Lucent Technologies MERLIN LEGEND 6 System Manager's Manual page 344

MERLIN LEGEND Communications System Release 6.0
System Manager's Guide 555-660-118
7 Learning More
System Guides Information Finder
Continued
Table 7–3.
To learn about. . .
Operators
Setting up operator positions
Changing the hold timer when operators are
accidentally disconnecting people on hold
Programming Barge-In for an operator
Programming headset operation for an
extension
Allowing DLC operators to put people on
hold automatically
Changing DSS buttons when you renumber
the system.
Allowing QCC operators to put a current call
on hold automatically when they press a Call
button
Allowing QCC operators to release a current
call automatically when they press another
Call button
Allowing QCC operators to make voice-
announced calls
Changing the trunks assigned to ring at a
QCC
Changing the types of calls assigned to ring
at a QCC
Changing the priority that different types of
calls receive in the QCC queue
Allowing a call that has been waiting too long
in the QCC queue to get higher priority
Specifying whether QCCs are alerted when
there are too many calls waiting for their
attention or callers have waited too long
Check this guide. . .
System Programming , Chapter 3
System Programming , Chapter 3
System Programming , Chapter 5
System Programming , Chapter 5
Feature Reference . See "Headset Options"
and "Auto Answer All."
System Programming , Chapter 3
System Programming , Chapter 4
System Programming , Chapter 3
System Programming , Chapter 3
System Programming , Chapter 3
Feature Reference . See "Queued Call
Console."
System Programming , Chapter 3
Feature Reference . See "Queued Call
Console."
System Programming , Chapter 3
Feature Reference . See "Queued Call
Console."
System Programming , Chapter 3
Feature Reference . See "Queued Call
Console."
System Programming , Chapter 3
Feature Reference . See "Queued Call
Console."
System Programming , Chapter 3
Issue 1
February 1998
Page 7-20
Continued on next page