Backup Registrar Line SIP Account 9057604603@anasipproxy.aastra.com:5060 where Account Number is “1” SIP Account is “9057604603@anasipproxy.aastra.com” on port “5060” Status is “Registered” Backup registrar is used (“Yes”) Displays on accounts when registration fails with the SIP proxy server. Example: Backup Registrar...
Page 31: Customizing Your Phone
Customizing Your Phone The following paragraphs describe the options available from either the IP Phone UI, the Aastra Web UI, or both, and provide procedures applicable to the option. Ring Tones and Tone Sets You can configure ring tones and ring tone sets on the IP phone.
Page 32 • ring cadence pattern You configure global ring tones and tone sets using the Aastra Web UI and the IP Phone UI. Configuring Ring Tones and Tone Sets IP Phone UI Use the following procedures to configure ring tones and tone sets on the IP phone.
Page 33 4. In the "Ring Tone" section, select a line for which you want to set ring tone. 5. Select a value from the "LineN" field Note: 6. Click Model 9143i IP Phone User Guide *See the Ring Tones Table page 23...
Page 34: Contrast Level
The "Live Dialpad" option on the IP phone turns the Live Dial Pad mode ON or OFF. With live dial pad ON, the 9143i IP phone automatically dials out and turns ON Handsfree mode as soon as a dial pad key or programmable key is pressed. With live dial pad OFF, if you dial a number while the phone is on-hook, lifting the receiver or pressing the number.
Page 35: Set Audio
You can set Audio on your IP phone using the IP Phone UI only. Audio Mode The 9143i allows you to use a handset, a headset, or handsfree mode to handle incoming and outgoing calls. The audio mode option provides different combinations of these three methods to provide maximum flexibility in handling calls.
Page 36: Time And Date
3 and 4 navigation keys to move backward or forward when entering the time. Use the "*" key to set either AM or PM. 6. Press Set to save the time setting. 7. Select Time Format. on the phone to enter the Options List. Model 9143i IP Phone User Guide...
Page 37 The default Time Zone is US-Eastern. Note: For a list of the Time Zones values available on the IP Phone, see A - Time Zone Codes.” 6. Press Set to save the Time Zone setting. Model 9143i IP Phone User Guide ‘Appendix...
Page 38 5. Enter an IP address or domain name for the time server. Note: Enabled or Diabled only from the Aastra Web UI. 6. Press Set to save the time server setting. The default for Time Servers is Enabled. The Time Servers can be...
Page 39 4. In the “NTP Time Servers” field, enable by checking the checkbox or disable by unchecking the box (default is enabled). Model 9143i IP Phone User Guide The time and time format you configure display on the phone’s idle The date and date format you configure display on the phone’s idle screen.
Page 40: Language
Italian • Portuguese You can also configure the language to use when inputing values in the Aastra Web UI and the IP Phone UI. Specifying the Language to Use Once the language pack(s) are available on your phone from your System Administrator, you can specify which language to use on the phone and/or the Aastra Web UI.
Page 41 Note: to use them. For more information about loading language packs, see your System Administrator. 1. Click on Basic Settings->Preferences->Language Settings. Model 9143i IP Phone User Guide You must have the language pack(s) already loaded to your phone in order...
Page 42 2. In the “Webpage Language” field, select a language to apply to the Aastra Web UI. The IP phone supports the following languages: • English (default) • Français (French) • Español (Spanish) • Deutsch (German) • Italiano (Italian) • Português (Portguese)
Page 43 Spanish, and Italian). Inputting textual or character information into the IP Phone UI can be done using the keypad on the phone. You enable the Language Input feature using the Aastra Web UI or the IP Phone UI. You can then use text and characters in a specific language when performing inputs on the phone.
Page 44 PQRS7 TUV8ÚÜ WXYZ9 * <SPACE> #/\@ Lowercase Characters 1.:;=_,-'&() abc2àâçáåæ def3éèêë ghi4îï jkl5 mno6ñóòôö pqrs7 tuv8úùûü wxyz9 * <SPACE> #/\@ Lowercase Characters 1.:;=_,-'&() abc2áàç def3éè ghi4ïí jkl5 mno6ñóò pqrs7 tuv8úü wxyz9 * <SPACE> #/\@ Model 9143i IP Phone User Guide...
Page 45 * <SPACE> #/\@ Italian Uppercase Characters 1.:;=_,-'&() ABC2ÀCÇ DEF3ÉÈË GHI4 JKL5 MNO6ÓÒ PQRS7 TUV8Ù WXYZ9 * <SPACE> #/\@ Model 9143i IP Phone User Guide Lowercase Characters 1.:;=_,-'&() abc2äà def3é ghi4 jkl5 mno6ö pqrs7ß tuv8ü wxyz9 * <SPACE> #/\@ Lowercase Characters 1.:;=_,-'&() abc2àcç...
Page 46 You can configure the language you use for inputting on the phone by setting the Input Language option. The default input language setting is English. You can change this setting using the IP Phone UI or the Aastra Web UI. Example 7.
Page 47 1. Click on Basic Settings-> Preferences->Language Settings. 2. Select a language from the "Input Language" field. Setting this field allows you to specify the language to use when entering text and characters in the Aastra Web UI and IP Phone UI. Valid values are: •...
Page 48 IP Phone UI and the Aastra Web UI. UTF-8 is also compatible with XML encoding on the IP Phones. The following table illustrates the Latin 2 character set used on the 9143i IP Phone. All languages may not be available for selection. The available input to save your settings.
Page 49: User Password
This category allows you to change the user password for your phone. Changing your password ensures that only you can alter your phone settings, and helps keep your system secure. You can change your user password using the IP Phone UI or the Aastra Web UI. If you change the password...
Page 50: Resetting A User Password
If you forget your password, you can reset it and enter a new password. The reset user password feature resets the password to the factory default which is blank (no password). You can reset a user password using the Aastra Web UI only. Note: (integers only;...
Page 51: Restarting Your Phone
Your phone is out of service temporarily during the restart and downloading process. Aastra Web UI 1. Click on Operation->Reset. 2. Click 3. Click OK at the confirmation prompt. Model 9143i IP Phone User Guide button on the phone to enter the Options List. Options...
Page 52: Phone Lock
• At a configured key on the phone. For more information about configuring a Lock/Unlock key on your phone, see In the Aastra Web UI, the Operation->Phone Lock path also allows you to perform the following: • Reset a user password. Clicking on the “Reset” button in the “Reset User Password” field displays a screen that allows you to enter and save a new user password.
Page 53: Defining An Emergency Dial Plan
Note: Contact your local phone service provider for available emergency numbers in your area. Model 9143i IP Phone User Guide...
Page 54 The following table describes the default emergency numbers on the IP phones. Emergency Number You can set the emergency dial plan using the Aastra Web UI. Define an Emergency Dial Plan Use the following procedure to specify the numbers to use on your phone for dialing emergency services in your area.
Page 55: Line Keys And Programmable Keys
Multiple Line and Call Appearance Keys The 9143i has 3 hard line/call appearance keys each with a corresponding status light. These line/call appearance buttons and lights can represent physical lines, calls for your extension or calls from a group that your extension is part of.
Page 56: Programmable Keys
Programmable Keys There are seven function keys on the 9143i phone, all 7 of which are programmable, located to the left of the paper label. You can use the Aastra Web UI only, to configure key functions. The following table lists the functions you can set on the programmable keys and provides a description for each function.
Page 57 (can specify up to 5 addresses) using the "Paging Listen Addresses" at the path, Basic Settings->Preferences->Group Paging RTP Settings in the Aastra Web UI. For more information about setting this parameter, see (receives RTP streams)”...
Page 58: Line Key
Line Key You can set a programmable key to act as a line/call appearance key on the 9143i. The programmable key acts as a line that behaves the same as a hard line key (L1, L2, and L3) . For more information about the behavior of line keys, see “Multiple Line and Call Appearance...
Page 59: Creating A Speeddial Key
The normal function of the speeddial option allows you to dial a number quickly by pressing a key configured for speeddialing. You can program the keys on the 9143i to speeddial outside numbers, dial directly to another person’s line or extension, or set up to quickly access features such as Caller ID (*69), Voicemail.
Page 60 “Empty” or “None”, the phone proceeds to enter the “Add a Speeddial Key” process. For more information about editing a speeddial key, see “On the 9143i, you can edit a speeddial key using any of the following methods:” page...
Page 61 (1-9), or use the 2 and 5 to make your selection. 7. Press Save to save the speeddial key to the line specified. Model 9143i IP Phone User Guide on the phone to enter the Options List.
Page 62 Delete key. You can save up to 16 letters and numbers on each programmable key entry. Options Directory Save Key Save Delete Conf Xfer Programmable Keys PQRS WXYZ Mute Save to? > Enter Number 5553491234 > Enter Name John Smith Model 9143i IP Phone User Guide...
Page 63 (for example, "123456+"). 5. In the "Line" field, select a line for which to apply the speeddial to. Valid values are 1 through 6. Click Model 9143i IP Phone User Guide Saved Memory key 5553491234 to save your changes.
Page 64 Creating Speeddial Key Using “Keypad Speeddial” in the Aastra Web UI Aastra Web UI 1. Click on Operation->Keypad Speeddial.. 2. Select from "Digit 1" through "Digit 9". 3. In the input box, enter the phone number, extension, or speeddial prefix to apply to this Digit key.
Page 65: Editing Speeddial Keys
— Operation->Keypad Speed Dial • Using the IP Phone UI at the path: — Options->Preferences->Speed Dial Edit. The following illustration shows the path in the 9143i IP Phone UI for editing a speeddial key. Preferences 1. Tones 2. Contrast Level 3.
Page 66 3 (left arrow) key to cancel if in Line editing. Pressing either of these keys displays the idle screen. On the 9143i, you can remove the Speeddial Key by erasing the speeddial number digits (leaving the speeddial value blank) and then press SAVE or the (right arrow) key.
Page 67 1 through 9. 5. Click Note: "Value" field. Editing a Speeddial Using “Keypad Speeddial” in the Aastra Web UI Aastra Web UI 1. Click on Operation->Keypad Speeddial.. 2. Select from "Digit 1" through "Digit 9". 3. In the input box, edit the phone number, extension, or speeddial prefix for this Digit key. If you enter a speeddial prefix, you must enter the "+"...
Page 68: Do Not Disturb (Dnd) Key
If the phone shares a line with other phones, only the phone that has DND configured is affected. You can set DND on the programmable keys using the Aastra Web UI only. DND is not configurable from the IP phone UI.
Page 69: Busy Lamp Field (Blf) Key
Supervisor’s phone shows that the worker’s phone is in use and busy. On the 9143i, the busy and idle indicators are the LEDs next to each BLF key. The LED illuminates steady to indicate the monitored line is off-hook or unregistered. The LED goes off when the line is idle.
Page 70: Blf List Key
In addition to monitoring the idle and busy state, the BLF\List feature also supports the ringing state. On the 9143i phone, the LED lights next to each BLF key illuminate steady to indicate the monitored line is off-hook or unregistered. The LED goes off when the is idle. When the monitored extension is ringing, the LED flashes.
Page 71 BroadSoft BroadWorks Busy Lamp field page for your particular user. For example, my480i-blf-list@as.broadworks.com. The value of the BLF\List URI parameter must match the list name configured. Otherwise, no values display on the 9143i screen and the feature is disabled.
Page 72: Flash Key
Flash Key You can set a programmable key to generate a flash event when it is pressed on the 9143i. You do this by setting the programmable key to "flash". The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold).
Page 73: Automatic Call Distribution (Acd) Key (For Sylantro Servers)
Automatic Call Distribution (ACD) Key (for Sylantro Servers) The 9143i support Automatic Call Distribution (ACD) for Sylantro servers. The ACD feature allows the Sylantro server to distribute calls from a queue to registered IP phone users (agents). To use the ACD feature on an IP phone, you must first configure an ACD key. When you want to...
Page 74 Configuring an Automatic Call Distribution (ACD) Key Use the following procedure to configure ACD on the 9143i IP Phone. Aastra Web UI 1. Click on Operation->Programmable Keys. Programmable Keys 2. Select a "Key 1" through "Key 7". 3. In the "Type" field, select Automatic call distribution.
Page 75 2. Press the ACD Key on your IP phone. The LCD displays the label of the ACD queue you are accessing. The "User ID" prompt displays. Model 9143i IP Phone User Guide Status: Unavailable Logged Out Blinking red LED No LED ACD: <Queue Label>...
Page 76 8. To logout of the queue, press 4 (Logout). The server no longer distributes phone calls to your IP phone. ACD: <Queue Label> Password: = Login = Next ACD: <Queue Label> = Logout = Avail ACD: <Queue Label> = Unavail = Logout Model 9143i IP Phone User Guide...
Page 77: Directed Call Pickup/Group Call Pickup Keys (For Sylantro Servers)
The DCP/GCP feature allows you to intercept - or pickup - a call on a monitored extension. You can configure this feature using the Aastra Web UI to create a DCP or GCP key on the IP phone. When you configure a DCP key, you specify the extension that you want to monitor. Then, when the monitored extension receives a call, you press the DCP key to pick up the call.
Page 78 4. In the “Value” field, enter groupcallpickup. 5. In the "Line" field, select the line for which to apply the Group Call Pickup configuration. Valid value are 1 through 9. 6. Click to save your changes. to save your changes. Model 9143i IP Phone User Guide...
Page 79 2. Use the 2 and 5keys to scroll through the list to select an extension. 3. Press 2 (Pickup) Key for the extension you select. The call is answered. Model 9143i IP Phone User Guide DCP on line: Select an extension 1.
Page 80: Xml Key
XML Key The 9143i IP phone has a feature you can enable called "XML" (Extensible Markup Language). XML is a markup language much like HTML. Your System Administrator can create customized XML menu services and load them to your IP phone. These services include things like weather and traffic reports, contact information, company info, stock quotes, or custom call scripts.
Page 81 System Administrator. 6. In the "XML Application Title" field, enter the XML application title that you want to display as the title for the key on your phone. 7. Click Model 9143i IP Phone User Guide to save your changes.
Page 82 XML application(s), the customized service is ready for you to use. IP Phone UI 1. Press the programmable key configured for XML on the 9143i phone. A "Custom Features" screen displays or the title you specified. 2. Use the 2 and 5 to scroll through the customized features.
Page 83: Sprecode Key
System Administrator for information about available services. Aastra Web UI Configuring a Sprecode Key Use the following procedure to configure a sprecode programmable key on the 9143i phone. 1. Click on Operation->Programmable Keys. Programmable Keys 2. Select a "Key 1" through "Key 7".
Page 84: Park/Pickup Keys
Park/Pickup Keys The 9143i phone has a park and pickup call feature that allows you to park a call and pickup a call when required. The IP phones support the Park/Pickup feature on the Asterisk, BroadWorks, Sylantro, and ININ PBX servers.
Page 85 Configuring Park/Pickup Keys Aastra Web UI Use the following procedure to configure park/pickup on the 9143i phone. 1. Click on Operation->Programmable Keys. Programmable Keys 2. Select two keys from "Key 1" through "Key 7". 3. In the "Type" field, select Park for the first key. For the second key, select Pickup.
Page 86 2. Enter the extension number where the call was parked. 3. Press the "Pickup" programmable key. If the call pick up is successful, you are connected with the parked call. key to complete parking. Model 9143i IP Phone User Guide...
Page 87: Last Call Return (Lcr) Key (For Sylantro Servers)
Last Call Return (lcr) Key (for Sylantro Servers) Using the Aastra Web UI, you can configure the "Last call return" (lcr) function on a key. This feature is for Sylantro servers only. How it works If you configure "lcr" on a key, and a call comes into your phone, after you are finished with the call and hang up, you can press the key configured for “lcr”...
Page 88: Call Forward Key
Call Forward Key Using the Aastra Web UI, you can configure the "Call Forward" function on a key. Use call forwarding when you want a specific account on your phone to be forwarded to another number when your phone is in the busy state or the no answer state, or both. Pressing the Call Forward key on the phone accesses the Call Forward Menus.
Page 89: Blf/Xfer
When the focused line and the monitored extension are idle, pressing the BLF/Xfer key causes the phone to go offhook and dial the number of the extension. Model 9143i IP Phone User Guide “Switch UI Focus to Ringing Line” page...
Page 90 4. In the “Value” field, enter the monitored extension or the extension to transfer calls to (for example, “35”). 5. In the “Line” field, select the line for which you want to use the key functionality. 6. Click to save your changes. Model 9143i IP Phone User Guide...
Page 91: Speeddial/Xfer
When the phone is in the “Ringing” state, pressing the Speeddial/Xfer key forwards the call to the predefined extension.. Configuring a Speeddial/Xfer Key Aastra Web UI 1. Click on Operation->Programmable Keys.. Model 9143i IP Phone User Guide “Switch UI Focus to Ringing Line” page 162.
Page 92 4. In the “Value” field, enter the speeddial extension or the extension to transfer calls to (for example, “5551212”). 5. In the “Line” field, select the line for which you want to use the key functionality. 6. Click to save your changes. Model 9143i IP Phone User Guide...
Page 93: Speeddial/Conf
The active call is not put on hold when the speeddial number is dialed. Note: This feature is not compatible with centralized conferencing. Configuring a Speeddial/Conf Key Aastra Web UI 1. Click on Operation->Programmable Keys. Model 9143i IP Phone User Guide...
Page 94 4. In the “Value” field, enter the speeddial extension or the extension to add to the conference (for example, “5551212”). 5. In the “Line” field, select the line for which you want to use the key functionality. 6. Click to save your changes. Model 9143i IP Phone User Guide...
Page 95: Intercom Key
Icom key on your phone to use for outgoing intercom calls.You must configure a programmable key with the function, “Intercom”. Use the following procedure to configure a programmable key as an Icom key using the Aastra Web UI.
Page 96 169. For more information about outgoing intercom calls, see by Administrators” or hang up the handset. or the line/call appearance button for the active call. When you hang up, the page 178. “Incoming Intercom Call Features” “Available Features Enabled Model 9143i IP Phone User Guide...
Page 97: Services Key
Services Key The 9143i allows you to configure a Services key that, when pressed on the phone, displays the Services menu which includes the following options: • Directory (See • Callers List (See • Voicemail (See The Services Menu can also be accessed via the IP Phone UI at the location, Options->Services.
Page 98 3. To cancel a Service, press “Directory List” page 112 “Callers List” page 122 “Voicemail” page 149 for more information.) Addtional options may display in the Services Menu if setup by your for more information.) for more information.) Model 9143i IP Phone User Guide...
Page 99: Phone Lock Key
You can configure a programmable key on the phone to use as a lock/unlock key. You assign the function of the key as “Phone Lock”. Use the following procedure to configure a programmable key as a lock/unlock key in the Aastra Web UI.
Page 100 2. Enter your user password and press ENTER. The phone unlocks. The LED for the programmable key AND the Message Waiting Lamp go OFF. The “Lock” label appears next to the programmable key you just pressed. Model 9143i IP Phone User Guide...
Page 101: Paging Key (Sends The Rtp Stream)
RTP session to the specified address using the specified port. (For example, 239.0.1.15:10000). Note: Model 9143i IP Phone User Guide The “Value” field allows for one multicast address entry only. page...
Page 102 6. Click Using the Paging Key The following procedure describes the use of the Paging key on the IP Phone. The procedure assumes you have already configured the Paging key using the Aastra Web UI. IP Phone UI Notes: 1. Recipient of a Paging call can set a global “Do Not Disturb” (DND) to ignore any incoming pages.
Page 103: None Key
"none". If a particular key is not defined, it is ignored. Setting a None Key Aastra Web UI Use the following procedure to configure a None key on the 9143i IP Phone. 1. Click on Operation->Programmable Keys.. Programmable Keys 2.
Page 104: Deleting A Key
Deleting a Key Aastra Web UI Use the following procedure to delete a programmable key function using the Aastra Web UI. 1. Click on Operation->Programmable Keys.. Programmable Keys 2. Select a "Key 1" through "Key 7". 3. In the "Type" field, select none from the list of options.
Page 105: Making Calls
Making Calls This section describes ways to make calls on your 9143i phone, using your handset, speakerphone or headset. Dialing a Number First, take the phone off-hook by: • lifting the handset • pressing • pressing a line/call appearance button.
Page 106: Using Handsfree Speakerphone
When handsfree is on, the speaker light turns on. Using a Headset The 9143i accepts headsets through the modular RJ9 jack on the back of the phone. Contact your telephone equipment retailer or distributor to purchase a compatible headset. Note: Customers should read and observe all safety recommendations contained in headset operating guides when using any headset.
Page 107: Redial
3. Press to see the second most recently dialed number, or Model 9143i IP Phone User Guide key to obtain a dial tone or to answer an incoming call. Depending on the key to end the call.
Page 108 2. Press the Delete Key, then press the Delete Key again at the prompt to erase all items. , or lift the Handset or press any line keys. key to cancel. DELETE again to erase all items Redial List is empty Model 9143i IP Phone User Guide...
Page 109: Mute
If you place a muted call on hold, the phone automatically takes the call off mute when you reconnect to the call. Model 9143i IP Phone User Guide key to mute the handset, headset, or speakerphone. When you use the...
Page 110: Receiving Calls
For “Set Audio” page button can be used to cancel the call pickup procedure. ) along with the Model 9143i IP Phone User Guide...
Page 111: Handling Calls
Note: If you are connected to another call, the phone does not beep to remind you that you still have a call on hold. Model 9143i IP Phone User Guide Call held 03:05 key.
Page 112 3 and 4 navigation keys. To reconnect to a call press the line/call appearance button where that call is being held. If you press the call/line appearance button again, you disconnect from the call. Model 9143i IP Phone User Guide...
Page 113: Transferring Calls
To complete a consultive transfer, remain on the line to speak with the Party 2, before pressing the Transfer Key again to transfer Party 1 to Party 2. To cancel the transfer, select Cancel on the display screen. Model 9143i IP Phone User Guide Options Directory...
Page 114: Conferencing Calls
Transferring Two Existing Calls The 9143i allows you to perform a transfer of a call when there are currently two active calls on the phone. For example, on your phone, there are two active calls - Call A and Call B. Call B is on hold.
Page 115 Local Conferencing The 9143i phone supports up to 3 parties (including yourself) in a conference call. This is called Local Conferencing and is the default method of conferencing on the 9143i. Note: Your System Administrator can set your Conference key to speeddial a specific number.
Page 116 4 drops the displayed party from the call. Centralized Conferencing (for Sylantro and Broadsoft Servers) The 9143i allows you to create multiple conferences with unlimited participants (depending on your server limitations) when your Administrator enables Centralized Conferencing. If your Administrator does not enable Centralized Conferencing, then the 9143i uses Loca Conferencing by default.
Page 117 4. Press the Conf Key. A new line opens. 5. Enter the phone number of Party 3. Model 9143i IP Phone User Guide Joining two active calls in a conference also works as “Joining Two Active Calls in a Single...
Page 118 Setting Up Multiple Conferences (for Sylantro Server only) Note: The 9143i is limited to 9 conferences (a single conference each on lines 1 through 9). 1. Start Conference 1 using the procedures in the previous section, and Adding Multiple Parties (for Sylantro and Broadsoft 2.
Page 119: Ending Calls
6. Press the Conf Key again to join the Parties to the active conference. Ending a Conference and Transferring Remaining Parties The 9143i allows a Host to drop from a 3-way conference and let the other two parties remain connected by pressing a Transfer key.
Page 120: Managing Calls
Managing Calls The 9143i has several features that make it easier to manage calls, and to keep track of your caller history, as well as your business and personal contacts. These features include: • Directory List • Callers List •...
Page 121 • “Deleting an Entry from the Directory List” (page • “Saving an Entry to the Directory List” (page Model 9143i IP Phone User Guide Directory empty Use Save to add to scroll through the list. or just lift the handset or press any Line Key.
Page 122 4. To backspace and erase a mistake, press 3 or press the Delete Key. The "Line" prompt displays. The default is Line 1. Options Directory Directory Save Save Key Delete Delete Key Conf Xfer PQRS WXYZ Mute Model 9143i IP Phone User Guide Key.
Page 123 If you want the new entry to use a different line, use the press Save. The new entry you added is saved to the Directory List. Model 9143i IP Phone User Guide key to select a different Line and Saved: Directory...
Page 124 If you don't want to change the number or name just press the Directory Key or the at any time to exit. 4. Press the Save Key to finish. Options Directory Directory Save Save Key Delete Conf Xfer PQRS WXYZ Mute Model 9143i IP Phone User Guide...
Page 125 4. Press the Delete Key again at the prompt to erase the entry. Delete All Entries 1. Press the Directory Key. 2. Press the Delete Key. The "DELETE again to erase all items" prompt displays. Model 9143i IP Phone User Guide Conf Xfer PQRS WXYZ to find the entry you want to delete.
Page 126 "Unknown Name" displays, you can enter the name using the dial pad. 3. Press the Save Key to finish. Directory empty Use Save to add Options Directory Directory Save Save Key Delete Conf Xfer PQRS WXYZ Mute Save to? John Burns 9054550055 Model 9143i IP Phone User Guide...
Page 127 4. Press the Directory Key to save the number you selected to the Directory List. If the name is displayed with the number, both are saved to the Directory. If no name is displayed, you can enter the name using the dial pad. Model 9143i IP Phone User Guide Options Directory...
Page 128 Directory. If no name is displayed, you can enter the name using the dial pad. Options Directory Directory Save Save Key Delete Conf Xfer Redial Key PQRS WXYZ Mute Model 9143i IP Phone User Guide...
Page 129 Downloading the Directory List to Your PC You can download the Directory List to your PC via the Aastra Web UI. The phone stores the directorylist.csv file to your PC in comma-separated value (CSV) format. You can use any spreadsheet application to open the file for viewing. The following is an example of a Directory List in a spreadsheet application.
Page 130: Callers List
Callers List The Callers list is a stored log of your incoming calls. The 9143i IP Phone stores information for up to 200 incoming calls in the Callers list. The Callers List Key is located on the front panel keys..
Page 131 You can view, scroll, and delete line items in the Callers List from the IP phone UI. You can also directly dial from a displayed line item in the Callers List. Model 9143i IP Phone User Guide Description Indicates you have returned the call from the Callers list.
Page 132 Callers list. Press to see the oldest call on your list. or lift the Handset or press any line keys. John Burns 9054550055 Jun 8 2:55pm Callers List Key Handsfree Key to see the Model 9143i IP Phone User Guide...
Page 133 4. To move the cursor one digit to the right, press 4. To erase one digit to the left of the cursor, press 3. 5. To dial the displayed number press Model 9143i IP Phone User Guide Conf Xfer PQRS WXYZ to find the entry you want to edit.
Page 134 3. Press the Delete Key again at the prompt to erase all items. Options Directory Save Delete Conf Xfer PQRS WXYZ Mute to find the item you want to delete. Delete Key Callers List Key Model 9143i IP Phone User Guide...
Page 135 Downloading the Callers List to Your PC You can download the Callers List to your PC for viewing using the Aastra Web UI. When you download the Callers List, the phone stores the callerlist.csv file to your computer in comma-separated value (CSV) format.
Page 136: Account Configuration (Dnd And Call Forwarding)
See Configuration”" on On the 9143i, you can set DND on the phone-side for a specific account or for all accounts on the phone. You can set three modes for DND using the Aastra Web UI at the path, Basic Settings->Preferences->General->DND Key Mode: Account, Phone (default), and Custom.
Page 137 DND key LED OFF when current account in focus has DND disabled. Note: you must refresh the Aastra Web UI screen to see the changes. Configuring a DND Key To configure a DND key, see the section, Note: the IP Phone.
Page 138 1. If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to “Phone”. 2. Using the Aastra Web UI, if you change the DND Key Mode to “phone”, all accounts synchronize to the current setting of Account 1.
Page 139 2. If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to “Phone”. 3. Using the Aastra Web UI, if you change the DND key mode to “phone”, all accounts synchronize to the current setting of Account 1.
Page 140 Screenname2 Screenname1 DND On Jan 1 12:96 Jan 1 12:96 Screenname3 DND On Jan 1 12:96 Screenname1 Screenname2 DND On DND On Jan 1 12:96 Jan 1 12:96 Screenname3 DND On Jan 1 12:96 Model 9143i IP Phone User Guide...
Page 141 Call Forward (CFWD) on the IP phone allows incoming calls to be forwarded to another destination. On the 9143i, you can set Call Forward (CFWD) on the phone-side for a specific account or for all accounts on the phone. You can set three modes for CFWD using the Aastra Web UI at the path, Basic Settings->Preferences->General->Call Forward Key Mode:...
Page 142 Custom - The Custom mode allows you to configure CFWD for a specific account or all accounts. You can configure a specific mode (All, Busy, and/or No Answer) for each account independently or all accounts. On the 9143i, you can set all accounts to ALL On or ALL Off.
Page 143 Custom - The Custom mode allows you to configure CFWD for a specific account or all accounts. You can configure a specific state (All, Busy, and/or No Answer) for each account independently or all accounts. On the 9143i, you can set all accounts to ALL On or ALL Off. Note: setting is ignored and the phone behaves as if the mode was set to “Phone”.
Page 144 If using the “Account” mode or “Custom” mode, you can enter different phone numbers for each account. You can use the “Busy” and “No Answer” states together using different Model 9143i IP Phone User Guide...
Page 145 When using the “Account” mode or “Custom” mode, you can enter a different number of rings for each account. If you use the Aastra Web UI to change the Call Forward Key Mode to “Phone”, all accounts synchronize to Account 1.
Page 146 Once CFWD is enabled on your phone, you can access and change the configuration using the IP Phone UI or the Aastra Web UI. You can access the CFWD menus by pressing a pre-configured Call Forward key, or by selecting Options->Call Forward from the IP Phone UI.
Page 147 7. In the CFWD State screen, press the DOWN arrow key to scroll to the CFWD Number screen and press CHANGE. CFWD Number Screen Model 9143i IP Phone User Guide If CFWD All AND CFWD Busy AND CFWD NoAns are all enabled 1. Cfwd All to view 1.
Page 148 1. Cfwd NoAns to view 1. Cfwd State Change Done 2. Cfwd Number Change Done 3. No. Rings Change No. Rings Change Next Done Apply Changes? 0 Cancel # Confirm Model 9143i IP Phone User Guide...
Page 149 • No Answer - Enables CFWD NoAns on the phone and forwards incoming calls to a specified number if the call has not been answered for the specified number of rings. Model 9143i IP Phone User Guide Screenname2 Screenname1 CFWD All...
Page 150 1. Cfwd All to view 1. Cfwd State Change Done 1. Cfwd All to view 1. Cfwd State Change Done 2. Cfwd Number Change Change Done Cfwd State Next Cfwd State Next Cfwd Number Cancel Model 9143i IP Phone User Guide...
Page 151 Each time you press DONE, the following “Apply Changes” screen displays. 14. Press # to confirm the change(s) each time the “Apply Changes” screen displays. All the same changes are saved to all accounts on the phone. Model 9143i IP Phone User Guide 1. Cfwd NoAns to view 1.
Page 152 Call Forward 2. Screenname2 Change Done Call Forward 3. Screenname3 Change Done Call Forward 4. All Off Done Call Forward 5. All On Done . Items 4 and 5 allow you to disable or enable Model 9143i IP Phone User Guide...
Page 153 All Off - Disables all CFWD states for the current account in focus or all accounts. • All On - Enables all CFWD states for the current account in focus or all accounts. Model 9143i IP Phone User Guide Indicates CFWD All...
Page 154 Cfwd State 1. Cfwd All to view Next Cfwd State 1. Cfwd State Change Done Next 1. Cfwd All to view 1. Cfwd State Change Done 2. Cfwd Number Cfwd Number Change Change Done Cancel Model 9143i IP Phone User Guide...
Page 155 Each time you press DONE, the following “Apply Changes” screen displays. 14. Press # to confirm the change(s) each time the “Apply Changes” screen displays. All changes are saved to the phone for all accounts. Model 9143i IP Phone User Guide 1. Cfwd NoAns to view 1.
Page 156: Missed Calls Indicator
The line item is deleted from the Callers List. Options Directory Save Delete Conf Xfer PQRS WXYZ Mute keys to scroll through the line items in the Callers List to find the line items Callers List Key Model 9143i IP Phone User Guide...
Page 157: Voicemail
Voicemail The Voicemail feature on the 9143i IP phone allows you to use a line, configured with a phone number for dialing out, to connect to a voicemail server. For each assigned Voicemail number, there can be a minimum of 0 or a maximum of 1 Voicemail access phone number.
Page 158: Additional Features
Additional Features This section describes additional features you can use on the 9143i phone. Star Codes All of the main call handling and extension management features using star codes can be set on your phone by your Administrator. Contact your System Administrator for more information.
Page 159: Suppress Dtmf Playback
LCD window, allowing the call to be dialed faster. DTMF playback suppression is enabled by default. Disabling suppression of DTMF playback can be configured using the Aastra Web UI. Configuring Suppression of DTMF Playback Aastra Web UI Use the following procedure to configure suppression of DTMF playback.
Page 160: Display Dtmf Digits
IP phone’s LCD display. This parameter is disabled by default (no digits display when dialing). You can enable the "Display DTMF Digits" parameter using the Aastra Web UI. Model 9143i IP Phone User Guide...
Page 161 "Display DTMF Digits" is disabled by default. 1. Click on Basic Settings->Preferences->General. 2. Enable the "Display DTMF Digits" field by checking the check box. Disable this field by unchecking the box). Default is disabled. 3. Click to save your settings. Model 9143i IP Phone User Guide...
Page 162: Enable/Disable Call Waiting
Blind Transfer feature on the phone may not work if two calls are made to the phone at one time. You can disable call waiting using the configuration files or the Aastra Web UI. Enabling/Disabling Call Waiting Aastra Web UI Use the following procedure to enable or disable Call Waiting on the IP phone.
Page 163 1. Click on Basic Settings->Preferences->General. 2. Call Waiting is enabled by default. If required, disable the "Call Waiting" field by unchecking the check box. 3. Click to save your settings. Model 9143i IP Phone User Guide...
Page 164: Play Call Waiting Tone
You can enable or disable the playing of a call waiting tone when you are on an active call and a new call comes into the phone. You can configure this feature using the Aastra Web UI. Configuring Call Waiting Tone Aastra Web UI Use the following procedures to configure a call waiting tone on the IP phone.
Page 165: Stuttered Dial Tone
Stuttered Dial Tone You can enable or disable the playing of a stuttered dial tone when there is a message waiting on the IP phone. You can configure this feature using the Aastra Web UI. Configuring Stuttered Dial Tone Aastra Web UI Use the following procedures to configure stuttered dial tone on the IP phone.
Page 166: Xml Beep Support
XML Beep Support Using the Aastra Web UI, you can enable or disable a beep to be audible when the phone receives an XML application using the "XML Beep Support" field at the path Basic Settings->Preferences->General. If you disable this feature, then no beep is heard when the XML application arrives to the phone.
Page 167: Status Scroll Delay
Status Scroll Delay Using the Aastra Web UI, you can specify a scroll delay option that allows you to set the time delay, in seconds, between the scrolling of each status message on the phone. You can specify this setting in the "Status Scroll Delay (seconds)" field at the path Basic Settings->Preferences->General.
Page 168: Incoming Call Interrupts Dialing
Settings->Preferences->General. Notes: 1. On a 9143i, you must use the down arrow key to ignore the call. To answer the call, lift the handset or press the Speaker Key. 2. If you disable this field, and the phone receives an incoming call while you are dialing an outgoing call, you can pick up the call and perform transfer or conference as required.
Page 169 1. Click on Basic Settings->Preferences->General. 2. Enable the "Incoming Call Interrupts Dialing" field by checking the check box. Disable this field by unchecking the box). Default is disabled. 3. Click to save your settings. Model 9143i IP Phone User Guide...
Page 170: Switch Ui Focus To Ringing Line
Switch UI Focus to Ringing Line You can configure a feature on the 9143i that controls the behavior of the phone when it receives an incoming call when it is already in a connected call. When a call comes into the phone, and the phone is already on a connected call, the phone switches focus to the ringing line to enable the user to see who is calling them.
Page 171: Preferred Line And Preferred Line Timeout
Preferred Line and Preferred Line Timeout The 9143i has a feature called “preferred line” and “preferred line timeout”. If you enable the preferred line parameter on your phone, after a call ends (incoming or outgoing), the display switches back to the preferred line. Next time you go off-hook to make another call, you pickup on the preferred line.
Page 172 (incoming or outgoing) ends on the phone, or after a duration of inactivity on an active line. Default is 0. Valid values are: • 0 to 999 4. Click to save your changes. Model 9143i IP Phone User Guide...
Page 173: Goodbye Key Cancels Incoming Calls
Goodbye Key Cancels Incoming Calls The 9143i has a feature that allows you to configure the Goodbye key to drop a second incoming call or ignore incoming calls presented to the phone when you are on an active call. The parameter is called "Goodbye Key Cancels Incoming Call"...
Page 174 Left Arrow 3 key to ignore the second incoming call and remain on the active call press the Right Arrow 4 key to answer the second incoming call. Model 9143i IP Phone User Guide...
Page 175: Upnp Mapping Lines (For Remote Phones)
You can enable the UPnP mappings to specific lines on your phone. You set this configuration using the Aastra Web UI at Basic Settings->Preferences->UPnP Mapping Lines. Note: UPnP mapping lines. Contact your System Administrator for more information.
Page 176: Message Waiting Indicator
3. If you configure the MWI LED for all lines, the LED illuminates if a voice mail is pending on any line on the phone (lines 1 through 9). You configure the MWI indicator using the Aastra Web UI. Configuring Message Waiting Indicator...
Page 177: Incoming Intercom Call Features
You can change the behavior of how the phone handles incoming intercom calls by enabling/ disabling specific parameters using the Aastra Web UI. The following table describes these features. Incoming Intercom Features in...
Page 178 Aastra Web UI Use the following procedure to configure incoming Intercom settings on the IP phone. 1. Click on Basic Settings->Preferences->Incoming Intercom Settings. Your Administrator can set a time period delay before the phone Model 9143i IP Phone User Guide...
Page 179: Using Redial Key For "Last Number Redial
The “last number redial” feature for the Redial key is static and is not configurable. Model 9143i IP Phone User Guide If the Auto-Answer field is not checked (disabled), the phone rejects the...
Page 180: Group Rtp Paging (Receives Rtp Streams)
This feature is configurable using the Aastra Web UI only. The 9143i in the local network listens for RTP on the preconfigured multicast address. The Phone displays the “Paging” message to the phone’s LCD. It uses the G711 uLaw CODEC for multicast RTP.
Page 181 2. For incoming Paging, the phone uses the Intercom configuration settings. The incoming Page is dependant on the “Allow Barge-In” parameter setting and the “Idling/On Call” state. 3. Click Model 9143i IP Phone User Guide to save your settings.
Page 182: Use Lldp Elin
You can enable or disable the LLDP ELIN on the IP Phones using the Aastra Web UI. For more information about LLDP-MED and LLDP ELIN, contact your System Administrator.
Page 183: Shared Call Appearance (Sca) Call Bridging
The SCA call bridging feature is disabled by default on all phones. Your Administrator can enable/ disable this feature if required. Contact your System Administrator for more information. Model 9143i IP Phone User Guide Phone 1 SCA phone 1 answers.
Page 184 Solid Red Sold Circle Slow Flashing Sold Reverse Circle Slow Flashing Sold Circle Solid Red Sold Circle Slow Flashing Sold Circle Model 9143i IP Phone User Guide Non-Call Caller ID None None Far-end Far-end Far-end Far-end Far-end Non-Call LED None...
Page 185 Active Hold Held Retrieve Hold private Retrieve Bridge-active Hold Bridge-held Retrieve Model 9143i IP Phone User Guide Call LED Non-Call LED Solid Red Solid Red Solid Red Solid Red Flashing Red Flashing Red Solid Red Solid Red Slow Flashing Red...
Page 186: Available Features Enabled By Administrators
Subscription feature on a global or per-line basis. Phone A Phone C B fowards call to C A calls B Phone B Missed calls indicator increments on phone B. Note: : Voicemail must be configured on phone B. “Intercom Key” page Model 9143i IP Phone User Guide...
Page 187: Customizable Callers List Key
1. Any speeddial numbers that you configure on your IP phone are not affected by autodial settings. 2. If Autodial is configured on your phone, any lines that function as hotlines do not accept conference calls, transferred calls, and/or intercom calls. Model 9143i IP Phone User Guide...
Page 188: Centralized Conferencing
Centralized Conferencing The 9143i supports centralized conferencing for Sylantro and Broadsoft servers. This feature provides centralized conferencing on the SIP server (versus localized, on the phone). Your System Administrator must enable this feature on your phone before you can use centralized conferencing.
Page 189: Playing A Wav File On Your Phone
Playing a WAV File On Your Phone If enabled by your Administrator, the 9143i IP Phone can play a WAV file. A WAV file is an audio file format standard for storing an audio bit stream on a system in raw, uncompressed format or compressed format to reduce the file size.
Page 190: Key Redirection
Contact your System Administrator for more information about this feature. Options Key If enabled by your Administrator, the Services Menu on the 9143i IP Phone can be redirected to an XML script. This allows the server to provide the phone with available options, rather then accessing them from the phone-side.
Page 191: Xml Applications And Off-Hook Interaction
XML Override for a Locked Phone The 9143i has a feature that allows a locked phone to be overridden when an XML application is sent to the phone. This feature also allows you to still use programmable keys applicable to the XML application even though the phone is locked.
Page 192: Hold" Feature Enhancement (For Broadsoft Servers)
Configurable Save and Delete Keys There are six function keys on the 9143i phone located to the left of the paper label. Your System Administrator can make the Save and Delete keys (Keys 1 and 2) programmable keys with the same functions that are available for the other programmable keys.
Page 193 IP Phone UI when Broadsoft CMS is Enabled When the Broadsoft CMS feature is enabled on the IP Phone, the following screens display: Login Screen Username Screen Password Screen Model 9143i IP Phone User Guide 9054550055 Sat Jun 8 2:55pm =Log In Please Enter:...
Page 194: Diverting Calls From Your Phone
To enable this call diverting feature, contact your System Administrator. Call Diversion Example diverted to Diverting: User-Busy Roger’s Phone @ x464 Roger @ 464 receives the incoming call from Tim divertted from Mark Via: Mark 3-Line LCD Display Model 9143i IP Phone User Guide...
Page 195: Display Of Call Destination Information
The call destination information displays on multiple screens that scroll every 3 seconds. The following example shows call destination information on the 9143i IP Phone. Note: When both call diversion and call destination are enabled, the information displays to the phone’s screens in the following order:...
Page 196: Troubleshooting Solutions
Why can’t I get a dial tone? Check for any loose connections and that the phone has been installed properly. For installation instructions, please refer to the “Installation and Setup” section in the Aastra 9143i Installation Guide provided with your phone.
Page 197 The phone displays the “No Service” message if the SIP settings have not been set up correctly. Contact your System Administrator for more information. How do I change my user password? You can change the user password from the IP phone UI or the Aastra Web UI. IP Phone UI 1. Press Options 2.
Page 198 5. Click For information on how to access the Aastra Web UI, go to the section UI” page Why does my phone display "Bad Encrypted Config"? The IP phone displays "Bad Encrypted Config" because encrypted configuration files are enabled but the decryption process has failed.
Page 199 Options 2. Enter your user password and press Enter. The phone unlocks. Use the following procedure to lock an IP Phone using the Aastra Web UI. Aastra Web UI 1. Click on Operation->Phone Lock. Model 9143i IP Phone User Guide “Phone Lock Key”...
Page 200 The phone locks dynamically and displays the following message: "Phone is locked". Unlock the Phone 3. Click on Operation->Phone Lock. 4. In the "Unlock the Phone?" field, click The phone unlocks dynamically and displays the following message: "Phone is unlocked". Model 9143i IP Phone User Guide...
Page 201: Limited Warranty
Aastra Telecom warrants this product against defects and malfunctions during a one (1) year period from the date of original purchase. If there is a defect or malfunction, Aastra Telecom shall, at its option, and as the exclusive remedy, either repair or replace the telephone set at no charge, if returned within the warranty period.
Page 202 Aastra Telecom offers ongoing repair and support for this product. This service provides repair or replacement of your Aastra Telecom product, at Aastra Telecom's option, for a fixed charge. You are responsible for all shipping charges. For further information and shipping instructions;...
Page 203: Appendix A - Time Zone Codes
AW-Aruba AZ - Baku BA-Sarajevo BB-Barbados BE-Brussels BG-Sofia BM-Bermuda BO-La Paz BR-Noronha BR-Belem BR-Fortaleza BR-Recife BR-Araguaina BR-Maceio BR-Sao Paulo BR-Cuiaba BR-Porto Velho BR-Boa Vista BR-Manaus BR-Eirunepe BR-Rio Branco BS-Nassau BY-Minsk BZ-Belize Model 9143i IP Phone User Guide Time Zone Code...
Page 204 FI-Helsinki FJ-Fiji FK-Stanley FO-Faeroe FR-Paris GB-London GB-Belfast GD-Grenada GE - Tbilisi GF-Cayenne GI-Gibraltar GP-Guadeloupe GR-Athens GS-South Georgia GT-Guatemala GU-Guam GY-Guyana HK-Hong Kong HN-Tegucigalpa HR-Zagreb HT-Port-au-Prince HU-Budapest IE-Dublin IS-Reykjavik IT-Rome JM-Jamaica JP-Tokyo Time Zone Code Model 9143i IP Phone User Guide...
Page 205 NR-Nauru NU-Niue NZ-Auckland NZ-Chatham OM - Muscat PA-Panama PE-Lima PL-Warsaw PR-Puerto Rico PT-Lisbon PT-Madeira PT-Azores PY-Asuncion RO-Bucharest RU-Kaliningrad RU-Moscow RU-Samara RU-Yekaterinburg RU-Omsk RU-Novosibirsk RU-Krasnoyarsk RU-Irkutsk RU-Yakutsk RU-Vladivostok RU-Sakhalin RU-Magadan RU-Kamchatka RU-Anadyr Model 9143i IP Phone User Guide Time Zone Code...
Page 206 Time Zone Name SE-Stockholm SG-Singapore SI-Ljubljana SK-Bratislava SM-San Marino SR-Paramaribo SV-El Salvador TR-Istanbul TT-Port of Spain TW-Taipei UA-Kiev US-Eastern US-Central US-Mountain US-Pacific US-Alaska US-Aleutian US-Hawaii UY-Montevideo VA-Vatican YU-Belgrade Time Zone Code Model 9143i IP Phone User Guide...
Page 207: Index
80 call waiting tone 156 callers list 122 downloading to phone 127 callers list key 9 callers list key, customizable 179 Model 9143i IP Phone User Guide Index calls, ending 111 calls, handling 103 calls, making 97 calls, managing 112...
Page 208 12 options key 9 paging, softkeys for 93 park/pickup using on the IP phone 78 password, resetting user’s 42 phone status 41 playing a WAV file 181 preferred line 163 preferred line timeout 163 Model 9143i IP Phone User Guide...
Page 209 75 star codes 150 starting up the phone 4 status scroll delay 159 switch UI focus to ringing line 162 Model 9143i IP Phone User Guide Index transfer key 9 troubleshooting solutions 188 changing password 189 display blank 188...
Page 212 Aastra Telecom will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aastra Telecom will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice.

Aastra 9143i User Manual

Software License Agreement

Table of Contents

About this Guide

Introduction

Getting Started

IP Phone Keys and Key Descriptions

Methods for Customizing Your Phone

Phone Status

Customizing Your Phone

Line Keys and Programmable Keys

Making Calls

Receiving Calls

Handling Calls

Managing Calls

Additional Features

Available Features Enabled by Administrators

Troubleshooting Solutions

Limited Warranty

Appendix A - Time Zone Codes

Index

Quick Links

Related Manuals for Aastra 9143i

Summary of Contents for Aastra 9143i

Table of Contents