AT&T MERLIN LEGEND Installation & Maintenance Manual page 565

Adapters, Accessories, and Applications
MERLIN MAIL Voice Messaging
System
The MERLIN MAIL Voice Messaging System for the MERLIN
LEGEND Communications System offers integrated call
management services at low cost:
Automated Attendant. This service answers telephones
automatically and transfers callers to the appropriate
departments or extensions. Callers hear a series of recorded
prompts that they respond to by dialing numbers on a touch-
tone telephone. If there is no answer or the extension is busy,
callers can leave a message or try another extension. Callers
without touch-tone telephones can be transferred to the
system operator, who then handles their calls.
Separate menus for day and night service, as well as
multilevel menus and corresponding announcements, can be
set up to ensure that callers reach the right person or
department as quickly as possible.
In addition, the Automated Attendant can direct calls to a fax
machine. If the fax machine is busy or does not answer, the
call is automatically disconnected.
A call transfer by the Automated Attendant is either "blind" or
"supervised." A blind transfer means the Automated Attendant
dials the extension or department requested by the caller and
disconnects. If the call is not answered or the telephone is
busy, the call is routed to the system operator.
With a supervised transfer, the Automated Attendant transfers
the call and can retrieve it if the transfer is unsuccessful. The
Automated Attendant then directs the call to another
telephone, allows the caller a second route choice, or
provides a failed-transfer announcement, depending on how
the application has been programmed.
6-30 Applications