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Workgroup Configuration
Supervisor Queue Control
When the Allow Call Redirect/Priority Change check box is enabled, this
allows a workgroup supervisor to redirect queue calls or change call
priority of queued calls.
Advanced Queue Management (AQM)
Figure 14. Advanced Queue Control of Queue Management, Workgroup
Configuration
When Advanced is selected in the Queue Control field, the Setup button
with the following queue management options are available:
Advanced Setup Button
To configure options for advanced queuing control, click the Setup button.
This opens configuration windows for Announcement, Menu Selection,
and Queue Overflow.
AltiContact Manager Administration Manual
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Table of Contents
Troubleshooting
