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MERLIN LEGEND Communications System Release 6.0
System Manager's Guide 555-660-118
4
Features and Applications
Applications
Telephony Services workgroup product. It allows clients, via the telephony server,
to use software applications for calling activities. For example, a service
representative might automatically view customer information on a computer
screen when the customer calls; the incoming telephone number triggers a
pop-up information screen from a database available to the network.
NOTE:
In
Switch."
Table 4–12. Application Descriptions and Modes of Operation
Category and Name
Applications Link
CTI (Computer
Telephony Integration)
Link
PassageWay Direct
Connection Solution
Standalone Programming
System Programming
and Maintenance (SPM)
Standalone Call Accounting and Management Applications
Call Accounting System
(CAS) Plus V3
Call Accounting
Terminal (CAT)
MERLIN LEGEND
†
Reporter
Table
4–12, H/PBX stands for "Hybrid/PBX" and BS stands for "Behind
Key H/PBX BS Description
#
# # #
# # #
# # #
# # #
#
Release 5.0 and later systems only. Provides an
interface between the system and a LAN running
Novell NetWare, allowing the use of software
applications on Windows 3.1, Windows 95,
Windows 3.11 for Workgroups, Windows NT,
Apple Macintosh OS, and UNIX System clients
for call control and monitoring.
Windows-based. Provides an interface between
a PC and the system for application solutions
such as programming the MLX telephone at the
extension, auto dialing from the PC, and call
logging. Can integrate with Windows
applications.
DOS-based PC software that enables system
programming from a PC instead of an MLX-20L
telephone. See System Programming for a
complete description.
DOS-based. Tracks and sorts phone charges,
offering a wide range of customizable reports.
Also includes messaging features and a special
utility for detecting toll fraud.
Dedicated terminal/printer tracks and sorts
charges and prints reports. More detail than
SMDR reporting.
Allows analysis of facilities usage, calling group
agent performance, and call traffic patterns.
Issue 1
February 1998
Page 4-62
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Continued on next page
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