Lucent Technologies MERLIN LEGEND 6 System Manager's Manual page 295

MERLIN LEGEND Communications System Release 6.0
System Manager's Guide 555-660-118
6 Managing the System
Adding Operator Features
Hold Return
Automatic Hold Release
Queue over Threshold
Elevate Priority
Calls-in-Queue Alert
QCC Operator to Receive Call Types
QCC Operator Voice Announce to
Busy (Release 4.0 and later only)
Call Type Queue Priority Level
Message Center Operation
Extended Call Completion
Return Ring
Position-Busy Backup
Task List: Adding Operator Features
o
Obtain Form 6a, Optional Operator Features.
o
If necessary, read "Direct-Line Console" or "Queued Call Console" in the
Feature Reference for detailed information about the consoles and the
optional operator features.
o
Plan changes using the planning guidelines above; record the new values
on Form 6a.
o
Open the System Programming menu from the console or a PC with SPM.
o
Program the change(s), following the appropriate instructions for "Optional
Operator Features" in System Programming , Chapter 3.
o
When you have finished, file Form 6a with the rest of the planning forms.
Programming Instructions
See the appropriate procedure in the "Optional Operator Features" section of
Chapter 3, System Programming .
Remain on hold, Return to QCC queue
Auto Hold, Auto Release
0 to 99
0 (same priority) and 5 to 30 seconds
Enable, Disable
N/A
Disable, Enable
1 to 7
QCC extension numbers
Automatic, Manual
1 to 15 rings
Calling group number
6
6
Issue 1
February 1998
Page 6-65