Page 1 9143i, 9480i, 9480i CT 9143i, 9480i, 9480i CT and 5i Series Phones and 5i Series Phones SI SIP I IP PHONE PHONE 41-001160-01 Administrator Guide Release 2.3 Rev 00...
Page 2 Aastra Telecom will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aastra Telecom will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice.
Page 3: Software License Agreement
Software License Agreement Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of this agreement.
Page 5: Third Party Copyright Compliance
Third Party Copyright Compliance This product contains software provided under license to Aastra Telecom by one or more third parties. In addition to the Aastra SLA shown above, use and distribution of this product is subject to the following license terms:...
Page 6: M5T Sip Stack - M5T
M5T SIP Stack - M5T Portions of this software are © 1997 - 2006 M5T a Division of Media5 Corporation ("M5T( tm )"). All intellectual property rights in such portions of the software and documentation are owned by M5T and are protected by Canadian copyright laws, other applicable copyright laws and international treaty provisions.
Page 7: Openssl License
OpenSSL License /* ============================================================ * Copyright (c) 1998-2007 The OpenSSL Project. All rights reserved. * Redistribution and use in source and binary forms, with or without * modification, are permitted provided that the following conditions * are met: * 1. Redistributions of source code must retain the above copyright * notice, this list of conditions and the following disclaimer.
Page 8: Original Ssleay License
* "This product includes software developed by the OpenSSL Project * for use in the OpenSSL Toolkit (http://www.openssl.org/)" * THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY * EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE * IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR * PURPOSE ARE DISCLAIMED.
Page 9 * the following conditions are aheared to. The following conditions * apply to all code found in this distribution, be it the RC4, RSA, * lhash, DES, etc., code; not just the SSL code. The SSL documentation * included with this distribution is covered by the same copyright terms * except that the holder is Tim Hudson (tjh@cryptsoft.com).
Page 10 * IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE * ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE * FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL * DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS * OR SERVICES;...
Page 11: Libsrtp (Srtp) - Cisco
libSRTP (SRTP) - Cisco Copyright (c) 2001-2005 Cisco Systems, Inc. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: • Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
Page 12: Wind River Systems - Vxworks Software
(v) using the Run-Time Module other than in connection with operation of the Target Application. Aastra Telecom and Wind River Systems: (i) Retain ownership of all copies of the Run-Time Module; (ii) expressly disclaim all implied warranties, including without limitation the implied warranties of merchantability, fitness for a particular purpose, title and non-infringement;...
Page 13 1. You may not copy, modify, rent, sell, distribute or transfer any part of the Software except as provided in this Agreement, and you agree to prevent unauthorized copying of the Software. 2. You may not reverse engineer, decompile, or disassemble the Software. 3.
Page 14 LIMITATION OF LIABILITY FOR IMPLIED WARRANTIES OR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER LEGAL RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION. TERMINATION OF THIS AGREEMENT. Intel may terminate this Agreement at any time if you violate its terms. Upon termination, you will immediately destroy the Software or return all copies of the Software to Intel.
Page 15: Table Of Contents
Software License Agreement... iii Third Party Copyright Compliance ... v Expat XML Parser ... v M5T SIP Stack - M5T ... vi MD5 RSA ... vi OpenSSL ... vi License Issues ... vi OpenSSL License ... vii Original SSLeay License ...viii libSRTP (SRTP) - Cisco ...
Page 16 Model 55i IP Phone ...1-23 Model 57i and 57i CT IP Phones ...1-27 Firmware Installation Information ...1-33 Description ...1-33 Installation Considerations ...1-33 Installation Requirements ...1-34 Configuration Server Requirement ...1-35 Firmware and Configuration Files ...1-36 Description ...1-36 Configuration File Precedence ...1-38 Installing the Firmware/Configuration Files ...1-39 Chapter 2 Configuration Interface Methods...
Page 17 Softkeys, Programmable Keys, Expansion Module Keys ...3-70 Action URI ...3-71 Configuration Server Settings ...3-73 Firmware Update Features ...3-82 TLS Support ...3-83 802.1x Support ...3-87 Troubleshooting ...3-90 Chapter 4 Configuring Network and Session Initiation Protocol (SIP) Features About this chapter ...4-1 Overview ...4-3 Network Settings ...4-4 Basic Network Settings ...4-4...
Page 18 Language ...5-30 Locking IP Phone Keys ...5-45 Locking/Unlocking the SAVE and DELETE keys (53i) ...5-46 Local Dial Plan ...5-49 Park Calls/Pick Up Parked Calls ...5-55 Suppressing DTMF Playback ...5-59 Display DTMF Digits ...5-61 Call Waiting/Call Waiting Tone ...5-63 Stuttered Dial Tone ...5-66 XML Beep Support ...5-68 Status Scroll Delay ...5-70 Incoming Call Interrupts Dialing ...5-72...
Page 19 Directed Call Pickup/Group Call Pickup (for Sylantro Servers) ...5-190 Do Not Disturb (DND) ...5-199 Bridged Line Appearance (BLA) ...5-210 BLA Support for Third Party Registration ...5-217 Park/Pick Up Key ...5-219 Last Call Return (lcr) (Sylantro Servers) ...5-230 Call Forwarding ...5-234 Callers List ...5-273 Customizable Callers List and Services Keys ...5-279 Missed Calls Indicator ...5-280...
Page 20 Transport Layer Security (TLS) ...6-26 802.1x Support ...6-31 Symmetric UDP Signaling ...6-43 Removing UserAgent and Server SIP Headers ...6-44 Multi-Stage Digit Collection (Billing Codes) Support (for Sylantro Servers) ...6-45 Configurable DNS Queries ...6-48 Ignore Out of Sequence Errors ...6-50 Chapter 7 Encrypted Files on the IP Phone About this chapter ...7-1 Encrypted Files on the IP Phone ...7-2...
Page 21 Why does my phone display the “No Service” message? ...9-16 Why does my phone display "Bad Encrypted Config"? ...9-16 Why is my phone not receiving the TFTP IP address from the DHCP Server? ...9-17 How do I restart the IP phone? ...9-18 How do I set the IP phone to factory default? ...9-19 How do I erase the phone’s local configuration? ...9-20 How to reset a user’s password? ...9-21...
Page 22 SIP Basic, Global Settings ... A-64 SIP Basic, Per-Line Settings ... A-73 Centralized Conferencing Settings ... A-84 HTTP/HTTPS Authentication Support for Broadsoft CMS ... A-86 Advanced SIP Settings ... A-87 Missed Call Summary Subscription Settings ... A-96 As-Feature-Event Subscription Settings ... A-99 Transport Layer Security (TLS) Settings ...
Page 23 Language Settings ... A-154 Language Pack Settings ... A-156 Suppress DTMF Playback Setting ... A-165 Display DTMF Digits Setting ... A-166 Intercom, Auto-Answer, and Barge In Settings ... A-167 Group Paging RTP Settings ... A-171 Audio Transmit and Receive Gain Adjustment Settings ... A-172 Directed Call Pickup (BLF or XML Call Interception) Settings ...
Page 24 Symmetric UDP Signaling Setting ... A-229 User-Agent Setting ... A-230 DNS Query Setting ... A-231 Ignore Out of Order SIP Requests ... A-232 Configuration Encryption Setting ... A-232 Troubleshooting Parameters ... A-233 Log Settings ... A-233 WatchDog Settings ... A-236 Appendix B Configuration Server Setup About this appendix ...
Page 25 Appendix G Creating and ManagingXML Applications About this appendix ...G-1 Creating an XML Application ...G-3 Overview ...G-3 XML format ...G-3 Creating XML Objects ...G-4 Creating Custom Softkeys ...G-5 Text Menu Object (Menu Screens) ...G-6 Text Screen Object (Text Screens) ...G-14 UserInput Object (User Input Screens) ...G-24 Directory Object (Directory List Screen) ...G-39 Status Message Object (Idle Screen) ...G-41...
Page 27: Preface
IP phones, Models 9143i, 9480i, 9480i CT and the 5i Series IP Phones (51i, 53i, 55i, 57i, and 57i CT). It also includes details on the functioning and configuration of the IP phones.
Page 28: Other Documentation
Included with the phone. • Model 9143i, 9480i, 9480i CT, and 5i Series SIP IP Phone Administrator Guide – explains how to set the phone up on the network, as well as advanced configuration instructions for the SIP IP phone. This guide contains information that is at a technical level more suitable for a system or network administrator.
Page 29: Chapters And Appendixes In This Guide
Chapters and appendixes in this guide This guide contains the following chapters and appendixes: An overview of the IP Phones and the IP Phone firmware installation information IP Phone interface methods Administrator options information Configuring the Network and Global SIP Features on the IP Phone Configuring operational information on the IP Phones Configuring advanced operational information on the IP Phones Encryption information...
Page 31: Overview
About this chapter Introduction This chapter briefly describes the IP Phone Models, and provides information about installing the IP phone firmware. It also describes the firmware and configuration files that the IP phone models use for operation. Topics This chapter covers the following topics: Topic IP Phone Models Model 9143i IP Phone...
Page 32 About this chapter Topic Firmware and Configuration Files Configuration File Precedence Installing the Firmware/Configuration Files Page page 1-36 page 1-38 page 1-39 41-001160-01, Rev 00, Releaes 2.3...
Page 33: Ip Phone Models
IP Phone Models Description All Aastra SIP IP Phone Models communicate over an IP network allowing you to receive and place calls in the same manner as a regular business telephone. All phone models support the Session Initiation Protocol (SIP). The 9480i CT and 57i CT offers the base phone along with a cordless extension.
Page 34 IP Phone Models Optional Accessories The following are optional accessories for the IP Phones. Power over Ethernet (PoE) Inline Power Injector 57i CT Additional Ethernet Cable (category 5/5e straight through cable) 41-001160-01, Rev 00, Releaes 2.3...
Page 35 A Power over Ethernet (PoE) inline power injector supplies 48V power to the IP phone through the Ethernet cable on pins 4 & 5 and 7 & 8. Warning: Do not use this inline PoE power injector to power other devices.
Page 36: Model 9143I Ip Phone
IP Phone Models Model 9143i IP Phone This section provides brief information about the Model 9143i IP Phone. It includes a list of features and describes the hard keys on the 9143i. 9143i Phone Features • 3-line LCD screen • 3 call appearance lines with LEDs •...
Page 37 Overview IP Phone Models 9143i Symbol Key Descriptions* Keys Key Description Navigation keys - Pressing the UP and DOWN arrow keys lets you view different status and text messages on the LCD display (if there is more than 1 line of status/text messages). These buttons also let you scroll through menu selections, such as the Options List.
Page 38 IP Phone Models Keys Key Description Line/Call Appearance key - Connects you to a line or call. The Aastra 9143i IP Phone supports up to 3 line keys. Handsfree key - Activates Handsfree for making and receiving calls without lifting the handset. When the audio mode option is set, this key is used to switch between a headset and the handsfree speakerphone.
Page 39 Overview IP Phone Models Keys Key Description Programmable keys - Allows you to use the feature configured for that key. You can program up to 7 keys with a specific function. By default, there are no functions configured on the programmable keys (keys are configured as “None”).
Page 40: Model 9480I And 9480I Ct Ip Phones
Model 9480i and 9480i CT IP Phones This section provides brief information about the Models 9480i and 9480i CT IP Phones. It includes a list of features and describes the hard keys on these models. Hold Hold Redial edial Good oodbye Options Options...
Page 41 9480i and 9480i CT Key Descriptions* Keys Goodbye key - Ends an active call. The Goodbye key also exits an open Good oodbye list, such as the Options List, without saving changes. Options key - Accesses options to customize your phone. Your System Options Options Administrator may have already customized some of your settings.
Page 42 IP Phone Models Keys Key Description Navigation keys - Pressing the UP and DOWN arrow keys lets you view different status and text messages on the LCD display (if there is more than 1 line of status/text messages). These buttons also let you scroll through menu selections, such as the Options List.
Page 43 9480i CT Cordless Handset Features • 5 line backlit display screen • 2 multi-functional softkeys • Programmable function key supports up to 14 functions • Vibration Alerter • Headset Jack • Desk charging stand 41-001160-01, Rev 00, Releaes 2.3 IP Phone Models 1-13...
Page 44 IP Phone Models 9480i CT Cordless Handset Key Descriptions* Function # *See the Aastra 9480i CT User Guide for more information about each of these keys. 1-14 Function Description Receiver Volume key During Ringing: Adjusts ringer volume During a call: Adjusts receiver volume During text mode (not in a call): Moves cursor right/left Display Features ƒ...
Page 45: Model 51I Ip Phone
Model 51i IP Phone This section provides brief information about the Model 51i IP Phone. It includes a list of features and describes the hard keys on the 51i. The 51i is available with a symbol keypad or a text keypad. 51i with Symbol Keys 51i Phone Features •...
Page 46 IP Phone Models 51i Symbol Key Descriptions*. Keys Key Description Goodbye key - Ends an active call. The Goodbye key also exits an open list, such as the Options List, without saving changes. Services key - Accesses services and options to customize your phone. This keys also access the Directory List and Callers List.
Page 47 Overview IP Phone Models Keys Key Description Mute key - Mutes the microphone so that your caller cannot hear you. Navigation keys - Pressing the UP and DOWN arrow keys lets you view different status and text messages on the LCD display (if there is more than 1 line of status/text messages).
Page 48 IP Phone Models 51i Text Key Descriptions*. Keys Goodbye key - Ends an active call. The Goodbye key also exits an open list, such as the Options List, without saving changes. Services key - Accesses services and options to customize your phone. This keys also access the Directory List and Callers List.
Page 49 Overview IP Phone Models Key Description Keys Mute key - Mutes the microphone so that your caller cannot hear you. Navigation keys - Pressing the UP and DOWN arrow keys lets you view different status and text messages on the LCD display (if there is more than 1 line of status/text messages).
Page 50: Model 53I Ip Phone
IP Phone Models Model 53i IP Phone This section provides brief information about the Model 53i IP Phone. It includes a list of features, and describes the hard keys and default programmable keys on the 53i. 53i Phone Features • 3-line LCD screen •...
Page 51 Overview IP Phone Models 53i Key Descriptions* Keys Key Description Goodbye key - Ends an active call. The Goodbye key also exits an open list, such as the Options List, without saving changes. Options key - Accesses options to customize your phone. Your System Administrator may have already customized some of your settings.
Page 52 IP Phone Models Keys Key Description Navigation keys - Pressing the UP and DOWN arrow keys lets you view different status and text messages on the LCD display (if there is more than 1 line of status/text messages). These buttons also let you scroll through menu selections, such as the Options List.
Page 53: Model 55I Ip Phone
Model 55i IP Phone This section provides brief information about the Model 55i IP Phone. It includes a list of features, and describes the hard keys, default programmable keys, and default softkeys on the 55i. 55i Phone Features • 8 line graphical LCD screen (144 x 75 pixels) with white backlight •...
Page 54 • Inline power support (based on 802.3af standard) which eliminates power adapters. • AC power adapter (included) • Enhanced busy lamp fields* • Set paging* *Availability of feature dependant on your phone system or service provider. 55i Key Descriptions* Keys Key Description Goodbye key - Ends an active call.
Page 55 Keys Key Description Handsfree key - Activates Handsfree for making and receiving calls without lifting the handset. When the audio mode option is set, this key is used to switch between a headset and the handsfree speakerphone. Mute key - Mutes the microphone so that your caller cannot hear you (the light indicator flashes when the microphone is on mute).
Page 56 IP Phone Models Keys Key Description Softkeys - 6 Bottom keys: programmable state-based softkeys (up to 20 programmable functions). By default, keys 1 through 6 have no assigned functions. You can configure all 6 bottom softkeys to perform specific functions on the 55i IP phone. However, after you lift the handset, there are specific static softkeys that display that cannot be changed.
Page 57: Model 57I And 57I Ct Ip Phones
Model 57i and 57i CT IP Phones This section provides brief information about the Model 57i IP Phone. It includes a list of features, and describes the hard keys and default softkeys on the 57i. 57i and 57i CT Phone Features •...
Page 58 IP Phone Models • Inline power support (based on 802.3af standard) which eliminates power adapters. • AC power adapter (included) • Enhanced busy lamp fields* • Set paging* *Availability of feature dependant on your phone system or service provider. 57i and 57i CT Key Descriptions* Keys Key Description Goodbye key - Ends an active call.
Page 59 Overview IP Phone Models Keys Key Description Handsfree key - Activates Handsfree for making and receiving calls without lifting the handset. When the audio mode option is set, this key is used to switch between a headset and the handsfree speakerphone. Mute key - Mutes the microphone so that your caller cannot hear you (the light indicator flashes when the microphone is on mute).
Page 60 IP Phone Models Keys Key Description Softkeys - 12 softkeys on the 57i IP Phone. - 6 Top Keys: programmable static softkeys (up to 10 programmable functions) - 6 Bottom Keys: programmable state-based softkeys (up to 20 programmable functions) By default, the top softkeys 1 through 4 are assigned as Services, Directory, Callers List, and Intercom, respectively.
Page 61 57i CT Cordless Handset Features • 5 line backlit display screen • 2 multi-functional softkeys • Programmable function key supports up to 14 functions • Vibration Alerter • Headset Jack • Desk charging stand 57i CT Cordless Handset Key Descriptions Function # 41-001160-01, Rev 00, Releaes 2.3 Function Description...
Page 62 IP Phone Models Function # 1-32 Function Description Softkeys Activates feature or option shown on the display above the keys Call key Used to obtain dial tone Also used as a Hold key Dial Pad Mute Key When used, prevents the caller from hearing you Headset Jack Status Light Release key...
Page 63: Firmware Installation Information
Firmware Installation Information Description The firmware setup and installation for the IP phone can be done using any of the following: • Phone User Interface via the keypad (Phone UI) • Aastra Web-based user interface (Aastra Web UI) When the IP phone is initialized for the first time, DHCP is enabled by default. Depending on the type of configuration server setup you may have, the IP phone may download a firmware version automatically, or you may need to download it manually.
Page 64: Installation Requirements
DC power port on the phone to a power source. — (optional) - For power, use a Power over Ethernet (PoE) power injector or a PoE switch. A PoE power injector is available as an optional accessory from Aastra Telecom. Contact your Administrator for more information. 1-34...
Page 65: Configuration Server Requirement
Configuration Server Requirement A basic requirement for setting up the IP phone is to have a configuration server. The configuration server allows you to: • Store the firmware images that you need to download to your IP phone. • Stores configuration files for the IP phone •...
Page 66: Firmware And Configuration Files
Firmware and Configuration Files Firmware and Configuration Files Description When the IP phone is initialized for the first time, DHCP is enabled by default. Depending on the type of configuration server setup you may have, the IP phone may download a firmware version and configuration files automatically, or you may need to download it manually.
Page 67 Overview Firmware and Configuration Files The IP Phone firmware file includes all the necessary files you need for your phone, including the language files. Loading the language files to your phone(s) is optional. For more information about loading language files and using the various languages on the IP phone, see Chapter 5, the section, “Language”...
Page 68: Configuration File Precedence
Firmware and Configuration Files Configuration File Precedence Aastra IP phones can accept two sources of configuration data: • The server configuration most recently downloaded/cached from the configuration server files, aastra.cfg/<mac>.cfg (or the aastra.tuz/<mac>.tuz encrypted equivalents). • Local configuration changes stored on the phone that were entered using either the IP phone UI or the Aastra Web UI In the event of conflicting values set by the different methods, values are applied in the following sequence:...
Page 69: Installing The Firmware/Configuration Files
Installing the Firmware/Configuration Files The following procedure describes how to install the firmware and configuration files. Step Action If DHCP is disabled, manually enter the configuration server’s IP address. For details on manually setting DHCP, see Chapter 4, the section Copy the firmware file <phone model>.st to the root directory of the configuration server.
Page 71: Configuration Interface Methods
Configuration Interface Methods About this chapter Introduction This chapter describes the methods you, as an Administrator, can use to configure the IP phones. Note: Features, characteristics, requirements, and configuration that are specific to a particular IP phone models are indicated where required in this guide.
Page 72: Configuration Methods
Configuration Methods Configuration Methods Description You can use the following to setup and configure the IP phone: • IP phone UI • Aastra Web UI • Configuration files Note: There are specific parameters you can configure using only the IP Phone UI, only and Aastra Web UI, only the configuration files, or a combination of any of these methods.
Page 73: Options Key
Options Key The Options key allows you to access the "Options List" on the IP phone. Accessible options in this list are for both user and Administrator use. An Administrator must enter a password for administrator options. Note: An Administrator can apply a simplified options menu to the IP phones.
Page 74 IP Phone Administrator Guide Configuration Methods Options Key Options Key 57i CT Handset 57i/57i CT 41-001160-01, Rev 00, Releaes 2.3...
Page 75 Using the Options Key Step Action Press the Options key on the phone to enter the Options List. Note: Press the Services key on the 51i and then select Options from the list. Use the to scroll through the list of options. On 9143i, 51i, 53i: To select an option, press the Enter softkey, or select the number on the keypad that corresponds to the option in the Option List.
Page 76: Aastra Web Ui
Configuration Methods Aastra Web UI An administrator can setup and configure the IP phone using the Aastra Web UI. The Aastra Web UI supports Internet Explorer and Gecko engine-based browsers like Firefox, Mozilla or Netscape. Note: An Administrator can enable or disable the Aastra Web UI for a single phone or all phones in a network.
Page 77 HTTP/HTTPS Client and Server Support The Aastra IP phones allow for HTTP request processing and associated data transfers to perform over a secure connection (HTTPS). The IP phones support the following: • Transfer of firmware images, configuration files, script files, and web page content over a secure connection.
Page 78 The IP Phones have authentication support per RFC 2617 when using HTTP or HTTPS as download protocols. If a 5i Series phone is challenged by an HTTP or HTTPS server when the server attempts to download the aastra.cfg file, the phone automatically sends "aastra"...
Page 79 Using HTTPS via the Aastra Web UI HTTPS is enabled by default on the IP phones. When you open a browser window and enter an IP address or host name for a phone using HTTP, a server redirection occurs which automatically converts an HTTP connection to an HTTPS connection.
Page 80: Accessing The Aastra Web Ui
Accessing the Aastra Web UI Use the following procedure to access the Aastra Web UI. Step Action Open your web browser and enter the phone’s IP address or host name into the address field. The following is an example of the Login screen that displays. IP address or host name...
Page 81 Step Action Enter your username and password and click Note: For an administrator, the default username is “admin” and the password is “22222”. For a user, the default username is “user” and the password field is left blank. The IP phones accept numeric passwords only. The Network Status window displays for the IP phone you are accessing.
Page 82 Configuration Methods Depending on the model phone you are accessing, the following categories display in the side menu of the Aastra Web UI: Status, Operation, Basic Settings, Advanced Settings. Note: Programmable Keys apply to the 9143i, 53i, and 55i. Softkeys apply to the 9480i, 9480i CT, 55i, 57i, and 57i CT.
Page 83 Heading Softkeys and XML Expansion Module <N> Handset Keys (9480i CT and 57i CT only) Keypad Speed Dial Directory Reset 41-001160-01, Rev 00, Releaes 2.3 Configuration Methods Description 9480i/9480i CT6 state-based, multi-functional softkeys 6 Bottom, state-based, multi-functional softkeys 57i/57i CT 6 Top, multi-functional, static softkeys 6 Bottom, state-based, multi-functional softkeys...
Page 84 Configuration Methods Basic Settings The Basic Settings section provides the following options: Heading Preferences Account Configuration 2-14 Description Allows you to set the following General specifications on the IP phone. • Local Dial Plan (Admin Only) • Send Dial Plan Terminator (Admin Only) •...
Page 85 Advanced Settings (Applicable to Administrator Only) The Advanced Settings section provides the following options: Heading Network Global SIP Lines 1 through 9 Action URI Configuration Server Firmware Update TLS Support 41-001160-01, Rev 00, Releaes 2.3 Configuration Methods Description Allows you to set Basic Network Settings, Advanced Network Settings, Type of Service DSCP, and VLAN settings.
Page 86: Configuration Files
Configuration Methods Heading 802.1x Support Troubleshooting Enabling/Disabling the Aastra Web UI The Aastra Web UI is enabled by default on the IP phones. A System Administrator can disable the Aastra Web UI on a single phone or on all phones if required using the configuration files.
Page 87: Configuration Files (Administrator Only)
Configuration Files ( Administrator Only A system administrator can enter specific parameters in the configuration files to configure the IP phones. All parameters in configuration files can only be set by an administrator. You can enter specific configuration parameters in either of the following configuration files: •...
Page 88 Configuration files Step Action Using a text-based editing application, open the configuration file for the phone, for which you want to configure the directory list (either aastra.cfg, <mac>.cfg or both). Enter the required configuration parameters followed by the applicable value. For example, directory 1: company_directory directory 2: my_personal_directory Save the changes and close the configuration file.
Page 89: Administrator Options
About this chapter Introduction The IP phones provide specific options on the IP Phone that only an Administrator can access. These options are password protected and allow an Administrator to change or set features and configuration information as required. For all models, an Administrator can use the IP Phone UI, the Aastra Web UI, or the configuration files to enter and change values.
Page 90 About this chapter Topic Set Phone to Factory Defaults/Erase Local Configuration Basic Settings Account Configuration Network Settings Line Settings Softkeys, Programmable Keys, Expansion Module Keys Action URI Configuration Server Settings Firmware Update Features TLS Support 802.1x Support Troubleshooting Page page 3-15 page 3-19 page 3-34 page 3-36...
Page 91: Administrator Level Options
Administrator Level Options Description There are options on the IP phone that both a User and Administrator can access. However, there are specific options that an Administrator can access only. These options allow the Administrator to configure and manage local and/or remote IP phones in a network.
Page 92 Administrator Level Options The following are administrator options in the "Options List" on the IP phone UI: • Administrator Menu — Configuration Server — Network Settings — SIP Settings — Factory Default — Erase Local Config. References For information about all other user options in the “Options Menu”, see your model-specific SIP IP Phone User Guide.
Page 93 Simplified IP Phone UI Options Menu An Administrator can replace the existing options menu on the Phone UI with a more simplified options menu. In the configuration files, the “options simple menu” parameter allows you to display either the full menu (if set to 0), or the simplified menu (if set to 1).
Page 94: Aastra Web Ui Options
Administrator Level Options Aastra Web UI Options An Administrator can configure specific options using the Aastra Web UI. These options display after an Administrator logs into the Web UI using a Web browser and entering the Admin username and password at the login prompt (The default username is "admin"...
Page 95 The following are options that an Administrator can configure in the Aastra Web UI (and are not available for the User to configure): • Operation->Reset — Restore to Factory Defaults — Remove Local Configuration Settings • Basic Settings->Preferences->General — Local Dial Plan —...
Page 96: Configuration File Options
Administrator Level Options References For information about options available to a User AND Administrator in the Aastra Web UI, see your Model-specific User Guide. For procedures to Restart your phone or restore factory defaults, see Your Phone” Configuration” For more information about Advanced Settings for the IP Phone, see “Configuring Network and Session Initiation Protocol (SIP) Features.”...
Page 97: Phone Status
Phone Status The Phone Status on the IP Phone displays the network status and firmware version of the IP phone. You can display phone status using the IP phone UI or the Aastra Web UI. Phone Status via IP Phone UI In the IP phone UI, the Phone Status options are available to the user and the administrator and do not require a password entry.
Page 98 Administrator Level Options • IP&MAC Addresses Displays the IP address and MAC address of the phone. • LAN Port Displays the Link State, Negotiation Method, Speed, and Duplex Method that the phone uses on its LAN port. • PC Port Displays the Link State, Negotiation Method, Speed, and Duplex Method that the phone uses on its PC Port.
Page 99 The following is a description of the information on the Network Status screen: • Network Attributes Displays the network status of the Ethernet ports at the back of the phone. You can also view the phone’s IP and MAC addresses. Information in this field includes Link State, Negotiation, Speed, and Duplex for Port 0 and Port 1.
Page 100 Administrator Level Options The following table describes the status conditions that can display for an account(s). Status Condition Description Registered Displays this status on accounts that HAVE been registered with the SIP proxy server. Example: Line where Account Number is “1” SIP Account is “9057604603@anasipproxy.aastra.com”...
Page 101: Restarting Your Phone
Restarting Your Phone As System Administrator, there may be times when you need to restart a phone. The Restart option allows you reboot the phone when required. A reset may be necessary when: • There is a change in your network, OR •...
Page 102 Administrator Level Options Restarting the Phone Using the Aastra Web UI Aastra Web UI Click on Operation->Reset->Phone. Click to restart the phone. 3-14 41-001160-01, Rev 00, Releaes 2.3...
Page 103: Set Phone To Factory Defaults/Erase Local Configuration
Set Phone to Factory Defaults/Erase Local Configuration You can set phones to their factory default setting or remove a local phone’s configuration using the IP Phone UI or the Aastra Web UI. Setting Factory Defaults on the Phone Factory default settings are the settings that reside on the phone after it has left the factory.
Page 104 Administrator Level Options Settings Factory Defaults Using the Aastra Web UI Aastra Web UI Step Action Click on Operation->Reset->Current Settings. In the "Restore to Factory Defaults" field, click This restores all factory defaults, and removes any saved configuration and directory list files. 3-16 41-001160-01, Rev 00, Releaes 2.3...
Page 105 Erasing the Phone’s Local Configuration You can reset the IP Phone’s local configuration if required. The local configuration is the last updated configuration you performed using the IP Phone UI or the Aastra Web UI. Performing this action results in losing all recently user-modified settings.
Page 106 Administrator Level Options Erasing the Phone’s Local Configuration Using the Aastra Web UII Aastra Web UI Step Action Click on Operation->Reset->Current Settings. In the "Remove Local Configuration Settings" field, click This removes the last customized configuration settings made on the phone. 3-18 41-001160-01, Rev 00, Releaes 2.3...
Page 107: Basic Settings
Basic Settings An Administrator has access to specific Basic Setting options to configure and manage the IP Phone in the network. The following sections identify the options available to an Administrator only, or where indicated, to a User and Administrator. These tables also identify whether you can configure them using the Aastra Web UI, IP Phone UI, or the configuration files.
Page 108 Administrator Level Options Parameter in Parameter in Aastra Web UI Configuration Files Park Call sprecode Note: This option can be set by both Users and Administrators. Pick Up Parked Call pickupsprecode Note: This option can be set by both Users and Administrators.
Page 109 Parameter in Parameter in Aastra Web UI Configuration Files Play Call Waiting Tone call waiting tone Note: This option can be set by both Users and Administrators. Stuttered Dial Tone stutter disabled Note: This option can be set by both Users and Administrators.
Page 110 Administrator Level Options Parameter in Parameter in Aastra Web UI Configuration Files Preferred Line Timeout preferred line timeout (seconds) Note: This option can be set by both Users and Administrators. Goodbye Key Cancels goodbye key cancels Incoming Call incoming call Note: This option can be set by both Users and Administrators.
Page 111 Parameter in Parameter in Aastra Web UI Configuration Files Call Forward Key Mode call forward key mode Note: This option can be set by both Users and Administrators. LLDP ELIN use lldp elin Note: This option can be set by both Users and Administrators.
Page 112 Administrator Level Options Incoming/Outgoing Intercom Calls The Incoming/Outgoing Intercom Call settings on the IP Phone whether the IP phone or the server is responsible for notifying the recipient that an Intercom call is being placed. These settings also specify the prefix code for server-side Intercom calls, and specifies the configuration to use when making the Intercom call Parameter in...
Page 113 Parameter in Parameter in Aastra Web UI Configuration Files Outgoing Intercom Settings (9480i, 9480i CT, 55i, 57i, 57i CT) Type sip intercom type Prefix Code sip intercom prefix code Line sip intercom line 41-001160-01, Rev 00, Releaes 2.3 Administrator Level Options Description Determines whether the IP phone or the server is responsible for notifying the recipient that an Intercom...
Page 114: Group Paging Rtp Settings
Administrator Level Options Group Paging RTP Settings Parameter in Parameter in Aastra Web UI Configuration Files Paging listen addresses paging addr list Note: This option can be set by both Users and Administrators. Key Mapping Parameter in Parameter in Aastra Web UI Configuration Files Map Redial Key To map redial key to...
Page 115: Ring Tones
Ring Tones Parameter in Parameter in IP Phone UI Aastra Web UI Tone Set Tone Set Note: This option can be set by both Users and Administrators. Ring Tone Global Ring Tone Note: This option can be set by both Users and Administrators.
Page 116 Administrator Level Options Parameter in Parameter in Aastra Web UI Configuration Files External alert external Internal alert internal Emergency alert emergency Priority alert priority Auto Call Distribution alert auto call distribution When an "alert-acd" keyword appears in the header of Community 1 thru alert community 1 Community 4...
Page 117 Directed Call Pickup (DCP) Parameter in Parameters in Aastra Web UI Configuration Files Directed Call Pickup directed call pickup Directed Call Pickup directed call pickup Prefix prefix Play a Ring Splash play a ring splash 41-001160-01, Rev 00, Releaes 2.3 Administrator Level Options Description Enables or disables the use of "directed call pickup"...
Page 118 Administrator Level Options Auto Call Distribution (ACD) Settings Parameter in Parameters in Aastra Web UI Configuration Files Auto Available acd auto available Auto Available Timer acd auto available timer Time and Date Parameter in Parameter in IP Phone UI Aastra Web UI Time Format Time Format Note: This option can...
Page 119 Parameter in Parameter in IP Phone UI Aastra Web UI Date Format Date Format Note: This option can be set by both Users and Administrators. Time Zone Note: This option can be set by both Users and Administrators. 41-001160-01, Rev 00, Releaes 2.3 Administrator Level Options Parameters in Configuration Files...
Page 120: Live Dialpad
Administrator Level Options Live Dialpad Parameter in Parameter in IP Phone UI Aastra Web UI Live Dialpad Note: This option can be set by a User via the IP Phone UI and by an Administrator via the IP Phone UI and the configuration files.
Page 121 Parameter in Parameter in Aastra Web UI Configuration Files Input Language input language Note: This option can be set by both Users and Administrators. Language 1 thru 4 language N 41-001160-01, Rev 00, Releaes 2.3 Administrator Level Options Description Allows you to specify the language to use for inputs on the IP Phone.
Page 122: Account Configuration
Administrator Level Options Account Configuration The IP phones have a DND and CFWD feature that allows an Administrator and User to configure “do not disturb” and “call forwarding” by account. You can set specific modes for the way you want the phone to handle DND and CFWD. The three modes you can set on the phone for these features are: •...
Page 123 Modes Phone Sets DND ON for all accounts on the phone. A pre-configured DND key toggles all accounts on the phone to ON or OFF. Custom Sets the phone to display custom screens after pressing a pre-configured DND key, that list the account(s) on the phone.
Page 124: Network Settings
Administrator Level Options Network Settings The following paragraphs describe the network parameters you can configure on the IP phone. Network settings are in two categories: • Basic network settings • Advanced network settings Note: Specific parameters are configurable using the Aastra Web UI only and are indicated where applicable.
Page 125: Basic Network Settings
Basic Network Settings If Dynamic Host Configuration Protocol (DHCP) is enabled, the IP phone automatically configures all of the Network settings. If the phone cannot populate the Network settings, or if DHCP is disabled, you can set the Network options manually.
Page 126 Administrator Level Options Parameter In Parameter in IP Phone UI Aastra Web UI Subnet Mask Subnet Mask Gateway Gateway Primary DNS Primary DNS 3-38 Parameters in Configuration Files subnet mask Subnet mask defines the IP address range local to the IP phone. To assign a static subnet mask, disable DHCP.
Page 127: "802.1X Support
Parameter In Parameter in IP Phone UI Aastra Web UI Secondary DNS Secondary DNS Hostname Hostname Ethernet LAN Port Link LAN Port PC Port Link PC Port PC Port Enabled PC Port PassThru (9143i, 51i, 53i) Enable/Disable (9143i, 51i, 53i) Enable PC Port PassThru PassThru Port...
Page 128: Advanced Network Settings
Administrator Level Options Advanced Network Settings Parameter In Parameter in IP Phone UI Aastra Web UI DHCP User Class DHCP User Class Option Override DHCP Option Override 3-40 Parameters in Configuration Files dhcp userclass Specifies the User Class DHCP Option 77 that the phone sends to the configuration server with the DHCP Request packet.
Page 129 Parameter In Parameter in IP Phone UI Aastra Web UI LLDP Support LLDP LLDP Packet Interval lldp interval 41-001160-01, Rev 00, Releaes 2.3 Administrator Level Options Parameters in Configuration Files lldp Enables or disables Link Layer Discovery Protocol for Media Endpoint Devices (LLDP-MED) on the IP Phone.
Page 130 Administrator Level Options Parameter In Parameter in IP Phone UI Aastra Web UI UPnP UPnP NAT IP NAT IP NAT SIP Port NAT SIP Port 3-42 Parameters in Configuration Files upnp manager Enables or disables Universal Plug and Play (UpnP) on the IP phone. If you set this parameter to “0”, you can manually configure NAT on the IP phone and the UPnP manager...
Page 131 Parameter In Parameter in IP Phone UI Aastra Web UI NAT RTP Port NAT RTP Port Nortel NAT Nortel NAT Traversal Enabled Nortel NAT Timer (seconds) Rport (RFC 3581) 41-001160-01, Rev 00, Releaes 2.3 Administrator Level Options Parameters in Configuration Files sip nat rtp port Indicates the port through which the RTP packets are sent.
Page 132 Administrator Level Options Parameter In Parameter in IP Phone UI Aastra Web UI NTP Time Servers Time Servers 1, 2, and 3 3-44 Parameters in Configuration Files time server disabled Enables or disables the time server. This parameter affects the time server1, time server2, and time server3 parameters.
Page 133 HTTPS Settings Advanced Network Settings includes HTTPS settings for the IP Phones. Parameter In Parameter in IP Phone UI Aastra Web UI HTTPS HTTPS Server - Redirect HTTP to HTTPS XML HTTP POSTs HTTPS Server - Block XML HTTP POSTs 41-001160-01, Rev 00, Releaes 2.3 Administrator Level Options Parameters in...
Page 134 Administrator Level Options Parameter In Parameter in IP Phone UI Aastra Web UI Client Method HTTPS Client Method 3-46 Parameters in Configuration Files https client method Defines the security method that the client advertises to the server during the Secure Socket Layer (SSL) handshake.
Page 135 Parameter In Parameter in IP Phone UI Aastra Web UI Cert Validation Validate Certificates Check Expires Check Certificate Expiration 41-001160-01, Rev 00, Releaes 2.3 Administrator Level Options Parameters in Configuration Files https validate certificates Enables or disables the HTTPS validation of certificates on the phone.
Page 136 Administrator Level Options Parameter In Parameter in IP Phone UI Aastra Web UI Check Hostnames Check Certificate Hostnames Trusted Certificates Filename 3-48 Parameters in Configuration Files https validate hostnames Enables or disables the HTTPS validation of hostnames on the phone. For more information, see Chapter “HTTPS Server Certificate Validation”...
Page 137 Type of Service (ToS), DSCP Advanced Network Settings include Type of Service (ToS) and Differentiated Services Code Point (DSCP) for the IP phones. Parameter In Parameter in IP Phone UI Aastra Web UI Type of Service SIPt Type of Service Type of Service RTCP RTCP...
Page 138 Administrator Level Options VLAN You can enable or disable VLAN and set specific VLAN IDs and priorities under Network Settings. Parameter In Parameter in IP Phone UI Aastra Web UI Global Settings VLAN Enable VLAN Enable Other Priority Priority, Non-IP Packet LAN Port Settings (Port 0) Phone VLAN ID...
Page 139 Parameter In Parameter in IP Phone UI Aastra Web UI SIP Priority SIP Priority RTP Priority RTP Priority RTCP Priority RTCP Priority 41-001160-01, Rev 00, Releaes 2.3 Administrator Level Options Parameters in Configuration Files tos priority map This parameter is based on the Type of Service (ToS), Differentiated Services Code Point (DSCP) setting for SIP (tos sip parameter), RTP...
Page 140 Administrator Level Options Parameter In Parameter in IP Phone UI Aastra Web UI PC Port Settings (Port 1) PC Port VLAN ID VLAN ID PC Port Priority Priority 3-52 Parameters in Configuration Files VLAN id port 1 Specifies the VLAN ID used to pass packets through to a PC via Port 1.
Page 141 SIP Settings The following paragraphs describe the SIP parameters you can configure on the IP phone. SIP configuration consists of configuring: • Basic SIP Authentication Settings • Basic SIP Network Settings • Advanced SIP settings • RTP Settings • Autodial Settings Notes: Specific parameters are configurable on a global and per-line basis.
Page 142 Administrator Level Options Basic SIP Authentication Settings Parameter In Parameter in IP Phone UI Aastra Web UI Screen Name Screen Name (Global and Per-Line) Screen Name 2 (Global and Per-Line) User Name Phone Number (Global and Per-Line) Display Name Caller ID (Global and Per-Line) 3-54...
Page 143 Parameter In Parameter in IP Phone UI Aastra Web UI Auth Name Authentication Name (Global and Per-Line) Password Password (Global and Per-Line) BLA Number (Global and Per-Line) Line Mode (Global and Per-Line) 41-001160-01, Rev 00, Releaes 2.3 Administrator Level Options Parameters in Configuration Files sip auth name...
Page 144 Administrator Level Options Basic SIP Network Settings Parameter In Parameter in IP Phone UI Aastra Web UI Proxy Server Proxy Server (Global and Per-Line) Proxy Port Proxy Port (Global and Per-Line) Backup Proxy Server (Global and Per-Line) Backup Proxy Port (Global and Per-Line) 3-56...
Page 145 Parameter In Parameter in IP Phone UI Aastra Web UI Outbound Proxy Server (Global and Per-Line) Outbound Proxy Port (Global and Per-Line) Registrar Server Registrar Server (Global and Per-Line) Registrar Port Registrar Port (Global and Per-Line) 41-001160-01, Rev 00, Releaes 2.3 Administrator Level Options Parameters in Configuration Files...
Page 146 Administrator Level Options Parameter In Parameter in IP Phone UI Aastra Web UI Backup Registrar Server (Global and Per-Line) Backup Registrar Port (Global and Per-Line) Registration Period (Global and Per-Line) Conference Server (Global and Per-Line) 3-58 Parameters in Configuration Files sip backup registrar ip The address of the backup registrar (global)
Page 147: Advanced Sip Settings
Advanced SIP Settings In addition to the basic SIP settings, you can also configure the following advanced SIP parameters. These parameters are configurable via the Aastra Web UI and the configuration files on a global basis only. Parameter in Aastra Web UI Explicit MWI Subscription sip explicit mwi subscription Explicit MWI Subscription...
Page 148 Administrator Level Options Parameter in Aastra Web UI Missed Call Summary sip missed call summary Subscription Period subscription period AS-Feature-Event sip as-feature-event Subscription subscription (global) (Global and Per-Line) sip lineN as-feature-event subscription (per-line) AS-Feature-Event sip as-feature-event Subscription Period subscription period Send MAC Address in sip send mac REGISTER Message...
Page 149 Parameter in Aastra Web UI Send Line Number in sip send line REGISTER Message Session Timer sip session timer Timer 1 and Timer 2 sip T1 timer sip T2 timer Transaction Timer sip transaction timer 41-001160-01, Rev 00, Releaes 2.3 Parameters in Configuration Files Adds an "Aastra-Line:"...
Page 150 Administrator Level Options Parameter in Aastra Web UI Transport Protocol sip transport protocol Local SIP UDP/TCP Port sip local port 3-62 Parameters in Configuration Files The protocol that the Real-Time Transport Protocol (RTP) port on the IP phone uses to send out SIP signaling packets.
Page 151 Parameter in Aastra Web UI Local SIP TLS Port sip local tls port Registration Failed Retry sip registration retry timer Timer Registration Timeout Retry sip registration timeout retry Timer timer Registration Renewal sip registration renewal timer The length of time, in seconds, prior to Timer 41-001160-01, Rev 00, Releaes 2.3 Parameters in...
Page 152 Administrator Level Options Parameter in Aastra Web UI BLF Subscription Period sip blf subscription period ACD Subscription Period sip acd subscription period BLA Subscription Period sip bla subscription period Blacklist Duration sip blacklist duration 3-64 Parameters in Configuration Files Specifies the time period, in seconds, that the IP phone resubscribes the BLF subscription service after a software/firmware upgrade or after a reboot of the IP phone.
Page 153 Parameter in Aastra Web UI Whitelist Proxy sip whitelist XML SIP Notify sip xml notify event 41-001160-01, Rev 00, Releaes 2.3 Parameters in Configuration Files This parameter enables/disables the whitelist proxy feature, as follows: • Set to 0 to disable the feature. •...
Page 154: Rtp Settings
Administrator Level Options RTP Settings You can configure the following RTP settings. Parameter In Parameter in IP Phone UI Aastra Web UI RTP Port Base RTP Port Basic Codecs (G.711 u-Law, G.711 a-Law, G.729) Force RFC2833 Out of Band DTMF 3-66 Parameters in Configuration Files...
Page 155 Parameter In Parameter in IP Phone UI Aastra Web UI Customized Codec Preference List DTMF Method (Global and Per-Line) RTP Encryption (Global and Per-Line) Silence Suppression sip silence suppression 41-001160-01, Rev 00, Releaes 2.3 Administrator Level Options Parameters in Configuration Files sip customized codec Specifies a customized Codec preference list which allows you to...
Page 156 Administrator Level Options Autodial Settings You can configure the following Autodial settings. Parameter In Parameter in IP Phone UI Aastra Web UI Autodial Number (Global and Per-Line) Autodial Timeout (Global and Per-Line) Use Global Settings (Per-line configurations only) 3-68 Parameters in Configuration Files sip autodial number Globally or on a per-line basis,...
Page 157: Line Settings
Line Settings An administrator can configure multiple lines on the IP phone with the same SIP network configuration (global) or a different SIP network configuration (per-line). The following table provides the number of lines available for each IP phone model. On the IP Phones, you can configure the following on a per-line basis using the configuration files or the Aastra Web UI: •...
Page 158: Softkeys, Programmable Keys, Expansion Module Keys
Administrator Level Options Softkeys, Programmable Keys, Expansion Module Keys A user or administrator can assign specific functions to softkeys, programmable keys, or expansion module keys. The available keys for configuration depend on the IP phone model as shown in the following table. IP Phone Model Softkeys 9143i...
Page 159: Action Uri
For information about configuring softkeys, programmable keys, and expansion module keys, see Chapter 5, the section, Keys/Expansion Module Keys” Action URI The IP phones have a feature that allows an administrator to specify a uniform resource identifier (URI) that triggers a GET when certain XML events occur. The IP phone XML events that support this feature are: •...
Page 160 Administrator Level Options Action URI Disconnected The phones allow an Administrator to specify a URI to allow a disconnect event to occur when the phone transitions from any active state (outgoing, incoming, connected, or calling) to an idle state. Reference For more information about configuring the Action URI Disconnected parameter, “Action URI Disconnected”...
Page 161: Configuration Server Settings
Configuration Server Settings The configuration server stores the firmware images, configuration files, and software when performing software upgrades to the IP phone. An administrator can configure the following parameters for the configuration server: Parameter In Parameter in IP Phone UI Aastra Web UI Download Protocol Settings Download Protocol Download Protocol...
Page 162 Administrator Level Options Parameter In Parameter in IP Phone UI Aastra Web UI Primary TFTP TFTP Server Primary TFTP Path TFTP Path Alternate TFTP Alternate TFTP 3-74 Parameters in Configuration Files tftp server The TFTP server’s IP address or qualified domain name. If DHCP is enabled and the DHCP server provides the information, this field is automatically populated.
Page 163 Parameter In Parameter in IP Phone UI Aastra Web UI Alternate TFTP Alternate TFTP Path alternate tftp path Path Select TFTP Use Alternate TFTP FTP Server FTP Server 41-001160-01, Rev 00, Releaes 2.3 Administrator Level Options Parameters in Configuration Files Specifies the path name for which the configuration files reside on the Alternate TFTP server for...
Page 164 Administrator Level Options Parameter In Parameter in IP Phone UI Aastra Web UI FTP Path FTP Path FTP Username FTP Username FTP Password FTP Password 3-76 Parameters in Configuration Files ftp path Specifies the path name for which the configuration files reside on the FTP server for downloading to the IP Phone.
Page 165 Parameter In Parameter in IP Phone UI Aastra Web UI HTTP Server HTTP Server HTTP Path HTTP Path HTTP Port HTTP Port 41-001160-01, Rev 00, Releaes 2.3 Administrator Level Options Parameters in Configuration Files http server The HTTP server’s IP address. This will become effective after this configuration file has been downloaded into the phone.
Page 166 Administrator Level Options Parameter In Parameter in IP Phone UI Aastra Web UI Download Server HTTPS Server Download Path HTTPS Path Download Port HTTPS Port 3-78 Parameters in Configuration Files https server The HTTPS server’s IP address. This will become effective after this configuration file has been downloaded into the phone.
Page 167 Parameter In Parameter in IP Phone UI Aastra Web UI Auto-Resync Settings Mode 41-001160-01, Rev 00, Releaes 2.3 Administrator Level Options Parameters in Configuration Files auto resync mode Enables and disables the phone to be updated automatically once a day at a specific time in a 24-hour period.
Page 168 Administrator Level Options Parameter In Parameter in IP Phone UI Aastra Web UI Time (24-hour) 3-80 Parameters in Configuration Files auto resync time Sets the time of day in a 24-hour period for the IP phone to be automatically updated. This parameter works with TFTP, FTP, and HTTP servers.
Page 169 Parameter In Parameter in IP Phone UI Aastra Web UI XML Push Server List (Approved IP Addresses) XML Push Server List (Approved IP Addresses) 41-001160-01, Rev 00, Releaes 2.3 Administrator Level Options Parameters in Configuration Files xml application post list The HTTP server that is pushing XML applications to the IP phone.
Page 170: Firmware Update Features
Administrator Level Options Firmware Update Features The IP phone uses a TFTP, FTP, HTTP, or HTTPS server (depending on the protocol configured on the IP phone) to download configuration files and firmware. You can download the firmware stored on the configuration server in one of three ways: •...
Page 171: Tls Support
TLS Support The IP Phones support a transport protocol called Transport Layer Security (TLS) and Persistent TLS. TLS is a protocol that ensures communication privacy between the SIP phones and the Internet. TLS ensures that no third party may eavesdrop or tamper with any message. An Administrator can configure the following parameters for TLS Support.
Page 172 Parameter Parameter in Aastra Web UI IP Phone UI Parameters in Configuration Files sips persistent tls Enables or disables the use of Persistent Transport Layer Security (TLS). Persistent TLS sets up the connection to the server once and re-uses that connection for all calls from the phone.
Page 173 Parameter Parameter in Aastra Web UI IP Phone UI Root and Intermediate Certificates Filename Local Certificate Filename 41-001160-01, Rev 00, Releaes 2.3 Parameters in Configuration Files sips root and Allows you to specify the SIP Root and intermediate Intermediate Certificate files to use when the certificates phone uses the TLS transport protocol to setup a call.
Page 174 Administrator Level Options Parameter Parameter in Aastra Web UI IP Phone UI Private Key Filename Trusted Certificates Filename 3-86 Parameters in Configuration Files sips private key Allows you to specify a Private Key file to use when the phone uses the TLS transport protocol to setup a call.
Page 175: 802.1X Support
802.1x Support The IP phones support the IEEE 802.1x Protocol. The 802.1x Protocol is a standard for passing Extensible Authentication Protocol (EAP) over a wired or wireless Local Area Network (LAN). The 802.1x Protocol on the IP phone facilitates media-level access control, and offers the capability to permit or deny network connectivity, control LAN access, and apply traffic policy, based on user or endpoint identity.
Page 176 Administrator Level Options Parameter Parameter in Aastra Web UI IP Phone UI MD5 Password Password Enable PC Port PassThru PassThru Enable/Disable Port EAP-TLS 802.1x EAP Type Mode Identity Identity Root and Intermediate Certificates Filename 3-88 Parameters in Configuration Files md5 password Specifies the password used for the MD5 authentication of the phone.
Page 177 Parameter Parameter in Aastra Web UI IP Phone UI Local Certificate Filename Private Key Filename Trusted Certificates Filename Enable PC Port PassThru PassThru Enable/Disable Port 41-001160-01, Rev 00, Releaes 2.3 Parameters in Configuration Files 802.1x local certificate Specifies the file name that contains the local certificate.
Page 178: Troubleshooting
Administrator Level Options Troubleshooting The Troubleshooting feature in the Aastra Web UI provides tasks that a system administrator can perform on the IP phones for troubleshooting purposes. Using this feature, a system administrator can: • Assign an IP address and IP port in which to save log files •...
Page 179 Administrator Options Administrator Level Options 41-001160-01, Rev 00, Releaes 2.3 3-91...
Page 181: Configuring Network And Session Initiation Protocol (Sip) Features
Session Initiation Protocol (SIP) About this chapter Introduction This chapter provides the information required to configure the Network and Global SIP features on the IP Phone. These features are password protected on the IP Phone UI and the Aastra Web UI. This chapter also includes procedures for configuring the Network and Global SIP features via the configuration files, the IP Phone UI, and the Aastra Web UI where applicable.
Page 182 About this chapter Topic Advanced Network Settings Global SIP Settings Basic SIP Settings Advanced SIP Settings (optional) Real-time Transport Protocol (RTP) Settings Autodial Settings Configuration Server Protocol Configuring the Configuration Server Protocol Page page 4-26 page 4-66 page 4-67 page 4-80 page 4-89 page 4-99 page 4-104...
Page 183: Ip Phone At The Asterisk Ip Pbx
Overview An administrator can configure the IP Phone Network and SIP options from the phone UI, from the Aastra Web UI, or the configuration files. Administrator level options are password protected in both the IP phone UI and the Aastra Web UI. Note: An administrator has the option of enabling and disabling the use of password protection in the IP phone UI.
Page 184: Network Settings
Network Settings Network Settings This section describes the basic network settings on the IP phone which include configuring for: • DHCP • IP Address (of phone) • Subnet Mask (of phone) • Gateway • Primary DNS • Secondary DNS • LAN Port •...
Page 185 • FTP Path • HTTP Server • HTTP Path • HTTP Port • HTTPS Server • HTTPS Path • HTTPS Port The network administrator chooses which of these parameters (if any) are supplied to the IP phone by the DHCP server. The administrator must configure the phone manually to provide any required network parameters not supplied by the DHCP server.
Page 186 Network Settings The table below lists the identifier values for each phone model. Model 9143i 9480i 9480i CT 57i CT The System administrator can use the Vendor Class Identifier to send the phone a customized Server Configuration in option 43 (Vendor-Specific information). Note: If Aastra IP Phones receive the server configuration from both DHCP Option 66 and DHCP Option 43, then Option 43 takes precedence over Option 66.
Page 187 Linux Example A System Administrator can enter the following in the Aastra IP Phone configuration file: option space AastraIPPhone57i; option AastraIPPhone57i.cfg-server-name code 02 = text; option space AastraIPPhone57iCT; option AastraIPPhone57iCT.cfg-server-name code 02 = text; Subnet 192.168.1.0 netmask 255.255.255.0 { class "vendor-class-57i" { match if option vendor-class-identifier="AastraIPPhone57i";...
Page 188 Network Settings Protocol Format ftp://user:password@ftpserver TFTP tftp://tftpserver Using Option 12 Hostname on the IP Phone If you set the phone to use DHCP Option 12, the phone automatically sends this option to the configuration server. This option specifies the hostname (name of the client).
Page 189 Configuring DHCP Option 12 Hostname on the IP Phone Use the following procedures to configure DHCP Option 12 Hostname on the IP Phone. Configuration Files For specific parameters you can set in the configuration files, see Appendix A, the section, Settings”...
Page 190 Network Settings Aastra Web UI Click on Advanced Settings->Network->Basic Network Settings. Hostname By default, the “Hostname” field is automatically populated with [<Model><MAC address>] of your phone (for example, 53i00085D164435). If you want to change the hostname, enter a hostname for your phone in the “Hostname” field. Valid values are up to 64 alpha-numeric characters.
Page 191 Using Option 77 User Class on the IP Phone DHCP Option 77 User Class is sent in DHCP request packets from the phone to the configuration server. This Option 77 defines specific User Class identifiers to convey information about a phone’s software configuration or about its user's preferences.
Page 192 Network Settings Aastra IP Phone UI Step Action Press Options, and then select Administrator Menu. On the 51i: Press Services, and then select Options->Administrator Menu. Select Network Settings. Select DHCP Settings. Select DHCP User Class. In the “DHCP User Class” field, enter a DHCP User Class to apply to your phones, then press DONE.
Page 193 Aastra Web UI Click on Advanced Settings->Network->Advanced Network Settings. DHCP User Class In the “DHCP User Class” field, enter a DHCP User Class to apply to your phones. For example, “admin”. Valid values are up to 64 alpha-numeric characters. Click Note: Entering a value in the “DHCP User Class”...
Page 194 Network Settings Using Options 159 and 160 on the IP Phone In addition to DHCP options 43 and 66 already supported on the IP Phones, the phones also support DHCP Options 159 and 160. The IP Phones use the following order of precedence when deriving the configuration server parameters: 43, 160, 159, 66.
Page 195 Aastra IP Phone UI Step Action Press Options, and then select Administrator Menu. On the 51i: Press Services, and then select Options->Administrator Menu. Select Network Settings. Select DHCP Settings. Select Option Override. The following list displays: • None (default) - no override - uses normal precedence order of •...
Page 196 Network Settings Aastra Web UI Click on Advanced Settings->Network->Advanced Network Settings. In the “DHCP Option Override” field, select an option to use to override the normal precedence order. Valid values are: • None (default) - no override - uses normal precedence order of •...
Page 197 Multiple DHCP Servers The IP Phones can receive messages from multiple DHCP servers. After the phone receives its first DHCP message, it listens for a specific time period, for more DHCP messages. If the first DHCP offer contains configuration server information (Options 43, 66, 159 or 160), then the phone times out and continues using the first DHCP offer, without listening for more DHCP offers.
Page 198: Dns Caching
Network Settings DNS Caching The IP phones have the ability to cache DNS requests according to RFC1035 and RFC2181. The phone caches DNS lookups according to the TTL field, so that the phone only performs another lookup for an address when the TTL expires. Configuring DHCP You can enable and disable DHCP using the configuration files, the IP phone UI, or the Aastra Web UI.
Page 199 Aastra Web UI Step Action Click on Advanced Settings->Network->Basic Network Settings. Enable the "DHCP" field by checking the check box. (Disable this field by unchecking the box). Click 41-001160-01, Rev 00, Releaes 2.3 to save your settings. Network Settings 4-19...
Page 200 Network Settings Configuring Network Settings Manually If you disable DHCP on your phone, you need to configure the following network settings manually: • IP Address • Subnet Mask • Gateway • Primary DNS • Secondary DNS Note: If you disable DHCP on the phone, the phone uses the TFTP protocol as the default server protocol.
Page 201 IP Phone UI Step Action Select Gateway and enter the gateway address. Select DNS and enter a Primary and/or Secondary DNS server. Press Done to save the changes. The IP phone is manually configured. Aastra Web UI Step Action Click on Advanced Settings->Network->Basic Network Settings. Enter an IP address of the phone in the IP Address field.
Page 202 Network Settings Configuring LAN and PC Port Negotiation Ethernet is the computer networking technology for local area networks (LANs). You use the LAN Port to connect to a LAN using a twisted pair 10BASE-T cable to transmit 10BASE-T Ethernet. You use the PC Port to connect to the configuration server (your PC).
Page 203 Full-Duplex (10Mbps or 100Mbps) Full-duplex data transmission means that data can be transmitted in both directions on a signal carrier at the same time. For example, on a LAN with a technology that has full-duplex transmission, one device can be sending data on the line while another device is receiving data.
Page 204 Network Settings IP Phone UI Step Action Select a negotiation method to use on port 0 and press Done. Valid values are: • AutoNegotiation • FullDuplex 10Mbps • FullDuplex 100Mbps • HalfDuplex 10Mbps • HalfDuplex 100Mbps Default is AutoNegotiation. Select PC Port Link. Select a negotiation method to use on port 1and press Done.
Page 205 Aastra Web UI Step Action Click on Advanced Settings->Network->Basic Network Settings. In the “LAN Port” field, select a negotiation method to use on port 0. Valid values are: • Auto Negotiation • Full Duplex, 10Mbps • Full Duplex, 100Mbps • Half Duplex, 10Mbps •...
Page 206: Advanced Network Settings
Network Settings Advanced Network Settings You can set advanced network settings on the IP phone such as, Network Address Translation (NAT), Nortel NAT, Network Time Protocol (NTP) Time Servers, Virtual LAN (VLAN), and Quality of Service (QoS), and Universal Plug and Play (UPnP) using the Aastra Web UI or the configuration files.
Page 207 Nortel Proxy/Registrar The phone at IP address 10.10.10.10 is configured to register with the proxy at 63.251.195.10. Because it is a Nortel proxy, the configuration must additionally include the "sip nortel nat support" and "sip nortel nat timer" settings, telling the firmware to enhance the protocols with Nortel specific content.
Page 208 Network Settings Nortel Networks NAT Nortel Networks provides a proprietary solution to support connectivity to their proxies from phones placed behind devices (such as routers or firewalls) that use NAT. Nortel uses the SIP ping request/reply between the Nortel proxy and the phone in order to keep the connection through the router or firewall active.
Page 209 IP Phone UI Step Action Press on the phone to enter the Options List. Select Administrator Menu. Enter your Administrator password. Note: The IP Phones accept numeric passwords only. Select Network Settings. Select NAT Settings. Select Nortel NAT. Press Change to set either “Enabled” or “Disabled”. Press Done (3 times) to finish.
Page 210 Network Settings Aastra Web UI Step Action Click on Advanced Settings->Network->Advanced Network Settings. Select Yes (enable) or No (disable) in the "Nortel NAT Traversal Enabled" field to enable or disable NAT for a Nortel network. Enter a time, in seconds, in the "Nortel NAT timer" field. Valid values are 0 to 2147483647. Default is 60.
Page 211 Configuring NAT Address and Port (optional) You can also configure a specific NAT address and port on the IP phone using the configuration files, IP Phone UI, or Aastra Web UI. Configuration Files For specific parameters you can set in the configuration files, see Appendix A, the section, Address Translation (NAT) Settings”...
Page 212 Network Settings Aastra Web UI Step Action Click on Advanced Settings->Network->Advanced Network Settings. Enter a NAT IP address in the "NAT IP" field. The value must be entered in dotted decimal format. For example, 0.0.0.0. The “NAT IP” is the public IP address of your NAT device. Enter a NAT port in the "NAT SIP Port"...
Page 213 SIP and TLS Source Ports for NAT Traversal A System Administrator can configure the SIP and TLS source ports on the IP Phone. Previously, the IP phone used default values (5060 for UDP/TCP and 5061 for TLS). The two new parameters for configuring the SIP and TLS source ports are: •...
Page 214 Network Settings Configuring SIP and TLS Source Ports Using the Configuration Files You use the following parameters to configure SIP and TLS ports for NAT traversal: • sip local port • sip local tls port Configuration Files For specific parameters you can set in the configuration files, see Appendix A, the sections: •...
Page 215 Configuring SIP and TLS Source Ports Using the Aastra Web UI Use the following procedure to configure SIP and TLS source ports using the Aastra Web UI. Aastra Web UI Click on Advanced Settings->Global SIP->Advanced SIP Settings. “Local SIP UDP/TCP Port” Parameter The “Local SIP UDP/TCP Port”...
Page 216 Network Settings Aastra Web UI The “Local SIP TLS Port” field has a default value of 5061. Change this value if required to a value greater than 1024 and less than 65535. Note: It is recommended that you avoid the conflict with any TCP ports being used. For example: WebUI HTTP server on 80/tcp and HTTPS on 443/tcp.
Page 217 The HTTPS server provides HTTP functionality over secure connections. It coexists with the HTTP server but has its own set of tasks. The main HTTPS server functions are: • Delivery of web page content to a browser client over a secure connection. •...
Page 218 Network Settings IP Phone UI Step Action Press on the phone to enter the Options List. Select Administrator Menu. Enter your Administrator password. Note: The IP Phones accept numeric passwords only. Select Configuration Server. Select HTTPS Settings. Configure HTTPS Client Select HTTPS Client.
Page 219 Aastra Web UI Step Action Click on Advanced Settings->Network->Advanced Network Settings. Select an HTTPS client method to use from the HTTPS Client Method field. Valid values are: SSL 3.0 (default) TSL 1.0 Enable HTTP to HTTPS redirect by checking the HTTPS Server - Redirect HTTP to HTTPS field check box.
Page 220: Https Server Certificate Validation
Network Settings HTTPS Server Certificate Validation The HTTPS client on the IP Phones support validation of HTTPS certificates. This feature supports the following: • Verisign, GeoTrust, and Thawte signed certificates • User-provided certificates • Checking of hostnames • Checking of certificate expiration •...
Page 221 Certificate Validation Certificate validation is enabled by default. Validation occurs by checking that the certificates are well formed and signed by one of the certificates in the trusted certificate set. It then checks the expiration date on the certificate, and finally, compares the name in the certificate with the address for which it was connected.
Page 222 Network Settings Aastra IP Phone UI Step Action Press Options, and then select Administrator Menu. On the 51i: Press Services, and then select Options->Administrator Menu. Select Configuration Server. Select HTTPS Settings->Cert. Validation. The following list displays: • Enable • Check Expires •...
Page 223 Aastra IP Phone UI Step Action Press DONE to save the change and return to the Certificates screen. Note: This change is immediately applied after pressing DONE. Enable/Disable HTTPS Validate Hostnames Select Check Hostnames. Press Change to toggle the “Check Hostnames” field to “Yes” or “No”. Press DONE to save the change and return to the Certificates screen.
Page 224 Network Settings Aastra Web UI Click on Advanced Settings->Network->HTTPS Settings. HTTPS Validation Certificate Parameters The “Validate Certificates” field is enabled by default. To disable validation of certificates, click the check mark in the box to clear the check mark. When this parameter is enabled, the HTTPS client performs validation on SSL certificates before accepting them.
Page 225 Aastra Web UI If you require the download of User-provided certificates in a .PEM formatted file, enter the file name in the format <filename.pem> in the “Trusted Certificates Filename” field. For example: trustedCerts.pem This parameter specifies a file name for a .PEM file located on the configuration server. This file contains the User-provided certificates in PEM format.
Page 226 Network Settings Universal Plug and Play (UPnP) (for remote phones) UPnP is a standard that uses Internet protocols to enable devices to be plugged into a network and automatically know about each other. With UPnP, when a user plugs a device into the network, the device configures itself, acquires a TCP IP address, and uses a discovery protocol based on the Internet's HTTP or HTTPS URL to announce its presence on the network to other devices.
Page 227 A User or Administrator can specify UPnP on specific lines using the configuration files (using the “upnp mapping lines” parameter) or the Aastra Web UI (at the path Basic Settings->Preferences->UPnP Mapping Lines). Reference For more information about enabling/disabling UPnP Mapping on specific lines, see Chapter 5, the section, page 5-83.
Page 228 Network Settings IP Phone UI Step Action Press Done (3 times) to save the changes. Note: The session prompts you to restart the IP phone to apply the configuration settings Select Restart. Aastra Web UI Step Action Click on Advanced Settings->Network->Advanced Network Settings. 4-48 41-001160-01, Rev 00, Releaes 2.3...
Page 229 Aastra Web UI Step Action The “UPnP” field is disabled by default. To enable UPnP, place a check in the “Enabled” box. Uncheck the box to disable this field. This field enables and disable UPnP on the IP phone. Click 41-001160-01, Rev 00, Releaes 2.3 to save your settings.
Page 230 Network Settings Virtual LAN (optional) Virtual Local Area Network (VLAN) is a feature on the IP phone that allows for multiple logical Ethernet interfaces to send outgoing RTP packets over a single physical Ethernet as described in IEEE Std 802.3. On the IP phone, you configure a VLAN ID that associates with the physical Ethernet port.
Page 231 The following parameters allow an administrator to configure ToS, QoS, and DiffServ QoS for VLAN: Parameters in Configuration Files Global tagging enabled priority non-ip LAN Port vlan id tos priority map tos priority map tos priority map PC Port vlan id port 1 QoS eth port 1 priority Notes: In order for the software to successfully maintain connectivity with a...
Page 232 Network Settings DSCP Range/VLAN Priority Mapping DSCP bits in the ToS field of the IP header are set for RTP, RTCP, and SIP packets using either the default values or the values configured via the "tos sip", "tos rtp", and "tos rtcp" parameters. When the VLAN global configuration parameter, "tagging enabled"...
Page 233 The following table identifies the default DSCP of protocols. Configuring Type of Service (ToS)/DSCP (optional) Use the following procedures to configure ToS/DSCP on the IP phone. Note: ToS/DSCP is enabled by default. The SIP, RTP, and RTCP parameters show defaults of 26, 46, and 46, respectively. Use the following procedures to change these settings if required.
Page 234 Network Settings IP Phone UI Step Action Select Type of Service SIP. Select Type of Service RTP. Select Type of Service RTCP. Enter a value for “Type of Service SIP”. Default is 26. Enter a value for “Type of Service RTP”. Default is 46. Enter a value for “Type of Service RTCP”.
Page 235 Aastra Web UI Step Action Click on Advanced Settings->Network->Type of Service,DSCP. Select a Protocol field: • “SIP” • “RTP” • “RTCP” Enter a value from 0 to 63. Default values are as follows: SIP = 26 RTP = 46 RTCP = 46 Note: If you change the ToS/DSCP setting for a Protocol, and VLAN is enabled, you will need to map the applicable priority to the Protocol setting as shown in the table page 4-56...
Page 236 Network Settings Configuring VLAN (optional) Use the following procedures to configure VLAN on the IP phone. Note: VLAN is disabled by default. When you enable VLAN, the IP phones use the default settings for each VLAN parameter. You can change the default settings if required using the following procedure. Configuration Files For specific parameters you can set in the configuration files, see Appendix A, the section, Area Network (VLAN) Settings”...
Page 237 IP Phone UI Step Action To set VLAN ID and priority for LAN Port (Port 0): Select Phone VLAN. Select Phone VLAN ID and enter a value from 1 to 4094 to specify the VLAN ID for the LAN Port. Default is 1.
Page 238 Network Settings IP Phone UI Step Action Press Done to save the change. Select PC Port Priority. Select a PC Port VLAN priority value from 0 to 7 for the PC Port. Default is 0. Press Done (4 times) to save the changes. Note: The session prompts you to restart the IP phone to apply the configuration settings Select Restart.
Page 239 Aastra Web UI Step Action Click on Advanced Settings->Network->VLAN. To globally enable/disable VLAN and set priority for non-IP packets: Enable VLAN by checking the VLAN Enable field check box. (Disable this field by unchecking the check box). With VLAN enabled, select the priority (0 to 7) for non-IP packets in the Priority, Non-IP Packet field. To set VLAN ID and priority for the LAN Port (Port 0): Enter a VLAN ID value from 1 to 4094 in the VLAN ID field.
Page 240 Network Settings Aastra Web UI Step Action To set VLAN ID and priority for the PC Port (Port 1): Enter a VLAN ID value from 1 to 4095 in the VLAN ID field. Default is 1. Note: If you set the PC Port VLAN ID (Port 1) to 4095, all untagged packets are sent to this PC Port. The following is an example of configuring the phone on a VLAN where all untagged packets are sent to the passthrough port.
Page 241 RPORT The Session Initiation Protocol (SIP) operates over UDP and TCP. When used with UDP, responses to requests are returned to the source address from which the request came, and returned to the port written into the topmost “Via” header of the request.
Page 242 Network Settings Configuring Rport Using the Aastra Web UI Use the following procedure to configure Rport on your phone using the Aastra Web UI. Aastra Web UI Click on Advanced Settings->Network->Advanced Network Settings. In the "Advanced Network Settings" section, enable the "Rport (RFC3581" field by checking the check box.
Page 243 Network Time Servers Network Time Protocol (NTP) is a protocol that the IP phone uses to synchronize the phone clock time with a computer (configuration server) in the network. To use NTP, you must enable it using the configuration files or the Aastra Web UI. You can specify up to three time servers in your network.
Page 244 Network Settings IP Phone UI Step Action Enter the IP Address (in dotted decimal) or qualified domain name for the Time Server. Press Done to save the change. Use the following procedure to enable/disable and configure the NTP Servers using the Aastra Web UI. Aastra Web UI Step Action...
Page 245 Aastra Web UI Step Action Enter an IP address or qualified domain name in the "Time Server 1", "Time Server 2", and/or "Time Server 3" field(s) to specify the location of the NTP time server. Click 41-001160-01, Rev 00, Releaes 2.3 to save your changes.
Page 246: Global Sip Settings
Global SIP Settings Global SIP Settings Description The IP phone uses the information in the Global Session Initiation Protocol (SIP) settings to register at the IP PBX. The IP phone configuration defines network and user account parameters that apply globally to all SIP lines. Since not all SIP lines are necessarily hosted using the same IP-PBX/server or user account, additional sets of per-line parameters can also be defined for network and user account.
Page 247: Basic Sip Settings
Basic SIP Settings Specific parameters are configurable on a global and per-line basis. You can also configure specific parameters using the IP Phone UI, the Aastra Web UI, or the configuration files. If you have a proxy server or have a SIP registrar present at a different location than the PBX server, the SIP parameters may need to be changed.
Page 248 Global SIP Settings Reference For more information about centralized conferencing, see Chapter 5, the section, “Centralized Conferencing (for Sylantro and Broadsoft Servers)” SIP Per-Line Parameters IP Phone UI Parameters SIP Per-Line Authentication Parameters • Screen Name • • User Name •...
Page 249 Note: The "sip vmail" and "sip lineN vmail" parameters are configurable using the configuration files only. To configure voicemail see Chapter 5, the section, page 5-293. Specific sets of SIP parameters are inter-dependent with each other. To prevent conflicting parameter values from being applied, per-line values always take precedence over the corresponding set of global values.
Page 250 Global SIP Settings Line3 specifies per-line values for proxy IP address and proxy port, so the phone uses those parameter values for SIP calls made on that line. However, because those parameters are part of the SIP network block, the phone does not apply any of the global SIP network block parameters.
Page 251: How It Works
Configuring Network and Session Initiation Protocol (SIP) Features Global SIP Settings Backup Proxy/Registrar Support The IP phones support a backup SIP proxy and backup SIP registrar feature. If the primary server is unavailable, the phone automatically switches to the backup server allowing the user's phone to remain in service.
Page 252 Global SIP Settings You can configure SRV lookup using the configuration files (aastra.cfg and <mac>.cfg) only. The parameters to use are: • sip proxy ip • sip proxy port Configuring Basic SIP Network Settings (optional) You can configure SIP settings using the configuration files, the IP Phone UI, or the Aastra Web UI.
Page 253 IP Phone UI Step Action Press on the phone to enter the Options List. Select Administrator Menu. Enter your Administrator password. Note: The IP Phones accept numeric passwords only. Select SIP Settings. Configuring Proxy IP and Proxy Port Select Proxy IP/Port. Enter an IP address or fully qualified host name in the Proxy Server field.
Page 254 Global SIP Settings IP Phone UI Step Action Select User Name to enter the username in the name field of the SIP URI for the IP phone, and for registering the phone at the registrar. Note: The IP phones allow usernames containing dots (“.”). You can also enter the same user name for different registrar and proxy IP addresses.
Page 255 Aastra Web UI Step Action For global configuration, click on Advanced Settings->Global SIP->Basic SIP Settings. 41-001160-01, Rev 00, Releaes 2.3 Global SIP Settings 4-75...
Page 256 Global SIP Settings Aastra Web UI Step Action Or, for per-line configuration, click on Advanced Settings->Line N (1-9). To configure SIP authentication settings: In the "Screen Name" field, enter the screen name that displays on the idle screen. 4-76 41-001160-01, Rev 00, Releaes 2.3...
Page 257 Aastra Web UI Step Action In the "Screen Name 2" field, enter the text you want to display on the phone under the “Screen Name” on the idle screen. Notes: 1. If other status messages display on the phone, such as “Network Disconnected”, the Screen Name 2 value does not display.
Page 258 Global SIP Settings Aastra Web UI Step Action In the "Line Mode" field, select "Generic" for normal mode, "BroadSoft SCA" for a BroadWorks network, or "Nortel" for a Nortel network. To configure SIP network settings: In the "Proxy Server" field, enter an IP address or fully qualified host name of the SIP proxy server. In the "Proxy Port"...
Page 259 Aastra Web UI Step Action To enter a value in the “Conference Server URI” field, see Chapter 5, the section, Conferencing (for Sylantro and Broadsoft Servers)” Click 41-001160-01, Rev 00, Releaes 2.3 page 5-341. to save your changes. Global SIP Settings “Centralized 4-79...
Page 260: Advanced Sip Settings (Optional)
Global SIP Settings Advanced SIP Settings (optional) Advanced SIP Settings on the IP Phone allow you to configure specific features on the phone. The following table provides a list of Advanced SIP Settings that you can configure using the Aastra Web UI or the configuration files. Aastra Web UI Parameters Explicit MWI Subscription Explicit MWI Subscription Period...
Page 261 Aastra Web UI Parameters ACD Subscription Period (see Chapter BLA Subscription Period (see Chapter Blacklist Duration (see Chapter Whitelist Proxy (see Chapter XML SIP Notify (see Chapter 41-001160-01, Rev 00, Releaes 2.3 Configuration File Parameters sip acd subscription period (see sip acd subscription period (see sip blacklist duration (see sip whitelist (see...
Page 262 Global SIP Settings Reference Refer to Appendix each of the above parameters. For more information about Blacklist Duration and Whitelist Proxy, see Chapter 6, “Configuring Advanced Operational Features.” Configuring Advanced SIP Settings Use the following procedures to configure the advanced SIP settings on the IP phone.
Page 263 Aastra Web UI Step Action For Global configuration, click on Advanced Settings->Global SIP->Advanced SIP Settings. Or for per-line configuration, click on Advanced Settings->Line N (1-9). 41-001160-01, Rev 00, Releaes 2.3 Global SIP Settings 4-83...
Page 264 Global SIP Settings Aastra Web UI Step Action Enable the "Explicit MWI Subscription" field by checking the check box. (Disable this field by unchecking the check box. Default is disabled). If the IP phone has a message waiting subscription with the Service Provider, a Message Waiting Indicator (MWI) (LED or display icon) tells the user there is a message on the IP Phone.
Page 265 Aastra Web UI Step Action If you enable the “AS-Feature-Event Subscription” field, then in the “AS-Feature-Event Subscription Period” field, enter the amount of time, in seconds, between resubscribing. If the phone does not resubscribe in the time specified for this parameter, it loses subscription.. Default is 3600.
Page 266 Global SIP Settings Aastra Web UI Step Action In the "Local SIP UDP/TCP Port" field, specify the local source port (UDP/TCP) from which the phone sends SIP messages. Default is 5060. For more information about this feature, see the section, Traversal”...
Page 267 Aastra Web UI Step Action The “BLA Subscription Period” field is enabled by default with a value of 300 seconds. This feature sets the amount of time, in seconds, that the phone waits to receive a BLA subscribe message from the server. If you specify zero (0), the phone uses the value specified for the BLA expiration in the subscribe message received from the server.
Page 268 Global SIP Settings Aastra Web UI Step Action Enable the "XML SIP Notify" field by checking the check box. (Disable this field by unchecking the check box. Default is disabled). Enabling this parrameter allows the phone to accept or reject an aastra-xml SIP NOTIFY message. Note: To ensure the SIP NOTIFY is coming from a trusted source, it is recommended that you enable the Whitelist feature (Whitelist Proxy parameter) on the IP phone.
Page 269: Real-Time Transport Protocol (Rtp) Settings
Real-time Transport Protocol (RTP) Settings Real-time Transport Protocol (RTP) is used as the bearer path for voice packets sent over the IP network. Information in the RTP header tells the receiver how to reconstruct the data and describes how the bit streams are packetized (i.e. which codec is in use).
Page 270 Global SIP Settings RTP Port RTP is described in RFC1889. The UDP port used for RTP streams is traditionally an even-numbered port, and the RTCP control is on the next port up. A phone call therefore uses one pair of ports for each media stream. The RTP port is assigned to the first line on the phone, and is then incremented for each subsequent line available within the phone to provided each line a unique RTP port for its own use.
Page 271 All Codecs have a sampling rate of 8,000 samples per second, and operate and operate in the 300 Hz to 3,700 Hz audio range. The following table lists the default settings for bit rate, algorithm, packetization time, and silence suppression for each Codec, based on a minimum packet size.
Page 272 Global SIP Settings Silsupp is used to enable or disable silence suppression. Voice Activity Detection (VAD) on the IP phones is used to determine whether each individual packet contains useful speech data. Enabling silsupp results in decreased network bandwidth, by avoiding sending RTP packets for any frame where no voice energy was detected by the VAD.
Page 273: Dtmf Method
DTMF Method A feature on the IP phone allows you to select the DTMF method that the phone uses to send DTMF digits from the IP phone via INFO messages. You can set the DTMF method as Real-Time Transport Protocol (RTP), SIP info, or both. You can configure the DTMF method on a global or per-line basis using the configuration files or the Aastra Web UI.
Page 274: Silence Suppression
Global SIP Settings If an SRTP enabled IP phone initiates a call, and the receiving phone is also SRTP enabled, the IP Phone UI displays a “lock” icon, indicating that the call is secure. If the receiving phone does not support SRTP, the IP phone will send unsecured RTP messages instead of SRTP encrypted messages.
Page 275 Configuring RTP Features Use the following procedures to configure the RTP features on the IP phone. Configuration Files For specific parameters you can set for RTP features in the configuration files, see Appendix A, the section, “RTP, Codec, DTMF Global Settings” IP Phone UI Step Action...
Page 276 Global SIP Settings Aastra Web UI Step Action Click on Advanced Settings->Global SIP->RTP Settings. Global Settings. Click on Advanced Settings->Line <N>->RTP Settings. Per-Line Settings. 4-96 41-001160-01, Rev 00, Releaes 2.3...
Page 277 Aastra Web UI Step Action Enter an RTP Port Base in the RTP Port field. Default is 3000. The RTP Port indicates the port through which the RTP packets are sent. This value must specify the beginning of the RTP port range on the gateway or router. The RTP port is used for sending DTMF tones and for the audio stream.
Page 278 Global SIP Settings Aastra Web UI Step Action Select a method to use from the “DTMF Method” list box. Valid values are RTP, SIP Info, Both. Default is RTP. Note: You can configure the DTMF Method on a global or per-line basis. Select the type of RTP encryption to use from the “RTP Encryption”...
Page 279: Autodial Settings
Autodial Settings The IP phones include a feature called “Autodial”. When you configure Autodial on an IP phone, the phone automatically dials a preconfigured number whenever it is off-hook. Depending on the configuration you specify, the Autodial functions as either a “hotline”, or as a “warmline,” as follows: •...
Page 280 Global SIP Settings Configuring AutoDial Using the Configuration Files You use the following parameters to configure Autodial using the configuration files: Global Configuration • sip autodial number • sip autodial timeout Per-Line Configuration • sip lineN autodial number • sip lineN autodial timeout Configuration Files For specific parameters you can set in the configuration files, see Appendix A, the section, Settings”...
Page 281: Configuring Autodial Using The Aastra Web Ui
Configuring Autodial Using the Aastra Web UI Use the following procedure to configure Autodial using the Aastra Web UI. By default, your IP phone uses the global settings you specify for Autodial for all lines on your IP phone. However, you can also configure Autodial on a per-line basis.
Page 282 Global SIP Settings Aastra Web UI Per-Line Configuration Click on Advanced Settings->Line <1 - 9>->Autodial Settings. Do one of the following actions: • To allow this line to use the global autodial settings, click on the Use Global Settings parameter to enable it, then click •...
Page 283 Aastra Web UI In the “Autodial Timeout” field, specify a value, in seconds, for the timer for this line as follows: • If you want the IP phone to autodial the number immediately (hotline) whenever the IP phone is off-hook, accept the default value of 0. •...
Page 284: Configuration Server Protocol
Configuration Server Protocol Configuration Server Protocol You can download new versions of firmware and configuration files from the configuration server to the IP phone using any of the following types of protocols: TFTP, FTP, HTTP, and HTTPS. For each Protocol, you can specify the path for which the configuration files are located on the server.
Page 285 IP Phone UI Step Action Enter your Administrator password. Note: The IP Phones accept numeric passwords only. Select Configuration Server. Select Download Protocol. Select from the following: • Use TFTP • Use FTP • Use HTTP • Use HTTPS Default is “Use TFTP”. The IP phone uses the protocol you select to download new firmware and configuration files from the configuration server.
Page 286 Configuration Server Protocol IP Phone UI Step Action Enter the IP address of the protocol server (in dotted decimal format). Use the following table to configure the applicable server. TFTP Settings - Select Primary TFTP - Enter the IP address or fully qualified domain name of the primary TFTP server. - Press Done or Set to save the change.
Page 287 IP Phone UI Step Action (Cont’d) HTTP Settings - Select HTTP Server - Enter the IP address of the HTTP server. - Press Done or Set. - Select HTTP Path. - Enter the path name for which the configuration files reside on the HTTP server for down- loading to the IP Phone.
Page 288 Configuration Server Protocol IP Phone UI Step Action (Cont’d) HTTPS Settings (Continued) - Select HTTPS Server. - Select HTTP->HTTPS. - For 9143i, 51i, 53i:: Press Change to select “Do not redirect”or “Redirect”. Default is “Do not redirect”. Enabling this feature redirects the HTTP protocol to HTTPS. Press Set.
Page 289 Aastra Web UI Step Action Click on Advanced Settings->Configuration Server. 41-001160-01, Rev 00, Releaes 2.3 Configuration Server Protocol 4-109...
Page 290 Configuration Server Protocol Aastra Web UI Step Action Select the protocol from the "Download Protocol" list box. Valid values are TFTP, FTP, HTTP, and HTTPS. Default is TFTP. The IP phone uses the protocol you select to download new firmware and configuration files from the configuration server.
Page 291 Aastra Web UI Step Action HTTP - Enter an IP address or fully qualified domain name in the "HTTP Server" field. - Enter the path name in the “HTTP Path” field for which the configuration files reside on the HTTP server for downloading to the IP Phone. If the IP phone’s files are located in a sub-directory beneath the server’s root directory, the relative path to that sub-directory should be entered in this field.
Page 292 IP Phone Administrator Guide Configuration Server Protocol 4-112 41-001160-01, Rev 00, Releaes 2.3...
Page 293: About This Chapter
Configuring Operational Features About this chapter Introduction The IP phones have specific operational features you can configure to customize your IP phone. This chapter describes each feature and provides procedures for configuring your phone to use these features. Topics This chapter covers the following topics: Topic Operational Features User Passwords...
Page 294 About this chapter Topic Local Dial Plan Park Calls/Pick Up Parked Calls Suppressing DTMF Playback Display DTMF Digits Call Waiting/Call Waiting Tone Stuttered Dial Tone XML Beep Support Status Scroll Delay Incoming Call Interrupts Dialing Switch Focus to Ringing Line Preferred Line and Preferred Line Timeout Goodbye Key Cancels Incoming Call UPnP Mapping Lines (for remote phones)
Page 295 Topic BLA Subscription Period Directed Call Pickup/Group Call Pickup (for Sylantro Servers) Do Not Disturb (DND) Bridged Line Appearance (BLA) BLA Support for Third Party Registration Park/Pick Up Key Last Call Return (lcr) (Sylantro Servers) Call Forwarding Callers List Customizable Callers List and Services Keys Missed Calls Indicator Directory List Voicemail (9480i, 9480i CT, 55i, 57i, and 57i CT only)
Page 296 About this chapter Topic Centralized Conferencing (for Sylantro and Broadsoft Servers) Authentication Support for HTTP/HTTPS Download Methods, used with Broadsoft Client Management System (CMS) Customizing the Display Columns on the 560M Expansion Module Page page 5-341 page 5-345 page 5-348 41-001160-01, Rev 00, Release 2.3...
Page 297: Operational Features
Operational Features Description This section describes the operational features managed and configured by a System Administrator. User Passwords A user or an administrator can change the user passwords on the phone using the configuration files, the IP phone UI, or the Aastra Web UI. Use the following procedures to change the user password.
Page 298 Operational Features IP Phone UI Enter the new user password. Note: The IP phones support numeric characters only in passwords. If you enter a password with alpha characters, the phone uses the default password instead. Press Enter. Re-enter the new user password. Press Enter.
Page 299 Configuring Operational Features Operational Features Resetting a User Password If a user forgets his password, either the user or an administrator can reset it so a new password can be entered. The reset user password feature resets the password to the factory default which is blank (no password). You can reset a user password using the Aastra Web UI only at the path Operation->Phone Lock.
Page 300 Operational Features Aastra Web UI In the “Reset User Password” field, click The following screen displays: In the “Current Password” field, leave this blank. In the “New Password” field, enter a new password for the user. Note: The IP phones support numeric characters only in passwords. If you enter a password with alpha characters, the phone uses the default password instead.
Page 301: Administrator Passwords
Administrator Passwords An administrator can change the administrator passwords on the phone using the configuration files only. An administrator can also assign a password for using the Options key on the IP phone. You turn this feature on and off by entering the "options password enabled"...
Page 302: Locking/Unlocking The Phone
Operational Features Locking/Unlocking the Phone A user or administrator can lock a phone to prevent it from being used or configured. Once the phone is locked, the user or administrator can enter their password to unlock the phone. You can lock/unlock a phone using the configuration files, the IP Phone UI, or the Aastra Web UI.
Page 303 Locking/Unlocking the Phone Using the IP Phone UI Use the following IP Phone UI procedure to lock/unlock an IP phone and prevent it from being used or configured. IP Phone UI Step Action Lock the phone: Press on the phone to enter the Options List. Select Phone Lock.
Page 304 Operational Features Locking/Unlocking the Phone Using the Aastra Web UI Use the following Aastra Web UI procedure to lock/unlock an IP phone and prevent it from being used or configured. Aastra Web UI Click on Operation->Phone Lock. Lock the phone: In the “Lock the Phone?”...
Page 305 Configuring a Lock/Unlock Key Using the Configuration Files Using the configuration files, you can configure a key on the phone (softkey, programmable key, or expansion module key) to use as a lock/unlock key. In the configuration files, you assign the function of the key as “phonelock”. Use the following procedure to configure a key as a lock/unlock key using the configuration files.
Page 306 Operational Features Configuring a Lock/Unlock Key using the Aastra Web UI Using the Aastra Web UI, you can configure a key on the phone (softkey, programmable key, expansion module key) to use as a lock/unlock key. In the Aastra Web UI, you assign the function of the as “Phone Lock”. Use the following procedure to configure a key as a lock/unlock key using the Aastra Web UI.
Page 307 Aastra Web UI In the “Type” field, select Phone Lock from the list of options. Click Using the Configured Lock/Unlock Key on the IP Phone After configuring a key as a lock/unlock key, refer to the following procedure to use the key on the IP phone. IP Phone UI Step Action...
Page 308: Defining An Emergency Dial Plan
Operational Features Defining an Emergency Dial Plan Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services for assistance when required. The emergency telephone number may differ from country to country.
Page 309 Configuring an Emergency Dial Plan Use the following procedures to specify the numbers to use on your phone for dialing emergency services in your area. Configuration Files For specific parameters you can set in the configuration files, see Appendix A, the section, Plan Settings”...
Page 310: Time And Date
Operational Features Time and Date In addition to enabling/disabling the time server, you can also set the time and date, set the time and date format, set the time zone, and set daylight savings time on the IP phones. You configure these features using the configuration files, the IP Phone UI, or the Aastra Web UI.
Page 311: Time Zone & Dst
Time Zone & DST There are two ways you can set the time zone on the IP Phones. First Method - You can set a time zone using the Time Zone option in the IP Phone UI or you can use the “time zone name” parameter in the configuration files.
Page 312 Operational Features Custom Configuration File Parameter Absolute Time (not applicable to Eastern Standard Time (EST)) dst start month dst end month dst [start |end] week dst start day dst end day dst start hour dst end hour Relative Time dst start month dst end month dst start week 5-20...
Page 313 Custom Configuration File Parameter dst end week dst start day dst end day dst start hour dst end hour 41-001160-01, Rev 00, Release 2.3 Description The week in the specified month in which DST ends. Valid value is a positive or negative integer from 1 to 5. 1 = first full week of month -1 = last full week of month 2 = second full week of month...
Page 314 Operational Features Example 1 The following is an example of a custom time zone configuration in the configuration files using relative time (for EST): time zone name: custom dst [start|end] relative date: 1 #relative time zone minutes: 300 dst minutes: 60 Example 2 The following is an example of a custom time zone configuration in the configuration files using absolute time:...
Page 315 Configuring Time and Date Using the IP Phone UI Use the following procedure to set a time and date, time and date format, time zone, and daylight savings time using the IP Phone UI. IP Phone UI Step Action Press on the phone to enter the Options List.
Page 316 Operational Features IP Phone UI Step Action Press Done to save the Date Format. Set Time Zone: Select Time Zone. For 9143i, 51i, 53i: Press * to display a list of Time Zone options. Select a Time Zone from the list of options. For valid values, see Appendix A, the section, Note: The default Time Zone is US-Eastern.
Page 317 Configuring Time and Date Using the Aastra Web UI Use the following procedure to set a time and date, time and date format, time zone, and daylight savings time using the Aastra Web UI. Aastra Web UI Click on Basic Settings->Preferences->Time and Date Setting. In the “Time Format”...
Page 318: Backlight Mode (9480I, 9480I Ct, 55I, 57I, And 57I Ct Only)
Operational Features Backlight Mode (9480i, 9480i CT, 55i, 57i, and 57i CT only) The 9480i, 9480i CT, 55i, 57i, and 57i CT have a backlight feature that allows you to turn the backlight on the LCD: • On (always on) •...
Page 319 IP Phone UI Step Action Select Backlight. Use the UP and DOWN arrow keys to select the Backlight status for your phone. Default is “On”. Valid options are: • • On (Default) • Auto Note: Setting the Backlight to “Auto” displays an ADVANCED button for you to set the Auto timer. If you select “On”...
Page 320 Operational Features IP Phone UI Step Action If you select “Auto”, press the Advanced softkey to set the automatic timer. Using the keypad, enter the amount of seconds you want the phone to stay backlit when the phone is idle. Default is 10 seconds. Valid values are 1 to 30. When this period of time is reached, the phone turns off the backlight.
Page 321: Live Dial Pad
Live Dial Pad* The "Live Dialpad" option on the IP phone turns the Live Dial Pad mode ON or OFF. With live dial pad ON, the IP phone automatically dials out and turns ON Handsfree mode as soon as a dial pad key or softkey is pressed. With live dial pad OFF, if you dial a number while the phone is on-hook, lifting the receiver or pressing the *Availability of feature dependant on your phone system or service provider.
Page 322: Language
Operational Features Language The IP phones support several different languages. You can have the IP phone UI and the Aastra Web UI display in a specific language as required. When you set the language to use, all of the display screens (menus, services, options, configuration parameters, etc.) display in that language.
Page 323 where <ISO 639> is the language code specified in Standard ISO 639 (see Appendix A, the section, page A-157) and <ISO 3166> is the country code specified in Standard ISO 3166 (see Country Codes (from Standard ISO 3166) The <ISO 3166> attribute is optional. Note: Adding/changing language packs can only be done at bootup of the IP phone.
Page 324 Operational Features Loading Language Packs via the Aastra Web UI Using the Aastra Web UI, you can specify a language pack to load using the parameters at Basic Settings->Preferences->Language Settings. You use the following fields in the Aastra Web UI to specify which language packs to load: Once the language pack is loaded to the phone, it is available for selection from either the configuration files, the IP Phone UI or the Aastra Web UI.
Page 325: Specifying The Language To Use
Specifying the Language to Use Once the language pack(s) have loaded, you must then specify which language to use on the phone. After the phone has booted up, you can specify which language(s) to use. You can use the configuration files and the IP Phone UI to specify the language for the IP Phone UI.
Page 326 Operational Features IP Phone UI Step Action Press on the phone to enter the Options List. Select Language. Select English (English), Français (French), Español (Spanish), Deutsch (German), Italiano (Italian). Notes: 1. Valid values for the 57i CT cordless handset are English, French, and Spanish only. 2.
Page 327 Aastra Web UI Click on Basic Settings->Preferences->Language Settings. Loading the Language Pack In the “Language N” fields, enter the file name of the language pack you want to use to display a specific language in the Aastra Web UI. For example, you could enter the following in the “Language 1”, “Language 2”, “Language 3”, and “Language 4”...
Page 328 Operational Features Aastra Web UI In the “Webpage Language” field, select a language to apply to the Aastra Web UI. The IP phone supports the following languages: • English (default) • French (European French and Canadian French) • Spanish (European Spanish and Mexican Spanish) •...
Page 329 Specifying the Input Language to Use The 5i Series phones support text and character inputs in various languages (English, German, French, Spanish, and Italian). Inputting textual or character information into the IP Phone UI, Aastra Web UI, and XML scripts can now be done in various languages using the keypad on the phone.
Page 330 Operational Features French Uppercase Characters 1.:;=_,-'&() ABC2ÀÂÇÁÅÆ DEF3ÉÈÊË GHI4ÎÏ JKL5 MNO6ÑÓÒÔÖ PQRS7 TUV8ÚÙÛÜ WXYZ9 * <SPACE> #/\@ Spanish Uppercase Characters 1.:;=_,-'&() ABC2ÁÀÇ DEF3ÉÈ GHI4ÏÍ JKL5 MNO6ÑÓÒ PQRS7 TUV8ÚÜ WXYZ9 * <SPACE> #/\@ 5-38 Lowercase Characters 1.:;=_,-'&() abc2àâçáåæ def3éèêë ghi4îï jkl5 mno6ñóòôö...
Page 331 German Uppercase Characters 1.:;=_,-'&() ABC2ÄÀ DEF3É GHI4 JKL5 MNO6Ö PQRS7ß TUV8Ü WXYZ9 * <SPACE> #/\@ Italian Uppercase Characters 1.:;=_,-'&() ABC2ÀCÇ DEF3ÉÈË GHI4 JKL5 MNO6ÓÒ PQRS7 TUV8Ù WXYZ9 * <SPACE> #/\@ 41-001160-01, Rev 00, Release 2.3 Operational Features Lowercase Characters 1.:;=_,-'&() abc2äà...
Page 332 Operational Features Configuring Language Input Using the Configuration Files An Administrator can specify the input language to use by entering a specific parameter in the configuration files. An Administrator must enter the following parameter to enable this feature: • input language Use the following procedures to specify the input language to use on the IP phone.
Page 333 Use the following procedure to change the input language using the IP Phone UI. Aastra IP Phone UI Step Action Press the Options key. Select Language from the Options List. Select Input Language from the Language List. Select the language you want to use on the IP phone for inputting text and characters. Valid values are: •...
Page 334 Operational Features Configuring Language Input Using the Aastra Web UI Once “Language Input” is enabled, an Administrator or User can also change the input language on the phone using the Aastra Web UI. The “Input Language” option appears at the path Basic Settings->Preferences->Language Settings. Use the following procedure to set the input language using the Aastra Web UI.
Page 335 Configuring Language Input for an XML Application A System Administrator can enable input languages in XML applications using the <AastraIPPhoneInputScreen> object and the “inputLanguage” attribute. The “inputLanguage” attribute can have a value of any of the following: • English • French •...
Page 336 Operational Features Note: If a non-supported value is used with the “inputLanguage” attribute in the XML script, the phone uses the input language that was configured using the Aastra Web UI or the IP Phone UI. If the parameters are not set in the Aastra Web UI or the Phone UI, the phone uses the default of "English".
Page 337: Locking Ip Phone Keys
Locking IP Phone Keys The IP phones allow you to lock or unlock programmable keys, softkeys, hard keys, cordless handset keys, and expansion keys (for expansion modules). When key locking is enabled, the phone uses the server settings and ignores any previous local configuration.
Page 338: Locking/Unlocking The Save And Delete Keys (53I)
Operational Features Note: The 9143i and 53i IP phones prevent users from setting a speed dial key via the Phone UI on a key that has been locked. Locking the IP Phone Keys Use the following procedures to lock the softkeys and programmable keys on the IP phone.
Page 339 If a System Administrator unlocks the SAVE and DELETE keys, these keys can be configured with the same functions that are available for the other programmable keys. Only the System Administrator can unlock these keys. The Save key allows you to save entries to the Directory and perform a Save-To from the Callers List.
Page 340 Operational Features IMPORTANT: If you change the functions of the Save and Delete keys, and then an Administrator locks Keys 1 and 2, the functions are automatically set back to the default settings of "Save" and "Delete". Note: The Save and Delete functions are limited to Key 1 and Key 2 on the 53i IP phone only.
Page 341: Local Dial Plan
Local Dial Plan A dial plan describes the number and pattern of digits that a user dials to reach a particular telephone number. Access codes, area codes, specialized codes, and combinations of the number of digits dialed are all part of a dial plan. For instance, the North American Public Switched Telephone Network (PSTN) uses a 10-digit dial plan that includes a 3-digit area code and a 7-digit telephone number.
Page 342: Prefix Dialing
Operational Features The dial plan in the above example can accept any 4-digit dial strings that begin with a '0' or '1', any 5-digit dial strings that begin with a '2' up to '8', any 12-digit dial strings that begin with '91', any non-empty digit string that ends with a '.' or any 2-digit code that begins with a '*'.
Page 343 where “9” is the prepended digit, and you dial the following number: 15551212 the IP phone automatically adds the “9” digit to the beginning of the dialed number before the number is forwarded as 915551212. Note: You can configure a local dial plan via the configuration files or the Aastra Web UI.
Page 344 Operational Features Secondary Dial Tone The IP phones now support a feature that allows the user to dial a predefined dial string, obtain a dial tone, and continue dialing. A User or Administrator can configure this using the existing Dial Plan feature on the phone. You can enter a new character string in the dial plan that allows you to configure the secondary dial tone.
Page 345 Configuring the SIP Local Dial Plan, Dial Plan Terminator, and Digit Timeout Use the following procedures to configure the SIP Local Dial Plan using the configuration files or the Aastra Web UI. Configuration Files For specific parameters you can set in the configuration files, see Appendix A, the section, Plan Settings”...
Page 346 Operational Features Aastra Web UI In the "Digit Timeout (in seconds)" field, enter a timeout value. This is the length of time, in seconds, he phone waits before dialing. Default is 4 seconds. Click 5-54 to save your changes. 41-001160-01, Rev 00, Release 2.3...
Page 347: Park Calls/Pick Up Parked Calls
Using a programmable configuration Note: The IP phones accept both methods of configuration. However, to avoid redundancy, Aastra Telecom recommends you configure either a static configuration or a programmable configuration. The IP phones support the Park/Pickup feature on the Asterisk, BroadWorks, Sylantro, and ININ PBX servers.
Page 348 Operational Features In the Aastra Web UI, you use the following fields at Basic Settings-> Preferences to configure park/pickup statically: • Park Call • Pickup Call How It displays on the Phone On the IP phone UI, the static configuration method displays the following: •...
Page 349 Configuring Park /Pickup using Static Configuration (9480i, 9480i CT, 55i, 57i, 57i CT only) Use the following procedures to configure the Park/Pickup call feature using the static configuration method. Note: Aastra recommends you configure either the static or the programmable configuration, but not both. Configuration Files For specific parameters you can set in the configuration files, see Appendix A, the section, “Park and Pickup Global Settings (9480i, 9480i CT, 57i/57i CT only)”...
Page 350 Operational Features Aastra Web UI Click on Basic Settings->Preferences->General. Enter a server value in the Park Call field to which incoming live calls will be parked. Note: For values to enter in this field, see the table page 5-56. Enter a server value in the "Pickup Parked Call" field. Note: For values to enter in this field, see the table page 5-56.
Page 351: Suppressing Dtmf Playback
Suppressing DTMF Playback A feature on the IP phones allows users and administrators to enable or disable the suppression of DTMF playback when a number is dialed from the softkeys and programmable keys. When suppression of DTMF playback is disabled, and you press a softkey or programmable key, the IP phone dials the stored number and displays each digit as dialed in the LCD window.
Page 352 Operational Features Aastra Web UI Click on Basic Settings->Preferences->General. Enable the "Suppress DTMF Playback" field by checking the check box. (Disable this field by unchecking the box). Default is disabled. Click to save your settings. You must restart your IP phone for the changes to take affect. Click on Operation->Reset.
Page 353: Display Dtmf Digits
Display DTMF Digits A feature on the IP phones allows users and administrators to enable or disable DTMF (dual-tone multi-frequency) digits to display to the IP phone when using the keypad to dial, or when dialing from a softkey or programmable key. DTMF is the signal sent from the phone to the network that you generate when you press the phone’s touch keys.
Page 354 Operational Features Aastra Web UI Click on Basic Settings->Preferences->General. Enable the "Display DTMF Digits" field by checking the check box. (Disable this field by unchecking the box). Default is disabled. Click to save your settings. You must restart your IP phone for the changes to take affect. Click on Operation->Reset.
Page 355: Call Waiting/Call Waiting Tone
Call Waiting/Call Waiting Tone A call waiting feature notifies the user currently on the phone, of a new incoming call. You can disable this call waiting feature, so that the new incoming call is automatically rejected by the phone with a busy message. A User or Administrator can configure this feature.
Page 356 Operational Features Call Waiting Tone You can also enable or disable the playing of a short “Call Waiting Tone" when there is an incoming call on your phone. This feature is enabled by default. If you have Call Waiting enabled, and a call comes into the line for which you are on an active call, a tone is audible to notify you of that incoming call.
Page 357 Aastra Web UI Click on Basic Settings-> Preferences->General. The "Call Waiting" field is enabled by default. To disable this field, uncheck the box. This feature allows you to enable or disable the call waiting feature on the IP phone. The "Play Call Waiting Tone" field is enabled by default. To disable this field, uncheck the box. This feature allows you to enable or disable the call waiting tone on the IP phone.
Page 358: Stuttered Dial Tone
Operational Features Stuttered Dial Tone You can enable or disable the playing of a stuttered dial tone when there is a message waiting on the IP phone. You can configure this feature using the configuration files and the Aastra Web Configuring Stuttered Dial Tone Use the following procedures to configure stuttered dial tone on the IP phones.
Page 359 Aastra Web UI Click on Basic Settings->Preferences->General. The "Stuttered Dial Tone" field is enabled by default. To disable this field, uncheck the box. Click 41-001160-01, Rev 00, Release 2.3 to save your changes. Operational Features 5-67...
Page 360: Xml Beep Support
Operational Features XML Beep Support The IP phones have a feature that allows you to enable or disable a beep on the phone with it receives a status message from an XML application. This beep can be turned ON or OFF using the Aastra Web UI, the configuration files, or in an XML script.
Page 361 Aastra Web UI Click on Basic Settings->Preferences->General. The “XML Beep Support” field is enabled by default. To disable this field, uncheck the box. Click 41-001160-01, Rev 00, Release 2.3 to save your changes. Operational Features 5-69...
Page 362: Status Scroll Delay
Operational Features Status Scroll Delay The IP phones have a feature that allows you to specify the time delay, in seconds, between the scrolling of each status message (including XML status messages) on the phone. The default time is 5 seconds for each message to display before scrolling to the next message.
Page 363 Aastra Web UI Click on Basic Settings->Preferences->General. In the “Status Scroll Delay (seconds)” field, enter a value, in seconds, that each XML status message displays on the phone. Default is 5 seconds. Valid values are 1 to 25. Click 41-001160-01, Rev 00, Release 2.3 to save your changes.
Page 364: Incoming Call Interrupts Dialing
Operational Features Incoming Call Interrupts Dialing You can configure whether or not an incoming call interrupts an outgoing call that is dialing. The “Incoming Call Interrupts Dialing” (Web UI) parameter or “incoming call cancels dialing” (in config file) parameter controls this feature. How it Works When you enable this parameter (1 = enable), an incoming call interrupts the outgoing call during dialing and allows the phone to ring for the user to answer the...
Page 365 Transfer/Conference Call Behavior If you are dialing the phone to transfer or conference a call, and your phone receives an incoming call, your dialing is never interrupted (regardless of whether the “Incoming Call Interrupts Dialing” is enabled or disabled). For Transfer and Conference, the incoming calls always go to an available line (other than the one you are using for dialing) and the incoming call’s line LED blinks.
Page 366 Operational Features Aastra Web UI Click on Basic Settings->Preferences->General. Incoming Call Interrupts Dialing is disabled by default. If required, enable the "Incoming Call Interrupts Dialing" field by checking the check box. Click 5-74 to save your changes. 41-001160-01, Rev 00, Release 2.3...
Page 367: Switch Focus To Ringing Line
Switch Focus to Ringing Line An Administrator or User can control the behavior of the phone when it receives an incoming call when it is already in a connected call. By default, the phone switches focus to the ringing line to enable the user to see who is calling them. You can turn off this functionality so that the phone now stays focused on the connected call.
Page 368 Operational Features Aastra Web UI Click on Basic Settings->Preferences->General. “Switch Focus to Ringing Line” Parameter The “Switch Focus to Ringing Line” field is enabled by default. To disable this field, uncheck the box. Click 5-76 to save your changes. 41-001160-01, Rev 00, Release 2.3...
Page 369: Preferred Line And Preferred Line Timeout
Preferred Line and Preferred Line Timeout An Administrator or User can define a preferred line as well as a preferred timeout. If a preferred line is selected, after a call ends (incoming or outgoing), the display switches back to the preferred line. Next time you go off-hook, you pickup on the preferred line.
Page 370 Operational Features Phone Feature caller id factory default Notes: If you specify a value of “0” for the preferred line parameter, it disables the preferred line focus feature. If you specify a value of “0” for the preferred line timeout parameter, the phone returns the line to the preferred line immediately.
Page 371 Use the following parameters to configure preferred line focus using the Aastra Web UI. Aastra Web UI Click on Basic Settings->Preferences->General. Preferred Line Preferred Line Timeout In the “Preferred Line” field, select a preferred line to switch focus to after incoming or outgoing calls end on the phone.
Page 372 Operational Features Aastra Web UI In the “Preferred Line Timeout” field, enter the amount of time, in seconds, that the phone switches back to the preferred line after a call (incoming or outgoing) ends on the phone, or after a duration of inactivity on an active line.
Page 373: Goodbye Key Cancels Incoming Call
Goodbye Key Cancels Incoming Call You can configure the Goodbye key to drop active calls or ignore incoming calls using the “goodbye cancels incoming call” parameter. This parameter controls the behavior of the goodbye key when the phone is on an active call and a second call is presented to the phone.
Page 374 Operational Features Aastra Web UI Click on Basic Settings->Preferences->General. Incoming Call Interrupts Dialing is disabled by default. If required, enable the "Incoming Call Interrupts Dialing" field by checking the check box. Click 5-82 to save your changes. 41-001160-01, Rev 00, Release 2.3...
Page 375: Upnp Mapping Lines (For Remote Phones)
UPnP Mapping Lines (for remote phones) Universal Plug and Play (UPnP) is a standard that uses Internet protocols to enable devices to be plugged into a network and automatically know about each other. With UPnP, when a user plugs a device into the network, the device configures itself, acquires a TCP IP address, and uses a discovery protocol based on the Internet's HTTP or HTTPS URL to announce its presence on the network to other devices.
Page 376 Operational Features Aastra Web UI Click on Basic Settings->Preferences->General. The "UPnP Mapping Lines" field is set to 0 by default. If required, change the setting to a specific line by selecting a line from the list. Valid values are 0 through 10. The line you select is the line that your remote phone uses to perform Universal Plug and Play on the network you are connecting to.
Page 377: Message Waiting Indicator Line
Message Waiting Indicator Line A User or Administrator can configure the Message Waiting Indicator (MWI) to illuminate for a specific line or for all lines. For example, if you configure the MWI LED on line 3 only, the LED illuminates if a voice mail is pending on line 3. If you configure the MWI LED for all lines, the LED illuminates if a voice mail is pending on any line on the phone (lines 1 through 9).
Page 378 Operational Features Aastra Web UI Click on Basic Settings-> Preferences->General. In the “Message Waiting Indicator Line” field, select a single line from 1 to 9, or select “All” for all lines. If you select a single line, the MWI illuminates when a voice mail message is pending on that line.
Page 379: Dnd Key Mode
DND Key Mode The IP phones have a feature you can enable called "Do not Disturb (DND). An Administrator or User can set “do not disturb” based on the accounts on the phone (all accounts or a specific account). You can set specific modes for the way you want the phone to handle DND.
Page 380 Operational Features Aastra Web UI Click on Basic Settings->Preferences->General. In the “DND Key Mode” field, select a “do not disturb” (DND) mode to use on the phone. Valid values are: Account, Phone, Custom. Default is Phone. • account Sets DND for a specific account. DND key toggles the account in focus on the IP Phone UI, to ON or OFF.
Page 381: Call Forward Mode
Aastra Web UI Configure a DND key on the phone using the procedures in the section, page 5-199. Click The change takes effect immediately without a reboot. Reference For more information, see the section, Call Forward Mode Call Forward (CFWD) on the IP phone allows incoming calls to be forwarded to another destination.
Page 382 Operational Features • Custom mode - The Custom mode allows you to configure CFWD for a specific account or all accounts. You can configure a specific mode (All, Busy, and/or No Answer) for each account independently or all accounts. On the 9143i, 51i, and 53i phones, you can set all accounts to ALL On or ALL Off.
Page 383: Call Forward
Aastra Web UI Click on Basic Settings->Preferences->General. Note: If there is no CFWD key configured on the phone or it is removed, you can still configure Call Forwarding via the IP Phone UI at the path Options->Call Forward. 41-001160-01, Rev 00, Release 2.3 Operational Features Call Forward Key Mode...
Page 384 Operational Features Aastra Web UI In the “Call Forward Key Mode” field, select a call forward mode to use on the phone. Valid values are: Account, Phone, Custom. Default is Account. • account The account mode allows you to configure CFWD on a per account basis. Pressing a configured CFWD key applies to the account in focus.
Page 385: Location Identification Number (Elin)
Link Layer Discovery Protocol for Media Endpoint Devices ( and Emergency Location Identification Number (ELIN) The IP Phones support Link Layer Discovery Protocol for Media Endpoint Devices (LLDP-MED). LLDP-MED is designed to allow for things such as: • Auto-discovery of LAN policies (such as VLAN, Layer 2 Priority and Diffserv settings) leading to "plug and play"...
Page 386 Operational Features The following table identifies the configuration parameters for LLDP and ELIN and which method you can use to configure each parameter. This table also indicates whether the parameters can be configured by an Administrator, a User, or both. Parameter lldp lldp interval...
Page 387 Aastra IP Phone UI Step Action Press Options, and then select Administrator Menu. On the 51i: Press Services, and then select Options->Administrator Menu. Select Network Settings. Select Ethernet & VLAN. Select LLDP Support. Press CHANGE to toggle the LLDP setting to Enabled or Disabled. This field enables or disables Link Layer Discovery Protocol for Media Endpoint Devices (LLDP-MED) on the IP Phone.
Page 388 Operational Features Use the following procedure to configure LLDP-MED using the Aastra Web UI: Aastra Web UI Click on Advanced Settings->Network->Advanced Network Settings. LLDP LLDP Packet Interval The “LLDP” field is enabled by default. To disable LLDP, click the check mark in the box to clear the check mark.
Page 389 Aastra Web UI Select Basic Settings->Preferences->General. Use LLDP ELIN The “Use LLDP ELIN” field is enabled by default. To disable LLDP ELIN, click the check mark in the box to clear the check mark. This field enables or disables the use of an Emergency Location Identification Number (ELIN) received from LLDP as a caller ID for emergency numbers.
Page 390: Incoming/Outgoing Intercom With Auto-Answer And Barge In
Operational Features Incoming/Outgoing Intercom with Auto-Answer and Barge In The Intercom feature allows you to press the configured Intercom button on the IP phone and then enter the number you want to call to initiate an intercom call. Intercom calls can be controlled either locally (phone-side) or by the SIP server (server-side).
Page 391: Incoming Intercom Calls
Configuring Operational Features Operational Features Incoming Intercom Calls You can configure how the phone handles incoming intercom calls. You can receive incoming intercom calls whether or not there are active calls on the phone. The way the phone handles the call depends on the incoming intercom call configuration.
Page 392 Operational Features Allow Barge In You can configure whether or not the IP phone allows an incoming intercom call to interrupt an active call. The “sip intercom allow barge in” parameter controls this feature. When you enable the sip intercom allow barge in parameter (1 = enable in the configuration files), which is the default value, an incoming intercom call takes precedence over any active call, by placing the active call on hold and automatically answering the intercom call.
Page 393 Use the following procedures to configure Intercom calls on the IP phone. Configuration Files For specific parameters you can set in the configuration files for outgoing Intercom, see Appendix A, the section, “Outgoing Intercom Settings” For specific parameters you can set in the configuration files for incoming Intercom, see Appendix A, the section, “Incoming Intercom Settings”...
Page 394 Operational Features Aastra Web UI If Phone-Side or Server-Side is selected, select a line from the Line list box for which you want the IP phone to use as its configuration on the Intercom call. Note: The IP phone uses the configuration from the line you select from this list box. The call itself is made using the first available line at the time of the call.
Page 395: Group Paging Rtp Settings
Aastra Web UI The "Allow Barge In" field is enabled by default. If an active line on the phone receives an incoming intercom call, the active call is put on hold and the phone automatically answers the incoming intercom call. To disable this field, uncheck the box. Click Group Paging RTP Settings An Administrator or User can configure a specific key (softkey, programmable...
Page 396 Operational Features How it works After pressing a configured “Paging” key on the phone, the Phone sends RTP to a preconfigured multicast address(es) (IP port). Any phone in the local network then listens for RTP on the preconfigured multicast address(es) (IP port). For both sending and receiving of the multicast RTP there is no sip signaling involved.
Page 397 Configuring Group Paging RTP Settings Use the following procedure to configure Group Paging RTP Settings using the configuration files. Configuration Files For specific parameters you can set in the configuration files, see Appendix A, the section, RTP Settings” page A-171. Use the following procedure to configure RTP streaming for Paging applications using the Aastra Web UI Aastra Web UI...
Page 398 Operational Features Aastra Web UI In the “Paging Listen Addresses” text box, enter the multicast IP address(es) and port number on which the phone listens for incoming multicast RTP packets. Note: Enter the IP address in dotted decimal format (for example, 224.0.0.2:10000,239.0.1.20:15000) If this field is blank, Paging listening capability is disabled on the phone.
Page 399 Aastra Web UI In the “Value” field, enter a multicast IP address(es) and a port number for the Paging key. When you press this key, the phone initiates an outgoing multicast RTP session to the specified address(es) using the specified port. (For example, 224.0.0.2:10000). Note: When you select Paging for the “Type”...
Page 400 Operational Features Using the Configured Paging Key on the IP Phone The following procedure describes the use of the Paging key. The procedures assumes you have already configured the Paging key using the configuration files or the Aastra Web UI. Notes: Recipient of a Paging call can set a global “Do Not Disturb”...
Page 401: Key Mapping
Key Mapping There are hard keys on your phone, such as Hold, Redial, Xfer, and Conf that are configured by default for specific call-handling features. (See the product-specific User Guide for more information about these key functions. Notes: On the 9480i, 9480i CT, 55i, 57i, and 57i CT the Xfer and Conf keys are hard-coded by default on keys 5 and 6 to the left of the LCD display and cannot be reassigned.
Page 402 Operational Features Use the following procedure to enable/disable the Redial, Xfer, and Conf keys. Configuration Files For specific parameters you can set in the configuration files, see Appendix A, the section, Settings” page A-181. Mapping Redial and Conf Keys as Speeddials You can map the Redial and Conference keys on the IP phone to use as speeddial keys.
Page 403 Aastra Web UI Click on Basic Settings->Preferences. In the Key Mapping section, enter a number in the "Map Redial Key To" field, that the IP phone will use to speeddial when the Redial key is pressed. Enter a number in the "Map Conf Key To" field, that the IP phone will use to speeddial when the Conf Key is pressed.
Page 404 Operational Features Using Redial Key for “Last Number Redial” The IP phones quickly redial the last number that was dialed out from the phone. You can: • Press the REDIAL key twice to redial the last number dialed. • Press the REDIAL key once, scroll the list of numbers, then press the REDIAL button again to dial the number that displays on the screen.
Page 405: Ring Tones And Tone Sets
Ring Tones and Tone Sets You can configure ring tones and ring tone sets on the IP phones. Ring Tones There are several distinct ring tones a user or administrator can select from to set on the IP phones. You can enable/disable these ring tones on a global basis or on a per-line basis.
Page 406 Operational Features Configuration Method Aastra Web UI Global: Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Silent Per-Line: Global Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Silent 5-114 Valid Values Global: Tone 1 Per-Line: Global 41-001160-01, Rev 00, Release 2.3 Default Value...
Page 407 Ring Tone Sets In addition to ring tones, you can configure ring tone sets on a global-basis on the IP phones. Ring tone sets consist of tones customized for a specific country. The ring tone sets you can configure on the IP phones are: •...
Page 408 Operational Features Configuring Ring Tones and Tone Sets Use the following procedures to configure ring tones and tone sets on the IP phones. Configuration Files For specific parameters you can set in the configuration files for ring tones, see Appendix A, the section, “Ring Tone and Tone Set Global Settings”...
Page 409 Aastra Web UI Click on Basic Settings->Preferences. For global configuration: In the "Ring Tones" section, select a country from the "Tone Set" field. Valid values are Australia, Europe, France, Germany, Italy, Mexico, UK, and US. Default is US. Select a value from the "Global Ring Tone" field Note: See the “Ring Tone Settings Table”...
Page 410: Priority Alerting
Operational Features Priority Alerting Priority alerting on the IP phones is a feature that allows incoming calls to trigger pre-defined ringing or call waiting alert tones. You can enable or disable priority alerting on the IP phone for the Asterisk, Broadworks, and Sylantro servers using the configuration files and the Aastra Web UI.
Page 411 Sylantro Servers The ring tone keywords that can display in the "Alert-Info" header for a Sylantro server are: When the ring tone keywords appear in an "Alert-Info" header from a Sylantro server, the keyword is mapped to the ring tone pattern based on the configuration you set in the Aastra Web UI or the configuration files.
Page 412 Operational Features If you enable priority alerting when using a Sylantro server, you can specify the Bellcore tone to be used for the following configurable criteria: Ring Tone Pattern (Sylantro Servers) alert-acd (auto call distribution) alert-community-1 alert-community-2 alert-community-3 alert-community-4 alert-emergency alert-external alert-group alert-internal...
Page 413 Configuring Operational Features Operational Features Note: If the "Do Not Disturb" (DND) or the "Call Forward" (CFWD) feature is enabled on the server-side, and the user is still waiting for a call, the "Bellcore-dr5" is a ring splash tone that reminds the user that these are enabled.
Page 414 Operational Features Configuring Priority Alerting and Ring Tone Cadences using the Configuration Files Use the following procedures to configure priority alerting and ring tone cadences on the IP phones. Configuration Files For specific parameters you can set in the configuration files, see Appendix A, the sections, •...
Page 415 Configuring Priority Alerting using the Aastra Web UI. Use the following procedure to configure Priority Alerting using the Aastra Web Aastra Web UI Click on Basic Settings->Preferences. In the "Priority Alerting Settings" section, enable the "Enable Priority Alerting" field by checking the check box.
Page 416 Operational Features Call Waiting Tones Call Waiting is a feature that tells you if a new caller is trying to contact you when you are already on the phone. A discreet tone alerts you to the new caller, so you can answer your second incoming call by putting your first caller on hold.
Page 417: Directed Call Pickup (Blf Or Xml Call Interception)
Directed Call Pickup (BLF or XML Call Interception) Directed call pickup is a feature on the phones that allows a user to intercept a call on a ringing phone which is part of the same interception group. You can use the Directed call pickup feature on the phone in two ways: •...
Page 418 Operational Features BLF and XML softkeys/programmable keys monitor the states of an extension. The extension states can be one of three states: "busy", "ringing" and "idle". If the monitored extension is in the "ringing" state with an incoming call, and "Directed call pickup"...
Page 419 Notes: 1. The default method for the phone to use is Directed Call Pickup over BLF if the server provides applicable information. If the Directed Call Pickup over BLF information is missing in the messages to the server, the Directed Call Pickup by Prefix method is used if a value for the prefix code exists in the configuration.
Page 420 Operational Features Enabling/Disabling Directed Call Pickup Use the following procedure to enable or disable the Directed Call Pickup feature on the IP phone. Configuration Files To enable/disable Directed Call Pickup on the IP phone using the configuration files, see Appendix A, the section, “Directed Call Pickup (BLF or XML Call Interception) Settings”...
Page 421 Aastra Web UI Enable the "Play a Ring Splash" field by checking the check box. (Disable this field by unchecking the box). Default is disabled.) The IP phone plays a short "ring splash" when there is an incoming call on the BLF monitored extension.
Page 422 Operational Features Use the following procedure to configure BLF or BLF/List for Directed Call Pickup in the Aastra Web UI. Aastra Web UI Click on Basic Settings->Preferences->Directed Call Pickup Settings. Enable the "Directed Call Pickup" field by checking the check box. (optional) Enter a prefix in the "Directed Call Pickup Prefix"...
Page 423 Aastra Web UI Click on Operation->Softkeys and XML Click on Operation->Programmable Keys Click on Operation->Expansion Module <N>. Note: Depending on your phone-model, the key configuration screen displays. The 57i Key Screen is shown as an example. Select a softkey or programmable key to configure. In the "Type"...
Page 424 Operational Features Aastra Web UI For the 9480i, 9480i CT, 55i, 57i, and 57i CT softkeys: In the "Label" field, enter the name of the person who’s extension you are monitoring (if “Type” is BLF). Note: If BLF\List type is selected, no label value is required. The BroadWorks BLF List name is configured in the "BLF List URI"...
Page 425 Configuring XML for Directed Call Pickup Use the following procedure to configure XML for Directed Call Pickup in the configuration files. Notes: Before implementing this procedure, you must create an XML application that the phone uses when the XML softkey or programmable key is pressed.
Page 426 Operational Features Use the following procedure to configure XML for Directed Call Pickup in the Aastra Web UI. Aastra Web UI Click on Basic Settings->Preferences->Directed Call Pickup Settings. Enable the "Directed Call Pickup" field by checking the check box. (optional) Enter a prefix in the "Directed Call Pickup Prefix" field. For example, *98. This prefix is appended to the beginning of the Directed Call Pickup number when dialed from the BLF or BLF/List softkey.
Page 427 Aastra Web UI Click on Operation->Softkeys and XML Click on Operation->Programmable Keys Click on Operation->Expansion Module <N>. Note: Depending on your phone-model, the key configuration screen displays. The 57i Key Screen is shown as an example. Select a softkey or programmable key to configure. In the "Type"...
Page 428 Operational Features Aastra Web UI In the "Value" field, enter the URI that the phone uses to display the XML application to the LCD. For example, http://65.205.71.13/xml/startup/key.php?user=$$SIPREMOTENUMBER$$. Note: For more information about creating an XML script to use with Directed Call Pickup, see Appendix G, the section “Text Menu Object (Menu Screens)”...
Page 429: Softkeys/Programmable Keys/Feature Keys/Expansion Module Keys
Softkeys/Programmable Keys/Feature Keys/Expansion Module Keys You can configure the softkeys, programmable keys (9143i and 53i have programmable keys only), feature keys, and expansion module keys to perform specific functions on the IP phones. Note: When entering definitions for softkeys in the configuration files, the “#”...
Page 430 Operational Features State-Based Softkeys (9480i, 9480i CT, 55i, 57i, 57i CT only) Users and administrators can configure a specific state to display when a softkey is being used. Available states you can configure for each softkey include: • idle - The phone is not being used. •...
Page 431 Softkey Type Last Call Return Call Forward BLF/Xfer Speeddial/Xfer Directory Callers List Intercom Services Phone Lock Paging Empty You can enable or disable the softkey states using the configuration files or the Aastra Web UI. In the Aastra Web UI, you disable a state by unchecking the box for that operational state.
Page 432 Operational Features softkey12 type: speeddial softkey12 label: voicemail softkey12 value *89 softkey12 states: outgoing Note: The IP phone idle screen condenses the softkeys. So in the previous example, softkey 12 will appear in position 1 if no other softkeys are set. A softkey type of "empty" does not display on the idle screen at all.
Page 433: Configuration Example
Configuration Example The following example illustrates the use of the "softkeyN states" parameter, and the "softkeyN type" parameter with a value of empty. For clarity purposes, only the "softkeyN type" and "softkeyNstates" parameters are shown. softkey1 type: line softkey1 states: idle connected softkey3 type: dnd softkey3 states: idle softkey4 type: line...
Page 434 Operational Features Programmable Keys (9143i, 53i, 55i) The following table provides the number of softkeys and programmable keys you can configure, and the number of lines available for each type of phone. IP Phone Model Softkeys 9143i *The 536M expansion module consists of 36 softkeys. You can have up to 3 expansion modules on an IP phone totaling 108 softkeys.
Page 435 Key Functions Table Softkey/ Configuration Programmable File Parameter Key Function None none Line line Speeddial speeddial Busy Lamp Field (BLF) 41-001160-01, Rev 00, Release 2.3 Aastra Web UI Parameter None Indicates not setting for the key. Line Indicates the key is configured for line use. Speeddial Indicates the key is configured for speeddial use.
Page 436 Operational Features Softkey/ Configuration Programmable File Parameter Key Function Busy Lamp Field list List Auto Call Distribution (ACD) Directed Call Pickup (DCP)/ Group Call Pickup (GCP) Do Not Disturb (DND) 5-144 Aastra Web UI Parameter BLF/List Indicates the key is configured for BLF list use. A user can dial out on a BLF\List configured key.
Page 437 Softkey/ Configuration Programmable File Parameter Key Function Extensible Markup Language) (XML) WebApps webapps (Not applicable to the CT handsets) Flash flash 41-001160-01, Rev 00, Release 2.3 Aastra Web UI Parameter Indicates the key is configured to accept an XML application for accessing customized XML services.
Page 438 Operational Features Softkey/ Configuration Programmable File Parameter Key Function Sprecode sprecode Park park Pickup pickup Last Call Return (LCR) Call Forward call forward BLF/Xfer blf/xfer 5-146 Aastra Web UI Parameter Sprecode Indicates the key is set to automatically activate specific services offered by the server. For example, if the sprecode value of *82 is configured, then by pressing the key, *82 automatically activates a service provided by...
Page 439 Softkey/ Configuration Programmable File Parameter Key Function Speeddial/Xfer speeddial/xfer Callers List callers Directory directory Icom icom Conference conf (Applicable to the 53i only) 41-001160-01, Rev 00, Release 2.3 Aastra Web UI Parameter Speeddial/Xfer Indicates the key is set to be used as a speeddial key AND as a Transfer key.
Page 440 Operational Features Softkey/ Configuration Programmable File Parameter Key Function Transfer xfer (Applicable to the 53i only) Services services (Not applicable to the 53i) Phone Lock phone lock (Not applicable to the 57i CT and the 9480i CT cordless handsets) Paging paging Empty empty...
Page 441 Configuring Operational Features Operational Features Reference For more information about key functions for your model phone, see your Model-specific User’s Guide. 41-001160-01, Rev 00, Release 2.3 5-149...
Page 442 Operational Features Configuring Softkeys and Programmable Keys Use the following procedures to configure the softkeys and programmable keys on the IP phone. Configuration Files For specific parameters you can set in the configuration files, see Appendix A, the sections, “Softkey/Programmable Key/Feature Key/Expansion Module Key Parameters” 5-150 page A-184.
Page 443 Aastra Web UI Click on Operation->Softkeys and XML Click on Operation->Programmable Keys Click on Operation->Expansion Module <N>. Depending on your phone-model, the key configuration screen displays. The 57i Key Screen is shown as an example. Select a key to configure. For Softkeys and Expansion Module Keys: In the "Type"...
Page 444 Operational Features Aastra Web UI If applicable, in the "Value" field, enter a value to associate with the softkey. For example, for a speeddial value, you can enter a number you want to use for the speeddial key, or 12345+ as a speeddial prefix.
Page 445 57i Cordless (CT) Feature Keys In addition to the softkeys on the 57i CT, this phone also has handset keys you can configure with specific features. You can use the Aastra Web UI to configure the handset keys. Note: You configure the handset keys using the Aastra Web UI (Operation->Handset Keys) or by pressing the "F"...
Page 446 Operational Features Feature Key Programming Guidelines The following are guidelines to use when programming the feature keys on the handset: • All handsets paired with the same Base Station have the same programmed functions since the web interface applies the functions to all the handsets paired with that base.
Page 447 Handset Feature Key Functions You can configure the features keys on the 57i CT handset to perform specific functions using the configuration files or the Aastra Web UI.The following table identifies the available functions for the feature keys on the 57i CT handset. The following Handset Key Functions Table lists the available functions for the keys on the 57i CT IP Phone.
Page 448 Operational Features Feature Key Configuration Function File Parameter Transfer xfer Park park Pickup pickup Conference conf 5-156 Aastra Web UI Parameter Xfer Indicates the key is configured as a transfer key for transferring calls. For more information about the Xfer key, see your Aastra IP Phone 57i CT User’s Guide.
Page 449 Feature Key Configuration Function File Parameter Public public Flash flash Reference For more information about features key functions for your 57i CT, see your Aastra IP Phone 57i CT User’s Guide. 41-001160-01, Rev 00, Release 2.3 Aastra Web UI Parameter Public Indicates the key is configured to toggle from public to private mode.
Page 450 Operational Features Configuring Handset Feature Keys You can program up to 15 feature keys on the 57i CT IP phone using the configuration files or the Aastra Web UI. Use the following procedure to program the feature keys on your 57i CT Base Station and all paired handsets. Use the following procedures to configure the IP phone handset feature keys.
Page 451 Aastra Web UI Click on Operation->Handset Keys. Select the handset key you want to program. Select the function for that handset key from the "Key Function" field. Click to save the function you selected to the handset key. The key programming information is sent to the 57i Base Station and to all the cordless handsets associated with that Base Station.
Page 452: Speeddial Prefixes
Operational Features Speeddial Prefixes The normal function of the speeddial option allows you to configure a specific key on the phone to dial a number quickly by pressing the configured key. For example, if you had the following speeddial configuration in the configuration files: softkey1 type: speeddial softkey1 label: Office...
Page 453: Busy Lamp Field (Blf)
Busy Lamp Field (BLF) The BLF feature on the IP phones allows a specific extension to be monitored for state changes. BLF monitors the status (busy or idle) of extensions on the IP phone. Note: The BLF setting is applicable to the Asterisk server only. Example A Supervisor configures BLFs on his phone for monitoring the status of a worker’s phone use (busy or idle).
Page 454 Operational Features BLF\List Setting (For use with the BroadSoft Broadworks Rel 13 or higher platform only) The BLF\List feature on the IP phones is specifically designed to support the BroadSoft Broadworks Rel 13 Busy Lamp Field feature. This feature allows the IP phone to subscribe to a list of monitored users defined through the BroadWorks web portal.
Page 455 Configuring Operational Features Operational Features On the 9143i, 51i, and 53i running Broadsoft firmware, the programmable key LEDs illuminate either flashing, solid, or turn off depending on the state of those extensions. 41-001160-01, Rev 00, Release 2.3 5-163...
Page 456: Sample Blf Softkey Settings
Operational Features Asterisk BLF Configuration You can enable the BLF feature on Asterisk to enable monitoring for specific extensions. BLF on Asterisk is possible through the “hint” extension parameter. Add the following in the Asterisk extensions.conf file for each target extension being monitored.
Page 457 Configuring BLFs Use the following procedures to configure BLF and BLF\List on the IP phone. Configuration Files To set BLF or BLF\List in the configuration files, see Appendix A, the sections, • “Softkey/Programmable Key/Feature Key/Expansion Module Key Parameters” • “BLF List URI Settings” page A-218 41-001160-01, Rev 00, Release 2.3 Operational Features...
Page 458 Operational Features Aastra Web UI Click on Operation->Softkeys and XML Click on Operation->Programmable Keys Click on Operation->Expansion Module <N>. Depending on your phone-model, the key configuration screen displays. The 57i Key Screen is shown as an example. Select a softkey, programmable, or expansion module key to configure. In the "Type"...
Page 459 Aastra Web UI For the 9480i, 9480i CT, 55i, 57i, and 57i CT softkeys: In the "Label" field, enter the name of the person who’s extension you are monitoring (if “Type” is BLF). Note: If BLF\List type is selected, no label value is required. The BroadWorks BLF List name is configured in the "BLF List URI"...
Page 460: Blf Subscription Period
Operational Features BLF Subscription Period On the IP phones, you can set the time period, in seconds, that the IP phone resubscribes the BLF subscription service after a software/firmware upgrade or after a reboot of the IP phone. In the configuration files, you enter the following parameter with a valid value to set the BLF subscription period: sip blf subscription period: <value in seconds>...
Page 461 Aastra Web UI Click on Advanced Settings->Global SIP->Advanced SIP Settings. Enter a value, in seconds, from 120 (2 min) to 3600 (1 hour) in the "BLF Subscription Period" field. Click to save your changes. 41-001160-01, Rev 00, Release 2.3 Operational Features 5-169...
Page 462: Blf/Xfer And Speeddial/Xfer Keys
Operational Features BLF/Xfer and Speeddial/Xfer Keys The IP Phones have a transfer (Xfer) enhancement feature you can use with the BLF and Speeddial keys - BLF/Xfer and Speeddial/Xfer. The BLF key allows one or more extensions to be monitored, and once there is any state change with those extensions, the key shows the status of the monitored lines.
Page 463 BLF/Xfer Key Requirements and Functionality • BLF/Xfer and BLF A BLF/Xfer key can be configured for subscribing to an extension and monitor the status of the extension, similar to the BLF key functionality. Changes of the state of the monitored extension are indicated by a LED / Icon. •...
Page 464 Operational Features Speeddial/Xfer Key Requirements and Functionality The Speeddial/Xfer key has the following capabilities: • Speeddial/Xfer and Speeddial When the phone is in the “Idle” state, pressing the Speeddial/Xfer key causes the phone to go offhook and dial the predefined extension. •...
Page 465 Configuring the BLF/Xfer Key and the Speeddial/Xfer Key Using the Configuration Files You use the following parameters in the configuration files to configure the BLF/Xfer key and/or Speeddial/Xfer key on the IP Phone. Softkey Parameters softkeyN type softkeyN label softkeyN value softkeyN line softkeyN states Top Softkey Parameters...
Page 466 Operational Features Configuring the BLF/Xfer Key and the Speeddial/Xfer Key Using the Aastra Web UI You configure the BLF/Xfer key and/or the Speeddial/Xfer Key on the IP phone similar to configuring a BLF key or speeddial key using the Aastra Web UI. Use the following procedure to configure BLF/Xfer and/or Speeddial/Xfer.
Page 467 Aastra Web UI Top Keys Tab (57i example) Choose a key that you want to assign the BLF/Xfer key or a Speeddial/Xfer key to, and select BLF/ Xfer or Speeddial/Xfer from the “Type” field. In the “Label” field, enter a key label to assign to the BLF/Xfer key (for example, “BX35”). In the “Value”...
Page 468: Automatic Call Distribution (Acd) (For Sylantro Servers)
Operational Features Automatic Call Distribution (ACD) (for Sylantro Servers) The IP phones support an Automatic Call Distribution (ACD) feature for Sylantro servers. The ACD feature allows the Sylantro server to distribute calls from a queue to registered IP phone users (agents). To use the ACD feature on an IP phone, the administrator must first configure an an ACD softkey or programmable key.
Page 469: Acd Auto-Available Timer
ACD Auto-Available Timer Whenever the IP phone user answers a call, or misses a call, the server automatically changes the phone’s status to unavailable. The administrator can control how long the IP phone remains in the unavailable state by configuring an auto-available timer.
Page 470 Operational Features Configuring the ACD Auto-Available Timer. Configuration Files To configure the ACD Auto-Available Timer using the configuration files, see Appendix A, the section, Auto-Available Timer Settings” 5-178 page A-178. “ACD 41-001160-01, Rev 00, Release 2.3...
Page 471 Configuring an ACD Key Using the Aastra Web UI Use the following procedure to configure an ACD softkey, programmable key, or expansion module key using the Aastra Web UI. This procedure uses the 55i IP phone as an example. Aastra Web UI Click on Operation->Softkeys and XML Click on Operation->Programmable Keys Click on Operation->Expansion Module <N>.
Page 472 Operational Features Aastra Web UI In the “Line” field, select the line which the IP phone uses to subscribe to the queue. For example: Line 1 Click Configuring the ACD Auto-Available Timer Using the Aastra Web UI Use the following procedure to configure an ACD auto-available timer using the Aastra Web UI.
Page 473 Using the ACD Feature on your IP Phone The ACD feature allows you to login to a phone queue in order to receive distributed calls on your IP phone. To login to a phone queue, your system administrator must preconfigure an ACD softkey or programmable key on your Aastra IP phone.
Page 474 Operational Features This icon changes when you log on to the phone queue and are available to take calls. The icon changes again when you are busy with an active call. The table below describes the meaning of the LED, and each icon, as they may appear on your IP phone: Phone Model 9143i...
Page 475 Logging In to a Phone Queue (9480i, 9480i CT, 55i, 57i, 57i CT) Use the following procedure to log into a phone queue from your Aastra IP phone. Aastra IP Phone UI Step Action Press the ACD softkey on your IP phone. Note: Check with your administrator to verify the label assigned to the ACD softkey on your IP phone.
Page 476 Operational Features Aastra IP Phone UI Step Action Press the Log In softkey. You are logged into the phone queue. Once you log in, examine the IP Phone UI, and note the following information: • If your IP phone status is set to “available” then the server will begin to distribute phone calls from this queue to your IP phone.
Page 477 Logging In To a Phone Queue (53i and 9143i) Use the following procedure to log into a phone queue from your Aastra IP phone. Aastra IP Phone UI Step Action Press the ACD programmable key on your IP phone. To login to the phone queue, use your IP phone keypad to enter the following information: User ID: The phone number you use to access the queue.
Page 478: Acd Subscription Period
Operational Features ACD Subscription Period On the IP phones, you can set the time period, in seconds, that the IP phone resubscribes the ACD subscription service after a software/firmware upgrade or after a reboot of the IP phone. In the configuration files, you enter the following parameter with a valid value to set the ACD subscription period: sip acd subscription period: <value in seconds>...
Page 479 Aastra Web UI Click on Advanced Settings->Global SIP->Advanced SIP Settings. Enter a value, in seconds, from 120 (2 min) to 3600 (1 hour) in the "ACD Subscription Period" field. Click to save your changes. 41-001160-01, Rev 00, Release 2.3 Operational Features 5-187...
Page 480: Bla Subscription Period
Operational Features BLA Subscription Period The IP Phones include a SIP BLA subscription period parameter that allows an Administrator to set the amount of time, in seconds, of the BLA subscription period. If this parameter is set to zero (0), the phone uses the value specified for the BLA expiration in the subscribe message received from the server.
Page 481 Aastra Web UI Click on Advanced Settings->Global SIP->Advanced SIP Settings. In the “BLA Subscription Period” field, enter a value, in seconds, that the phone waits to receive a BLA subscribe message from the server. If you specify zero (0), the phone uses the value specified for the BLA expiration in the subscribe message received from the server.
Page 482: Directed Call Pickup/Group Call Pickup (For Sylantro Servers)
Operational Features Directed Call Pickup/Group Call Pickup (for Sylantro Servers) Aastra IP phones and any attached Expansion Modules support the Directed Call Pickup (DCP) and Group Call Pickup (GCP) features. The Directed Call Pickup/Group Call Pickup feature allows you to intercept - or pickup - a call on a monitored extension.
Page 483 Configuring DCP/GCP Using the Configuration Files (for Sylantro Servers) Use the following procedures to configure DCP/GCP using the configuration files. Configuration Files To set DCP/GCP in the configuration files, see Appendix A, the section, Feature Key/Expansion Module Key Parameters” 41-001160-01, Rev 00, Release 2.3 Operational Features “Softkey/Programmable Key/ page A-184.
Page 484 Operational Features Configuring Directed Call Pickup (DCP) Using the Aastra Web UI (for Sylantro Servers) Use the following procedure to configure Directed Call Pickup using the Aastra 5-192 41-001160-01, Rev 00, Release 2.3...
Page 485 Web UI. This procedure uses the 57i IP Phone as an example. Aastra Web UI Click on Operation->Softkeys and XML Click on Operation->Programmable Keys Click on Operation->Expansion Module <N>. Depending on your phone-model, the key configuration screen displays. The 55i Key Screen is shown as an example.
Page 486 Operational Features Aastra Web UI In the “Label” field, specify a name for this Directed Call Pickup softkey. For example: DCP2200 In the “Value” field, specify the extension you want to intercept when you press this softkey. For example: 2200 Click 5-194 to save your changes.
Page 487 Configuring Group Call Pickup (GCP) Using the Aastra Web UI (for Sylantro Servers) Use the following procedure to configure Group Call Pickup using the Aastra Web UI. Note: A ring group must be configured on the Sylantro Server in order for a GCP softkey to function.
Page 488 Operational Features Aastra Web UI Click on Operation->Softkeys and XML Click on Operation->Programmable Keys Click on Operation->Expansion Module <N>. Depending on your phone-model, the key configuration screen displays. The 55i Key Screen is shown as an example. Select a key for which to configure Group Call Pickup. In the “Type”...
Page 489 Aastra Web UI In the “Value” field, enter groupcallpickup. Click Using Directed Call Pickup/Group Call Pickup Use the following procedure for the DCP/GCP on your phone. Note: Before using the DCP/GCP feature on your phone, you must first configure the DCP or GCP key. You must identify the extension(s) or phone number(s) you want to monitor when configuring the key.
Page 490 Operational Features IP Phone UI Step Action If the monitored extension receives multiple incoming calls simultaneously, the phone displays a list of incoming calls. Select a call from this list using the UP and DOWN arrow keys. Press the "Pickup" softkey to answer the call you selected. Select an extension Press the Pickup key to answer...
Page 491: Do Not Disturb (Dnd)
Do Not Disturb (DND) The IP phones have a feature you can enable called "Do not Disturb (DND). An Administrator or User can set “do not disturb” based on the accounts on the phone (all accounts or a specific account). You can set specific modes for the way you want the phone to handle DND.
Page 492 Operational Features The following describes the DND key behavior for each DND mode. • Account - DND key toggles the account in focus on the IP Phone UI, to ON or OFF if DND enabled for that account. • Phone - DND key toggles all accounts on the phone to ON or OFF. •...
Page 493 Configuring DND Using the Configuration Files You use the following parameters to configure DND on the IP Phone: • dnd key mode • softkeyN type, topsoftkeyN type, prgkeyN type, or expmodX keyN type • softkeyN states (optional) Note: If there is no DND key configured or if it is removed, DND is disabled on the IP Phone.
Page 494 Operational Features Configuring DND Using the Aastra Web UI Use the following procedure to configure DND mode using the Aastra Web UI: Aastra Web UI Click on Basic Settings->Preferences->General. In the “DND Key Mode” field, select a “do not disturb” (DND) mode to use on the phone. Valid values are: Account, Phone, Custom.
Page 495 Aastra Web UI Click The change takes effect immediately without a reboot. Click on Basic Settings->Account Configuration. For each account, enable DND by placing a check mark in the box. Disable DND by unchecking the box. Notes: 1. If you selected “Account” or “Custom” mode in step 2, you can enable/disable each account or all accounts as applicable.
Page 496 Operational Features Aastra Web UI Click The change takes effect immediately without a reboot. Click on Operation->Softkeys and XML; Click on Operation->Programmable Keys; Click on Operation->Expansion Module. Softkeys 1 and 2 configured for DND Note: If there is no DND key configured or if it is removed, DND is disabled on the IP Phone. Click 5-204 to save your changes.
Page 497 Using DND Modes via the IP Phone UI If you add a DND key using the configuration files or the Aastra Web UI, you can toggle the DND state using the IP Phone UI. Use the following procedure to enable/disable DND on the IP Phone. The following procedure assumes you have already configured a DND key AND assumes there are three accounts configured on the phone.
Page 498 Operational Features Aastra IP Phone UI Step Action DND in Account Mode On the 9143i, 51i and 53i: With the account in focus on the IP Phone UI, press the DND key to toggle DND ON or OFF for the account.
Page 499 Aastra IP Phone UI Step Action DND in Phone Mode On the 9143i, 51i and 53i: Press the DND key to toggle DND ON or OFF for all accounts on the phone. Toggling to ON enables DND on all accounts on the phone. Toggling to OFF disables DND on all accounts on the phone. Use the RIGHT and LEFT arrow keys to scroll through each account.
Page 500 Operational Features Aastra IP Phone UI Step Action DND in Custom Mode On the 9143i, 51i and 53i: Press the DND key on the phone. The screen displays a list of the accounts on the phone and allows you to enable/disable a specific account or all accounts. Use the UP and DOWN arrow keys to scroll through the accounts.
Page 501 Aastra IP Phone UI Step Action DND in Custom Mode (continued) On the 9480i, 9480i CT, 55i, 57i, and 57i CT: Press the DND key on the phone. The screen displays a list of the accounts on the phone and allows you to enable/disable a specific account or all accounts.
Page 502: Bridged Line Appearance (Bla)
Operational Features Bridged Line Appearance (BLA) A SIP bridge line appearance (BLA) on the IP phones allows multiple devices to share a single directory address (DA). For example, people working at a technical support department could be located in different places. If their desktop phones are configured for BLA DA, when customer calls come in, all the phones with the BLA DA would ring but the call can only be answered by one of them.
Page 503 The following table shows the number of lines that can be set to BLA for each model phone. Configuring BLA You can configure BLA on a global or per-line basis using the configuration files or the Aastra Web UI. Global BLA You configure BLA on a global basis in the configuration files using the following parameters: sip mode...
Page 504 Operational Features Per-Line BLA You configure BLA on a per-line basis in the configuration files using the following parameters: sip lineN mode sip lineN username sip lineN bla number You configure BLA on a per-line basis in the Aastra Web UI using the following fields at Advanced Settings->Line 1 thru Line 9: •...
Page 505 For ININ Server When configuring the BLA feature on an ININ server, the value set for the sip lineN bla number parameter shall be the same value set for the sip lineN user name parameter without the incremented digit added to the phone #. For example, if the sip lineN user name for the first phone is 10101, and the sip lineN user name for the second phone is 10102, etc., you would configure BLA on a per-line basis for the ININ server as follows:...
Page 506 Operational Features Aastra Web UI For global configuration of BLA: Click on Advanced Settings->Global SIP->Basic SIP Authentication Settings. 5-214 41-001160-01, Rev 00, Release 2.3...
Page 507 Aastra Web UI For per-line configuration of BLA: Click on Advanced Settings->Line N (1-9). In the "Line Mode" field, select the BLA option. In the "Phone Number" field, enter the phone number of the IP phone. For global configuration of BLA: In the "BLA Number"...
Page 508 Operational Features BLA Subscription Period The phones include a SIP BLA subscription period parameter that allows an Administrator to set the amount of time, in seconds, of the BLA subscription period. Reference For more information about setting the BLA Subscription Period, see the section, “BLA Subscription Period”...
Page 509: Bla Support For Third Party Registration
Configuring Operational Features Operational Features BLA Support for Third Party Registration BLA allows an Address Of Record (AOR) to be assigned onto different line appearances for a group of SIP user agents (IP phones). When a call is made to this BLA number, the call is offered to all user agents that have mapping to this BLA.
Page 510 Operational Features #Alice phone number sip line2 bla number:4085582868 sip line2 display name:Alice sip line2 screen name:Alice Alice’s configuration is as follows: #line 1 sip line1 auth name:4085582868 sip line1 password: sip line1 mode: 3 sip line1 user name:4085582868 sip line1 display name: Alice sip line1 screen name: Alice 5-218 41-001160-01, Rev 00, Release 2.3...
Page 511: Park/Pick Up Key
Using a programmable configuration (using a key) Note: The IP phones accept both methods of configuration. However, to avoid redundancy, Aastra Telecom recommends you configure either a static configuration or a programmable configuration. The IP phones support the Park/Pickup feature on the Asterisk, BroadWorks, Sylantro, and ININ PBX servers.
Page 512 Operational Features On 9480i/9480i CT and 57i/57i CT On the IP phone UI, the Park/Pickup feature displays the following: • When a call comes in, and you pickup the handset, the custom label that you configured for the Park softkey displays on the Phone UI. •...
Page 513 Configuring Park/Pickup Key Using Configuration Files In the configuration files, you configure Park/Pickup using the key parameters. You must specify the "softkeyN value", "prgkeyN value", “topsoftkeyN value“, or “expmodX keyN value”. The following examples show Park/Pickup configurations using specific servers. Model 57i/57i CT and 9480i/9480i CT Examples Server Asterisk...
Page 514 Operational Features Model 53i and 9143i Examples Server Asterisk prgkeyN type: park prgkeyN value: asterisk;70 prgkeyN line: 1 Sylantro prgkeyN type: park prgkeyN value: sylantro;*98 prgkeyN line: 1 BroadWorks prgkeyN type: park prgkeyN value: broadworks;*68 prgkeyN line: 1 ININ PBX prgkeyN type: park prgkeyN value: inin;callpark prgkeyN line: 1...
Page 515 Configuring a Park/Pickup Key Using Aastra Web UI On the 57i/57i CT and 9480i/9480i CT, you configure a Park and/or Pickup key at Operation->Softkeys and XML. You enter a key label, and value for a specific line on the phone. The default state of the Park configuration is "connected". The default state of the Pickup configuration is "idle, outgoing".
Page 516 Operational Features Aastra Web UI For the 57i/57i CT and 9480i/9480i CT: Click on Operation->Softkeys and XML. Pick a softkey to configure for Parking a call. In the "Type" field, select Park. In the "Label" field, enter a label for the Park softkey. In the "Value"...
Page 517 Aastra Web UI In the "Value" field, enter the appropriate value based on the server in your network. Note: For values to enter in this field, see the table page 5-223. In the "Line" field, select a line for which to apply the Pickup configuration. The pickup softkey has a default state of “Idle”...
Page 518 Operational Features Aastra Web UI For the 53i and 9143i: Click on Operation->Programmable Keys. 53i and 9143i Screen Pick a hard key (from keys 3 through 6) to configure for Parking a call. In the "Hard Key" field, select Park. In the "Value"...
Page 519 Aastra Web UI Click to save your changes. You must restart your IP phone for the changes to take affect. Click on Operation->Reset. In the "Restart Phone" field click 41-001160-01, Rev 00, Release 2.3 Operational Features to restart the IP phone and apply the changes. 5-227...
Page 520 Using the Park Call/Pickup Parked Call Feature Use the following procedures on the IP phones to park a call and pick up a parked call. IP Phone UI Step Action Parking a Call While on a live call, press the "Park" softkey. Perform the following for your specific server: If the call is parked successfully, the response is either a greeting voice confirming that the call was parked, or a hang up occurs.
Page 521 IP Phone UI Step Action Enter the extension number where the call was parked. Press the "Pickup" softkey. If the call pick up is successful, you are connected with the parked call. 41-001160-01, Rev 00, Release 2.3 Operational Features 5-229...
Page 522: Last Call Return (Lcr) (Sylantro Servers)
Operational Features Last Call Return (lcr) (Sylantro Servers) Last call return (lcr) allows an administrator or user to return" function on a softkey or programmable key. This feature is for Sylantro servers only. You can configure the “lcr” softkey feature via the configuration files or the Aastra Web UI.
Page 523 Aastra Web UI For the 57i/57i CT: Click on Operation->Softkeys and XML. Pick a softkey to configure for Last Call Return. In the "Type" field, select lcr. In the "Line" field, select a line for which to apply the last call return configuration. The lcr softkey has a default state of “Idle”, “Connected”, “Incoming”, “Outgoing”.
Page 524 Operational Features Aastra Web UI For the 57i CT Handset: Click on Operation->Handset Keys. Pick a handset key to configure for Last Call Return. In the "Key Function" field, select lcr. Click to save your changes. 5-232 41-001160-01, Rev 00, Release 2.3...
Page 525 Aastra Web UI For the 53i and 9143i Click on Operation->Programmable Keys. 53i and 9143i Screen Pick a hard key (from keys 3 through 6) to configure for Last Call Return. In the "Type" field, select lcr. For the 53i and 9143i: In the "Line"...
Page 526: Call Forwarding
Operational Features Call Forwarding Call Forward (CFWD) on the IP phone allows incoming calls to be forwarded to another destination. The phone sends the SIP message to the SIP proxy, which then forwards the call to the assigned destination. An Administrator or User can configure CFWD on the phone-side by setting a mode for the phone to use (Account, Phone, or Custom).
Page 527 The following table describes the key and Message Waiting Indicator (MWI) LEDs when you enable CFWD on the IP Phone. Key LED Behavior for All Modes CFWD key LED Busy, or CFWD No Answer is enabled for the account in focus. CFWD key LED OFF if any CFWD mode is disabled.
Page 528: Configuring Call Forwarding
Operational Features Configuring Call Forwarding You use the following parameters to set CFWD on the IP Phone using the configuration files: • call forward key mode • softkeyN type, topsoftkeyN type, prgkeyN type, or expmodX keyN type • softkeyN states (optional) Notes: If there is no CFWD key configured on the phone or it is removed, you can still set the CFWD modes via the IP Phone UI at the...
Page 529 Aastra Web UI Click on Operation->Softkeys and XML; Click on Operation->Programmable Keys; Click on Operation->Expansion Module. Softkey 2 configured for CFWD Click 41-001160-01, Rev 00, Release 2.3 to save your changes. Operational Features 5-237...
Page 530 Operational Features Aastra Web UI Click on Basic Settings->Preferences->General. Note: If there is no CFWD key configured on the phone or it is removed, you can still set the CFWD modes via the IP Phone UI at the path Options->Call Forward. 5-238 Call Forward Key Mode...
Page 531 Aastra Web UI In the “Call Forward Key Mode” field, select a call forward mode to use on the phone. Valid values are: Account, Phone, Custom. Default is Account. • account The account mode allows you to configure CFWD on a per account basis. Pressing a configured CFWD key applies to the account in focus.
Page 532 Operational Features Aastra Web UI Click on Basic Settings->Account Configuration. For each account, enable CFWD state by placing a check mark in one or more of the following “State” fields: • • Busy • No Answer The “All” option forwards all incoming calls for this account to the specified phone number regardless of the state of the phone.
Page 533 Aastra Web UI For each account, in the “Number” field, enter the phone number for which you want the incoming calls to forward to if the phone is in the specified state. If using the “Account” mode or “Custom” mode, you can enter different phone numbers for each account.
Page 534 Operational Features Using CFWD Modes via the IP Phone UI If you enable/disable CFWD using the configuration files or the Aastra Web UI, you can use the CFWD screens that display to the IP Phone UI. You can access the CFWD parameters by pressing a configured CFWD key (if previously configured) OR by pressing Options->Call Forward on the phone’s front panel.
Page 535 Aastra IP Phone UI Step Action CFWD in Account Mode (9143i, 51i, and 53i) Use the RIGHT and LEFT arrow keys to scroll through each account. Screenname1 CFWD All Jan 1 12:96 In the above example, Screenname1, Screenname2, and Screenname3, are three accounts configured on the phone.
Page 536 Operational Features Aastra IP Phone UI Step Action Select a state for the account(s) in focus using the UP and DOWN arrow keys. You can enable/disable any or all of the following states for an account: • All - Enables CFWD All for an account and forwards all incoming calls for that account, to the specified number.
Page 537 Aastra IP Phone UI Step Action In the CFWD State screen, press the DOWN arrow key to scroll to the CFWD Number screen and press CHANGE. CFWD Number Screen Enter a phone number to apply to the current state in focus. When the phone is in the state you specified, and a call comes into the phone, it forwards the call to the number you specify.
Page 538 Operational Features Aastra IP Phone UI Step Action For the CFWD No Answer state, In the CFWD Number screen, press the DOWN arrow key to scroll to the CFWD No. Rings screen and press CHANGE. CFWD No. Rings Screen Press the NEXT key to select the number of rings to apply to the phone for call forwarding incoming calls.
Page 539 Aastra IP Phone UI Step Action Press # to confirm the change(s) each time the “Apply Changes” screen displays. All changes are saved to the phone. 41-001160-01, Rev 00, Release 2.3 Operational Features 5-247...
Page 540 Operational Features Aastra IP Phone UI Step Action CFWD in Phone Mode (9143i, 51i, and 53i) Use the RIGHT and LEFT arrow keys to scroll through each account. Screenname1 CFWD All Jan 1 12:96 In the above example, Screenname1, Screenname2, and Screenname3, are three accounts configured on the phone.
Page 541 Aastra IP Phone UI Step Action Press the Call Forward key. The Call Forward Mode screen displays. Use the UP and DOWN arrow keys to scroll through each state type. Indicates CFWD ALL enabled Indicates no CFWD phone number configured for Busy Indicates CFWD NoAns...
Page 542 Operational Features Aastra IP Phone UI Step Action Select a state using the UP and DOWN arrow keys. You can enable/disable a specific account on the phone with any or all of the following states. However, the configuration you set will apply to all accounts on the phone. •...
Page 543 Aastra IP Phone UI Step Action Press the CHANGE key in the CFWD State screen. Press NEXT to toggle the state of the CFWD state ON or OFF. In the example in Step 4, you press NEXT to change the option to OFF. Press the SET key to save the change.
Page 544 Operational Features Aastra IP Phone UI Step Action For the CFWD No Answer state, in the CFWD Number screen, press the DOWN arrow key to scroll to the CFWD No. Rings screen and press CHANGE. CFWD No. Rings Screen Press the NEXT key to select the number of rings to apply to the phone for call forwarding incoming calls.
Page 545 Aastra IP Phone UI Step Action Press # to confirm the change(s) each time the “Apply Changes” screen displays. All the same changes are saved to all accounts on the phone. 41-001160-01, Rev 00, Release 2.3 Operational Features 5-253...
Page 546 Operational Features Aastra IP Phone UI Step Action CFWD in Custom Mode (9143i, 51i, and 53i) Use the RIGHT and LEFT arrow keys to scroll through each account. Screenname1 CFWD All Jan 1 12:96 In the above example, Screenname1, Screenname2, and Screenname3, are three accounts configured on the phone.
Page 547 Aastra IP Phone UI Step Action Select an account to configure. Press the CHANGE key. The CFWD Mode screen displays. Use the UP and DOWN arrow keys to scroll through each state screen. Indicates CFWD All enabled Indicates no CFWD phone number configured for Busy...
Page 548 Operational Features Aastra IP Phone UI Step Action Select a state for the account(s) in focus using the UP and DOWN arrow keys. You can enable/disable any or all of the following states for a specific account or for all accounts (with individual configurations): •...
Page 549 Aastra IP Phone UI Step Action Press the CHANGE key in the CFWD State screen. Press NEXT to toggle the state of the CFWD state ON or OFF. In the example in Step 4, you press NEXT to change the option to OFF. Press the SET key to save the change.
Page 550 Operational Features Aastra IP Phone UI Step Action For the CFWD No Answer state, in the CFWD Number screen, press the DOWN arrow key to scroll to the CFWD No. Rings screen and press CHANGE. CFWD No. Rings Screen Press the NEXT key to select the number of rings to apply to the phone for call forwarding incoming calls.
Page 551 Aastra IP Phone UI Step Action Press DONE to save CFWD All Number, CFWD All State, CFWD Busy Number, CFWD Busy State, CFWD No Answer Number, CFWD No Answer State, CFWD No Answer Rings. Each time you press DONE, the following “Apply Changes” screen displays. Press # to confirm the change(s) each time the “Apply Changes”...
Page 552 Operational Features Aastra IP Phone UI Step Action CFWD in Account Mode (9480i, 9480i CT, 55i, 57i, and 57i CT) Use the RIGHT and LEFT arrow keys to scroll through each account. Services Callers Screenname1 CFWD All Tues Jan1 10:00am - Call Fwd In the above example, Screenname1, Screenname2, and Screenname3, are three accounts configured on the phone.
Page 553 Aastra IP Phone UI Step Action Select a state for the account(s) in focus using the UP and DOWN arrow keys. You can enable/disable any or all of the following states for an account: • All - Enables CFWD All for an account and forwards all incoming calls for that account, to the specified number.
Page 554 Operational Features Aastra IP Phone UI Step Action For the CFWD No Answer state, press the CHANGE key for the mode you selected in step 2. This displays the Call Forward State screen. In the following example, the CFWD All state is ON. Services Callers Call Forward...
Page 555 Aastra IP Phone UI Step Action Press the CHANGE key in the CFWD State screen. With the cursor in the “State” field, toggle the state ON and OFF by pressing the CHANGE key. Note: You can press the AllAccts key to copy the settings in the current Call Forward Settings screen for a specific call forward mode, to every account on the phone.
Page 556 Operational Features Aastra IP Phone UI Step Action CFWD in Phone Mode (9480i, 9480i CT, 55i, 57i, and 57i CT) Use the RIGHT and LEFT arrow keys to scroll through each account. Services Callers Screenname1 CFWD All Tues Jan1 10:00am - Call Fwd In the above example, Screenname1, Screenname2, and Screenname3, are three accounts configured on the phone.
Page 557 Aastra IP Phone UI Step Action Select a state for the phone using the UP and DOWN arrow keys. You can enable/disable a specific account on the phone with any or all of the following states. However, the configuration you set will apply to all accounts on the phone. •...
Page 558 Operational Features Aastra IP Phone UI Step Action In the CFWD No Answer state, press the CHANGE key for the mode you selected in step 2. This displays the Call Forward State screen. In the following example, the CFWD All state is ON. Services Callers Call Forward...
Page 559 Aastra IP Phone UI Step Action Use the DOWN arrow key to scroll to the “Number” field. Enter a phone number to apply to the current state in focus. When the phone is in the state you specified, and a call comes into the phone, it forwards the call to the number you specify.
Page 560 Operational Features Aastra IP Phone UI Step Action CFWD in Custom Mode (9480i, 9480i CT, 55i, 57i, and 57i CT) Use the RIGHT and LEFT arrow keys to scroll through each account. Services Callers Screenname1 CFWD All Tues Jan1 10:00am - Call Fwd In the above example, Screenname1, Screenname2, and Screenname3, are three accounts configured on the phone.
Page 561 Aastra IP Phone UI Step Action Select an account using the UP and DOWN arrow keys. You can also use the following keys if required: All Off Key- Disables CFWD for all accounts on the phone. All On Key - Enables CFWD for all accounts on the phone. CopytoAll Key - Copies all settings for the account you select, to all other accounts on the Call Forward Account screen.
Page 562 Operational Features Aastra IP Phone UI Step Action Select a state for the selected account(s) using the UP and DOWN arrow keys. You can enable/disable any or all of the following states for a specific account or for all accounts (with individual configurations): •...
Page 563 Aastra IP Phone UI Step Action Press the CHANGE key for the mode you selected in step 4. This displays the Call Forward State screen. In the following example, the CFWD All state is ON. Services Callers Call Forward Mode NoAns State: Number: 5551212 No.
Page 564 Operational Features Aastra IP Phone UI Step Action Press the CHANGE key in the CFWD State screen. With the cursor in the “State” field, toggle the state ON and OFF by pressing the CHANGE key. Note: You can press the AllAccts key to copy the settings in the current Call Forward Settings screen for a specific call forward mode, to every account on the phone.
Page 565: Callers List
Callers List The IP phones have a "Callers List" feature that store the name, phone number, and incremental calls, for each call received by the phone. The following illustrations show the default location of the Callers List Key on each type of phone model. Callers List Key PQRS WXYZ...
Page 566 Operational Features You can enable and disable the Callers List feature using the configuration files. When disabled, the Callers List does not display on the IP phone UI and the Caller List key is ignored when pressed. When enabled, you can view, scroll, and delete line items in the Callers List from the IP phone UI.
Page 567 Configuring Operational Features Operational Features You can use any spreadsheet application to open the file for viewing. The following is an example of a Callers List in a spreadsheet application. The file displays the name, phone number, and the line that the call came in on. 41-001160-01, Rev 00, Release 2.3 5-275...
Page 568: Using The Callers List
Operational Features Enabling/Disabling Callers List You can enable and disable user access to the Callers List on the IP phones using the following parameter in the configuration files: • callers list disabled Valid values for this parameter are 0 (enabled) and 1 (disabled). If this parameter is set to 0, the Callers List can be accessed by all users.
Page 569 IP Phone UI Step Action To delete all entries in the Callers list, press the 3 Delete key at the "Callers List" header. To delete a line item from the Callers List, select the line item you want to delete and press the 3 Delete key.
Page 570 Operational Features Downloading the Callers List Use the following procedure to download the Callers List using the Aastra Web Aastra Web UI Click on Operation->Directory. In the Callers List field, click on A “File Download” message displays. Click Enter the location on your computer where you want to download the Callers List and click The callerslist.csv file downloads to your computer.
Page 571: Customizable Callers List And Services Keys
Customizable Callers List and Services Keys The IP phones currently have a Callers List key (all 5i Series phones) and a Services key (9480i, 9480i CT, 55i, 57i, and 57i CT). An Administrator can specify URI overrides for these keys using the following parameters in the configuration files: •...
Page 572: Missed Calls Indicator
Operational Features Missed Calls Indicator The IP phone has a "missed calls" indicator that increments the number of missed calls to the phone. This feature is accessible from the IP phone UI only. You can enable and disable the Missed Calls Indicator feature using the configuration files.
Page 573 Accessing and Clearing Missed Calls Use the following procedure to access and clear missed calls from the Callers List. Once you display the Callers List, the "<number> New Calls" indicator clears. IP Phone UI Step Action Press the “Callers List” key on the phone to enter the Callers List. Use the to scroll through the line items in the Callers List to find the line items that have icon with the receiver ON.
Page 574: Directory List
Operational Features Directory List The IP phones have a "Directory List" feature that allows you to store frequently used names and numbers on the phone. You can also dial directly from the directory entry. The following illustrations show the default location of the Directory Key on each type of phone model.
Page 575 Configuring Operational Features Operational Features Directory Key Options Key (Directory is an option under Services Menu) Directory Key 57i/57i CT 41-001160-01, Rev 00, Release 2.3 5-283...
Page 576 Operational Features Directory List Capabilities In the Directory List a user or administrator can store a maximum of 7 numbers associated with a unique name. You can apply pre-defined labels to the entry which include, Office, Home, Cell, and Pager, or create your own labels. Labels can be up to 14 characters in length.
Page 577 • You can use any spreadsheet application to open the file for viewing. The following is an example of a Directory List in a spreadsheet application. This is an administrator and user function. The file displays the name, phone number(s), and line number(s) for each Directory entry.
Page 578 Operational Features Server to IP Phone Download You can populate your IP phone Directory List with server directory files. To activate this feature, you need to add the following parameters to the configuration files: • directory 1: company_directory • directory 2: my_personal_directory’ The IP phone recognizes the following characters in a Directory List: Character ’#’...
Page 579 Server to IP Phone Download Behavior The software that reads directory files from the server, loads the file’s contents into the phone's NVRAM when the phone is booting. Directory entries in the NVRAM that originate from a server directory file are 'owned' by the server. During the boot process both directory files are read, combined into a single list, and any duplicate entries are deleted from the list.
Page 580 Operational Features Using the Directory List Use the following procedures to access and use the Directory List. Note: In the following procedure, the location of keys (hard keys, softkeys, and programmable keys) on the phone are dependant on your specific phone model. See Chapter 1, Overview, for the keys that are specific to your phone model.
Page 581 IP Phone UI Step Action To edit an entry in the Directory List: a At a line item in the Directory List, press the 3 key. Note: Use the SAVE key to scroll between the number, name and line entries. b Edit the phone number if required and press SAVE.
Page 582 Operational Features IP Phone UI Step Action To exit the Directory List, press the DIRECTORY key again, the GOODBYE key, or the QUIT key (depending on your specific phone model). From the 9480i CT and 57i CT handset: a Press the Public/Private softkeys to toggle between making the new entry public or private. Note: The entry is set to Private by default.
Page 583 Downloading from the Server to the IP Phone You can use the configuration files to download the Directory List from the configuration server to the IP phone.. Note: You must use TFTP to download the Directory List. Use the following procedure to configure the download. Configuration Files For specific parameters you can set in the configuration files for downloading the Directory List, see Appendix A, the section,...
Page 584 Operational Features Use the following procedure to configure the download. Aastra Web UI Click on Operation->Directory. In the Directory List field, click on A “File Download” message displays. Click Enter the location on your computer where you want to download the Directory List and click The directorylist.csv file downloads to your computer.
Page 585: Voicemail (9480I, 9480I Ct, 55I, 57I, And 57I Ct Only)
Voicemail (9480i, 9480i CT, 55i, 57i, and 57i CT only) The Voicemail feature on the 9480i, 9480i CT, 55i, 57i and 57i CT IP phones allow you to configure lines with phone numbers so the phone can dial out to connect to a voicemail server.
Page 586 Operational Features To configure the Voicemail feature on the 9480i/9480i CT and 57i/57i CT, you must enter the following parameter in the configuration files: • sip lineN vmail: You can enter up to 9 Voicemail numbers associated with each of the 9 lines on the phone.
Page 587 Using Voicemail (9480i, 9480i CT, 57i57i CT only) Use the following procedure to access and use voicemail. IP Phone UI Step Action For the 9480i, 9480i CT, 57i/57i CT: Press Services on the phone to display the Services menu. From the Services menu, select "Voicemail". Use the to scroll through the line items in the Voicemail List.
Page 588: Xml Customized Services
Operational Features XML Customized Services Extensible Markup Language (XML) is a markup language much like HTML. HTML was designed to display data and to focus on how data looks. XML was designed to describe data and to focus on what data is. The following are characteristics of XML: •...
Page 589 XML Object AastraIPPhoneDirectory (for Directory List screen) AastraIPPhoneStatus (for Idle screen) AastraIPPhoneExecute (for executing XML commands) AastraIPPhoneConfiguration (for pushing a configuration to the phone) AastraIPPhoneImageScreen (Standard Bitmap Image) AastraIPPhoneImageMenu (Menu Image) AastraIPPhoneTextMenu (Icon Menu) (Icon Menu Image) For more information about creating customized XML applications, see Appendix G, “Creating and Managing XML Applications.”...
Page 590 Operational Features You can also use the following attributes/options with the XML objects to further customize your XML applications: Attribute/Option Beep xml status scroll delay (config files) Status Scroll Delay (seconds) (Web UI) Timeout XML Get Timeout 5-298 Description/Usage Enables or disables a BEEP option to indicate a status on the phone.
Page 591 Attribute/Option LockIn CancelAction 41-001160-01, Rev 00, Release 2.3 Description/Usage Specifies whether or not the information on the LCD screen stays displayed when other events occur (such as pressing buttons on the keypad). Use with: XML object (See Appendix Specifies a URI that the phone executes a GET on when the user presses the default CANCEL key.
Page 592 Operational Features Enabling/Disabling a Beep for Status Message Displays You can enable or disable a BEEP option using the Status Message object (AastraIPPhoneStatus), the configuration files, or the Aastra Web UI. Note: For enabling/disabling a status message beep using the Status Message object, see Applications.”...
Page 593 Scroll Delay Option for Status Messages The IP phones support a scroll delay option that allows you to set the time delay, in seconds, between the scrolling of each status message on the phone. The default time is 5 seconds for each message to display before scrolling to the next message. You can configure this option via the configuration files or the Aastra Web UI.
Page 594 Operational Features For more information about creating XML configuration scripts and for XML script examples, see Configuring the Phone to use XML You can configure the phone to request the XML objects you create by configuring specific parameters via the configuration files or the Aastra Web UI. Users can access XML applications via softkeys configured on the IP phones.
Page 595 The following example shows the parameters you enter in the configuration files to configure an XML application: xml application URI: http://172.16.96.63/aastra/internet.php xml application title: Aastra Telecom xml application post list: 10.50.10.53, dhcp10-53.ana.aastra.com Configuring for XML on the IP Phone After creating an XML application, an administrator can configure the IP phone to use the application using the configuration files or the Aastra Web UI.
Page 596 Operational Features Aastra Web UI For the 9480i, 9480i CT, 55i, 57i, 57i CT: Click on Operation->Softkeys and XML. Select a key from keys 1 through 20. In the "Type" field, select XML from the list box. In the "Label" field, enter a label that displays on the IP phone for the softkey. For example, "XML". In the "Value"...
Page 597 Aastra Web UI In the "XML Application Title" field, enter the name of the XML application that you want to display on the IP phone Services Menu. In the illustration above, the XML Application Title is "Aastra Telecom". Click The XML application is applied to the IP phone immediately. When the XML application is pushed to the phone via an HTTP POST, a host IP address or domain name server is required.
Page 598 Operational Features Aastra Web UI For the 9143i, 53i Click on Operation->Programmable Keys. 53i and 9143i Screen For the 53i and 9143i, select a key from keys 3 through 6. In the "Hard Key" field, select XML from the list box. In the "Value"...
Page 599 Aastra Web UI Click on Advanced Settings->Configuration Server. In the "XML Push Server List (Approved IP Addresses)" field, enter the host IP address and/or domain name server. You can enter multiple IP address and/or domain name servers (separated by commas). In the example in Step 6, the illustration shows a host IP address of "10.50.10.53, 10.50.10.54"...
Page 600 Operational Features Using the XML Customized Service After you create, save, and configure the IP phone with an XML application, the customized service is ready for you to use. Use the following procedure to use the XML feature on the IP phone. IP Phone UI Step Action...
Page 601 IP Phone UI Step Action For the 9143i, 53i: Press the programmable key configured on the phone for XML services. A "Custom Features" screen displays. Use the to scroll through the customized features. Select a service to display the information for that customized service. Message services display to the screen after pressing the programmable key.
Page 602 XML Action URIs The IP phones have a feature that allows an administrator to specify a uniform resource identifier (URI) that triggers a GET when certain events occur. The IP phone events that support this feature are: • Startup • Successful registration •...
Page 603 Configuration File Parameters action uri incoming action uri outgoing action uri offhook action uri onhook action uri disconnected action uri xml sip notify XML SIP Notify Variable Descriptions The following table provides a description of each variable. Variable $$SIPUSERNAME$$ $$SIPAUTHNAME$$ $$PROXYURL$$ 41-001160-01, Rev 00, Release 2.3 Aastra Web UI Parameters at...
Page 604 Operational Features Variable $$LINESTATE$$ $$LOCALIP$$ Note: This variable allows for enhanced information in call records and billing applications. $$REMOTENUMBER$$ $$DISPLAYNAME$$ $$SIPUSERNAME$$ $$INCOMINGNAME$$ $$CALLDURATION$$ Note: This variable allows for enhanced information in call records and billing applications. $$CALLDIRECTION$$ Note: This variable allows for enhanced information in call records and billing applications.
Page 605 How it works When a startup, successful registration, incoming call, outgoing call, offhook, or onhook call event occurs the event has an action URI configured. If the phones finds a URI configured, any variables configured (in the form $$VARIABLENAME$$) are replaced with the value of the appropriate variable.
Page 606 Operational Features Aastra Web UI Click on Advanced Settings->Action URI. Enter an XML URI for a startup event in the “Startup” field. For example: http://10.50.10.140/startup This parameter specifies the URI for which the phone executes a GET on when a startup event occurs.
Page 607 Aastra Web UI Enter an XML URI for an incoming call event in the “Incoming Call” field. For example: http://10.50.10.140/incoming.php?number=$$REMOTENUMBER$$ This parameter specifies the URI for which the phone executes a GET on when an incoming call event occurs. Note: For an incoming call event, use the associated variables indicated in the table and Associated Variables”...
Page 608 Operational Features Aastra Web UI (Optional) You can poll a URI at specific intervals on the phones. For more information about polling Action URIs, see “Polling Action URIs” Click Action URI Disconnected The phones have a parameter, “action uri disconnected” that allow a disconnect event to occur when the phone transitions from any active state (outgoing, incoming, connected, or calling) to an idle state.
Page 609 The Action URI Disconnect feature allows an Administrator to determine the reason for the disconnect if required. Note: If you enable the Action URI Disconnect feature by specifying a URI, the URI is called when any disconnect event occurs including an intercom call or a conference setup.
Page 610 Operational Features Aastra Web UI Click on Advanced Settings->Action URI->Event. In the “Disconnected” field, enter a valid URI for which the phone executes a GET on, when it transitions from the incoming, outgoing, calling, or connected state into the idle state. Leaving this field empty disables the Action URI Disconnected feature.
Page 611 XML SIP Notify Events In order for an XML push to bypass the NAT/firewall, the phone supports a proprietary SIP NOTIFY event (aastra-xml) with or without XML content. An Administrator can enable/disable the SIP NOTIFY event using a specific parameter in the configuration files (sip xml notify event) or the Aastra Web UI (XML SIP Notify).
Page 612 Operational Features Example of a SIP NOTIFY without XML Content NOTIFY sip:200@10.30.100.103:5060 SIP/2.0 Via: SIP/2.0/UDP 10.30.100.103:5060;branch=z9hG4bK7bbc1fac;rport From: <sip:201@10.30.100.103:5060>;tag=81be2861f3 To: Jacky200 <sip:200@10.30.100.103:5060> Contact: <sip:201@10.30.100.103> Call-ID: 59638f5d95c9d301 CSeq: 4 NOTIFY Max-Forwards: 70 Event: aastra-xml Content-Type: application/xml Content-Length: 0 When the phone receives the SIP NOTIFY, it will trigger the action uri xml sip notify parameter, if it has been previously configured using the configuration files or the Aastra Web UI.
Page 613 Enabling/Disabling XML SIP NOTIFY using the Configuration Files To enable/disable the SIP NOTIFY event, you can set the following parameter in the configuration files: • sip xml notify event If the content is missing in the SIP NOTIFY message received by the phone, the phone automatically uses the value you specify for the following parameter: •...
Page 614 Operational Features Enabling/Disabling XML SIP NOTIFY Using the Aastra Web UI Use the following procedure to enable/disable the XML SIP NOTIFY feature in the Aastra Web UI. Aastra Web UI Enabling/Disabling the XML SIP NOTIFY Feature Click on Advanced Settings->Global SIP->Advanced SIP Settings. XML SIP Notify Parameter 5-322 Enabling Whitelist Proxy is recommended...
Page 615 Aastra Web UI The “XML SIP Notify" field is disabled by default. To enable this field, check the box. This field enables or disables the phone to accept or reject an aastra-xml SIP NOTIFY message. Note: To ensure the SIP NOTIFY is coming from a trusted source, it is recommended that you enable the Whitelist feature (Whitelist Proxy parameter) on the IP phone.
Page 616 Operational Features Configuring XML SIP NOTIFY using the Aastra Web UI if an Empty SIP NOTIFY Message Received by the Phone Use the following procedure in the Aastra Web UI to configure the XML SIP NOTIFY parameter when the phone receives an empty SIP NOTIFY message. Aastra Web UI If the content is missing in the SIP NOTIFY message received by the phone, the phone automatically uses the value you specify for the Action URI XML SIP Notify parameter at the path Advanced...
Page 617 Polling Action URIs Another way to reach a phone behind a NAT/firewall is to have the phone make an XML call at periodic intervals. An Administrator can use the action uri poll parameter that commands the phone to perform an XML call at configurable intervals.
Page 618 Operational Features Configuring Polling Action URI via the Aastra Web UI Use the following procedure to configure polling Action URI using the Aastra Web UI. Aastra Web UI Click on Advanced Settings->Action URI. In the “Poll” field, enter a URI to be called every "action uri pool interval" seconds. Enter the value in a URI format.
Page 619 XML Softkey URI In addition to specifying variables for the Action URIs, you can also specify variables in the XML softkey URIs that are bound when the key is pressed. These variables are the same as those used in the Action URIs. When an administrator enters an XML softkey URI either via the Aastra Web UI or the configuration files, they can specify the following variables: •...
Page 620 Operational Features You can configure the XML softkey URI variables via the configuration files or the Aastra Web UI. Configuring XML Softkey URIs Use the following procedures to configure XML Softkey URIs using the configuration files or the Aastra Web UI. Configuration Files For specific parameters you can set in the configuration files, see Appendix A, the section, “Softkey/Programmable Key/Feature Key/Expansion Module Key Parameters”...
Page 621 Aastra Web UI For the 9480i, 9480i CT, 55i, 57i, 57i CT: Click on Operation->Softkeys and XML. Select a key from keys 1 through 20. In the "Type" field, select XML from the list box. In the "Label" field, enter a label that displays on the IP phone for the XML softkey. For example, "aastra".
Page 622 Operational Features Aastra Web UI In the "Value" field, enter the URI that the phone performs a GET on when the key is pressed. For example: http://10.50.10.140/script.pl?name=$$SIPUSERNAME$$ Note: You can use the following variables in the URI: • $$SIPUSERNAME$$ • $$SIPAUTHNAME$$ •...
Page 623 Aastra Web UI For the 9143i, 53i: Click on Operation->Programmable Keys. 53i and 9143i Screen On the 9143i and 53i, select a key from keys 1 through 6. In the "Type" field, select XML from the list box. On the 9143i and 53i, in the "Label" field, enter a label that displays on the IP phone for the XML softkey.
Page 624 Operational Features Aastra Web UI In the "Value" field, enter the URI that the phone performs a GET on when the key is pressed. For example: http://10.50.10.140/script.pl?name=$$SIPUSERNAME$$ Note: You can use the following variables in the URI: • $$SIPUSERNAME$$ • $$SIPAUTHNAME$$ •...
Page 625 Configuring Operational Features Operational Features Web Applications Keys The IP Phones have a feature that allow a User or Administrator to assign a pre-programmed XML-based application to a softkey, programmable key, or expansion module key. This pre-programmed key is called, "WebApps", and is hardcoded on the phone.
Page 626 Operational Features XML Key Redirection The IP phones allow the redirecting of phone-based hard keys to XML scripts. This allows the server to provide the phone with Redial, Transfer (Xfer), Conference (Conf), and Intercom (Icom) key features, and the Voicemail option feature, rather then accessing them from the phone-side.
Page 627 Configuring XML Redirection of the Redial, Xfer, Conf, and Icom Keys, and the Voicemail Option Use the following procedure to configure XML redirection of the Redial, Xfer, Conf, and Icom keys, and the Voicemail option. Configuration Files For the specific parameters you can set in the configuration files, see Appendix A, the section, Redirection Settings (for Redial, Xfer, Conf, Icom, Voicemail)”...
Page 628 Operational Features • On the 51i, the redirection feature works after selecting “Options” from the Services Menu. To display the original Options Menu, press and hold the Services key. An Administrator can configure the XML Options Key (or Services Key on the 51i), redirection URI parameter using the configuration files only.
Page 629 XML Applications and Off-Hook Interaction A feature on the IP phone allows you to specify whether the phone is prevented from going into the off-hook/dialing state when the handset is off-hook and the call ends. By default, the phone behaves as follows: You are in a call using the handset and the phone displays an XML application.
Page 630: Xml Override For A Locked Phone
Operational Features XML Override for a Locked Phone The IP phones have a feature that allows a locked phone to be overridden when an XML application is sent to the phone. This feature also allows you to still use any softkeys/programmable key/Extension Module Keys applicable to the XML application even though the phone is locked.
Page 631: Audio Transmit And Receive Gain Adjustments
• audio mode The default setting for these parameters is 0 (zero). Note: Aastra Telecom recommends you leave the default of 0 (zero) as the settings for these parameters. The following table describes each parameter. Parameter Headset tx gain...
Page 632 Operational Features Parameter Description Handsfree tx gain The increased (+db) or decreased (-db) amount of signal transmitted from the base microphone to the far-end party. Audio mode Allows you to configure how the d/f key (handsfree key) works. Audio mode has 4 options: 0 (Speaker) - Calls can be made or received using the handset or handsfree speakerphone and can be switched between the two modes by pressing the d /fkey.
Page 633: Centralized Conferencing (For Sylantro And Broadsoft Servers)
Centralized Conferencing (for Sylantro and Broadsoft Servers) The IP phones include support for centralized conferencing (Ad-Hoc conferencing) for Sylantro and Broadsoft servers. This feature provides centralized conferencing on the SIP server (versus localized, on the phone) and allows IP phone users to do these tasks: •...
Page 634 Operational Features To use the centralized conferencing after it is enabled, see your Model-specific IP Phone User Guide. Configuring Centralized Conferencing Using the Configuration Files You use the following parameters to configure centralized conferencing in the configuration files: Global Parameter •...
Page 635: Configuring Centralized Conferencing Using The Aastra Web Ui
Configuring Centralized Conferencing Using the Aastra Web UI Use the following procedure to configure centralized conferencing using the Aastra Web UI. Aastra Web UI Global Configuration Click on Advanced Settings->Global SIP Settings->Basic SIP Network Settings. In the “Conference Server URI” field, do one of the following actions: •...
Page 636 Operational Features Aastra Web UI Click Per-Line Configuration Click on Advanced Settings->Line <#>->Basic SIP Network Settings In the “Conference Server URI” field, do one of the following actions: • To disable centralized conferencing on this line, leave this field empty (blank). •...
Page 637: Authentication Support For Http/Https Download Methods, Used With Broadsoft Client Management System (Cms)
Authentication Support for HTTP/HTTPS Download Methods, used with Broadsoft Client Management System (CMS) The IP phones support HTTP/HTTPS digest authentication as defined in RFC 2617. (The HTTP client supports digest authentication; the HTTP server does not; the HTTP server supports basic authentication). This feature allows the phones to interoperate with Broadsoft’s CMS phone configuration tool.
Page 638 Operational Features Configuring Broadsoft CMS Support via the Configuration Files Configure Broadsoft CMS support on the IP Phone using the following parameters in the configuration files: • http digest force login • http digest username • http digest password Configuration Files For specific parameters you can set in the configuration files, see Appendix A, the section, Authentication Support for Broadsoft CMS”...
Page 639 Press the “Log In" key to displays the username/password screen. Note: On the 9480i, 9480i CT, 55i, 57i, and 57i CT, you use the Log In softkey to log in. On the 9143i, 51i, and 53i, you press the right arrow key to log in.
Page 640: Customizing The Display Columns On The 560M Expansion Module
Operational Features Customizing the Display Columns on the 560M Expansion Module The 560M Expansion Module screen displays softkeys in column format. The function keys on the bottom left of the Module allow you to display 3 full screens of softkeys. Each screen consists of 2 columns with the following default headings on each page: Page 1 "List 1"...
Page 641 List 3 Page 2 Screen To use the 560M, press the function key for the page you want to display to the LCD (page 1, page2, or page 3), and press the applicable softkey. You can customize the headings on each 560M Expansion Module screen using the configuration files.
Page 642 Operational Features Expansion Module 3 (3 pages) • expmod3page1left • expmod3page1right • expmod3page2left • expmod3page2right • expmod3page3left • expmod3page3right Example The following is an example of configuring Expansion Module 1 column headings. expmod1page1left: Personnel Ext expmod1page1right: Operations Ext expmod1page2left: Marketing Ext expmod1page2right: Logistics Ext expmod1page3left: Engineering Ext expmod1page3right: Shipping Ext...
Page 643 These settings display to the Expansion Module as shown in the following illustrations. Personnel Ext Operations Ext Page 1 Screen Customizing the 560M Expansion Module Column Display. Configuration Files For specific parameters you can set in the configuration files, see Appendix A, the section, “Customizing 560M Expansion Module Column Display”...
Page 644 IP Phone Administrator Guide Operational Features 5-352 41-001160-01, Rev 00, Release 2.3...
Page 645: About This Chapter
About this chapter Introduction The IP phones have advanced operational features you can configure using the configuration files and/or the Aastra Web UI. This chapter describes each of these features and provides procedures for configuring each feature. Topics This chapter covers the following topics: Topic Advanced Operational Features MAC Address/Line Number in REGISTER Messages...
Page 646 About this chapter Topic Blacklist Duration Whitelist Proxy Transport Layer Security (TLS) 802.1x Support Symmetric UDP Signaling Removing UserAgent and Server SIP Headers Multi-Stage Digit Collection (Billing Codes) Support (for Sylantro Servers) Configurable DNS Queries Ignore Out of Sequence Errors Page page 6-22 page 6-24...
Page 647: Advanced Operational Features
Advanced Operational Features Description This section provides the following information about advanced features of the IP phones: Feature MAC Address/Line Number in REGISTER Messages SIP Message Sequence for Blind Transfer Update Caller ID During a Call Boot Sequence Recovery Mode Auto-discovery Using mDNS Single Call Restriction (57i CT and 9480i CT only)
Page 648 Advanced Operational Features Feature Transport Layer Security (TLS) 802.1x Support Symmetric UDP Signaling Removing UserAgent and Server SIP Headers Multi-Stage Digit Collection (Billing Codes) Support (for Sylantro Servers) Configurable DNS Queries Ignore Out of Sequence Errors Description Allows you to enable or disable the use of Persistent Transport Layer Security (TLS).
Page 649: Mac Address/Line Number In Register Messages
MAC Address/Line Number in REGISTER Messages The IP phones can send the MAC address and line number in the REGISTER packets making it easier for the call server when a user configures the phones via the Aastra Web UI or the IP Phone UI. The following two configurable headers send this information to the call server: Aastra-Mac: <mac address>...
Page 650 Advanced Operational Features Aastra Web UI Step Action Click on Advanced Settings->Global SIP->Advanced SIP Setting. Enable the "Send MAC Address in REGISTER Message" field by checking the check box. (Disable this field by unchecking the box). Enable the "Send Line Number in REGISTER Message" field by checking the check box. (Disable this field by unchecking the box).
Page 651: Sip Message Sequence For Blind Transfer
SIP Message Sequence for Blind Transfer The SIP message sequence for Blind Transfer avoids the transfer target having two simultaneous calls. Prior to release 1.4, a CANCEL message was sent to the transfer target (if it was in a ringing state) after sending a REFER to the transferee to complete the transfer.
Page 652: Update Caller Id During A Call
Advanced Operational Features Update Caller ID During a Call It is possible for a proxy or call server to update the Caller ID information that displays on the phone during a call, by modifying the SIP Contact header in the re-INVITE message.
Page 653: Boot Sequence Recovery Mode
Boot Sequence Recovery Mode You can force the IP phone into recovery mode by pressing the 1 and # keys during boot up when the logo displays. This feature is enabled by default on the IP phone. You can disable this feature using the following parameter in the configuration files: •...
Page 654: Auto-Discovery Using Mdns
Advanced Operational Features Auto-discovery Using mDNS The IP phones can perform an auto-discovery of all servers on a network using mDNS. When the IP phone discovers a TFTP server, it is automatically configured by that TFTP server. An unconfigured phone (phone right out of the box) added to a network, attempts to auto-discover a configuration server on the network without any end-user intervention.
Page 655: Single Call Restriction (57I Ct And 9480I Ct Only)
Single Call Restriction (57i CT and 9480i CT only) On the 57i CT and 9480i CT, an administrator can enable or disable a single call restriction between the 57i CT and 9480i CT base unit and a call server. When this feature is enabled (set to 1), you can make separate active calls from the 57i CT and 9480i CT base unit and from the cordless handset.
Page 656 Advanced Operational Features Aastra Web UI Step Action Click on Advanced Settings->Global SIP->RTP Settings. Enable the "Two Call Support" field by checking the check box. (Disable this field by unchecking the box). Click Note: The session prompts you to restart the IP phone to apply the configuration settings. Select Operation->Reset and click 6-12 to save your settings.
Page 657: Missed Call Summary Subscription
Configuring Advanced Operational Features Advanced Operational Features Missed Call Summary Subscription The “Missed Call Summary Subscription” feature allows missed calls that have been redirected by the server, to be incremented in the missed calls indicator on the phone it was initially directed to. This feature is called the Missed Call Summary Subscription and can be set with a timer that allows the phone to use the feature for a period of time before the timer expires.
Page 658 Advanced Operational Features Configuring Missed Call Summary Subscription using the Configuration Files In addition to enabling/disabling the Misses Call Summary Subscription, You can also configure the amount of time, in seconds, that the phone uses this feature. The timer is configurable on a global basis only. You use the following parameters to configure Missed Call Summary Subscription feature on a global basis: Global Parameters...
Page 659 Configuring Missed Call Summary Subscription using the Aastra Web UI Use the following procedure to configure the Missed Call Summary Subscription feature using the Aastra Web UI. Aastra Web UI Global Configuration Click on Advanced Settings->Global SIP->Advanced SIP Settings. 41-001160-01, Rev 00, Releaes 2.3 Advanced Operational Features 6-15...
Page 660 Advanced Operational Features Aastra Web UI The "Missed Call Summary Subscription" field is disabled by default. To enable this field, check the box. This feature allows missed calls that have been redirected by the server, to be incremented in the missed calls indicator on the phone it was initially directed to.
Page 661: As-Feature-Event Subscription
As-Feature-Event Subscription The IP phones support server-side Do Not Disturb (DND), Call Forward (CFWD), and Automatic Call Distribution (ACD) feature events.This feature is called “as-feature-event” and works with the DND, CFWD, and ACD keys. Notes: The 51i supports server-side DND and CFWD only. The DND, CFWD, and ACD server-side feature is not applicable to the CT handset.
Page 662 Advanced Operational Features When you press the DND, CFWD, or ACD key, only one attempt is made to enable/disable the “as-feature-event” feature on the server. The message “Trying” displays on the phone’s LCD after pressing the key. If the attempt is successful, the idle screen displays.
Page 663 Note: IMPORTANT! If DND and CFWD are configured to use “Account” mode on the IP Phone, pressing the DND and CFWD keys apply to the account in focus as described in Chapter 3, the section, page 3-34. If ACD is configured on the phone, the ACD softkey applies to the line for which the key is configured.
Page 664 Advanced Operational Features Configuring As-Feature-Event Subscription Using the Aastra Web UI Use the following procedure to enable/disable the server-side “as-feature-event” on the IP Phone using the Aastra Web UI. Aastra Web UI Click on Advanced Settings->LineN->Advanced SIP Settings. In the “Advanced SIP Settings” section, enable the "As--Feature-Event Subscription" field, by checking the check box.
Page 665 Aastra Web UI Click on Advanced Settings->Global SIP->Advanced SIP Settings. In the “Advanced SIP Settings” section, in the “As-Feature-Event Subscription Period” field, enter the amount of time, in seconds, that the phone waits after sending a SUBSCRIBE, to receive a NOTIFY response from the server side.
Page 666: Blacklist Duration
Advanced Operational Features Blacklist Duration The Blacklist Duration feature helps to reduce unnecessary delays during proxy/ registrar server failures, caused by the IP phone repeatedly sending SIP messages to a failed server. If you enable this feature, then whenever the IP phone sends a SIP message to a server, and does not get a response, the phone automatically adds the server to the blacklist.
Page 667: Configuring A Server Blacklist Using The Aastra Web Ui
Configuring a Server Blacklist Using the Aastra Web UI You use the following procedure to configure Blacklist Duration using the Aastra Web UI. Aastra Web UI Click on Advanced Settings->Global SIP->Advanced SIP Settings In the “Blacklist Duration” field, specify the length of time, in seconds, that a failed server remains on the server blacklist.
Page 668: Whitelist Proxy
Advanced Operational Features Whitelist Proxy To protect your IP phone network, you can configure a “Whitelist Proxy” feature that screens incoming call requests received by the IP phones. When this feature is enabled, an IP phone accepts call requests from a trusted proxy server only. The IP phone rejects any call requests from an untrusted proxy server Configuring Whitelist Proxy Using the Configuration Files You use the following parameter to configure the whitelist proxy feature using the...
Page 669 Configuring Whitelist Proxy Using the Aastra Web UI Use the following procedure to configure the Whitelist Proxy feature using the Aastra Web UI. Aastra Web UI Click on Advanced Settings->Global SIP->Advanced SIP Settings The "Whitelist Proxy" field is disabled by default. To enable this field, check the box. When this feature is enabled, an IP phone accepts call requests from a trusted proxy server only.
Page 670: Transport Layer Security (Tls)
Advanced Operational Features Transport Layer Security (TLS) The IP Phones support a transport protocol called Transport Layer Security (TLS) and Persistent TLS. TLS is a protocol that ensures communication privacy between the SIP phones and the Internet. TLS ensures that no third party may eavesdrop or tamper with any message.
Page 671 Notes: Persistent TLS requires the outbound proxy server and outbound proxy port parameters be configured in either the configuration files or the Aastra Web UI (Advanced Settings->Global SIP->Basic SIP Network Settings). There can be only one persistent TLS connection created per phone.
Page 672 Advanced Operational Features When an IP phone receives an incoming call, the IP phone does the following actions: • Checks to see if the incoming call is from a registered proxy server. • If the call is forwarded via a registered proxy server, then the message has already been verified and authenticated by the server.
Page 673 Configuring TLS Using the Aastra Web UI To configure TLS using the Aastra Web UI, you must enable TLS or Persistent TLS first. Then you must define the TLS certificate file names that you want the phone to use. Use the following procedure to configure TLS using the Aastra Web Aastra Web UI Click on Advanced Settings->Global SIP->Advanced SIP Settings.
Page 674 Advanced Operational Features Aastra Web UI Click on Advanced Settings->TLS Support. Enter the certificate file names and the private key file name in the appropriate fields. The Root and Intermediate Certificate files contain one root certificate and zero or more intermediate certificates which must be placed in order of certificate signing with root certificate being the first in the file.
Page 675: 802.1X Support
802.1x Support The IP phones support the IEEE 802.1x protocol. The 802.1x protocol is a standard for passing Extensible Authentication Protocol (EAP) over a wired or wireless Local Area Network (LAN). The 802.1x protocol on the IP phone facilitates media-level access control, and offers the capability to permit or deny network connectivity, control LAN access, and apply traffic policy, based on user or endpoint identity.
Page 676 Advanced Operational Features • If the certificates and private key ARE stored in the phone, the phone uses them during the authentication process. • If the phone uses EAP-TLS for successful authentication, after the phone reboots, it downloads the latest certificates and private key files to the phone. •...
Page 677 Configuring the 802.1x Protocol Using the Configuration Files You use the following parameters to configure the 802.1x Protocol on your phone using the configuration files. For EAP-MD5 use: • eap type • identity • md5 password • pc port passthrough enabled For EAP-TLS use: •...
Page 678 Advanced Operational Features Configuring the 802.1x Protocol Using the IP Phone UI Use the following procedure to configure the 802.1x Protocol on your phone using the IP Phone UI. Note: certificates and private keys must already be configured and stored on the phone. Use the configuration files or the Aastra Web UI to load certificates and private keys.
Page 679 Aastra IP Phone UI Step Action On 9480i, 9480i CT, 55i, 57i, and 57i CT: Select Network Settings->Ethernet->Enable PassThru Port. On the 9143i, 51i, 53i: Select Network Settings->Ethernet->PC Port Enabled. Ethernet Link 1. LAN Port Link 2. PC Port Link 3.
Page 680 Advanced Operational Features Aastra IP Phone UI Step Action The PC PassThru Port is enabled by default. Enable PassThru Port Enable PassThru Port - Change Note: The PC PassThru Port must be enabled to use the 802.1x Protocol. Press Done (on 9480i, 9480i CT, 55i, 57i, 57i CT). Press Next (on 9143i, 51i, 53i).
Page 681 Aastra IP Phone UI Step Action Select EAP-MD5 to configure the phone to use MD5 authentication; Select EAP-TLS to configure the phone to use TLS authentication. 802.1x Mode Disabled EAP-MD5 EAP-TLS Cancel - Done - Note: The 802.1x Protocol is disabled by default. If you select EAP-TLS authentication, you must use the configuration files or the Aastra Web UI to configure the certificates and private key for the phone.
Page 682 Advanced Operational Features Aastra IP Phone UI Step Action Enter the identity or username used for authenticating the phone. Username Username: - Backspace Nextspace - Cancel - - ABC Done - Use the keys as applicable while entering the username; then press Done (9480i, 9480i CT, 55i, 57i, 57i CT).
Page 683 Aastra IP Phone UI Step Action Use the keys as applicable while entering the password; then press Done (9480i, 9480i CT, 55i, 57i, 57i CT). Press Set (9143i, 51i, 53i). Press the key to save your settings and exit from the IP Phone UI. Configuring the 802.1x Protocol Using the Aastra Web UI Use the following procedure to configure the 802.1x Protocol on your phone using the Aastra Web UI.
Page 684 Advanced Operational Features Aastra Web UI In the “MD5 Password” field, enter a password used for the MD5 authentication of the phone. For example, password1. Click Click on Advanced Settings->Network->Basic Network Settings. The “PC Port PassThru Enable/Disable” field is enabled by default. To disable this field, uncheck the box.
Page 685 Aastra Web UI To configure EAP-TLS: Click on Advanced Settings->802.1x Support. In the “EAP Type” field, select EAP-TLS. Valid values are: Disabled (Default), EAP-MD5, and EAP-TLS. In the “Identity” field, enter an Identity for the IP phone for which you are configuring 802.1x. For example, phone1.
Page 686 Advanced Operational Features Aastra Web UI In the “Trusted Certificates Filename” field, enter the filename that contains the trusted certificates. For example: trusted_certificates.pem. Click Click on Advanced Settings->Network->Basic Network Settings. The “PC Port PassThru Enable/Disable” field is enabled by default. To disable this field, uncheck the box.
Page 687: Symmetric Udp Signaling
Symmetric UDP Signaling By default, the IP phones use symmetric UDP signaling for outgoing UDP SIP messages. When symmetric UDP is enabled, the IP phone generates and listens for UDP messages using port 5060. You can manually disable symmetric UDP signaling using the IP phone’s configuration file.
Page 688: Removing Useragent And Server Sip Headers
Advanced Operational Features Removing UserAgent and Server SIP Headers Currently, the phone always configures the SIP UserAgent/Server headers to contain: Aastra <PhoneModel>/<FirmwareVersion> You can suppress the addition of these headers by using the following parameter in the configuration files: • sip user-agent Setting this parameter allows you to enable or disable the addition of the User-Agent and Server SIP headers from the SIP stack.
Page 689: Multi-Stage Digit Collection (Billing Codes) Support (For Sylantro Servers)
Multi-Stage Digit Collection (Billing Codes) Support (for Sylantro Servers) The IP Phones support Multi-Stage Digit Collection (billing codes) for Sylantro Servers. Sylantro Server features, like mandatory and optional billing codes, requires that the application server notify the phone to collect more digits before completing the call.
Page 690 Advanced Operational Features For example, suppose the IP phone user is using billing code 300, and dialing the external number 617-238-5500. The IP user then enters the number using the following format: 6172385000#300 Using mandatory billing codes, if the user is configuring a Speeddial number, then they enter the number using the following format: <phonenumber>%23<billingcode>...
Page 691 Numbers Not Requiring Billing Codes Billing codes are not required for the following two types of calls: • Emergency calls (E911) • Calls between extensions 41-001160-01, Rev 00, Releaes 2.3 Advanced Operational Features 6-47...
Page 692: Configurable Dns Queries
Advanced Operational Features Configurable DNS Queries The domain name system (DNS) is the way that Internet domain names are located and translated into Internet Protocol addresses. A domain name is a meaningful and easy-to-remember identifier for an Internet address. The lists of domain names and IP addresses are distributed throughout the Internet in a hierarchy of authority within a database of records.
Page 693 Note: On the phone side, if you configure the phone with a Fully- Qualified Domain Name (FQDN) proxy and specified port, the phone always sends “A only” lookups to find the Host IP Address of the proxy. Configuring the DNS Query Method You can configure the DNS query method for the phone to use for performing DNS lookups using the following parameter in the configuration files: •...
Page 694: Ignore Out Of Sequence Errors
Advanced Operational Features Ignore Out of Sequence Errors An Administrator can configure the phone via the “sip accept out of order requests” parameter to ignore CSeq number errors on all SIP dialogs on the phone. When this parameter is enabled, the phone no longer verifies that the sequence numbers increase for each message within a dialog, and does not report a "CSeq Out of Order"...
Page 695: Encrypted Files On The Ip Phone
Encrypted Files on the IP Phone About this chapter Introduction This chapter provides information about encryption on the IP phones and provides methods an administrator can use to store encrypted files to a server. Topics This chapter covers the following topics: Topic Encrypted Files on the IP Phone Configuration File Encryption Method...
Page 696 Encrypted Files on the IP Phone Encrypted Files on the IP Phone An encryption feature for the IP phone allows Service Providers the capability of storing encrypted files on their server to protect against unauthorized access and tampering of sensitive information (i.e., user accounts, login passwords, registration information).
Page 697 To make changes to the configuration files, the System Administrator must save the original files. Note: If the use of encrypted configuration files is enabled (via security.tuz or pre-provisioned on the IP phone) the aastra.cfg and <mac>.cfg files are ignored, and only the encrypted equivalent files aastra.tuz and <mac>.tuz are read.
Page 698: Procedure To Encrypt Configuration Files
Encrypted Files on the IP Phone Procedure to Encrypt Configuration Files To encrypt the IP phone configuration files: Open a command line window application (i.e., DOS window). At the prompt, enter anacrypt.exe and press <Return>. C:\> anacrypt.exe -h Provides encryption of the configuration files used for the family of Aastra IP phones, using 56bit triple-DES and site-specific keys.
Page 699 Examples The following examples illustrate the use of the anacrypt.exe file. Example 1 Generating a security.tuz file with password 1234abcd For firmware version 2.2.0 and up: C:\>anacrypt -i -p 1234abcd For any firmware version: C:\>anacrypt -i -p 1234abcd -v1 Example 2 Encrypting a single aastra.cfg file with password 1234abcd C:\>anacrypt aastra.cfg -p 1234abcd Example 3...
Page 700: Vendor Configuration File Encryption
Encrypted Files on the IP Phone Example 5 Encrypting all cfg files in C:\data with password 1234abcd using the new MAC encryption and generating a security.tuz file at the same time.(2.2.0 and up) C:\>anacrypt -d C:\data -p 1234abcd -m -i Example 6 Encrypting all cfg files in C:\data with password 1234abcd using the and generating a security.tuz file at the same time for all firmware versions.(any...
Page 701 Configuring Vendor Configuration File Encryption Use the following procedure to configure vendor configuration file encryption on the IP Phones. Configuration Files For specific parameters you can set in the configuration files for automatic update, see Appendix A, the section, “Configuration Encryption Setting” 41-001160-01, Rev 00, Release 2.3 Encrypted Files on the IP Phone page A-232.
Page 702 IP Phone Administrator Guide Encrypted Files on the IP Phone 41-001160-01, Rev 00, Release 2.3...
Page 703: Upgrading The Firmware
About this chapter Introduction This chapter provides information about upgrading the IP phone firmware. Topics This chapter covers the following topics: Topic Upgrading the Firmware Manual Firmware Update (TFTP only) Manual Firmware and Configuration File Update Automatic Update (auto-resync) 41-001160-01, Rev 00, Releaes 2.3 Upgrading the Firmware Chapter 8 Page...
Page 704 Upgrading the Firmware Upgrading the Firmware The IP phone uses a TFTP, FTP, or HTTP server (depending on the protocol configured on the IP phone) to download configuration files and firmware. The configuration server should be ready and be able to accept connections. For information on setting up the configuration server, see Chapter 1, the section, “Configuration Server Requirement”...
Page 705 Aastra Web UI Step Action Click on Advanced Settings->Firmware Update. Enter the TFTP server IP address or qualified domain name in the "TFTP Server IP" field. Enter the firmware file name (<phone model>.st) that you want to download to your IP phone in the "File Name"...
Page 706: Manual Firmware And Configuration File Update
Upgrading the Firmware Manual Firmware and Configuration File Update Restarting the phone forces the phone to check for both firmware and configuration files stored on the configuration server. Warning: Do not reset or turn off the phone until the download is complete.
Page 707 Restarting the Phone Using the Aastra Web UI Aastra Web UI Click on Operation->Reset->Phone. Click to restart the phone. 41-001160-01, Rev 00, Releaes 2.3 Upgrading the Firmware...
Page 708: Automatic Update (Auto-Resync)
Upgrading the Firmware Automatic Update (auto-resync) The auto-resync feature on the IP phones allows an administrator to enable the phone to be updated automatically once a day at a specific time in a 24-hour period if the files on the server have changed. This feature works with TFTP, FTP, and HTTP servers.
Page 709 Configuring Automatic Update Use the following procedures to configure automatic update of the IP phone firmware, configuration files, or both. Notes: If a user is accessing the Aastra Web UI, they are not informed of an auto-reboot. Any changes made using the Aastra Web UI or the IP phone UI are not overwritten by an auto-resync update.
Page 710 Upgrading the Firmware Aastra Web UI Step Action Click on Advanced Settings->Configuration Server->Auto-Resync. Select the auto-resync mode from the Mode field. Valid values are None, Configuration Files, Firmware, Both. Default is None. Select the time from the Time (24-hour) field that you want the update to take place. Valid values are 00:00 to 23:30 (in 30 minute increments).
Page 711 Aastra Web UI Step Action Click These changes are not dynamic. You must restart your IP phone for the changes to take affect. Click on Operation->Reset. In the "Restart Phone" field click The update performs automatically at the time you designated. Reference For more information about setting automatic update on the IP phone, see the "auto resync mode"...
Page 713: Troubleshooting
About this chapter Introduction This chapter describes tasks that a system administrator can perform on the IP phones for troubleshooting purposes. It also includes answers to questions you may have while using the IP phones. Topics This chapter covers the following topics: Topic Troubleshooting Log Settings...
Page 714 About this chapter Topic How do I set the IP phone to factory default? How do I erase the phone’s local configuration? How to reset a user’s password? How do I lock and unlock the phone? Page page 9-19 page 9-20 page 9-21 page 9-23 41-001160-01, Rev 00, Releaes 2.3...
Page 715: Log Settings
Troubleshooting This section describes tasks that a system administrator can perform on the IP phones for troubleshooting purposes. Using the Aastra Web UI, a system administrator can: • Assign an IP address and IP port in which to save log files •...
Page 716: Module/Debug Level Settings
Troubleshooting In the Aastra Web UI, you use the following parameters to configure log settings: • Log IP - The IP address for which to save log files for troubleshooting purposes. • Log Port - The IP port to use to save log files for troubleshooting purposes. Reference For more information about the log setting configuration parameters, see Appendix...
Page 717 Aastra Web UI Parameters KBD (Keyboard module) NET (Network module) PROVIS (Provisioning module) RTPT (Realtime Transport module) SND (Sound module) PROF (Profiler module) XML (Extension Markup Lanaguage) STUN (Simple Traversal of User Datagram Protocol (UDP) through Network Address Translation (NAT) Setting Values for the Module/Debug Levels There are 6 debug levels for the modules.
Page 718 Troubleshooting Example 1 To turn two or more debug levels on at the same time, you add the value associated with each level. For example, Fatal Errors + Errors + Warnings = 1 + 2 + 4 = 7 log module linemgr: 7 log module user interface: 7 log module sip: 7 In the above example, fatal errors, general errors, and warnings are logged for the...
Page 719: Support Information
Support Information You can save the local and/or server configuration files of the IP phone to the location specified in the "Log Settings" section. Performing this task allows Aastra Technical Support to view the current configuration of the IP phone and troubleshoot as necessary. In the “Support Information”...
Page 720 Troubleshooting Performing Troubleshooting Tasks Use the following procedures to perform troubleshooting on the IP phone via the configuration files or the Aastra Web UI. Configuration Files For specific parameters you can set in the configuration files, see page A-233. Appendix A, the section, “Log Settings”...
Page 721 Aastra Web UI Step Action Click on Advanced Settings->Troubleshooting. To set log settings: In the "Log IP" field, enter the IP address of where you want log files to be stored. In the "Log Port" field, enter the port number associated with the IP address specified in the "Log IP" field.
Page 722 Troubleshooting Aastra Web UI Step Action Click Click on Operation->Reset. In the "Restart Phone" field click To set blog modules: Select a module for which you want to have log files created, and sent to a blog. Enter a debug level value in the “Debug Level” field for a module. Valid values are: The value of “0”...
Page 723 Aastra Web UI Step Action Click on Operation->Reset. In the "Restart Phone" field click To perform support tasks: To store the local configuration file to the specified location, click on local.cfg" field. To store the server configuration file to the specified location, click on "Get server.cfg"...
Page 724: Watchdog Task Feature
Troubleshooting WatchDog Task Feature The IP Phones include a troubleshooting feature called the “WatchDog” task that monitors the status of the phones and provides the ability to get stack traces from the last time the phone failed. When the phone detects a failure (i.e., a crash), it automatically reboots.
Page 725 Use the following procedure to enable/disable the WatchDog task for the IP Phones using the Aastra Web UI. You can also view the “Crash Log” generated by the WatchDog task using the Aastra Web UI. Aastra Web UI Click on Advanced Settings->Troubleshooting. Enable/Disable WatchDog Enable/Disable WatchDog Task The “WatchDog”...
Page 726 Troubleshooting Aastra Web UI View the Crash Log To view a crash log, in the “Get a Crash Log” field, click the SAVE AS button. You can open the file immediately, or you can save the Crash Log to your PC. 9-14 41-001160-01, Rev 00, Releaes 2.3...
Page 727: Troubleshooting Solutions
Troubleshooting Solutions Description This section describes solutions to some most common problems that can occur while using the IP phones. Why does my phone display “Application missing”? If you have experienced networking issues while the phone was downloading the application from the TFTP server, it is possible that the phone can no longer retrieve the required firmware file.
Page 728: Why Does My Phone Display The "No Service" Message
Troubleshooting Solutions Please ensure that the TFTP server is running and accessible on the network. If the firmware file is correctly located on the running TFTP server, the phone will locate the file and reload the application onto the phone. Why does my phone display the “No Service”...
Page 729: Why Is My Phone Not Receiving The Tftp Ip Address From The Dhcp Server
Reason: Neither of the <mac>.tuz and aastra.tuz files are present on the configuration server (TFTP/FTP/HTTP). Fix: Create the encrypted files using anacrypt.exe and copy them to the configuration server. Reason: The encrypted <mac>.tuz or aastra.tuz file is encrypted using a different version of anacrypt.exe than the phone firmware.
Page 730: How Do I Restart The Ip Phone
Troubleshooting Solutions How do I restart the IP phone? IP Phone UI Step Action Press on the phone to enter the Options List. Select Restart Phone. For 9143i, 51i, 53i: Press # to confirm. Note: To cancel the Restart, press the 3 key. For 9480i, 9480i CT, 55i, 57i, 57i CT: Press Restart.
Page 731: How Do I Set The Ip Phone To Factory Default
How do I set the IP phone to factory default? IP Phone UI Step Action Press on the phone to enter the Options List. Select Administrator Menu and enter your Administrator Password (default is 22222). Select Factory Default. For 9143i, 51i, 53i: The “Restore Defaults?”...
Page 732: How Do I Erase The Phone's Local Configuration
Troubleshooting Solutions How do I erase the phone’s local configuration? IP Phone UI Step Action Press on the phone to enter the Options List. Select Administrator Menu and enter your Administrator Password (default is 22222). Select Erase Local Config. For 9143i, 51i, 53i: The “Erase local config?”...
Page 733: How To Reset A User's Password
How to reset a user’s password? IP Phone UI Press on the phone to enter the Options List. Select User Password. Enter the current user password. Press Enter. Enter the new user password. Note: The IP phones support numeric characters only in passwords. If you enter a password with alpha characters, the phone uses the default password instead.
Page 734 Troubleshooting Solutions Aastra Web UI Step Action In the "Confirm Password" field, enter the new user password again. Click to save your changes. 9-22 41-001160-01, Rev 00, Releaes 2.3...
Page 735: How Do I Lock And Unlock The Phone
How do I lock and unlock the phone? IP Phone UI Step Action Lock the phone: Press on the phone to enter the Options List. Select Phone Lock. The prompt, “Lock the phone?” displays. Press Lock to lock the phone. Unlock the phone: Press on the phone to enter the Options List.
Page 736 Troubleshooting Solutions Aastra Web UI Click on Operation->Phone Lock. Lock the phone: In the “Lock the Phone?” field, click The phone locks dynamically and displays the following message: “Phone is locked”. Unlock the phone: Click on Operation->Phone Lock. In the “Unlock the Phone?” field, click The phone unlocks dynamically and displays the following message: “Phone is unlocked”.
Page 737: Configuration Parameters
About this appendix Introduction This appendix describes the parameters you can set in the configuration files for the IP phones. The configuration files include <mac.cfg> and config.cfg. Topics This appendix covers the following topics: Topic Setting Parameters in Configuration Files Operational, Basic, and Advanced Parameters Simplified IP Phone UI Options Menu Network Settings...
Page 738 About this appendix Topic Rport Setting Local SIP UDP/TCP Port Setting Local SIP TLS Port HTTPS Client and Server Settings HTTPS Server Certificate Validation Settings UPnP Settings Virtual Local Area Network (VLAN) Settings Type of Service (ToS)/DSCP Settings Time Server Settings Time and Date Settings Custom Time Zone and DST Settings Backlight Mode Settings (9480i, 9480i CT, 55i, 57i, 57i CT)
Page 739 Topic LLDP-MED and ELIN Settings Missed Calls Indicator Settings XML Settings Action URI Settings XML SIP Notify Settings Ring Tone and Tone Set Global Settings Ring Tone Per-Line Settings Incoming Call Interrupts Dialing Setting Switch Focus to Ringing Line Preferred Line and Preferred Line Timeout Goodbye Key Cancels Incoming Call Stuttered Dial Tone Setting Call Waiting Settings...
Page 740 About this appendix Topic Top Softkey Settings for 57i and 57i CT Handset Feature Key Settings for the 9480i CT and 57i CT Expansion Module Key Settings for 536M (53i, 55i, 57i, 57i CT) and 560M (for 55i, 57i, 57i CT) Locking Softkeys and Programmable Keys Locking the SAVE and DLETE Keys (53i) BLF List URI Settings...
Page 741: Setting Parameters In Configuration Files
Setting Parameters in Configuration Files You can set specific configuration parameters in the configuration files for configuring you IP phone. The aastra.cfg and <mac>.cfg files are stored on the server. The aastra.cfg file stores global IP phone configuration settings. The <mac>.cfg file stores configuration settings specific to the IP phone with that MAC address.
Page 742: Operational, Basic, And Advanced Parameters
Operational, Basic, and Advanced Parameters Operational, Basic, and Advanced Parameters The following sections provide the configuration parameters you can configure on the IP phone. Each parameter table includes the name of the parameter, a description, the format, default value, range, and example. The table also provides the method for which the parameters can be configured (IP phone UI, Aastra Web UI, or configuration files).
Page 743: Network Settings
Network Settings Parameter – dhcp DHCP (in Web UI) Description Format Default Value Range Example Parameter – Ip Address (in Web UI) Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 IP phone UI Options->Administrator Menu-> Network Settings Aastra Web UI Advanced Settings->Network->...
Page 744 Operational, Basic, and Advanced Parameters Parameter – subnet mask Subnet Mask (in Web UI) Description Format Default Value Range Example Parameter – IP phone UI default gateway Aastra Web UI Gateway (in Web UI) Configuration Files Description The IP address of the network’s gateway or default router IP address. Note: For DHCP to automatically populate this parameter, your DHCP server must support Option 66.
Page 745 Parameter – dns1 Primary DNS (in Web UI) Description Format Default Value Range Example Parameter – dns2 Secondary DNS (in Web UI) Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 IP phone UI Options->Administrator Menu-> Network Settings Aastra Web UI Advanced Settings->Network->...
Page 746 Operational, Basic, and Advanced Parameters Parameter – IP phone UI ethernet port 0 Aastra Web UI LAN Port (in Web UI) Configuration Files Description The send (TX) and receive (RX) method to use on Ethernet port 0 to transmit and receive data over the LAN. Format Integer Default Value...
Page 747 Parameter – pc port passthru enabled Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 IP phone UI Options->Administrator Menu-> Network Settings->Ethernet Link Aastra Web UI Advanced Settings->Network-> Basic Network Settings Configuration Files aastra.cfg, <mac>.cfg Enables or disables the PC port on the phone to be used for 802.1x authentication support.
Page 748: Dhcp Option Settings
Operational, Basic, and Advanced Parameters DHCP Option Settings Option 12 Parameter– Configuration Files hostname IP Phone UI Hostname Aastra Web UI (in Web UI) Description Specifies the hostname DHCP Option 12 that the phone sends with the DHCP Request packet. Note: If you change this parameter, you must restart your phone for the change to take affect.
Page 749 Options 159 and 160 - DHCP Option Override Parameter– Configuration Files dhcp config option IP Phone UI override DHCP Option Override Aastra Web UI (in Web UI) Description The value specified for this parameter overrides the precedence order for determining a configuration server. Note: You must restart the IP Phone for this parameter to take affect.
Page 750: Password Settings
Operational, Basic, and Advanced Parameters Password Settings Parameter – Configuration Files admin password Description Allows you to set a new administrator password for the IP phone. Note: The IP phones support numeric characters only in passwords. If you enter a password with alpha characters, the phone uses the default password instead.
Page 751: Emergency Dial Plan Settings
Emergency Dial Plan Settings Parameter – emergency dial plan Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 Configuration Files aastra.cfg, <mac>.cfg Aastra Web UI Operation->Phone Lock Allows you to specify an emergency number to use on your IP phone so a caller can contact emergency services in the local area when required.
Page 752: Aastra Web Ui Settings
Operational, Basic, and Advanced Parameters Parameter – Configuration Files options password enabled Description Enables or disables password protection of the Options key on the IP phone. If enabled, upon pressing the Options key, a user has to enter a password at the IP phone UI. If the password is entered correctly, the user is allowed to gain access to the Options Menu and no more password prompts display for other password protected screens.
Page 753: Configuration Server Settings
Configuration Server Settings Parameter – download protocol Download Protocol (in Web UI) Description Format Default Value Range Example Parameter – tftp server TFTP Server (in Web UI) Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 IP phone UI Options->Administrator Menu->...
Page 754 Operational, Basic, and Advanced Parameters Parameter – tftp path Description Format Default Value Range Example Parameter – IP phone UI alternate tftp server Alternate TFTP Aastra Web UI (in Web UI) Configuration Files Description The alternate TFTP server’s IP address or qualified domain name. This will become effective after this configuration file has been downloaded into the phone.
Page 755: Configuration Server Settings
Parameter – alternate tftp path Description Format Default Value Range Example Parameter – use alternate tftp Use Alternate TFTP (in Web UI) Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 Aastra Web UI Advanced Settings-> Configuration Server->Settings IP Phone UI Options->Administrator Menu->...
Page 756 Operational, Basic, and Advanced Parameters Parameter – IP phone UI ftp server Aastra Web UI FTP Server Configuration Files (in Web UI) Description The FTP server’s IP address or network host name. This will become effective after this configuration file has been downloaded into the phone. Optional: You can also assign a username and password for access to the FTP server.
Page 757 Parameter – ftp username FTP User Name (in Web UI) Description Format Default Value Range Example Parameter – ftp password FTP Password (in Web UI) Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 IP phone UI Options->Administrator Menu-> Network Settings->FTP Server Aastra Web UI Advanced Settings->Configuration Server...
Page 758 Operational, Basic, and Advanced Parameters Parameter – IP phone UI http server Aastra Web UI HTTP Server Configuration Files (in Web UI) Description The HTTP server’s IP address. This will become effective after this configuration file has been downloaded into the phone. Optional: You can also assign an HTTP relative path to the HTTP server.
Page 759 Parameter – http port HTTP Port (in Web UI) Description Format Default Value Range Example Parameter – https server HTTPS Server (in Web UI) Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 IP Phone UI: Options->Administrator Menu-> Configuration Server->HTTP Settings Aastra Web UI: Advanced Settings->Configuration Server->...
Page 760 Operational, Basic, and Advanced Parameters Parameter – IP phone UI https path HTTPS Path Aastra Web UI (in Web UI) Configuration Files Description The HTTPS path name to enter. If the IP phone’s configuration and firmware files are located in a sub-directory beneath the server’s HTTPS root directory, the relative path to that sub-directory should be entered in this field.
Page 761 Parameter – auto resync mode Mode (in Web UI) Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 Aastra Web UI Advanced Settings->Configuration Server-> Auto-Resync Configuration Files aastra.cfg, <mac>.cfg Enables and disables the phone to be updated automatically once a day at a specific time in a 24-hour period.
Page 762 Operational, Basic, and Advanced Parameters Parameter – Aastra Web UI auto resync time Configuration Files Time (24-hour) (in Web UI) Description Sets the time of day in a 24-hour period for the IP phone to be automatically updated. This parameter works with TFTP, FTP, and HTTP servers.
Page 763: Network Address Translation (Nat) Settings
Network Address Translation (NAT) Settings Parameter – sip nat ip NAT IP (in Web UI) Description Format Default Value Range Example Parameter – sip nat port NAT SIP Port (in Web UI) Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 IP phone UI Options->Administrator Menu->SIP Settings Aastra Web UI...
Page 764 Operational, Basic, and Advanced Parameters Parameter – sip nat rtp port NAT RTP Port (in Phone UI and Web UI) Description Format Default Value Range Example Parameter – sip nortel nat support Nortel NAT Traversal Enabled (in Web UI) Description Format Default Value Range...
Page 765: Rport Setting
Parameter – sip nortel nat timer Nortel NAT Timer (in Web UI) Description Format Default Value Range Example Rport Setting Parameter – sip rport Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 Aastra Web UI Advanced Settings->Network Configuration Files aastra.cfg, <mac>.cfg The interval, in seconds, that the phone sends SIP ping requests to the...
Page 766: Local Sip Udp/Tcp Port Setting
Operational, Basic, and Advanced Parameters Local SIP UDP/TCP Port Setting Parameter – sip local port Description Format Default Value Range Example Local SIP TLS Port Parameter – sip local tls port Description Format Default Value Range Example A-30 Aastra Web UI: Advanced Settings->Global SIP->...
Page 767: Https Client And Server Settings
HTTPS Client and Server Settings Parameter – https client method HTTPS Client Method (in Web UI) Description Format Default Value Range Example Parameter – https redirect http get HTTPS Server - Redirect HTTP to HTTPS (in Web UI) Description Format Default Value Range Example...
Page 768 Operational, Basic, and Advanced Parameters Parameter – https block http post xml HTTPS Server - Block XML HTTP POSTs (in Web UI) Description Format Default Value Range Example A-32 IP Phone UI Options->Administrator Menu-> Network Settings->HTTPS-> HTTPS Server->XML Aastra Web UI Advanced Settings->Network->...
Page 769: Https Server Certificate Validation Settings
HTTPS Server Certificate Validation Settings Parameter– Configuration Files https validate certificates IP Phone UI Validate Certificates (in Web UI) Aastra Web UI Description Enables or disables the HTTPS validation of certificates on the phone. When this parameter is set to 1, the HTTPS client performs validation on SSL certificates before accepting them.
Page 770 Operational, Basic, and Advanced Parameters Parameter– Configuration Files https validate hostnames IP Phone UI Check Certificate Hostnames Aastra Web UI (in Web UI) Description Enables or disables the HTTPS validation of hostnames on the phone. Format Boolean Default Value 1 (enabled) Range 0 (disabled) 1 (enabled)
Page 771: Upnp Settings
UPnP Settings Parameter – upnp manager UPnP (in Web UI) Description Format Default Value Range Example Parameter – upnp gateway Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 IP phone UI Options->Administrator Menu-> Network Settings->UPnP Aastra Web UI Advanced Settings->Network->...
Page 772: Virtual Local Area Network (Vlan) Settings
Operational, Basic, and Advanced Parameters Parameter – Aastra Web UI upnp mapping lines Configuration Files UPnP Mapping Lines (in Web UI) Description Enables or disables the use of Universal Plug and Play (UpnP) on a specific line on the IP phone. Note: For this feature to work, UPnP must be enabled on the phone (upnp manager and upnp gateway must be set).
Page 773 Parameter – priority non-ip Priority, Non-IP Packet (in Web UI) Description Format Default Value Range Example LAN Port (Ethernet Port 0) Parameters Parameter – vlan id VLAN ID (for LAN Port in Web UI) Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 IP phone UI Options->Administrator Menu->...
Page 774 Operational, Basic, and Advanced Parameters Parameter – IP phone UI tos priority map SIP Priority RTP Priority RTCP Priority (for LAN Port in Web UI) Aastra Web UI Configuration Files Description This parameter is based on the Type of Service (ToS), Differentiated Services Code Point (DSCP) setting for SIP (tos sip parameter), RTP (tos rtp parameter) and RTCP (tos rtcp parameter).
Page 775 The following table identifies the default DSCP-to-priority mapping structure. DSCP Range 8-15 16-23 24-31 32-39 40-47 48-55 56-63 41-001160-01, Rev 00, Release 2.3 DSCP Priority A-39...
Page 776 Operational, Basic, and Advanced Parameters PC Port (Ethernet Port 1) Parameters Parameter – IP phone UI vlan id port 1 VLAN ID Aastra Web UI (for PC Port in Configuration Files Web UI) Description Specifies the VLAN ID used to pass packets through to a PC via Port 1. Note: If you set the VLAN id port 1 (passthrough port) to 4095, all untagged packets are sent to this port.
Page 777 Parameter – QoS eth port 1 priority Priority (for PC Port in Web UI) Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 IP phone UI Options->Administrator Menu-> Network Settings->VLAN->Passthrough ->Priority Aastra Web UI Advanced Settings->Network->VLAN->Port 1 Configuration Files aastra.cfg, <mac>.cfg Specifies the priority value used for passing VLAN packets through to a PC via Port 1.
Page 778: Type Of Service (Tos)/Dscp Settings
Operational, Basic, and Advanced Parameters Type of Service (ToS)/DSCP Settings Parameter – IP phone UI tos sip Aastra Web UI (in Web UI) Configuration Files Description The Differentiated Services Code Point (DSCP) for SIP packets. Format Integer Default Value Range 0 to 63 Example tos sip: 3...
Page 779: Time Server Settings
Time Server Settings Parameter – time server disabled NTP Time Servers (in Web UI) Description Format Default Value Range Example Parameter – time server1 Time Server 1 (in Web UI) Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 Aastra Web UI Advanced Settings->Network->...
Page 780 Operational, Basic, and Advanced Parameters Parameter – time server2 Time Server 2 (in Web UI) Description Format Default Value Range Example Parameter – time server3 Time Server 3 (in Web UI) Description Format Default Value Range Example A-44 Aastra Web UI Advanced Settings->Network->...
Page 781: Time And Date Settings
Time and Date Settings Parameter – time format Time Format (in Phone UI) Description Format Default Value Range Example Parameter – date format Date Format (in Phone UI) Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 IP phone UI Options->Time and Date->Time Format Configuration Files aastra.cfg, <mac>.cfg...
Page 782 Operational, Basic, and Advanced Parameters Parameter – dst config Daylight Savings (in Phone UI) Description Format Default Value Range Example Parameter – time zone name Time Zone (in Phone UI) Description Format Default Value Range Example A-46 IP phone UI Options->Time and Date->Daylight Savings Configuration Files aastra.cfg, <mac>.cfg...
Page 783 Time Zone Name/Time Zone Code Table Time Zone Name AD-Andorra AE - United Arab Emirates (Dubai) AG-Antigua AI-Anguilla AL-Tirane AN-Curacao AR-Buenos Aires AS-Pago Pago AT-Vienna AU-Lord Howe AU-Tasmania AU-Melbourne AU-Sydney AU-Broken Hill AU-Brisbane AU-Lindeman AU-Adelaide AU-Darwin AU-Perth AW-Aruba AZ - Azerbaijan (Baku) BA-Sarajevo BB-Barbados BE-Brussels...
Page 784 Operational, Basic, and Advanced Parameters Time Zone Name CA-Newfoundland CA-Atlantic CA-Eastern CA-Saskatchewan CA-Central CA-Mountain CA-Pacific CA-Yukon CH-Zurich CK-Rarotonga CL-Santiago CL-Easter CN-China CO-Bogota CR-Costa Rica CU-Havana CY-Nicosia CZ-Prague DE-Berlin DK-Copenhagen DM-Dominica DO-Santo Domingo EE-Tallinn ES-Madrid ES-Canary FI-Helsinki FJ-Fiji FK-Stanley FO-Faeroe FR-Paris GB-London GB-Belfast GD-Grenada...
Page 785 Time Zone Name HK-Hong Kong HN-Tegucigalpa HR-Zagreb HT-Port-au-Prince HU-Budapest IE-Dublin IS-Reykjavik IT-Rome JM-Jamaica JP-Tokyo KY-Cayman LC-St Lucia LI-Vaduz LT-Vilnius LU-Luxembourg LV-Riga MC-Monaco MD-Chisinau MK-Skopje MQ-Martinique MS-Montserrat MT-Malta MU - Mauritius MX-Mexico City MX-Cancun MX-Merida MX-Monterrey MX-Mazatlan MX-Chihuahua MX-Hermosillo MX-Tijuana NI-Managua NL-Amsterdam NO-Oslo NR-Nauru...
Page 786 Operational, Basic, and Advanced Parameters Time Zone Name PA-Panama PE-Lima PL-Warsaw PR-Puerto Rico PT-Lisbon PT-Madeira PT-Azores PY-Asuncion RO-Bucharest RU-Kaliningrad RU-Moscow RU-Samara RU-Yekaterinburg RU-Omsk RU-Novosibirsk RU-Krasnoyarsk RU-Irkutsk RU-Yakutsk RU-Vladivostok RU-Sakhalin RU-Magadan RU-Kamchatka RU-Anadyr SE-Stockholm SG-Singapore SI-Ljubljana SK-Bratislava SM-San Marino SR-Paramaribo SV-El Salvador TR-Istanbul TT-Port of Spain TW-Taipei...
Page 787: Custom Time Zone And Dst Settings
Time Zone Name VA-Vatican YU-Belgrade Custom Time Zone and DST Settings Parameter – time zone minutes Description Format Default Value Range Example Parameter – dst minutes Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 Time Zone Code Configuration Files aastra.cfg, <mac>.cfg The number of minutes the timezone is offset from UTC (Coordinated...
Page 788 Operational, Basic, and Advanced Parameters Parameter – dst [start|end] relative date Description Format Default Value Range Example Absolute Time Parameter – dst start month Description Format Default Value Range Example A-52 Configuration Files aastra.cfg, <mac>.cfg Specifies how to interpret the start and end day, month, and week parameters - absolute (0) or relative (1).
Page 789 Parameter – dst end month Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 Configuration Files aastra.cfg, <mac>.cfg The month that DST ends. Valid values are 1 to 12 (January to December). Integer 1 (January) 2 (February) 3 (March) 4 (April) 5 (May) 6 (June)
Page 790 Operational, Basic, and Advanced Parameters Parameter – dst start day Description Format Default Value Range Example Parameter – dst end day Description Format Default Value Range Example Parameter – dst start hour Description Format Default Value Range Example A-54 Configuration Files aastra.cfg, <mac>.cfg The day of the month that DST starts.
Page 791 Parameter – dst end hour Description Format Default Value Range Example Relative Time Parameter – dst start month Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 Configuration Files aastra.cfg, <mac>.cfg The hour that DST ends. Valid values are an integer from 0 (midnight) to Integer 0 (midnight) to 23 dst end hour: 23...
Page 792 Operational, Basic, and Advanced Parameters Parameter – dst end month Description Format Default Value Range Example A-56 Configuration Files aastra.cfg, <mac>.cfg The month that DST ends. Valid values are 1 to 12 (January to December). Integer 1 (January) 2 (February) 3 (March) 4 (April) 5 (May)
Page 793 Parameter – dst start week Description Format Default Value Range Example Parameter – dst end week Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 Configuration Files aastra.cfg, <mac>.cfg The week in the specified month in which DST starts. Valid value is a positive or negative integer from 1 to 5.
Page 794 Operational, Basic, and Advanced Parameters Parameter – dst start day Description Format Default Value Range Example Parameter – dst end day Description Format Default Value Range Example A-58 Configuration Files aastra.cfg, <mac>.cfg The day of the specified week in the specified month that DST starts on. Valid values are an integer from 1 to 7.
Page 795 Parameter – dst start hour Description Format Default Value Range Example Parameter – dst end hour Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 Configuration Files aastra.cfg, <mac>.cfg The hour that DST starts. Valid values are an integer from 0 (midnight) to 23.
Page 796: Backlight Mode Settings (9480I, 9480I Ct, 55I, 57I, 57I Ct
Operational, Basic, and Advanced Parameters Backlight Mode Settings (9480i, 9480i CT, 55i, 57i, 57i CT) Parameter – backlight mode Backlight (in Phone UI) Description Format Default Value Range Example Parameter – bl on time Backllight On Time (in Phone UI) Description Format Default Value...
Page 797: Live Dialpad Settings
Live Dialpad Settings Parameter – live dialpad Live Dialpad (in Phone UI) Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 IP phone UI Options->Preferences->Live Dialpad Configuration Files aastra.cfg, <mac>.cfg Turns the “Live Dialpad” feature ON or OFF. With live dial pad ON, the IP phone automatically dials out and turns ON Handsfree mode as soon as a dial pad key or softkey is pressed.
Page 798: Sip Local Dial Plan Settings
Operational, Basic, and Advanced Parameters SIP Local Dial Plan Settings Parameter – sip dial plan Local Dial Plan (in Web UI) Description Format Default Value Range Example A-62 Aastra Web UI Basic Settings->Preferences Configuration Files aastra.cfg, <mac>.cfg A dial plan describes the number and pattern of digits that a user dials to reach a particular telephone number.
Page 799 Parameter – sip dial plan terminator Send Dial Plan Terminator (in Web UI) Description Format Default Value Range Example Parameter – sip digit timeout Digit Timeout (in Web UI) Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 Aastra Web UI Basic Settings->Preferences Configuration Files...
Page 800: Sip Basic, Global Settings
Operational, Basic, and Advanced Parameters SIP Basic, Global Settings SIP Global Authentication Settings Parameter – sip screen name Screen Name (in Web UI) Description Format Default Value Range Example Parameter – sip screen name 2 Screen Name 2 (in Web UI) Description Format Default Value...
Page 801 Parameter – sip user name Phone Number (in Web UI) Description Format Default Value Range Example Parameter – sip display name Caller ID (in Web UI) Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 IP Phone UI Options->Administrator Menu->SIP Settings Aastra Web UI Advanced Settings->Global SIP->...
Page 802 Operational, Basic, and Advanced Parameters Parameter – sip auth name Authentication Name (in Web UI) Description Format Default Value Range Example Parameter – sip password Password (in Web UI) Description Format Default Value Range Example A-66 IP Phone UI Options->Administrator Menu->>SIP Settings Aastra Web UI Advanced Settings->Global SIP->...
Page 803 Parameter – sip bla number BLA Number (in Web UI) Description Format Default Value Range Example Parameter – sip mode Line mode (in Web UI) Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 Aastra Web UI Advanced Settings->Global SIP-> Basic SIP Settings Configuration Files aastra.cfg, <mac>.cfg...
Page 804 Operational, Basic, and Advanced Parameters SIP Global Network Settings. Parameter – sip proxy ip Proxy Server (in Web UI) Description Format Default Value Range Example Parameter – sip proxy port Proxy Port (in Web UI) Description Format Default Value Range Example A-68 IP Phone UI...
Page 805 Parameter – sip backup proxy ip Backup Proxy Server (in Web UI) Description Format Default Value Range Example Parameter – sip backup proxy port Backup Proxy Port (in Web UI) Description Format Default Value Range Example Parameter – sip outbound proxy outbound proxy server (in Web UI) Description...
Page 806 Operational, Basic, and Advanced Parameters Parameter – sip outbound proxy port outbound proxy port (in Web UI) Description Format Default Value Range Example Parameter – sip registrar ip Registrar Server (in Web UI) Description Format Default Value Range Example A-70 Aastra Web UI Advanced Settings->Global SIP->...
Page 807 Parameter – sip registrar port Registrar Port (in Web UI) Description Format Default Value Range Example Parameter – sip backup registrar ip Backup Registrar Server (in Web UI) Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 IP Phone UI Options->Administrator Menu->SIP Settings Aastra Web UI Advanced Settings->Global SIP->...
Page 808 Operational, Basic, and Advanced Parameters Parameter – sip backup registrar port Backup Registrar Port (in Web UI) Description Format Default Value Range Example Parameter – sip registration period Registration Period (in Web UI) Description Format Default Value Range Example A-72 Aastra Web UI Advanced Settings->Global SIP->...
Page 809: Sip Basic, Per-Line Settings
SIP Basic, Per-Line Settings The following parameters are SIP per-line settings. The value of "N" is 1 - 9 for 9143i, 9480i, 9480i CT, 53i, 55i, 57i, and 57i CT. SIP Per-Line Authentication Settings Parameter – sip lineN screen name Screen Name (in Web UI) Description...
Page 810 Operational, Basic, and Advanced Parameters Parameter – sip lineN user name Phone Number (in Web UI) Description Format Default Value Range Example Parameter – sip lineN display name Caller ID (in Web UI) Description Format Default Value Range Example A-74 Aastra Web UI Advanced Settings->Line 1 thru 9 Configuration Files...
Page 811 Parameter – sip lineN auth name Authentication Name (in Web UI) Description Format Default Value Range Example Parameter – sip lineN password Password (in Web UI) Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 Aastra Web UI Advanced Settings->Line 1 thru 9 Configuration Files aastra.cfg, <mac>.cfg...
Page 812 Operational, Basic, and Advanced Parameters Parameter – sip lineN bla number BLA Number (in Web UI) Description Format Default Value Range Example A-76 Aastra Web UI Advanced Settings->Line 1 thru 9 Configuration Files aastra.cfg, <mac>.cfg Allows you to assign a phone number that is shared on specific lines on the IP phone.
Page 813 Parameter – sip lineN mode Line Mode (in Web UI) Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 Aastra Web UI Advanced Settings->Line 1 thru 9 Configuration Files aastra.cfg, <mac>.cfg Allows you to configure the mode of the line. Applicable values are: •...
Page 814 Operational, Basic, and Advanced Parameters SIP Per-Line Network Settings. Parameter – sip lineN proxy ip Proxy Server (in Web UI) Description Format Default Value Range Example Parameter – sip lineN proxy port Proxy Port (in Web UI) Description Format Default Value Range Example A-78...
Page 815 Parameter – sip linex backup proxy ip Backup Proxy Server (in Web UI) Description Format Default Value Range Example Parameter – sip linex backup proxy port Backup Proxy Port (in Web UI) Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 Aastra Web UI Advanced Settings->Line 1 thru 9 Configuration Files...
Page 816 Operational, Basic, and Advanced Parameters Parameter – sip lineN outbound proxy Outbound Proxy Server (in Web UI) Description Format Default Value Range Example Parameter – sip lineN outbound proxy port Outbound Proxy Port (in Web UI) Description Format Default Value Range Example A-80...
Page 817 Parameter – sip lineN registrar ip Registrar Server (in Web UI) Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 Aastra Web UI Advanced Settings->Line 1 thru 9 Configuration Files aastra.cfg, <mac>.cfg The address of the registrar for which the IP phone uses to send REGISTER requests.
Page 818 Operational, Basic, and Advanced Parameters Parameter – sip lineN registrar port Registrar Port (in Web UI) Description Format Default Value Range Example Parameter – sip linex backup registrar ip Backup Registrar Server (in Web UI) Description Format Default Value Range Example A-82 Aastra Web UI...
Page 819 Parameter – sip linex backup registrar port Backup Registrar Port (in Web UI) Description Format Default Value Range Example Parameter – sip lineN registration period Registration Period (in Web UI) Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 Aastra Web UI Advanced Settings->LineN->...
Page 820: Centralized Conferencing Settings
Operational, Basic, and Advanced Parameters Centralized Conferencing Settings Global Settings Parameter – sip centralized conf Conference Server URI (in Web UI) Description Format Default Value Example A-84 Aastra Web UI Advanced->Global SIP Settings-> Basic SIP Network Settings Configuration Files aastra.cfg, <mac>.cfg Globally enables or disables SIP centralized conferencing for an IP phone as follows: •...
Page 821 Per-Line Settings Parameter – sip lineN centralized conf Conference Server URI (in Web UI) Description Format Default Value Examples 41-001160-01, Rev 00, Release 2.3 Aastra Web UI Advanced->Line <1 thru 9>-> Basic SIP Network Settings Configuration Files aastra.cfg, <mac>.cfg Enable or disable per-line SIP centralized conferencing for an IP phone as follows: •...
Page 822: Http/Https Authentication Support For Broadsoft Cms
Operational, Basic, and Advanced Parameters HTTP/HTTPS Authentication Support for Broadsoft CMS Parameter – Configuration Files aastra.cfg, <mac>.cfg http digest username Description Specifies the username to use for HTTP/HTTPS digest authentication. The server uses this username for authentication purposes when loading configuration to the phone over HTTP/HTTPS.
Page 823: Advanced Sip Settings
Parameter – http digest force login Description Format Default Value Range Example Advanced SIP Settings Parameter – sip explicit mwi subscription Explicit MWI Subscription (in Web UI) Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 Configuration Files aastra.cfg, <mac>.cfg Enables and disables the display of a LOGIN key on the phone’s idle screen.
Page 824 Operational, Basic, and Advanced Parameters Parameter – sip explicit mwi subscription period Explicit MWI Timeout (in Web UI) Description Format Default Value Range Example Parameter – sip send mac Send MAC Address in REGISTER Message (in Web UI) Description Format Default Value Range Example...
Page 825 Parameter – sip send line Send Line Number in REGISTER Message (in Web UI) Description Format Default Value Range Example Parameter – sip session timer Session Timer (in Web UI) Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 Aastra Web UI: Advanced Settings->Global SIP->...
Page 826 Operational, Basic, and Advanced Parameters Parameter – sip T1 timer T1 Timer (in Web UI) Description Format Default Value Range Example Parameter – sip T2 timer T2 Timer (in Web UI) Description Format Default Value Range Example A-90 Aastra Web UI Advanced Settings->Global SIP->...
Page 827 Parameter – sip transaction timer Transaction Timer (in Web UI) Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 Aastra Web UI Advanced Settings->Global SIP-> Advanced SIP Settings Configuration Files aastra.cfg, <mac>.cfg The amount of time, in milliseconds that the phone allows the callserver (registrar/proxy) to respond to SIP messages that it sends.
Page 828 Operational, Basic, and Advanced Parameters Parameter – sip transport protocol Transport Protocol (in Web UI) Description Format Default Value Range Example A-92 Aastra Web UI Advanced Settings->Global SIP-> Advanced SIP Settings Configuration Files aastra.cfg, <mac>.cfg The protocol that the Real-Time Transport Protocol (RTP) port on the IP phone uses to send out SIP signaling packets.
Page 829 Parameter – sip registration retry timer Registration Failed Retry Timer (in Web UI) Description Format Default Value Range Example Parameter – sip registration timeout retry timer Registration Timeout Retry Timer (in Web UI) Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 Aastra Web UI Advanced Settings->Global SIP->...
Page 830 Operational, Basic, and Advanced Parameters Parameter – sip registration renewal timer Registration Renewal Timer (in Web UI) Description Format Default Value Range Example Parameter – Aastra Web UI sip blf subscription period Configuration Files BLF Subscription Period (in Web UI) Description Specifies the time period, in seconds, that the IP phone resubscribes the BLF subscription service after a software/firmware upgrade or after a...
Page 831 Parameter – sip acd subscription period ACD Subscription Period (in Web UI) Description Format Default Value Range Example Parameter– Configuration Files sip bla subscription Aastra Web UI period BLA Subscription Period (in Web UI) Description Specifies the amount of time, in seconds, that the phone waits to receive a BLA subscribe message from the server.
Page 832: Missed Call Summary Subscription Settings
Operational, Basic, and Advanced Parameters Missed Call Summary Subscription Settings Global Parameters Parameter – Aastra Web UI sip missed call summary subscription Configuration Files Missed Call Summary Subscription (in Web UI) Description Enables or disables the Missed Call Summary Subscription feature. This feature allows missed calls that have been redirected by the server, to be incremented in the missed calls indicator on the phone it was initially directed to.
Page 833 Parameter – sip missed call summary subscription period Missed Call Summary Subscription Period (in Web UI) Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 Aastra Web UI Advanced Settings->Global SIP-> Advanced SIP Settings Configuration Files aastra.cfg, <mac>.cfg Specifies the amount of time, in seconds, that the phone uses the Missed Calls Summary Subscription feature.
Page 834 Operational, Basic, and Advanced Parameters Per-Line Parameter Parameter – Aastra Web UI sip lineN missed call summary subscription Configuration Files Missed Call Summary Subscription (in Web UI) Description Enables or disables the Missed Call Summary Subscription feature. This feature allows missed calls that have been redirected by the server, to be incremented in the missed calls indicator on the phone it was initially directed to.
Page 835: As-Feature-Event Subscription Settings
As-Feature-Event Subscription Settings Parameter – sip lineN as-feature-event subscription Description Format Default Value Range Example Parameter – sip as-feature-event subscription period Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 Aastra Web UI: Advanced Settings->LineN-> Advanced SIP Settings Configuration Files aastra.cfg, <mac>.cfg Enables or disables the specified line with the BroadSoft’s server-side DND, CFWD, or ACD features.
Page 836: Transport Layer Security (Tls) Settings
Operational, Basic, and Advanced Parameters Transport Layer Security (TLS) Settings To configure TLS, you must enter the “sip transport protocol” parameter with a value of “4” (TLS). See the “sip transport protocol” description on Also enter the following parameters in the configuration files to configure TLS: Parameter –...
Page 837 Parameter – sips root and intermediate certificates Root and Intermediate Certificates Filename (in Web UI) Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 Aastra Web UI Advanced Settings->TLS Support Configuration Files aastra.cfg, <mac>.cfg Allows you to specify the SIP Root and Intermediate Certificate files to use when the phone uses the TLS transport protocol to setup a call.
Page 838 Operational, Basic, and Advanced Parameters Parameter – Aastra Web UI sips local certificate Configuration Files Local Certificate Filename (in Web UI) Description Allows you to specify the Local Certificate file to use when the phone uses the TLS transport protocol to setup a call. This parameter is required when configuring TLS (optional for Persistent TLS.) Note: The certificate file must use the format “.pem”.
Page 839 Parameter – sips trusted certificates Trusted Certificates Filename (in Web UI) Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 Aastra Web UI Advanced Settings->TLS Support Configuration Files aastra.cfg, <mac>.cfg Allows you to specify the Trusted Certificate files to use when the phone uses the TLS transport protocol to setup a call.
Page 840: 802.1X Support Settings
Operational, Basic, and Advanced Parameters 802.1x Support Settings Use the following parameters to configure the 802.1x Protocol on your phone using the configuration files. For EAP-MD5 use: • eap type • identity • md5 password • pc port passthrough enabled For EAP-TLS use: •...
Page 841 Parameter – pc port passthru enabled PC Port PassThru Enable/ Disable (in Web UI) Description Format Default Value Range Example Parameter – eap type EAP Type (in Web UI) Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 IP phone UI Options->Administrator Menu->...
Page 842 Operational, Basic, and Advanced Parameters Parameter – identity Identity (in Web UI) Description Format Default Value Range Example Parameter – md5 password MD5 Password (in Web UI) Description Format Default Value Range Example A-106 IP Phone UI: Options->Administrator Menu-> Network Settings->Ethernet Link-> 802.1x Settings->EAP-MD5 Settings Aastra Web UI: Advanced Settings->802.1x Support->General...
Page 843 Parameter – 802.1x root and intermediate certificates Root and Intermediate Certificates (in Web UI) Description Format Default Value Range Example Parameter – 802.1x local certificate Local Certificate (in Web UI) Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 Aastra Web UI: Advanced Settings->802.1x Support->...
Page 844 Operational, Basic, and Advanced Parameters Parameter – 802.1x private key Private Key (in Web UI) Description Format Default Value Range Example Parameter – 802.1x trusted certificates Trusted Certificates (in Web UI) Description Format Default Value Range Example A-108 Aastra Web UI: Advanced Settings->802.1x Support->...
Page 845: Rtp, Codec, Dtmf Global Settings
RTP, Codec, DTMF Global Settings Global Settings Parameter – sip rtp port RTP Port Base (in IP Phone UI) RTP Port (in Web UI) Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 IP Phone UI Options->Administrator Menu-> SIP Settings->RTP Port Base Aastra Web UI Advanced Settings->Global SIP->RTP Settings...
Page 846 Operational, Basic, and Advanced Parameters Parameter – sip use basic codecs Basic Codecs (in Web UI) Description Format Default Value Range Example Parameter – sip out-of-band dtmf Force RFC2833 Out-of-Band DTMF (in Web UI) Description Format Default Value Range Example A-110 Aastra Web UI Advanced Settings->Global SIP->RTP Settings...
Page 847 Parameter – sip customized codec Customized Codec Preference List (in Web UI) Description Format Default Value Range Example Parameter – sip dtmf method DTMF Method (in Web UI) Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 Aastra Web UI Advanced Settings->Global SIP->RTP Settings Configuration Files aastra.cfg, <mac>.cfg...
Page 848 Operational, Basic, and Advanced Parameters Parameter – sip srtp mode RTP Encryption (in Web UI) Description Format Default Value Range Example Parameter – sip silence suppression Silence Suppression (in Web UI) Description Format Default Value Range Example A-112 Aastra Web UI Advanced Settings->Global SIP->...
Page 849 Per-Line Settings Parameter – sip lineN dtmf method DTMF Method (in Web UI) Description Format Default Value Range Example Parameter – sip lineN srtp mode Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 Aastra Web UI Advanced Settings->Global SIP->RTP Settings Configuration Files aastra.cfg, <mac>.cfg Sets the Dual-tone multifrequency (DTMF) method to use on the IP...
Page 850: Autodial Settings
Operational, Basic, and Advanced Parameters Autodial Settings Global Settings Parameter – sip autodial number Autodial Number (in Web UI) Description Format Default Value Range Examples A-114 Aastra Web UI Advanced Settings->Global SIP-> Autodial Settings Configuration Files aastra.cfg, <mac>.cfg Globally specifies the SIP phone number that the IP phone autodials when the handset is lifted from the phone cradle.
Page 851 Parameter – sip autodial timeout Autodial Timeout (in Web UI) Description Format Default Value Range Examples Per-Line Settings Parameter – sip lineN autodial number Autodial Number (in Web UI) Description Format Default Value Range Examples 41-001160-01, Rev 00, Release 2.3 Aastra Web UI Advanced Settings->Global SIP->...
Page 852 Operational, Basic, and Advanced Parameters Parameter – sip lineN autodial timeout AutoDial Timeout (in Web UI) Description Format Default Value Range Examples A-116 Aastra Web UI Advanced Settings->LineN->Autodial Settings Configuration Files aastra.cfg, <mac>.cfg On a per-line basis, this parameter specifies the time, in seconds, that the phone waits to dial a preconfigured number after the handset is lifted from the IP phone cradle.
Page 853: Voicemail Settings
Voicemail Settings Parameter – sip lineN vmail Note: The value of "N" is 1 - 9 for 9143i, 9480i, 9480i CT, 53i, 55i, 57i, 57i CT. Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 Configuration Files aastra.cfg, <mac>.cfg Use this parameter in the <mac>.cfg file to configure the phone to dial a specific number to access an existing voicemail account on a Service Provider’s server.
Page 854: Directory Settings
Operational, Basic, and Advanced Parameters Directory Settings Parameter – Aastra Web UI directory 1 Configuration Files Directory List (in Web UI) Description The name of a directory list that you can download from the configuration server. Format Alphanumeric characters Default Value Not Applicable Range Not Applicable...
Page 855: Callers List Settings
Parameter – directory disabled Description Format Default Value Range Example Callers List Settings Parameter – callers list disabled Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 Configuration Files aastra.cfg, <mac>.cfg Enables or disables the Directory on the IP phone. If this parameter is set to 0, users can access the Directory List via the IP phone UI.
Page 856: Customize Callers List And Services Key
Operational, Basic, and Advanced Parameters Customize Callers List and Services Key Parameter – services script Description Format Default Value Range Example Parameter – callers list script Description Format Default Value Range Example A-120 Configuration Files aastra.cfg, <mac>.cfg Allows you to specify a specific URI for accessing services after pressing the Services key.
Page 857: Call Forward Settings
Call Forward Settings Parameter – call forward disabled Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 IP Phone UI Options->Call Forward Aastra Web UI Basic Settings->Account Configuration Configuration Files aastra.cfg, <mac>.cfg Enables or disables the ability to configure Call Forwarding. If this parameter is set to 0, a user and administrator can configure Call Forwarding via the Aastra Web UI and the IP Phone UI using the "Call Forward"...
Page 858: Call Forward Key Mode Settings
Operational, Basic, and Advanced Parameters Call Forward Key Mode Settings Parameter – call forward key mode Description Format Default Value Range Example A-122 Aastra Web UI: Basic Settings->Preferences->General Configuration Files aastra.cfg, <mac>.cfg Sets the mode for how the phone uses “call forwarding” (CFWD) •...
Page 859 Operational, Basic, and Advanced Parameters Example The following is an example of configuring the CFWD key mode in the configuration files: call forward key mode: 2 softkey1 type: call forward softkey1 states: idle connected incoming outgoing busy In the above example, softkey 1 is configured for CFWD on line 1 (account 1) with a “custom”...
Page 860: Lldp-Med And Elin Settings
Operational, Basic, and Advanced Parameters LLDP-MED and ELIN Settings Parameter– Configuration Files lldp IP Phone UI LLDP Support (IP Phone UI) Aastra Web UI LLDP (in Web UI) Description Enables or disables Link Layer Discovery Protocol for Media Endpoint Devices (LLDP-MED) on the IP Phone. Format Boolean Default Value...
Page 861 Parameter– Configuration Files use lldp elin Aastra Web UI Use LLDP ELIN (in Web UI) Description Enables or disables the use of an Emergency Location Identification Number (ELIN) received from LLDP as a caller ID for emergency numbers. Format Boolean Default Value 1 (enabled) Range...
Page 862: Missed Calls Indicator Settings
Operational, Basic, and Advanced Parameters Missed Calls Indicator Settings Parameter – Configuration Files missed calls indicator disabled Description Enables or disables the Missed Calls Indicator. If the "missed calls indicator disabled" parame.ter is set to 0, the indicator increments as unanswered calls come into the IP phone.
Page 863: Xml Settings
XML Settings Parameter – xml get timeout Description Format Default Value Range Example Parameter – xml application URI XML Application URI (in Web UI) Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 Configuration Files aastra.cfg, <mac>.cfg Allows you to specify a timeout value, in seconds, that the phone waits for the far side to return a response after accepting the HTTP GET connection.
Page 864 Operational, Basic, and Advanced Parameters Parameter – Aastra Web UI xml application title Configuration Files XML Application Title (in Web UI) Description This parameter allows you to rename the XML application in the IP phone UI (Services->4. Custom Feature). By default, when you load an XML application to the IP phone, the XML application title is called "Custom Feature".
Page 865 Parameter – xml beep notification XML Beep Support (in Web UI) Description Format Default Value Range Example Parameter – xml status scroll delay Status Scroll Delay (seconds) (in Web UI) Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 Aastra Web UI Basic Settings->Preferences Configuration Files aastra.cfg, <mac>.cfg...
Page 866: Action Uri Settings
Operational, Basic, and Advanced Parameters Action URI Settings Parameter – Aastra Web UI action uri startup Configuration Files Startup (in Web UI) Description Specifies the URI for which the phone executes a GET on when a startup event occurs. Format Fully qualified URI Default Value Not Applicable...
Page 867 Parameter – action uri incoming Incoming Call (in Web UI) Description Format Default Value Range Example Parameter – action uri outgoing Outgoing Call (in Web UI) Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 Aastra Web UI Advanced Settings->Action URI Configuration Files aastra.cfg, <mac>.cfg...
Page 868 Operational, Basic, and Advanced Parameters Parameter – action uri offhook Offhook (in Web UI) Description Format Default Value Range Example Parameter – action uri onhook Onhook (in Web UI) Description Format Default Value Range Example A-132 Aastra Web UI Advanced Settings->Action URI Configuration Files aastra.cfg, <mac>.cfg Specifies the URI for which the phone executes a GET on when an...
Page 869 Parameter– Aastra Web UI action uri disconnected Configuration Files Description Specifies the URI that the phone executes a GET on, when it transitions from the incoming, outgoing, calling, or connected state into the idle state. This parameter uses the following variable to determine the state of the line: $$LINESTATE$$ Format String...
Page 870: Xml Sip Notify Settings
Operational, Basic, and Advanced Parameters XML SIP Notify Settings Parameter – sip xml notify event Description Format Default Value Range Example Parameter – action uri xml sip notify Description Format Default Value Range Example A-134 Aastra Web UI: Advanced Settings->Global SIP-> Advanced SIP Settings Configuration Files aastra.cfg, <mac>.cfg Enables or disables the phone to accept or reject an aastra-xml SIP...
Page 871: Ring Tone And Tone Set Global Settings
Ring Tone and Tone Set Global Settings Parameter – ring tone Global Ring Tone (in Web UI) Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 IP Phone UI Options->Tones->Set Ring Tone Aastra Web UI: Basic Settings->Preferences->Ring Tones Configuration Files aastra.cfg, <mac>.cfg Globally sets the type of ring tone on the IP phone.
Page 872 Operational, Basic, and Advanced Parameters Parameter – tone set Tone Set (in Web UI) Description Format Default Value Range Example A-136 IP Phone UI Options->Tones->Tone Set Aastra Web UI: Basic Settings->Preferences->Ring Tones Configuration Files aastra.cfg, <mac>.cfg Globally sets a tone set for a specific country. Text Australia Europe (generic tones)
Page 873: Ring Tone Per-Line Settings
Ring Tone Per-Line Settings Parameter – lineN ring tone N=1 through 9 Line N (in Web UI) Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 Aastra Web UI: Basic Settings->Preferences->Ring Tones Configuration Files aastra.cfg, <mac>.cfg Sets the type of ring tone on the IP phone on a per-line basis. Ring tone can be set to one of six distinct rings.
Page 874: Incoming Call Interrupts Dialing Setting
Operational, Basic, and Advanced Parameters Incoming Call Interrupts Dialing Setting Parameter – incoming call cancels dialing Incoming Call Interrupts Dialing (in Web UI) Description A-138 Aastra Web UI: Basic Settings->Preferences->General Configuration Files aastra.cfg, <mac>.cfg Enables or disables how the phone handles incoming calls while the phone is dialing out.
Page 875 Description (Cont’d) Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 Transfer/Conference Call Behavior If you are dialing the phone to transfer or conference a call, and your phone receives an incoming call, your dialing is never interrupted (regardless of whether the “Incoming Call Interrupts Dialing” is enabled or disabled).
Page 876: Switch Focus To Ringing Line
Operational, Basic, and Advanced Parameters Switch Focus to Ringing Line Parameter – switch focus to ringing line Description Format Default Value Range Example A-140 Aastra Web UI: Basic Settings->Preferences->General Configuration Files aastra.cfg, <mac>.cfg Specifies whether or not the UI focus is switched to a ringing line while the phone is in the connected state.
Page 877: Preferred Line And Preferred Line Timeout
Preferred Line and Preferred Line Timeout Parameter– Configuration Files preferred line Aastra Web UI Preferred Line (in Web UI) Description Specifies the preferred line to switch focus to when incoming or outgoing calls end on the phone. Format Integer Default Value Range 0 (none - disables the preferred line focus feature) 1 to 9...
Page 878: Goodbye Key Cancels Incoming Call
Operational, Basic, and Advanced Parameters Goodbye Key Cancels Incoming Call Parameter – goodbye cancels incoming call Goodbye Key Cancels Incoming Call (in Web UI) Description Format Default Value Range Example A-142 Aastra Web UI: Basic Settings->Preferences->General Configuration Files aastra.cfg, <mac>.cfg Enable or disables the behavior of the Goodbye Key on the IP phone.
Page 879: Stuttered Dial Tone Setting
Stuttered Dial Tone Setting Parameter – stutter disabled Stuttered Dial Tone (in Web UI) Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 Aastra Web UI: Basic Settings->Preferences->General Configuration Files aastra.cfg, <mac>.cfg Enable or disables the playing of a stuttered dial tone when there is a message waiting on the IP phone.
Page 880: Call Waiting Settings
Operational, Basic, and Advanced Parameters Call Waiting Settings Parameter – Aastra Web UI call waiting Configuration Files Call Waiting (in Web UI) Description Allows you to enable or disable Call Waiting on the IP phone. If you enable call waiting (default), the user has the option of accepting a second call while currently on the first call.
Page 881: Message Waiting Indicator Settings
Parameter – call waiting tone Play Call Waiting Tone (in Web UI) Description Format Default Value Range Example Message Waiting Indicator Settings Parameter – mwi led line Message Waiting Indicator Line (in Web UI) Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 Aastra Web UI: Basic Settings->Preferences->General...
Page 882: Dnd Key Mode Settings
Operational, Basic, and Advanced Parameters DND Key Mode Settings Parameter – dnd key mode Description Format Default Value Range Example Example The following is an example of configuring the mode for DND in the configuration files: dnd key mode: 2 softkey1 type: dnd softkey1 states: idle connected incoming outgoing busy In the above example, softkey 1 is configured for DND for line 1 only, with a...
Page 883: Priority Alert Settings
Priority Alert Settings Parameter – priority alerting enabled Enable Priority Alerting (in Web UI) Description Format Default Value Range Example For Sylantro Server only Parameter – alert auto call distribution auto call distribution (in Web UI) Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3...
Page 884 Operational, Basic, and Advanced Parameters Parameter – alert community 1 community-1 (in Web UI) Description Format Default Value Range Example Parameter – alert community 2 community-2 (in Web UI) Description Format Default Value Range Example A-148 Aastra Web UI: Basic Settings->Preferences-> Priority Alerting Settings Configuration Files aastra.cfg, <mac>.cfg...
Page 885 Parameter – alert community 3 community-3 (in Web UI) Description Format Default Value Range Example Parameter – alert community 4 community-4 (in Web UI) Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 Aastra Web UI: Basic Settings->Preferences-> Priority Alerting Settings Configuration Files aastra.cfg, <mac>.cfg...
Page 886 Operational, Basic, and Advanced Parameters Parameter – alert external alert external (in Web UI) Description Format Default Value Range Example Parameter – alert emergency alert emergency (in Web UI) Description Format Default Value Range Example A-150 Aastra Web UI: Basic Settings->Preferences-> Priority Alerting Settings Configuration Files aastra.cfg, <mac>.cfg...
Page 887 Parameter – alert group Group (in Web UI) Description Format Default Value Range Example Parameter – alert internal alert internal (in Web UI) Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 Aastra Web UI: Basic Settings->Preferences-> Priority Alerting Settings Configuration Files aastra.cfg, <mac>.cfg When an "alert group"...
Page 888: Bellcore Cadence Settings
Operational, Basic, and Advanced Parameters Parameter – alert priority alert priority (in Web UI) Description Format Default Value Range Example Bellcore Cadence Settings Parameter– Configuration Files bellcore cadence dr2 Description Sets the cadence for Bellcore-dr2. Note: You can define up to 8 cadence rings. The value of -1 indicates “do not repeat”.
Page 889 Parameter– Configuration Files bellcore cadence dr3 Description Sets the cadence for Bellcore-dr3. Note: You can define up to 8 cadence rings. The value of -1 indicates “do not repeat”. Format Integer Default Value 400,200,400,200,800,4000 Range Example bellcore cadence dr3: 400,200,400,200,800,4000 Parameter–...
Page 890: Language Settings
Operational, Basic, and Advanced Parameters Language Settings Parameter – language Webpage Language (in Web UI) Description Format Default Value Range Example A-154 IP Phone UI Options->Language Aastra Web UI Basic Settings->Preferences-> Language Settings->Webpage Language Configuration File aastra.cfg, <mac>.cfg The language you want to display in the IP Phone UI and the Aastra Web Valid values for 9143i, 9480i, 51i, 53i, 55i, 57i are: 0 (English) 1 (French)
Page 891 Parameter– IP Phone UI: input language Aastra Web UI: Configuration Files Input Language (in Web UI) Description Allows you to specify the language to use for inputs on the IP Phone. Entering a language value for this parameter allows users to enter text and characters in the IP Phone UI, Aastra Web UI, and in XML applications via the keypad on the phone, in the language(s) specified.
Page 892: Language Pack Settings
Operational, Basic, and Advanced Parameters Language Pack Settings Parameter – language N Language N (in Web UI) Where “N” can be 1, 2, 3, or Description Format Default Value Range Example A-156 Aastra Web UI Basic Settings->Preferences-> Language Settings Configuration File <mac>.cfg The language pack you want to load to the IP phone.
Page 893 The following table identifies the language code to use for the IP phone language packs. Language Codes (from Standard ISO 639) Language English European French French Canadian European Spanish Mexican Spanish German Italian The following table identifies the country codes to use for the IP phone language packs.
Page 894 Operational, Basic, and Advanced Parameters Country BAHAMAS BAHRAIN BANGLADESH BARBADOS BELARUS BELGIUM BELIZE BENIN BERMUDA BHUTAN BOLIVIA BOSNIA AND HERZEGOVINA BOTSWANA BOUVET ISLAND BRAZIL BRITISH INDIAN OCEAN TERRITORY BRUNEI DARUSSALAM BULGARIA BURKINA FASO BURUNDI CAMBODIA CAMEROON CANADA CAPE VERDE CAYMAN ISLANDS CENTRAL AFRICAN REPUBLIC CHAD CHILE...
Page 895 Country DENMARK DJIBOUTI DOMINICA DOMINICAN REPUBLIC ECUADOR EGYPT EL SALVADOR EQUATORIAL GUINEA ERITREA ESTONIA ETHIOPIA FALKLAND ISLANDS (MALVINAS) FAROE ISLANDS FIJI FINLAND FRANCE FRENCH GUIANA FRENCH POLYNESIA FRENCH SOUTHERN TERRITORIES GABON GAMBIA GEORGIA GERMANY GHANA GIBRALTAR GREECE GREENLAND GRENADA GUADELOUPE GUAM GUATEMALA GUERNSEY...
Page 896 Operational, Basic, and Advanced Parameters Country ICELAND INDIA INDONESIA IRAN, ISLAMIC REPUBLIC OF IRAQ IRELAND ISLE OF MAN ISRAEL ITALY JAMAICA JAPAN JERSEY JORDAN KAZAKHSTAN KENYA KIRIBATI KOREA, DEMOCRATIC PEOPLE'S REPUBLIC OF KOREA, REPUBLIC OF KUWAIT KYRGYZSTAN LAO PEOPLE'S DEMOCRATIC REPUBLIC LATVIA LEBANON LESOTHO...
Page 897 Country MACAO MACEDONIA, THE FORMER YUGOSLAV REPUBLIC OF MADAGASCAR MALAWI MALAYSIA MALDIVES MALI MALTA MARSHALL ISLANDS MARTINIQUE MAURITANIA MAURITIUS MAYOTTE MEXICO MICRONESIA, FEDERATED STATES OF MOLDOVA, REPUBLIC OF MONACO MONGOLIA MONTENEGRO MONTSERRAT MOROCCO MOZAMBIQUE MYANMAR NAMIBIA NAURU NEPAL NETHERLANDS NETHERLANDS ANTILLES NEW CALEDONIA NEW ZEALAND NICARAGUA...
Page 898 Operational, Basic, and Advanced Parameters Country PAKISTAN PALAU PALESTINIAN TERRITORY, OCCUPIED PANAMA PAPUA NEW GUINEA PARAGUAY PERU PHILIPPINES PITCAIRN POLAND PORTUGAL PUERTO RICO QATAR RÉUNION ROMANIA RUSSIAN FEDERATION RWANDA A-162 Country Code 41-001160-01, Rev 00, Release 2.3...
Page 899 Country SAINT HELENA SAINT KITTS AND NEVIS SAINT LUCIA SAINT PIERRE AND MIQUELON SAINT VINCENT AND THE GRENADINES SAMOA SAN MARINO SAO TOME AND PRINCIPE SAUDI ARABIA SENEGAL SERBIA SEYCHELLES SIERRA LEONE SINGAPORE SLOVAKIA SLOVENIA SOLOMON ISLANDS SOMALIA SOUTH AFRICA SOUTH GEORGIA AND THE SOUTH SANDWICH ISLANDS SPAIN SRI LANKA...
Page 900 Operational, Basic, and Advanced Parameters Country UGANDA UKRAINE UNITED ARAB EMIRATES UNITED KINGDOM UNITED STATES UNITED STATES MINOR OUTLYING ISLANDS URUGUAY UZBEKISTAN VANUATU Vatican City State VENEZUELA VIET NAM VIRGIN ISLANDS, BRITISH VIRGIN ISLANDS, U.S. WALLIS AND FUTUNA WESTERN SAHARA YEMEN Zaire ZAMBIA...
Page 901: Suppress Dtmf Playback Setting
Suppress DTMF Playback Setting Parameter – suppress dtmf playback Suppress DTMF Playback (in Web UI) Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 Aastra Web UI Basic Settings->Preferences Configuration Files aastra.cfg, <mac>.cfg Enables and disables suppression of DTMF playback when a number is dialed from the softkeys or programmable keys.
Page 902: Display Dtmf Digits Setting
Operational, Basic, and Advanced Parameters Display DTMF Digits Setting Parameter – Aastra Web UI display dtmf digits Configuration Files Display DTMF Digits (in Web UI) Description Enables and disables the display of DTMF digits when dialing on the IP phone. DTMF is the signal sent from the phone to the network that you generate when you press the phone’s touch keys.
Page 903: Intercom, Auto-Answer, And Barge In Settings
Intercom, Auto-Answer, and Barge In Settings Outgoing Intercom Settings Parameter – sip intercom type Type (in Web UI) Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 Aastra Web UI Basic Settings->Preferences-> Outgoing Intercom Settings Configuration Files aastra.cfg, <mac>.cfg Determines whether the IP phone or the server is responsible for notifying the recipient that an Intercom call is being placed.
Page 904 Operational, Basic, and Advanced Parameters Parameter – Aastra Web UI sip intercom prefix code Configuration Files Prefix Code (in Web UI) Description The prefix to add to the phone number for server-side outgoing Intercom calls. This parameter is required for all server-side Intercom calls. Note: The example below shows *96 for the prefix code which is used for Sylantro servers.
Page 905 Incoming Intercom Settings Parameter – sip allow auto answer Auto-Answer (in Web UI) Description Format Default Value Range Example Parameter – sip intercom mute mic Microphone Mute (in Web UI) Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 Aastra Web UI Basic Settings->Preferences->...
Page 906 Operational, Basic, and Advanced Parameters Parameter – Aastra Web UI sip intercom warning tone Configuration Files Play Warning Tone (in Web UI) Description Enables or disables a warning tone to play when the phone receives an incoming intercom call on an active line. Format Integer Default Value...
Page 907: Group Paging Rtp Settings
Group Paging RTP Settings Parameter – paging addr list Description Format Default Value Range Example Example The following is an example of configuring RTP streaming for Paging applications using the configuration files: paging addr list: 224.0.0.2:10000,239.0.1.20:15000 softkey1 type: multicast softkey1 label: Group 1 softkey1 value: 224.0.0.2:10000,239.0.1.20:15000 41-001160-01, Rev 00, Release 2.3 Aastra Web UI:...
Page 908: Audio Transmit And Receive Gain Adjustment Settings
Operational, Basic, and Advanced Parameters Audio Transmit and Receive Gain Adjustment Settings Parameter – Configuration Files headset tx gain Description This is the increased (+db) or decreased (-db) amount of signal transmitted from the headset microphone to t he far-end party. The amount of Tx gain in the IP phone firmware has been reduced to avoid side-tone and echo on the local and far-end equipment.
Page 909 Parameter – handset tx gain Description Format Default Value Range Example Parameter – handset sidetone gain Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 Configuration Files aastra.cfg, <mac>.cfg This is the increased (+db) or decreased (-db) amount of signal transmitted from the handset microphone to the far-end party.
Page 910 Operational, Basic, and Advanced Parameters Parameter – Configuration Files handsfree tx gain Description This is the increased (+db) or decreased (-db) amount of signal transmitted from the base microphone to the far-end party. The amount of Tx gain in the IP phone firmware has been reduced to avoid side-tone and echo on the local and far-end equipment.
Page 911 Parameter – audio mode Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 IP Phone UI Options->Set Audio Configuration Files aastra.cfg, <mac>.cfg Allows you to configure how the "handsfree" key on the IP phone operates. Integer Speaker - Calls can be made or received using the handset or handsfree speakerphone and can be switched between the two modes by pressing the d /fkey.
Page 912: Directed Call Pickup (Blf Or Xml Call Interception) Settings
Operational, Basic, and Advanced Parameters Directed Call Pickup (BLF or XML Call Interception) Settings Parameter – Aastra Web UI directed call pickup Configuration Files Directed Call Pickup (in Web UI) Description Enables or disables the use of "directed call pickup" feature. Format Boolean Default Value...
Page 913 Format Default Value Range Example Parameter – play a ring splash Play a Ring Splash (in Web UI) Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 Integer Not Applicable Not Applicable directed call pickup prefix: *98 Aastra Web UI Basic Settings->Preferences ->Directed Call Pickup Settings Configuration Files...
Page 914: Acd Auto-Available Timer Settings
Operational, Basic, and Advanced Parameters ACD Auto-Available Timer Settings Parameter – Aastra Web UI acd auto available Configuration Files Auto Available (in Web UI) Description Enables or disables the use of the ACD Auto-Available Timer. Format Boolean Default Value 0 (disabled) Range 0 (disabled) 1 (enabled)
Page 915: Park And Pickup Global Settings (9480I, 9480I Ct, 57I/57I Ct Only
Park and Pickup Global Settings (9480i, 9480i CT, 57i/57i CT only) Parameter – sprecode Park Call (in Web UI) Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 Aastra Web UI Basic Settings->Preferences Configuration Files aastra.cfg, <mac>.cfg Specifies the code to enter before entering the extension for where you want to park an incoming call.
Page 916 Operational, Basic, and Advanced Parameters Parameter – Aastra Web UI pickupsprecode Configuration Files Pick Up Parked Call (in Web UI) Description Specifies the code to enter before entering the extension for where you want to pickup a parked call. The applicable value is dependant on the type of server in the network: Server Asterisk...
Page 917: Mapping Key Settings
Mapping Key Settings This section provides the hard key settings you can use to enable and disable the Redial, Conf, and Xfer keys on the IP phone. Parameter – redial disabled Description Format Default Value Range Example Parameter – conference disabled Description Format Default Value...
Page 918 Operational, Basic, and Advanced Parameters Parameter – Configuration Files call transfer disabled Description Enables or disables the Xfer key on the IP phone. If this parameter is set to 0, the key is active and can be pressed by the user. If this parameter is set to 1, pressing the Xfer key is ignored.
Page 919 Parameter – map conf key to Map Conf Key To (in Web UI) Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 Aastra Web UI Basic Settings->Preferences->Key Mapping Configuration Files aastra.cfg, <mac>.cfg Sets the Conf key as a speeddial key if a value is entered for this parameter.
Page 920: Softkey/Programmable Key/Feature Key/Expansion Module Key Parameters
Softkey/Programmable Key/Feature Key/Expansion Module Key Parameters Softkey/Programmable Key/Feature Key/ Expansion Module Key Parameters This section provides the softkey, programmable key, feature key, and expansion module key parameters you can configure on the IP phones. The following table provides the number of keys you can configure for each model phone and expansion module, and the number of lines available for each type of phone.
Page 921: Softkey Settings For 9480I, 9480I Ct, 55I, 57I, 57I Ct
Softkey Settings for 9480i, 9480i CT, 55i, 57i, 57i CT The value of "N" for the following parameters is dependent on the number of softkeys available on the 9480i, 9480i CT, 55i, 57i, and 57i CT models. See the table above for applicable values. Parameter –...
Page 922 Softkey/Programmable Key/Feature Key/Expansion Module Key Parameters Format Default Value A-186 • webapps - Indicates the softkey is hardcoded to access an Aastra XML-based application (xml.myaastra.com). By default, Softkey 1 is assigned as the WebApps key on the 9480i, 9480i CT, 55i, 57i, and 57i CT.
Page 923 Range Example 41-001160-01, Rev 00, Release 2.3 none line speeddial dnd ("do not disturb" in the Aastra Web UI) list ("BLF\List" in the Aastra Web UI) acd (“Auto call distribution” in the Aastra Web UI) dcp (“Directed Call Pickup” in the Aastra Web UI) webapps flash sprecode...
Page 924 Softkey/Programmable Key/Feature Key/Expansion Module Key Parameters Parameter – softkeyN label Label (in Web UI) Description Format Default Value Range Example A-188 Aastra Web UI Operation->Softkeys and XML Configuration Files aastra.cfg, <mac>.cfg The text label that displays on the IP phone for the softkey. The “softkeyN label”...
Page 925 Parameter – softkeyN value Value (In Web UI) Description 41-001160-01, Rev 00, Release 2.3 Aastra Web UI Operation->Softkeys and XML Configuration Files aastra.cfg, <mac>.cfg This is the value you assign to the softkey. The “softkeyN value” parameter can be set for the following softkey types only: •...
Page 926 Softkey/Programmable Key/Feature Key/Expansion Module Key Parameters Format Integer Default Value Not Applicable Range Example softkey1 value: 9 softkey2 value: 411 softkey4 value: http://10.50.10.140 script.pl?name=$$SIPUSERNAME$$ softkey5 value: 123456+ (example of a speeddial prefix) A-190 41-001160-01, Rev 00, Release 2.3...
Page 927 Parameter – softkeyN line Line (in Web UI) Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 Aastra Web UI Operation->Softkeys and XML Configuration Files aastra.cfg, <mac>.cfg This is the line associated with the softkey you are configuring. The number of applicable lines available is dependent on the specific IP phone model.
Page 928 Softkey/Programmable Key/Feature Key/Expansion Module Key Parameters Parameter – softkeyN states Idle, Connected, Incoming, Outgoing, Busy (in Web UI) Description Format Default Value A-192 Aastra Web UI Operation->Softkeys and XML Configuration Files aastra.cfg, <mac>.cfg Displays the status of the phone when a softkey is pressed. You can enter multiple values (idle, connected, incoming, outgoing, busy) for the "softkeyN state"...
Page 929 Range Example 41-001160-01, Rev 00, Release 2.3 Valid values are: idle The phone is not being used. connected The line currently being displayed is in an active call (or the call is on hold) incoming The phone is ringing. outgoing The user is dialing a number, or the far-end is ringing.
Page 930: Programmable Key Settings For 9143I, 53I, And 55I
Softkey/Programmable Key/Feature Key/Expansion Module Key Parameters Programmable Key Settings for 9143i, 53i, and 55i • The value of "N" for the following parameters is dependent on the number of programmable keys available on the phone models. See the table on for the applicable values Parameter –...
Page 931 Format Default Value 41-001160-01, Rev 00, Release 2.3 • flash - Indicates programmable key is set to generate a flash event when it is pressed. The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold).
Page 932 Softkey/Programmable Key/Feature Key/Expansion Module Key Parameters Range Example A-196 none line speeddial dnd ("do not disturb" in the Aastra Web UI) list (“BLF/List” in the Aastra Web UI) acd (“Auto call distribution” in the Aastra Web UI) dcp (“Directed Call Pickup” in the Aastra Web UI) webapps flash sprecode...
Page 933 Parameter – prgkeyN value Value (in Web UI) Description Format Default Value 41-001160-01, Rev 00, Release 2.3 Aastra Web UI Operation->Programmable Keys Configuration Files aastra.cfg, <mac>.cfg This is the value you assign to the programmable key. The “prgkeyN value” parameter can be set for the following softkey types only: •...
Page 934 Softkey/Programmable Key/Feature Key/Expansion Module Key Parameters Range Example prgkey3 value: 411 prgkey4 value: 123456+ (example of a speeddial prefix) Parameter– prgkeyN line Line (in Web UI) Description Format Default Value Range Example A-198 Aastra Web UI Operation->Programmable Keys Configuration Files aastra.cfg, <mac>.cfg This is the line associated with the programmable key you are configuring.
Page 935: Top Softkey Settings For 57I And 57I Ct
Top Softkey Settings for 57i and 57i CT Parameter – topsoftkeyN type Top Softkeys->Type (in Web UI) Description 41-001160-01, Rev 00, Release 2.3 Aastra Web UI Operation->Softkeys and XML Configuration Files aastra.cfg, <mac>.cfg The type of softkey to configure. Valid types are: •...
Page 936 Softkey/Programmable Key/Feature Key/Expansion Module Key Parameters Format Default Value A-200 • flash - Indicates the softkey is set to generate a flash event when it is pressed, or a feature key is pressed on the CT handsets. The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold).
Page 937 Range Example 41-001160-01, Rev 00, Release 2.3 none line speeddial list ("BLF\List" in the Aastra Web UI) acd (“Auto call distribution” in the Aastra Web UI) dcp (“Directed Call Pickup” in the Aastra Web UI) webapps flash sprecode call forward park pickup BLF/Xfer...
Page 938 Softkey/Programmable Key/Feature Key/Expansion Module Key Parameters Parameter – topsoftkeyN label Top Softkeys->Label (in Web UI) Description Format Default Value Range Example A-202 Aastra Web UI Operation->Softkeys and XML Configuration Files aastra.cfg, <mac>.cfg The text label that displays on the IP phone for the softkey. The “topsoftkeyN label”...
Page 939 Parameter – topsoftkeyN value Top Softkeys->Value (In WEb UI) Description 41-001160-01, Rev 00, Release 2.3 Aastra Web UI Operation->Softkeys and XML Configuration Files aastra.cfg, <mac>.cfg This is the value you assign to the softkey. The “topsoftkeyN value” parameter can be set for the following softkey types only: •...
Page 940 Softkey/Programmable Key/Feature Key/Expansion Module Key Parameters Format Integer Default Value Not Applicable Range Example topsoftkey1 value: 9 topsoftkey2 value: 411 topsoftkey4 value: http://10.50.10.140 script.pl?name=$$SIPUSERNAME$$ topsoftkey5 value: 12345+ (example of a speeddial prefix) A-204 41-001160-01, Rev 00, Release 2.3...
Page 941 Parameter – topsoftkeyN line Top Softkeys->Line (in Web UI) Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 Aastra Web UI Operation->Softkeys and XML Configuration Files aastra.cfg, <mac>.cfg This is the line associated with the softkey you are configuring. The number of applicable lines available is dependent on the specific IP phone model.
Page 942: Handset Feature Key Settings For The 9480I Ct And 57I Ct
Softkey/Programmable Key/Feature Key/Expansion Module Key Parameters Handset Feature Key Settings for the 9480i CT and 57i CT Parameter – featurekeyN type Type (in Web UI) Description Format Default Value A-206 Aastra Web UI Operation->Handset Keys Configuration Files aastra.cfg, <mac>.cfg The type of feature key to configure. Valid types are: •...
Page 943 Range Example Parameter – featurekeyN label Label (in Web UI) Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 none line transfer conference public icom directory callers (“Callers List” in Aastra Web UI) park pickup flash featurekey1 type: line featurekey2 type: public featurekey3 type: park featurekey4 type: pickup...
Page 944: Expansion Module Key Settings For 536M (53I, 55I, 57I, 57I Ct) And 560M (For 55I, 57I, 57I Ct
Softkey/Programmable Key/Feature Key/Expansion Module Key Parameters Expansion Module Key Settings for 536M (53i, 55i, 57i, 57i CT) and 560M (for 55i, 57i, 57i CT) Parameter – expmodX keyN type Type (in Web UI) Description A-208 Aastra Web UI Operation->Expansion Module N Configuration Files aastra.cfg, <mac>.cfg The type of softkey to configure.
Page 945 Format Default Value 41-001160-01, Rev 00, Release 2.3 • sprecode - Indicates the softkey is configured to automatically activate specific services offered by the server. For example, if the sprecode value of *82 is configured, then by pressing the softkey, *82 automatically activates a service provided by the server.
Page 946 Softkey/Programmable Key/Feature Key/Expansion Module Key Parameters Range Example A-210 none line speeddial list ("BLF\List" in the Aastra Web UI) acd (“Auto call distribution” in the Aastra Web UI) dcp (“Directed Call Pickup” in the Aastra Web UI) webapps flash sprecode park pickup call forward...
Page 947 Parameter – expmodX keyN label Label (in Web UI) Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 Aastra Web UI Operation->Expansion Module N Configuration Files aastra.cfg, <mac>.cfg The text label that displays on the softkey for the Expansion Module. The “expmodX keyN label”...
Page 948 Softkey/Programmable Key/Feature Key/Expansion Module Key Parameters Parameter – Aastra Web UI expmodX keyN value Configuration Files Value (In WEb UI) Description The text label that displays on the IP phone for the softkey on the Expansion Module. The “expmodX keyN value” parameter can be set for the following softkey types only: •...
Page 949 Parameter – expmodX keyN line Line (in Web UI) Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 Aastra Web UI Operation->Expansion Module N Configuration Files aastra.cfg, <mac>.cfg This is the line associated with the softkey you are configuring on the Expansion Module.
Page 950: Locking Softkeys And Programmable Keys
Softkey/Programmable Key/Feature Key/Expansion Module Key Parameters Locking Softkeys and Programmable Keys Parameter– softkeyN locked Description Format Default Value Range Example Parameter– topsoftkeyN locked Description Format Default Value Range Example A-214 Configuration Files aastra.cfg, <mac>.cfg Locks the specified softkey on the 9480i, 9480i CT, 55i, 57i, or 57i CT IP phone.
Page 951 Parameter– prgkeyN locked Description Format Default Value Range Example Parameter– featurekeyN locked Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 Configuration Files aastra.cfg, <mac>.cfg Locks the specified top softkey on the 9143i, 53i, or 55i IP phone. Locking the key prevents a user from changing or configuring the programmable key.
Page 952 Parameter– expmodX keyN locked Description Format Default Value Range Example Configuration Files aastra.cfg, <mac>.cfg Locks the specified top softkey on the 5-Series Expansion Module attached to the IP phone. Locking the key prevents a user from changing or configuring the softkey on the expansion module. When a key is locked, the phone uses the server settings and ignores any previous local configuration.
Page 953: Locking The Save And Dlete Keys (53I
Locking the SAVE and DLETE Keys (53i) Parameter– Configuration Files prgkey1 locked Description Allows you to lock or unlock the Save key on the 53i IP Phone. When the Save key is unlocked, a User can change the function of the key using the Aastra Web UI.
Page 954: Blf List Uri Settings
Softkey/Programmable Key/Feature Key/Expansion Module Key Parameters BLF List URI Settings Parameter– Aastra Web UI list uri BLF List URI Configuration Files (in Web UI) Description Specifies the URI that the phone uses to access the BLF list on the Broadsoft server when the BLF list key is pressed.
Page 955: Customizing 560M Expansion Module Column Display
Customizing 560M Expansion Module Column Display Expansion Module 1 through 3 Parameter– expanmodXpageNleft Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 Configuration Files aastra.cfg, <mac>.cfg Allows you to specify a customized heading for the 560M expansion module, in the left column of a specific page. You can specify the following options for this parameter: Expansion Module 1 expanmod1page1left (Expansion Module 1, Page 1, left column)
Page 956 Customizing 560M Expansion Module Column Display Parameter– expanmodXpageNright Description Format Default Value Range Example A-220 Configuration Files aastra.cfg, <mac>.cfg Allows you to specify a customized heading for the 560M expansion module, in the right column of a specific page. You can specify the following options for this parameter: Expansion Module 1 expanmod1page1right (Expansion Module 1, Page 1, right column)
Page 957: Advanced Operational Parameters
Advanced Operational Parameters The following parameters in this section allow the system administrator to set advanced operational features on the IP phones. Blind Transfer Setting Parameter – sip cancel after blind transfer Description Format Default Value Range Example Update Caller ID Setting. Parameter –...
Page 958: Boot Sequence Recovery Mode Settings
Advanced Operational Parameters Boot Sequence Recovery Mode Settings. Parameter – force web recovery mode disabled Description Format Default Value Range Example Parameter – max boot count Description Format Default Value Range Example A-222 Configuration Files aastra.cfg, <mac>.cfg Enables or disables the forcing web recovery mode feature. If this parameter is set to "1", you cannot force web recovery.
Page 959: Single Call Restriction Setting
Single Call Restriction Setting Parameter – two call support Two Call Support (in Web UI) Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 Aastra Web UI Advanced Settings->Global SIP->RTP Settings Configuration Files aastra.cfg, <mac>.cfg Enables or disables the single media path restriction between the 57i CT and 9480i CT base unit and the handset.
Page 960: Blacklist Duration Setting
Advanced Operational Parameters Blacklist Duration Setting Parameter – sip blacklist duration Blacklist Duration (Aastra Web UI) Description Format Default Value Range Example Whitelist Proxy Setting Parameter – sip whitelist Whitelist Proxy (Aastra Web UI) Description Format Default Value Range Example A-224 Aastra Web UI Advanced Settings->Global SIP Settings->...
Page 961: Polling Action Uri Settings
Polling Action URI Settings Parameter – action uri poll Description Format Default Value Range Example Parameter – action uri poll interval Description Format Default Value Range Example 41-001160-01, Rev 00, Release 2.3 Aastra Web UI Advanced Settings->Action URI Configuration Files aastra.cfg, <mac>.cfg Specifies the URI to be called every "action uri pool interval"...
Page 962: Xml Key Redirection Settings (For Redial, Xfer, Conf, Icom, Voicemail
Advanced Operational Parameters XML Key Redirection Settings (for Redial, Xfer, Conf, Icom, Voicemail) Parameter– Configuration Files redial script Description Specifies a redial script for the phone to use. When this parameter is set, pressing the Redial key GETs the specified URI from the server to use in performing the redial action.
Page 963 Parameter– Configuration Files icom script Description Specifies an Icom script for the phone to use. When this parameter is set, pressing the Icom key GETs the specified URI from the server to use in performing the Intercom action. Format String Default Value empty Range...
Page 964: Options Key Redirection Setting (Services Key On 51I
Advanced Operational Parameters Options Key Redirection Setting (Services key on 51i) Parameter– Configuration Files options script Description Specifies an Options script for the phone to use. When this parameter is set, pressing the Options Key (or Services Key on the 51i) GETs the specified URI from the server.
Page 965: Xml Override For A Locked Phone Setting
XML Override for a Locked Phone Setting Parameter– Configuration Files xml lock override Description Specifies the method to use for overriding a locked phone when XML applications are sent to the phone. There are three settings for this parameter: Format Integer Default Value Range...
Page 966: User-Agent Setting
Advanced Operational Parameters User-Agent Setting Parameter – sip user-agent Description Format Default Value Range Example A-230 Configuration Files aastra.cfg, <mac>.cfg Allows you to enable or disable the addition of the User-Agent and Server SIP headers in the SIP stack. The value of “0” prevents the UserAgent and Server SIP header from being added to the SIP stack.
Page 967: Dns Query Setting
DNS Query Setting Parameter– Configuration Files sip dns query type Description Specifies the Domain Name Service (DNS) query method to use when the phone performs a DNS lookup. Format Integer Default Value Range Note: On the phone side, if you configure the phone with a Fully- Qualified Domain Name (FQDN) proxy and specified port, the phone always sends “A only”...
Page 968: Ignore Out Of Order Sip Requests
Advanced Operational Parameters Ignore Out of Order SIP Requests Parameter– Configuration Files sip accept out of order requests Description Enables a workaround for non-compliant SIP devices (for example, Asterisk) which do not increment the CSeq numbers in SIP requests sent to the phone.
Page 969: Troubleshooting Parameters
Troubleshooting Parameters The following parameters in this section allow the system administrator to set logging and support settings for troubleshooting purposes. Log Settings Parameter – log server ip Log IP (in Web UI) Description Format Default Value Range Example Parameter – log server port Log Port (in Web UI)
Page 970 Troubleshooting Parameters Parameters – log module <module name> Module/Debug Level (in Web UI) Description Format Default Value A-234 Aastra Web UI Advanced Settings->Troubleshooting-> Module/Debug Level Configuration Files aastra.cfg, <mac>.cfg Allows enhanced severity filtering of log calls sent as blog output. The blog, as used on the IP phones, is a an online debugging tool that can be frequently updated and intended for technical support analyzation.
Page 971 Range Examples 41-001160-01, Rev 00, Release 2.3 Debug Level Value Fatal Errors 1 (default) Errors Warnings Init Functions Info All debug levels OFF All Debug 65535 Levels ON Enter a debug level value in the “Debug Level” field for a module. Example 1 To turn two or more debug levels on at the same time, you add the value associated with each level.
Page 972: Watchdog Settings
Troubleshooting Parameters WatchDog Settings Parameter– Configuration Files watchdog enable Aastra Web UI WatchDog (in Web UI) Description Enables/disables the use of the WatchDog task for the IP Phones. Format Boolean Default Value 1 (enabled) Range 0 (disabled) 1 (enabled) Example watchdog enable: 0 A-236 aastra.cfg, <mac>.cfg...
Page 973: Configuration Server Setup
Configuration Server Setup About this appendix Introduction This appendix describes how to setup the TFTP protocol configuration server in your network. Topics This appendix covers the following topics: Topic Configuration Server Protocol Setup TFTP Server Set-up 41-001160-01, Rev 00, Release 2.3 Appendix B Page page B-2...
Page 974: Configuration Server Protocol Setup
Configuration Server Protocol Setup Configuration Server Protocol Setup TFTP Server Set-up There are a number of TFTP servers available. PumpKIN is one of such TFTP servers. Use the keywords “pumpkin TFTP server” on Google and you should get the web site where you can download the software from.
Page 975 Configuration Server Protocol Setup If you want to prevent users from writing files to the directory select the “Deny all requests” in the “Write Request Behavior” category. Click the OK button after you have entered all the required information. All the firmware files should be in the file system root directory.
Page 977: Configuring The Ip Phone At The Asterisk Ip Pbx
About this appendix Introduction This appendix describes how to setup a user’s phone with an extension to make and receive calls using the Asterisk as the PBX. Topics This appendix covers the following topics: Topic IP Phone at the Asterisk IP PBX 41-001160-01, Rev 00, Release 2.3 Configuring the IP Phone at the Asterisk IP PBX...
Page 978: Ip Phone At The Asterisk Ip Pbx
IP Phone at the Asterisk IP PBX IP Phone at the Asterisk IP PBX The following configuration illustrates how to create a user with an extension to make and receive calls using the Asterisk as the PBX. This configuration is defined in the sip.conf file present along with the other configuration files that are created when Asterisk is installed.
Page 979 ;able to use it. In this example' sip' is used. You can use ;whatever you like, but make sure they are the same, you will ;need to make an entry in your extensions.conf file (which we ;will get to later) context=sip callerid="Phone 1"...
Page 981: Sample Configuration Files
Sample Configuration Files About this appendix Introduction This appendix provides sample configuration files for the 57i, 57i CT, and 53i. Topics This appendix covers the following topics: Topic Sample Configuration Files 57i Sample Configuration File 57i CT Sample Configuration File 53i Sample Configuration File 41-001160-01, Rev 00, Release 2.3 Appendix D...
Page 982: I Sample Configuration File
Sample Configuration Files Sample Configuration Files This section consists of the sample configuration files necessary to configure the IP phones. The general format is similar to configuration files used by several Unix-based programs. Any text following a number sign (#) on a line is considered to be a comment, unless the # is contained within double-quotes.
Page 983 Sample Configuration Files # The Aastra 57i, 57iCT, and 53i phones will download 2 # configuration files from the TFTP server while restarting, the # "aastra.cfg" file and the "<mac>.cfg" file. These two configuration # files can be used to configure all of the settings of the phone with # the exception of assigning a static IP address to a phone and line # settings, which should only be set in the "<mac>.cfg"...
Page 984 Sample Configuration Files # Network Settings ## = = = = = = = = # Notes: If DHCP is enabled, you do not need to set these network # settings. Although depending on you DHCP server configuration you # may still have to set the dns address. #ip: # This value is unique to each phone on a server # and should be set in the "<mac>.cfg"...
Page 985 # NAT device between the server and the phone, then you must set the # following two parameters for the phone to function correctly. #sip nortel nat support: 1 #sip nortel nat timer: 60 # Option 2: # If you are using a session border controller, you should set the # outbound proxy to the session border controller address #sip outbound proxy: sbc.aastra.com #sip outbound proxy port: 0...
Page 986 Sample Configuration Files ## = = = = = = = = = = = = = = = # Notes: This section defines which server the phone retrieves new # firmware images and configuration files from. Three protocols are # supported TFTP, FTP and HTTP download protocol: TFTP # valid values are TFTP, FTP and HTTP...
Page 987 (1) The entered number is an exact match in the dial plan (2) The "#" symbol has been pressed (3) A timeout occurs # The dial plan is a regular expression that supports the following # syntax: 0,1,2,3,4,5,6,7,8,9,*,# : matches the keypad symbols # If the dialled number doesn't match the dial plan then the call # is rejected.
Page 988 Sample Configuration Files #sip dial plan terminator: 1 #------------------------------------------------------------------ # General SIP Settings # = = = = = = = = = = = #sip session timer: 30 # enable support of RFC4028, the default # value of 0 disables this functionality #sip transport protocol: 0 # use UDP (1), TCP (2) or both (0) for sip # messaging #sip use basic codecs: 1...
Page 989 sip screen name: Joe Smith sip user name: 4256 sip display name: Joseph Smith # the caller name sent out when making sip vmail: *78 sip auth name: jsmith sip password: 12345 sip mode: 0 sip proxy ip: proxy.aastra.com # IP address or FQDN of proxy sip proxy port: 5060 sip registrar ip: aastra.com sip registrar port: 0...
Page 990 IP Phone Administrator Guide Sample Configuration Files sip line3 vmail: *78 # configure line 5 (a soft key line) as an ordinary line # of a test server sip line5 screen name: Test 1 sip line5 user name: 5551001 sip line5 display name: Test 1 sip line5 auth name: 5551001 sip line5 password: 5551001 sip line5 mode: 0...
Page 991 # with it as seen here in the default softkey settings. # SOFTKEY TYPES: "line", "speeddial", "blf", "list", "dnd" # SOFTKEY LABEL: Alpha numeric name for the softkey. The maximum number of characters for this value is 10 for speeddials and dnd, 9 chars for lines, blf # SOFTKEY VALUE: If softkey type is a speeddial, any DTMFs (from 0 - 9, *, "#") or a comma (,) for 500ms pause and 'E' for On-hook can be set for the value.
Page 992: 57I Ct Sample Configuration File
IP Phone Administrator Guide Sample Configuration Files softkey8 line: 1 # list softkey11 type: list softkey12 type: list 57i CT Sample Configuration File # Sample Configuration File # ========================= # Date: October 26th, 2005 # Phone Model: 57iCT # Notes: # The general format used here is similar to configuration files # used by several UNIX-based programs.
Page 993 Sample Configuration Files # "aastra.cfg" file and the "<mac>.cfg" file. These two configuration # files can be used to configure all of the settings of the phone with # the exception of assigning a static IP address to a phone and line # settings, which should only be set in the "<mac>.cfg"...
Page 994 IP Phone Administrator Guide Sample Configuration Files # Network Settings # ================ # Notes: If DHCP is enabled, you do not need to set these network # settings. Although depending on you DHCP server configuration you # may still have to set the dns address. D-14 41-001160-01, Rev 00, Release 2.3...
Page 995 #ip: # This value is unique to each phone on a server # and should be set in the "<mac>.cfg" file if # setting this manually. #subnet mask: #default gateway: #dns1: #dns2: # Time Server Settings # ==================== #time server disabled: 1 # Time server disabled. #time server1: # Enable time server and enter at #time server2:...
Page 996 Sample Configuration Files #sip nortel nat timer: 60 # Option 2: # If you are using a session border controller, you should set the # outbound proxy to the session border controller address #sip outbound proxy: sbc.aastra.com #sip outbound proxy port: 0 # Option 3: # If you know the public IP address of your NAT device and and have # opened up a port for the SIP messages then you can statically...
Page 997 # Notes: This section defines which server the phone retrieves new # firmware images and configuration files from. Three protocols are # supported TFTP, FTP and HTTP download protocol: TFTP # valid values are TFTP, FTP and HTTP ## TFTP server settings tftp server: 192.168.0.130 #alternate tftp server: #use alternate tftp server: 1...
Page 998 Sample Configuration Files # As you dial a number on the phone, the phone will initiate a call # when one of the following conditions are meet: (1) The entered number is an exact match in the dial plan (2) The "#" symbol has been pressed (3) A timeout occurs # The dial plan is a regular expression that supports the following # syntax:...
Page 999 #sip dial plan terminator: 1 #------------------------------------------------------------------- # General SIP Settings # ==================== #sip session timer: 30 #sip transport protocol: 0 # use UDP (1), TCP (2) or both (0) for sip #sip use basic codecs: 1 #sip out-of-band dtmf: 0 # Global SIP User Settings # ======================== # Notes:...
Page 1000 Sample Configuration Files L1 to L4 on the 57i and 57iCT L1 to L3 on the 53i These can be over-ridden on a per-line basis using the per-line settings. See the Admin Guide for a detailed explaination of how this works sip screen name: Joe Smith sip user name: 4256 sip display name: Joseph Smith # the caller name sent out when making...
Page 1001 Sample Configuration Files # configure line 3 as the support Broadsoft SCA line - the proxy and registrar settings are taken from the global settings above sip line3 screen name: Support sip line3 user name: 4000 sip line3 display name: Aastra Support sip line3 auth name: support sip line3 password: 54321 sip line3 mode: 1...
Page 1002 Sample Configuration Files # Softkeys can be set either server wide or unique to each phone. # Setting softkeys as line/call appearances should be done in the # "<mac>.cfg" file, since these are unique to each phone. # Notes: # There are a maximum of 18 softkeys that can be configured on the # 57i or 57iCT phone.
Page 1003 Sample Configuration Files softkey2 type: speeddial softkey2 label: "Call Return" softkey2 value: *69 # DND Key softkey4 type: dnd softkey4 label: DND # Line appearance softkey6 type: line softkey6 label: Test 1 softkey6 line: 5 # blf softkey8 type: blf softkey8 label: Jane Doe softkey8 value: 4559 softkey8 line: 1...
Page 1004 IP Phone Administrator Guide Sample Configuration Files # aastra.cfg or the <mac>.cfg files. # The feature keys are displayed when the user presses the F button # on the cordless phone's hand set. If any changes to the features # keys are made using these parameters the feature keys that exist on # the hand set have to be refreshed.
Page 1005 Feature key 0 Gr label: "Gr-Line 1" # German label for the key. Displayed when the phone's language # is set to use German Feature key 0 It label: "It-Line 1" # Italian label for the key. Displayed when the phone's language # is set to use Italian #Feature key 0 control: 1 # 1 - Make the key configurable by the user through the phone and...
Page 1006 Sample Configuration Files 58 - Menu (Options) 59 - Feature Key 60 - Redial 61 - Directory 62 - Callers' list 63 - Services 86 - Icom #Feature key 0 base event: 1 # Indicates a corresponding action to perform on the base set when # the "Feature key N hs event"...
Page 1007 Sample Configuration Files Feature key 0 hs event: 7 Feature key 0 base event: 1 Feature key 1 En label: "Conf." Feature key 1 Fr label: "Fr-Conf." Feature key 1 Sp label: "Sp-Conf." Feature key 1 control: 1 Feature key 1 hs event: 8 Feature key 1 base event: 12 Feature key 2 En label: "Xfer"...
Page 1008 IP Phone Administrator Guide Sample Configuration Files Feature key 5 hs event: 62 Feature key 5 control: 1 Feature key 5 base event: 13 Feature key 6 En label: "Top" Feature key 6 Fr label: "Fr-Top" Feature key 6 Sp label: "Sp-Top" Feature key 6 hs event: 17 Feature key 6 control: 1 Feature key 6 base event: 13...

This manual is also suitable for:

9143i 9480i 9480i ct 55i 57i 57i ct ... Show all

Aastra 5i Series Administrator's Manual

Software License Agreement

Third Party Copyright Compliance

Preface

Chapter 1 Overview

Chapter 2 Configuration Interface Methods

Chapter 3 Administrator Options

Chapter 4 Configuring Network and Session Initiation Protocol (SIP) Features

Chapter 5 Configuring Operational Features

Chapter 6 Configuring Advanced Operational Features

Chapter 7 Encrypted Files on the IP Phone

Chapter 8 Upgrading the Firmware

Chapter 9 Troubleshooting

Appendix A Configuration Parameters

Quick Links

Troubleshooting

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Summary of Contents for Aastra 5i Series