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MERLIN LEGEND Communications System Release 6.0
System Manager's Guide 555-660-118
8
Troubleshooting the System
Other or Unresolved Problems
What to do: Depending upon your customer needs, do one of the following to
make more TTRs available:
Shorten the length of the primary delay announcement that includes the
prompt to dial #.
Decrease the number of primary delay announcement devices.
Provide more TTRs for the calling group. For information about your
options, consult your Lucent Technologies representative.
Stop using the Prompt-Based Overflow setting. Modify the recording on the
delay announcement accordingly.
If none of these options cures the problem, or if the prompted requests do
not seem to be the cause, go to Possible Cause 7.
Possible Cause 7: There are not enough agents to serve the call volume.
What to do: Log in additional agents or increase the number of agents in the
group.
Other or Unresolved Problems
If you have a problem not listed in this chapter or if, after you complete the
appropriate troubleshooting procedure, the problem persists, call the Lucent
Technologies Helpline at 1 800 628-2888 (consultation charges may apply) for
further assistance. When you call the Helpline, use a copy of the System
Information Sheet at the front of this guide to note a few details about your
system, along with troubleshooting information.
8
Issue 1
February 1998
Page 8-30
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