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Altigen AltiWare OE/ACC Version 5.0A Administration Manual

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AltiWare
OE/ACC
™
Version 5.0A
System Installation and
Administration Manual
Revised 11/2006 Version #6 4403-0001-5.0A

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Summary of Contents for Altigen AltiWare OE/ACC Version 5.0A

  • Page 1 AltiWare OE/ACC ™ Version 5.0A System Installation and Administration Manual Revised 11/2006 Version #6 4403-0001-5.0A...
  • Page 2 WARNING! Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently, we do not know of any telecommunications system that is immune to this type of criminal activity. AltiGen Communications, Inc. will not accept liability for any damages, including long distance charges, which result from unauthorized and/or unlawful use.

  • Page 3: Table Of Contents

    Contents Preface: About This Manual ..... . . 1-xxxiii Chapter 1 Overview .........1-1 Key AltiServ Characteristics .
  • Page 4 Operating Environment......2-13 Packaging for Shipment and Storage ....2-15 AltiWare Conference Resource Limits.
  • Page 5 AltiAdmin: the AltiWare OE Administrator ... . . 4-1 Logging in for the First Time ......4-1 The Main Menu .
  • Page 6 Setting Message Notification Retries ....5-25 Setting Message Management Options....5-25 Setting Message Recording Options.
  • Page 7 Board Installation ....... . 6-32 Troubleshooting—Common Symptoms and Solutions . . . 6-33 Configuring the Triton T1/E1/PRI Board .
  • Page 8 Chapter 9 Auto Attendant Configuration ..... . . 9-1 Planning is Essential ....... 9-1 Example: Auto Attendant Planning .
  • Page 9 Setting Mailbox Capacities ......10-35 Setting Message Notification Options ....10-35 Setting the Message Types for Notification .
  • Page 10 Chapter 13 Line Park Configuration ......13-1 Chapter 14 Paging Group Configuration ..... . . 14-1 Chapter 15 Alti-Mobile Extensions .
  • Page 11 Data and Internet Integration ..... .19-1 Network Protocol and Addressing ....19-1 Network.
  • Page 12 PPENDIX E1-R2 and T1/E1 ISDN PRI Installations ... . A-1 E1 R2 CAS Installation ......A-1 T1/E1 ISDN PRI Installation .

  • Page 13: Limitation Of Liability

    Liability & Warranty Limitation of Liability Except for personal injury, direct damages to tangible personal property proximately caused by AltiGen products and liability otherwise expressly assumed in a written agreement signed by AltiGen, the liability of AltiGen, its affiliates, suppliers, and authorized resellers for any claims, losses, damages, or expenses from any cause whatsoever (including acts of omission of third parties), regardless of the form of action, whether in contract, tort or otherwise, shall not exceed an amount equal to the lesser of the direct damages proven or the purchase price...

  • Page 14: Service Requirements

    The telephone number to which this unit is connected. The ringer equivalence number. [0.0B] The USOC jack required. [RJ11C] The FCC Registration Number. [see label on board] Industry Canada (Industrie Canada) Certification Number. [see label on board] Items (b) and (d) are indicated on the label. The Ringer Equivalence Number (REN) is used to determine how many devices can be connected to your telephone line.
  • Page 15 Port Identification, Facility Interface, and Service Order Codes The following tables list the manufacturer’s network interface port designations, Facility Interface Codes (FIC), Ringer Equivalence Number (REN), or Service Codes and the network jacks for the required facilities. The facility interface and service order codes are with reference to the codes specified in Table 5 of Appendix D of FCC Form 730 Application Guide of January 1998.

  • Page 16: Important Safety Instructions

    Direct Inward Dialing (DID) Answering Supervision Customers allowing Triton T1/PRI, Quantum, or Triton Analog Extension/DID to be operated in such a manner as to not provide for proper answer supervision is a violation of Part 68 of the FCC rules. Proper answer supervision occurs when: The AltiServ system returns answer supervision to the PSTN when DID calls are: •...
  • Page 17 Información de Seguridad de Importancia • Lea todas las instrucciones antes de que intente operar el equipo y antes de conectar la fuente de alimentación. • Observe siempre las precauciones básicas de seguridad, a fin de reducir el riesgo de incendio, electrochoque y de lesiones al personal.
  • Page 18 • Zur Verhütung der Überhitzung des Gerätes ist die Verschließung von Ventilationsschlitzen und -öffnungen im Modulgehäuse zu vermeiden. Safety with Electricity DANGER Do not take chances with your life. Follow these safety guidelines carefully. High Voltages • Observe all safety regulations and read the warnings, cautions, and notes posted on the equipment.
  • Page 19 Seguridad en El Manejo de La Electricidad DANGER/PELIGRO Do No ponga en riesgo su vida. Sigua estos lineamientos de seguridad al pie de la letra. Alto Voltaje • Observe todas las normas de seguridad y lea las advertencias, avisos de precaución y notas que se encuentran adheridos al equipo.
  • Page 20 • Jamás toque cables o terminales telefónicas que no tengan aislante, a menos que haya desconectado la línea telefónica desde la interfase de la red. Elektrosicherheit DANGER/GEFAHR Nicht mit dem Leben spielen. Sicherheitsrichtlinien sorgfältig beachten. Hochspannung • Alle Sicherheitsregeln beachten und am Gerät angebrachte Warnungen und Hinweise lesen.
  • Page 21 UL Regulatory Safety Requirements (Requisitos Reglamentarios de Seguridad de La Asociación de Aseguradores (UL)/Sicherheitserfordernisse gemäß UL (Underwriter's Laboratories, Inc.)) Host Computer Model AltiGen/AltiServ apparatus is approved for connection to Telecommunications Systems specified in these instructions for use subject to the conditions set out in them. Any other usage will INVALIDATE this approval.
  • Page 22 For a host or other expansion card fitted in the host, using or generating voltages greater than 300V (rms or dc), advice from a competent safety engineer must be obtained before installation of the relevant equipment. Any other usage will INVALIDATE the approval of the apparatus, if as a result, it then ceases to conform to the standards against which approval was granted.
  • Page 23 peligroso es aquel que excede de 42.4 voltios, en su valor máximo de cresta en la corriente alterna o, de 60 voltios, en su valor máximo de cresta en la corriente directa. Si tiene usted alguna duda, obtenga asesoría de un ingeniero competente, antes de instalar otros adaptadores en la máquina principal.
  • Page 24 Die Hauptgerät ISA Bus Kontaktanschlüsse B1, B10, oder B31 (Randstecker auf CPU Grundplatine/Hauptplatine) MÜSSEN weniger als 0.1 Ohm zum Hauptgeräterdanschluß haben. ISA bus ISA bus AltiGen entspricht den PCI Board Anforderungen Rev. 2.1 (5V 32-bit). Der Energiebedarf für das Hauptgerät sowie aller Anschlußkarten im Hauptrechner, einschließlich von Zusatzgerät, darf die für das Hauptgerät spezifizierte Leistung nicht überschreiten.
  • Page 25 En caso de ocurrir una falla en la energía eléctrica, la primera extensión telefónica de cada tarjeta (salvo en lo que respecta a la CD0012UD), se conecta directamente a la primera línea de la central, para así permitir el acceso a la marcación de los servicios de emergencia. Este equipo debe alimentarse a partir del PSTN, o contar con un respaldo de batería local con capacidad suficiente para llamar a los servicios de emergencia, durante cuatro horas después de que ocurra la falla en la energía eléctrica.
  • Page 26 The interconnecting trunk line cord should be at least size 26AWG. This trunk card must be fitted in host equipment with fire enclosures complying with the flammability requirements of sub-clause UL1950/CSA C22: 1995 4.4.3. In addition, the card must be separated from internal materials of flammability class or lower by at least 25 mm of air Class V-1 or better.
  • Page 27 Instructions for Hardwired Earth Connection (Instrucciones para El Cableado de La Conexión a Tierra/Anleitungen für festverdrahtete Erdanschlüsse) A supplementary equipment earthing conductor is to be installed between the product or system and earth, that is, in addition to the equipment earthing conductor in the power supply cord.
  • Page 28 Sowohl Stromversorgungskabel als auch Gerät oder Anlage müssen geerdet sein. Das Zusatz-Geräteerdungskabel darf nicht dünner sein als die ungeerdete Verzweigungsleitung (8 AWG minimum, empfohlen 6 AWG). Es ist mit dem dafür vorgesehenen Anschluß derartig zu verbinden, daß eine Erdung auch dann weiter besteht, wenn das Stromversorgungskabel aus dem Stecker gezogen ist.
  • Page 29 11. Connect a fixed earth from the PC to a suitable premises fixed earthing point. Note that the earth cable must be at least the same gauge as the live wire of the main cord and fixed to the earth terminal and the rear of the PC. (6 AWG recommended, 8 AWG minimum.) 12.
  • Page 30 principal y, que el mismo debe de encontrarse conectado a la terminal de aterrizada y a la parte posterior de la computadora. (Se recomienda el cable calibre 6 AWG, u 8 AWG, como mínimo). 12. Conecte el cable que se le suministra con la tarjeta AltiServ al conector sub-miniatura tipo D (25 clavijas) de la tarjeta AltiServ y el conector al Tablero de Conexiones del Modular RJ-11.
  • Page 31 Stärke wie der unter Spannung stehende Draht des Hauptkabels hat und an den Erdanschluß und an den PC angeschlossen ist. (6 AWG empfohlen, 8 AWG minimum.) 13. Anschluß zwischen dem mit dem AltiServ gelieferten Kabel, dem "D-type sub- miniature" (25 pin-Kontaktanschlüsse) Stecker auf der AltiServ Karte und dem Stecker des modularen RJ-11 Steckfeldes erstellen 14.
  • Page 32 How to Obtain Service End user customers should contact your Authorized AltiGen Dealer for service. Authorized AltiGen Dealers must follow the steps below for service: Take or ship the product (shipment prepaid) to your AltiGen distributor or to AltiGen Communications, Inc. All materials being returned to AltiGen must have an associated RMA number.

  • Page 33: Preface: About This Manual

    Preface: About This Manual This guide is designed for dealers, administrators, and technicians who are responsible for installation, configuration, and administration of an AltiWare system. Another manual, the AltiServ User Guide, covers the AltiServ end user features and functions such as call handling, voice mail, and web interface. This guide contains the following chapters and appendices: Chapter 1, Overview, describes the AltiServ functions, features, benefits, and new features with AltiWare OE.

  • Page 34: Altigen Ip Phone Configuration

    Chapter 12, AltiGen IP Phone Configuration, gives procedures for configuring AltiWare with the Alti-IP 600 phone. Chapter 13, Line Park Configuration, describes configuration for line park. Chapter 14, Paging Group Configuration, describes configuration for paging groups. Chapter 16, Alti-Mobile Extensions, describes configuration for Alti- Mobile Extensions.
  • Page 35 • Alti-IP 600 Manual • Alti-MSCRM Manual AltiWare OE System Installation & Administration Manual xxxv...
  • Page 36 xxxvi AltiWare OE System Installation & Administration Manual...

  • Page 37: Overview

    H A P T E R Overview AltiServ is a multi-application computer telephony platform that ™ combines AltiGen’s Quantum ™ and Triton ™ telephony boards with AltiWare software in a standard personal computer platform. AltiServ ™ uses Windows 2000 ™ or Windows 2003 ™...

  • Page 38: Key Altiserv Characteristics

    Key AltiServ Characteristics Key AltiServ Characteristics When you see this New icon, it means that the feature is new to AltiWare Release 5.0A and does not exist in earlier versions. • Quantum Board - a telephony card that uses DSP technology to provide trunks, lines, and voice processing resources.
  • Page 39 Overview — Triton T1/E1/PRI Trunk Board - a PCI telephony card that supports either T1, E1 or PRI digital trunks through software configuration. • 5V PCI slot is required for each Triton board. • The maximum number of T1/E1/PRI boards in one system is up to eight (8) T1/E1/PRI lines.

  • Page 40: Pbx Features

    Key AltiServ Characteristics AltiBackup, Exchange integration, and Call Router Advanced are services that are automatically launched when the AltiServ system starts. You do not have to login and start these applications manually. This provides better security and reliability for these services. •...
  • Page 41 Overview • Call Forwarding and Remote Call Forwarding - sends all calls to another extension or to an external telephone number. This allows users to redirect their calls to another location such as home or a branch office. Call Forwarding can be set up either at the source extension or at the destination extension on the system (Remote Call Forwarding).
  • Page 42 Key AltiServ Characteristics • Direct Inward Dial (DID) - allows an incoming trunk call to directly access an extension without Attendant intervention. Note: If your local exchange carrier provides DID service, DID calls will automatically be steered to the appropriate destination. •...
  • Page 43 Overview • Hop Off Calls over T1/PRI Tie Trunks - multiple AltiServ systems at the same or remote locations can be linked through a T1/PRI network. Also, this feature provides toll savings on long distance calls by allowing users to dial a remote AltiServ system via a T1/PRI trunk and then the destination phone number through PSTN.
  • Page 44 Key AltiServ Characteristics • Music or Message on Hold - when the system is connected to an external audio source, this allows callers to hear music or pre-recorded messages while waiting on hold. • One Number Access - a feature that eliminates “telephone tag” by forwarding important callers to predetermined numbers, according to a designated schedule.
  • Page 45 Overview • Power Failure Transfer - upon loss of power, this feature allows the first trunk and first extension on each Quantum board to be automatically connected. Ensures emergency outside line access in case of power failure. Press “0” Option for Extension in Voice Mail - allows a caller to press “0”...

  • Page 46: Automatic Call Distribution Features

    Key AltiServ Characteristics • Transfer to Auto Attendant - allows a user to transfer a call to an Auto Attendant by pressing FLASH #15 and then the 2- or 3-digit Auto Attendant number. • Trunk Digits Pushed to AltiLink Plus - Digit event will be sent through AltiLink Plus when the caller presses any key during AA.
  • Page 47 Overview • CDR Search - allows group supervisors to search CDR files and workgroup CDR statistics for records that match selected criteria. CDR Search provides workgroup statistics from the real-time monitoring function used in the AltiSupervisor client application. Settings in AltiAdmin let you specify time intervals for saving RTM data.
  • Page 48 Key AltiServ Characteristics • Hunt Group/Workgroup Call Pickup - allows pickup of calls to a specific group. • Hunt Group/Workgroup Membership - groups can have up to 128 members. • Hunt Group/Workgroup-Based Optional Call Routing - for special call handling applications, incoming calls can be routed to a group. For automatic distribution, calls can be distributed to the first available group member, or among group members according to the following options:...
  • Page 49 Overview • Picking/Transferring Calls from Group Queue - enables an extension to pick any call in queue using AltiAgent or AltiConsole. AltiSupervisor is also able to transfer a workgroup queued call to any extension, workgroup, Auto Attendant, voicemail or outside number. (ACC feature only) •...

  • Page 50: Automated Attendant Features

    Key AltiServ Characteristics • Workgroup Logout Reason Codes - an option (enabled with the AltiServ Contact Center license) that allows a workgroup member to enter a reason code when signing off. Up to 20 reason codes may be defined. • Workgroup Monitoring - an option (enabled with the AltiServ Contact Center license) that allows real-time monitoring of workgroup information—trunk state, group status, call queue status, details of...

  • Page 51: Altigen Voice Mail Features

    Overview • Data-Directed Routing - allows the routing of calls directed by the caller’s input (digit or text). Third party applications can be used to route incoming calls based on caller information. • Digit Collection - caller can be prompted to enter numbers, which are then collected and used for routing the call.
  • Page 52 Key AltiServ Characteristics • AltiGen Voice Mail Quick Features - allows direct access to a specific AltiGen Voice Mail menu without having to login to AltiGen Voice Mail System. • Call Forwarding from Voice Mail - users can set up Call Forwarding from within the AltiGen Voice Mail System.

  • Page 53: Internet Integration Features

    Overview specified time. For voice messages, you have an option of being notified of all messages or only urgent messages. You may enter up to 63 digits for the destination (notification) phone number. Operator- assisted paging is also supported. • Personal/Activity Greeting - allows users to record personal and/or activity greetings in their own voice to be played when callers reach their voice mail.
  • Page 54 Key AltiServ Characteristics • Built-in E-mail Server - a complete SMTP/POP3 email server is built into the AltiServ system so that all you need is an SMTP/POP3 email client to send and retrieve Internet email. The system allows use of alpha character-based passwords.

  • Page 55: System Administration Features

    Overview System Administration Features System Administration features include: • Access Restriction - allows administrators control over system user access to features and trunks. • AltiAdmin Remote Administration - a version of the AltiWare Administrator application that can be installed on a Windows 2000 (with SP4 or above) or Windows 2003 client computer and used on the LAN to remotely administer one or more AltiServ systems.
  • Page 56 Key AltiServ Characteristics • E-911 Calling Support - allows an administrator to designate a number of trunks (Quantum Analog, Triton Analog, or PRI) for dedicated E-911 use. CAMA trunks are supported by Quantum analog and Triton analog trunks. • Email and Voice Mail Storage - can be placed on drives other than the AltiServ server.

  • Page 57: T1/Pri/E1 Features

    Overview • Split Area Code Support - allows you to identify area codes and prefixes that are exceptions to the standards of how area codes and long distance prefixes are normally used. For example, this configuration allows the system to treat calls to certain areas as local calls.
  • Page 58 Key AltiServ Characteristics • AltiServ-to-AltiServ Networking Capability - multiple AltiServ systems at the same or remote locations can be linked through an IP network. Also, this feature provides toll savings on long distance calls by allowing users to dial a remote AltiServ system via an IP trunk and then the destination phone number through PSTN.
  • Page 59 Overview • IP Extensions - the IP Extension feature allows an H.323 compliant terminal device to connect to AltiServ. IP extensions have the same functionality as an analog station. Group agents can log in from a remote location using IP extensions. IP Extension Auto Failover - when an IP extension is unreachable, the system will automatically fail over to a configured physical extension, which includes Alti-Mobile...

  • Page 60: Voice Over Ip Session Support Altiserv Features

    Key AltiServ Characteristics • Silence Detection and Suppression - A silence detection feature enables the following: — Silence Suppression - when silence suppression is enabled and silence is detected, AltiWare stops sending packets to the other side. The other side does not receive any packets and plays silence. —...

  • Page 61: Altiware Applications

    Overview • Voice Mail • MS Exchange Integration • AltiConsole Client Support • AltiReach Support • AltiView/AltiView IP Extensions • Intercom • IP Extension Log In/Log Out • Conversation recording • Trunk recording AltiWare Applications AltiWare OE comes with useful applications for testing, diagnosing and operating your AltiWare configuration.

  • Page 62: Optional Add-On Software

    Key AltiServ Characteristics Optional Add-On Software • AltiConsole - a personal, computer-based Attendant console ™ connected to the AltiServ over a network; emulates a standard, hardware-based Attendant console through software; has the flexibility of adding new features through software without changing the hardware.

  • Page 63: Optional Add-On Products

    Overview — Color coded priority in queue — Force agent phone to virtual (unstaffed), applies to physical extension only — Change Transfer button to Redirect button — Indicator for recorded agent conversation • Alti-MSCRM - a Microsoft® .NET-connected integration tool that provides CTI integration, including screen pop capability, for Microsoft CRM.
  • Page 64 Key AltiServ Characteristics 1-28 AltiWare OE System Installation & Administration Manual...

  • Page 65: System Requirements

    H A P T E R System Requirements Hardware Requirements AltiServ hardware requirements depend on the number of extensions (lines) and trunks your site requires. Refer to Table 6 on page 2-11 for AltiServ platform selection. System Key Requirement AltiWare OE 5.0A requires a system key in order to function. The system key is a hardware security device that allows the software to run ONLY when that system key is attached to the parallel or USB port of the server that OE is running on.
  • Page 66 — Windows 2000 Professional with SP4 and above (SmallOffice and AltiServ1 IP only) — Windows XP Professional (SmallOffice and AltiServ1 IP only) — Windows Server 2003 Note: If installing AltiWare for the first time and you wish to use the software with Windows 2000, you must already be running Windows 2000 prior to the AltiWare software installation.

  • Page 67: Proper Grounding And Loop Current

    System Requirements Table 7, “Individual Board Power Requirements,” on page 2-12 shows the AltiServ system requirements guidelines depending on the number of AltiGen boards that will be installed. Proper Grounding and Loop Current Proper grounding is essential for any PBX system. This is a simple but very important step and is highly recommended.

  • Page 68: Functional Specifications

    The following table contains the operating specifications for the AltiGen telephony board. Table 3. AltiGen Board Operating Environmentals (Condiciones Ambientales para La Operación de La Tarjeta AltiGen/Betriebsbedingungen für die AltiGen Karte) Description (Descripcion/ Specification (Especificacion/Spezifizierung) Beschreibung) Operating Temperature 0° to + 50° C/ Temperatura de Operacion/ 0°...
  • Page 69 System Requirements The I/O switch is factory preset as shown below. Change this setting only if there is a hardware conflict. The Quantum telephony board has the following functional characteristics: • MVIP compatible • 256 Port Non-Blocking Switch Matrix • Audio Peripheral Input &...
  • Page 70 The Triton Analog Extension telephony board has the following functional characteristics: • MVIP Compatible • 256 Port Non-Blocking Switch Matrix • Jumper-Free Configuration • PCI Bus • Compliant with EIA464 Note: When the board is configured for audio input, the first port cannot be used for an extension.
  • Page 71 System Requirements • Tone detection for fax tone, modem tone and voice • E-911 CAMA trunk support Triton VoIP Board The Triton VoIP telephony board has the following functional characteristics: • MVIP-compatible • 256 Port Full-Duplex Switch Matrix • Jumper Free Configuration •...

  • Page 72: Altigen Board Installation

    Triton Resource Board The Triton Resource board enables call center supervisors to barge in or silently monitor conversations. Up to two Resource Boards can be installed in one system. Up to 12 simultaneous supervisor silent monitoring or barge-in sessions are supported for each board. The Triton Resource board has the following functional characteristics: •...
  • Page 73 System Requirements Table 4 lists the AltiGen telephony board modules. This selection allows you to optimize your system based on the trunk/extension mix required at your site. La Tabla No. 2 lista los módulos de la tarjeta de telefonía AltiGen. Esta selección le permite optimizar su sistema con base en la mezcla de troncales y extensiones que requiere su sitio.

  • Page 74: System Limitations

    * Cuando sustituye usted el producto por el AltiWare OE 4.8, todas las tarjetas de 8 puertos automática- mente pasan a convertirse en tarjetas de 12 puertos. Con la licencia para 30 puertos, la tarjeta de 12 puer- tos puede convertirse en una de 30 puertos (un incremento en la tarjeta por cada licencia). Los puertos originales conservan su configuración.

  • Page 75: Power Requirements

    System Requirements AltiServ System Configuration Guidelines* Table 6. System Selection Minimum Guidelines 1–3 IDE/ Single 300W 15A 6A or SCSI better 4–6 850+ Single 400W ATA- or Dual 100/ 400W load SCSI sharing rec- ommended 7–16 2 GHz Dual 400W with 1 ATA- with load...

  • Page 76: Installing A Cooling Fan

    Table 7. Individual Board Power Requirements Slot Type /Tipo Ranura/ Board +12V /Tarjeta/Karte Steckplatz Quantum 1.6A 1.4A Triton Analog Extension 1.6A 1.4A* Triton Analog Trunk LS/GS 1.6A 0.25A Triton Analog Trunk LS 1.6A Triton VoIP 1.6A Triton T1/PRI 1.6A Triton T1/E1 PRI 1.6A Triton Resource 1.6A...

  • Page 77: Electrostatic Discharge (Esd) Warning

    System Requirements including an electrostatic discharge mat. Some boards have very sensitive ceramics that contain embedded traces. These traces are very close to the edge of the component and are easily chipped if they are hit against a hard object or surface. Electrostatic Discharge (ESD) Warning Electrostatic discharge is caused by static electricity.
  • Page 78 Description Especificacion Storage Temperature -20° to +70° C Relative Humidity 10% to 80% non-condensing Condiciones Ambientales de Operación Antes de Montar y utilizar el sistema, considere el medio ambiente en el que dicho sistema residirá: • Selecciones un espacio de trabajo lo suficientemente amplio para dar cabida a la totalidad del sistema.

  • Page 79: Packaging For Shipment And Storage

    System Requirements • Beim Zusammenbau von Hand ist zu beachten, daß mit Karten nach der Entnahme aus einem anti-statischen Behälter vorsichtig umyugehen ist. Karten müssen dann zur elektrischen Entladung auf eine Dissipationsmatte am Arbeitsplatz gelegt werden, bevor sie berührt werden dürfen. Die Dissipationsmatte muß eine gummierte Oberseite und eine konduktive Unterseite haben.

  • Page 80: Altiware Conference Resource Limits

    AltiWare Conference Resource Limits The following table defines conference resource limits for boards used in an AltiWare system. Table 8. Conference Call Resource Limits Maximum Number of Maximum Members Total Number of Number of Conferences Support of Conference Board Conference Conference Supported Members on Other Boards...

  • Page 81: Software Installation

    H A P T E R Software Installation The AltiWare OE software is provided on a CD-ROM and contains the following components or folders: • AltiWare OE. Contains the AltiWare Administrator as well as the switching service, SMTP/POP3 server, messaging agent, Exchange Integration, AltiBackup, AltiGatekeeper, AltiWeb that can be installed on any Windows Server with Service Pack 6a (or higher) or on Window 2000 Server.

  • Page 82: Altiware As A Windows Service

    AltiWare as a Windows Service AltiWare as a Windows Service AltiWare components such as the switching, messaging agent, and AltiBackup are Windows services that are automatically launched when AltiWare OE is installed and the AltiServ system is restarted. Benefits of AltiWare as an Windows service: •...

  • Page 83: Firewall Considerations

    Software Installation • Third party applications. AltiWare OE must be installed before any third party applications on a Windows 2000 or 2003 system. Contact your third party application vendor(s) to find out if an upgrade is required for their product to work with the AltiWare OE release you are about to install.

  • Page 84: Tcp Port Definitions

    TCP Port Definitions Client Server VoIP ATPS VoIP ATPS 10032 Web Client AltiLink+ 10025 plus VoIP ports described above Client Auto Upgrade 10050 Polycom Between 2222-2242 and 1718/ 1719 a. It is recommended that this be run only in an intranet. b.

  • Page 85: Software License Activation And Registration

    Software License Activation and Registration Software License Activation and Registration Licensing The licensing has two components — a System Key which is a physical device shipped with every copy of OE 5.0A. This hardware key is equipped with a DB-25 connector that is designed to be connected to the parallel printer port on the AltiServ system running OE 5.0A or later releases of AltiWare.

  • Page 86: Unsupported Licenses

    Licensing Table 5. Release ACC 5.0A License Summary License Description/Notes • OE 5.0A License required for fresh installation or upgrade to OE 5.0A • AltiServ Contact Required for ACC Product. Center • Workgroup-related options will be disabled if this license is not installed.

  • Page 87: Registration

    Software License Activation and Registration For step-by-step instructions on the licensing process, refer to page 3-25. Registration Licenses must be registered with AltiGen for the system to function at full, licensed capacity. This registration includes both AltiWare systems information, as well as registering dealer, installer, and end user (customer) data for each AltiGen system installed or upgraded to 5.0A.

  • Page 88: Registration Methods

    Registration Registration Methods There are two ways a system can be registered. These are based on the ability of the AltiServ system being installed and registered to have Internet access. Manual Online Registration If there is no access to the Internet from the server being installed, the Installer must go to a PC with Internet access and manually register the software.

  • Page 89: Upgrades

    Software License Activation and Registration 3. System key and associated license keys Completion of the final step of this process generates an activation file that will be used to populate the actual system with valid registration information. WARNING! Once a license key is associated with a system key, it cannot be reassigned to another system.

  • Page 90: Lost Licenses

    Lost Licenses — AltiConsole Site License converts to 10 AltiConsole Session Licenses — Advanced Call Router converts to 5.0A Advanced Call Router • After upgrade, all extensions belonging to workgroup(s) will be set as agents and be placed in the logout state. •...

  • Page 91: Before New Installation

    Software License Activation and Registration New Installation Before New Installation Note: Triton T1 Rev A1/A2 or VoIP Rev A1/A2 boards are not supported in OE 5.0A. These boards must be replaced with Rev A3 or later boards. Before you begin, have the following at hand: •...
  • Page 92 To Begin New Installation Login to Windows 2000 as a domain or local user account that has local administrator privileges. If your machine is a stand-alone server, you need to login as a local administrator account. Note: If you plan to run Exchange Integration, you must have domain administrator rights.
  • Page 93 Software License Activation and Registration Setup will ask for customer information. Enter a User Name and Organization, then click Next. Setup will create a password account for AltiWare services. AltiGen recommends that you do not change the default password. If you still wish to change this, you may enter a password (no longer than 14 characters) for this account.
  • Page 94 To Begin New Installation 10. Setup will install AltiWare OE into a destination folder. Click Next to install to the folder, or click Change to install to a different folder.. 11. Setup will use the following disk drives as noted for PostOffice, AltiDB or you may select another local drive.
  • Page 95 Software License Activation and Registration 12. Setup is ready to install the program. Click Install to begin installation. 13. Setup Window will prompt for the Country, System Home Area Code and Extension Length. When finished, click OK. Note: Once the Extension Length is set and you click OK, you cannot change the extension length after this setup unless you re-configure the entire system or delete all the extensions already configured.
  • Page 96 To Begin New Installation 14. Setup is complete. Reboot the system to finish the installation process 15. (Recommended) After rebooting, run the MVIP test program from Start>AltiWare>AltiWare Tools>MVIP test. 16. Use AltiAdmin to register your licenses. Follow the steps for “Online License Registration Procedures”...

  • Page 97: Before Upgrade

    Software License Activation and Registration Upgrading AltiWare OE Note: Triton T1 Rev A1/A2 or VoIP Rev A1/A2 boards are not supported in OE 5.0A. These boards must be replaced with Rev A3 or later boards. Before Upgrade Before you begin, you’ll need to have the 20-digit software license key located on the back of the End User License Agreement and a System Key.

  • Page 98: Shutting Down The Altigen Switching Service

    Before Upgrade Shutting Down the AltiGen Switching Service Before installing this upgrade on the AltiServ system, please make sure that the AltiAdmin application and the AltiGen Switching Service are not running. You can shutdown the AltiGen Switching Service Com Server and the AltiAdmin application at the same time by running AltiAdmin, logging in and selecting Services Shutdown Switching.

  • Page 99: To Begin Upgrade

    Software License Activation and Registration dialog box, then click the Stop button followed by the OK button to close the dialog. To Begin Upgrade To complete the upgrade: Make sure you have prepared for installation as described beginning on page 3-2. Install the System Key on the parallel or USB port.
  • Page 100 To Begin Upgrade At the Welcome page window, exit all Windows programs before continuing with the setup, then click Next. Setup will ask for customer information. Enter a User Name and Organization, then click Next. 3-20 AltiWare OE System Installation & Administration Manual...
  • Page 101 Software License Activation and Registration 10. Setup will require CDR/RTM database upgrade. Click OK. 11. Select a database for upgrading and click OK. 12. Setup will begin upgrading database from 5.0 to 5.0A after clicking Upgrade. AltiWare OE System Installation & Administration Manual 3-21...
  • Page 102 To Begin Upgrade 13. A warning window will pop to confirm the database upgrade. Leave the Backup Before Upgrading and Automatic Restore options checked, and enter Yes in the input box, then click Run. 14. Once database upgrade is completes, click Yes to delete the backup of the old database or click No to continue.
  • Page 103 Software License Activation and Registration wish to change this, you may enter a password (no longer than 14 characters) for this account. Click Next when finished. AltiWare OE System Installation & Administration Manual 3-23...
  • Page 104 To Begin Upgrade 16. Setup is ready to install the program. Click Install to begin installation. 17. Setup will reset password to default. Click OK to continue. 18. Setup is complete. Reboot the system to finish the installation process 3-24 AltiWare OE System Installation & Administration Manual...

  • Page 105: Online License Registration Procedures

    Software License Activation and Registration License Activation and Registration Process In AltiWare OE, a software license allows you to increase the capacity for the following: • Physical and IP extensions. A Quantum board can provide 4, 8, or 12 extensions (depending on the type of Quantum board) and the Triton Analog Extension board provides 12 extensions.
  • Page 106 To Begin Upgrade From the About AltiWare window in AltiAdmin, click on the License Information button. Click the Registration button to open a new License Information window. 3-26 AltiWare OE System Installation & Administration Manual...
  • Page 107 Software License Activation and Registration <Optional - you may add licenses here OR during online registration. Skip to Step 5 if you wish to add licenses later.> Click Add License to add the license keys that you wish to add and activate.
  • Page 108 To Begin Upgrade Click the Proceed to Online Registration button. The next web page allows for inputting System and Dealer Installation ID. The System Key field is automatically loaded. (This information is located on the End User License Agreement). In the Dealer Installation ID field, enter the ID number assigned to your Dealer.
  • Page 109 Software License Activation and Registration For the Customer Information and Installer Information sections, fill in all fields (required) and click Next when finished. The next web page allows for entering of new License Keys or for adding any additional licenses. AltiWare OE System Installation &...
  • Page 110 To Begin Upgrade Click Add More Keys to add more licenses, or click Next to register these licenses. Note: All keys are case sensitive. 10. The next web page displays the licenses that have been activated and are about to be registered. 3-30 AltiWare OE System Installation &...
  • Page 111 Software License Activation and Registration • Approved licenses are indicated by a green check mark and will display a description next to the approved license. • Invalid licenses are indicated by a red X mark. Possible reasons for “invalid” licenses include: a) obsolete licenses (such as unsupported 4.X licenses) b) not enough digits in license number c) wrong license number...
  • Page 112 To Begin Upgrade 12. The next web page continues the registration by initiating a product registry program. At the Security Warning prompt, click Yes to install and run the program. If you click No or close this box, the Web Registration will not continue and you must begin the Web Registration process again from Step 5.
  • Page 113 Software License Activation and Registration Setup will create or update an “exctl” file in \altiserv\db\. 13. The final web page displays a verification notice and number, confirming that an email of the registration process results has been sent to the customer and installer. Save the email for future reference. You may close this web page.

  • Page 114: Manual Online License Registration Procedure

    To Begin Upgrade The licenses that have just been validated will appear in the license field, along with an accompanying Registration Key number and Description of the license. 15. Close the License Info window to finish the license registration. Manual Online License Registration Procedure To manually register any license through online registration, (where the local AltiServ system has no Internet connection), follow these steps: From the About AltiWare window in the local AltiAdmin, click on...
  • Page 115 Software License Activation and Registration <Optional - you may add licenses here OR during online registration. Skip to Step 5 if you wish to add licenses later.> Click Add License to add the license keys that you wish to add and activate.
  • Page 116 To Begin Upgrade On the AltiGen Software License Registration web page, click the Proceed to Online Registration. The next web page displays your currently registered software version. Select Re-Register -or Upgrade/migrate to and use the drop-down list to select the version to upgrade or migrate to. Then click Next.. The next web page allows for inputting System and Dealer Installation ID.
  • Page 117 Software License Activation and Registration obtained by contacting either your local authorized AltiGen Dealer or AltiGen Technical Support. Click Next when finished. AltiWare OE System Installation & Administration Manual 3-37...
  • Page 118 To Begin Upgrade 10. The next web page allows for inputting of Customer and Installer information. For the Customer Information and Installer Information sections, fill in all fields (required) and click Next when finished. 11. The next web page allows for entering of new License Keys or for adding any additional licenses.
  • Page 119 Software License Activation and Registration Click Add More Keys to add more licenses, or click Next to register these licenses. 12. The next web page displays the licenses that have been activated and are about to be registered. AltiWare OE System Installation & Administration Manual 3-39...
  • Page 120 To Begin Upgrade • Approved licenses are indicated by a green check mark and will display a description next to the approved license. • Invalid licenses are indicated by a red X mark. Possible reasons for “invalid” licenses include a) obsolete licenses (such as unsupported OE 4.X licenses) b) not enough digits in license number c) wrong license number d) license number registered to another system key...
  • Page 121 Software License Activation and Registration 14. The next web page continues the registration by initiating a product registry program. 15. At the end of the Web Registration, save the exctl file to a floppy disk. 16. Return to the AltiServ machine. In the License Information window, click the Load button and to load the exctl file from floppy into the AltiServ system.

  • Page 122: Offline Registration Procedures

    Windows Emergency Repair Disk 17. Click Refresh to update the License Information window. Any newly activated licenses through web registration will appear in the license field. Offline Registration Procedures To register licenses through the Web (without AltiAdmin), go to the following web URL: http://registrar.altigen.com/offlineregister/ login.asp.

  • Page 123: Shutting Down Altiserv When Changing Or Adding Hardware

    Software License Activation and Registration To install AltiAdmin on a non-AltiServ PC for the first time: Insert the AltiWare CD-ROM into the appropriate drive. Run SETUP.EXE from the AltiAdmin folder. Follow the instructions on the window. To open AltiWare Administrator, refer to “Running AltiWare Administrator”...

  • Page 124: Transferring The Altiserv To Another Server Chassis

    Transferring the AltiServ to Another Server Chassis Using the AltiAdmin application System Data Management function, backup the AltiServ data, messages, and custom files using the procedures in the chapter on ‘System Data Management.” In AltiAdmin, shutdown the AltiGen Switching Service and exit AltiAdmin, as described in “Shutting Down Switching as a Windows 2000 Service”...

  • Page 125: Altiware Uninstall

    Software License Activation and Registration a. Run AltiAdmin and select Services System Data Management to run the data management utility. b. Click the Restore icon to open a dialog that allows you to choose files to restore. c. Make sure all the Component check boxes are selected. d.
  • Page 126 Downgrade Procedure To downgrade, follow these steps: Stop the AltiGen services as described in “Shutting Down Switching as a Windows 2000 Service” on page 3-18. Uninstall OE AltiWare 5.0A as described on page 3-45. If they are installed, uninstall AltiView, AltiConsole, AltiAdmin, and CDR Search, following the manual procedures for those applications.

  • Page 127: Software Installation Troubleshooting

    Software License Activation and Registration Software Installation Troubleshooting Use this table for troubleshooting error messages encountered during software installation. Error Message Solution This version of AltiWare does not Unplug Triton T1 Rev A2 or VoIP Rev A2 support Triton T1 Rev A2 or VoIP Rev boards, then run setup again.
  • Page 128 Software Installation Troubleshooting Error Message Solution Unable to add AltiServ path to the Manually append c:\AltiServ\exe (if AltiServ is system. installed on c: drive) to your system environment path (through Control Panel>System >Environment>path) after finishing AltiServ’s installation but before restarting your system Failed to upgrade AltiWare databases.

  • Page 129: Getting Around Altiadmin

    H A P T E R Getting Around AltiAdmin AltiAdmin: the AltiWare OE Administrator This section describes how to configure and administer the AltiServ system using the AltiWare Administrator system application software. AltiWare Administrator, or AltiAdmin, allows you to configure sophisticated switching and messaging functions using windows that guide you through the configuration steps for each feature.

  • Page 130: The Altiware Administrator Main Window

    AltiAdmin: the AltiWare OE Administrator The AltiWare Administrator Main Window Once you run the AltiWare Administrator, the first window you see is the AltiWare Administrator main window. Figure 1. AltiWare Administrator main window At the top you see the Main Menu bar and below that, the Quick Access Toolbar.

  • Page 131: The Main Menu

    Getting Around AltiAdmin The Main Menu The Main Menu functions are as follows: • Services Login and logout, change password, system data management, shutdown the switching service and exit. • Management Opens configuration windows to work with the system, extensions, trunks, out call routing, audio peripheral, CT Bus, Auto Attendant, VoIP, AltiGen IP phone configuration, line park and paging group.
  • Page 132 AltiAdmin: the AltiWare OE Administrator Extension Configuration. Opens the Extension Configuration window, the same function as Management Extension Configuration…. Trunk Configuration. Opens the Trunk Configuration window, the same function as Management Trunk Configuration…. Auto Attendant Select. Opens the Auto Attendant Select window, the same function as Management Auto Attendant Select….

  • Page 133: The View Windows

    Getting Around AltiAdmin The View Windows As noted in “The AltiWare Administrator Main Window” on page 4-2, the AltiAdmin main window hosts a number of child windows, which are called view windows in AltiWare because they provide various views into the internal system setup and active status.

  • Page 134: Extension View Window

    The View Windows Extension View Window The Extension View window displays the status of all assigned extensions. Figure 4. Extension View window The radio button to the left of each extension number is green when the extension is idle, and red when the extension is not ready or in use. The Location number (i.e.

  • Page 135: Trunk View Window

    Getting Around AltiAdmin You can click the Reset button without selecting an extension, and then type in the extension number for the extension to reset. Trunk View Window The Trunk View window displays the status of all assigned trunks. Figure 5. Trunk View window The radio button to the left of each trunk location is green when the trunk is idle, and red when the extension is not ready or in use.

  • Page 136: Workgroup View Window

    The View Windows Workgroup View Window The Workgroup View window displays data and statistics for workgroups: Figure 6. Workgroup View window This window displays the following data: • Extension—the workgroup pilot extension number • Name—the workgroup name • Agents—the number of agents assigned to the workgroup •...

  • Page 137: Call Log View Window

    Getting Around AltiAdmin Call Log View Window The Call Log View window displays the line and trunk traffic history. Figure 7. Call Log View window The window displays, for the last 30 calls, the caller line or number, the callee, the starting time in 24-hour format and the length of the call. When the call is from another AltiGen system, the call is displayed as “Caller System IP Address-Extension Number.”...

  • Page 138: Status Bar

    The View Windows Figure 8. IP Trunk Current Traffic Statistics window The packet and byte data that follows is for data sent or received from other AltiServ systems over the public or private IP network. • Location—the Triton VoIP board ID:channel ID •...

  • Page 139: Logging In

    Getting Around AltiAdmin Setting the Refresh Interval The IP Trunk Current Traffic Statistics window is updated according to the Refresh Interval configuration. By default, the Refresh Interval is set to refresh the data in the window every 5 seconds. To change the refresh interval, click the Refresh Interval button and use the slide rule to set the time to an interval to a number of seconds up to one minute.
  • Page 140 Stopping the AltiGen Switching Service This option is available when you are logged in at the AltiServ system computer; it is not available from a remote AltiAdmin client. 4-12 AltiWare OE System Installation & Administration Manual...

  • Page 141: System Configuration

    H A P T E R System Configuration The System Configuration functions provide for configuring the AltiWare system-wide settings. Access System Configuration by selecting System Configuration... on the Management menu, or by clicking the System Configuration icon. You can then work with the following settings, each of which is accessed by a tab in the System Configuration window.

  • Page 142: Setting General Parameters

    Setting General Parameters Setting General Parameters The General tab is the default window you see when you open the System Configuration window. You use this window to set the system area code and number, operator extension, country, distinctive ring, conference call, and system park options.
  • Page 143 System Configuration Parameter Description Country Select a location for the system. Note: When selecting a country code, other than USA & Canada, there will be a 7 second dialing delay for en-bloc trunks. (Refer to “Reducing Dialing Delay For En-Bloc Trunks For Non-US/Canada Countries”...

  • Page 144: Setting A System Number Plan

    Setting a System Number Plan Parameter Description Conference Bridge Selected, conference calls will end when all Option internal lines have disconnected from the conference bridge. Not selected, the conference connection can continue between outside parties, even after all internal parties have disconnected. Note: For conference resource limits information, refer to “AltiWare Conference Resource Limits”...
  • Page 145 System Configuration Accessing the Number Plan To access the Numbering plan settings, select System Configuration... on the Management menu, then click the Number Plan tab. Figure 2. Number Plan window, System Configuration Use the Number Plan window to specify the following parameters: Parameter Description Extension...
  • Page 146 Setting a System Number Plan Parameter Description DID Number The number of digits needed to match a DID (Direct Inward Length Dialing) number, with a range of 2 - 16. Each extension can be assigned a DID number. A DID number does not have a fixed length.
  • Page 147 System Configuration Parameter Description First Digit Translator Configuration. Figure 3. Single Digit Routing To set up a First Digit Translator entry, select the check box (to the left of 1-9, * or #), then enter the desired digits. When a box is checked, the digit preprocessor will replace the first digit 1-9, * or # that user dials with the digits indicated in the corresponding field.
  • Page 148 Setting a System Number Plan Parameter Description Extension Dialed Digit Translator Note: This primary use of this feature is intended for, but not limited to, allowing an IP extension to make an emergency call (911) through AltiServ. If AltiServ is in a different location than the IP extension, the emergency call will be routed to local CO where the IP extension is located.

  • Page 149: Assigning Trunk, Feature, Ip Trunk, & Route Access

    System Configuration Parameter Description 3. (optional) You may select an IP extension from the Non members list that the Extension Dialed Digit Translator will apply to. You can apply the same Members to multiple locations. You may also enable the Bypass Account Code option if Account Codes are required.
  • Page 150 Setting a System Number Plan Feature Access By default, the first digit assignment for # is set to Feature Access, which is used as part of feature access codes. In addition, you may also set 1- 9 or * to Feature Access. For example, if 7 is set to Feature Access, Station Login (#27) can also be accessed using 727.

  • Page 151: Setting Business Hours

    System Configuration Setting Business Hours The Business Hours tab contains group boxes for setting the business hours and days of the week for which the business or organization is in operation. The business hours schedules are used to set other AltiWare settings such as trunk usage or routing DNIS calls to different extensions depending on the time and day.
  • Page 152 Setting Business Hours To add a Business Hours profile, click the New button to open the Add Business Hour dialog box, enter a name for the profile, then click OK. Figure 6. Add Business Hour For each Business Hour profile, set the business schedule parameters as follows: Parameter Description...

  • Page 153: Routing Calls On Holidays

    System Configuration Routing Calls on Holidays You can create special routes for incoming DNIS and trunk calls that come in on designated holidays. For holidays that your organization treats as half-days, you can create separate routes for business and non-business hours.

  • Page 154: Configuring System Speed Dialing

    Configuring System Speed Dialing To add a Holiday profile, click the Add button to open the Add Holiday Profile dialog box, enter a name for the profile, then click OK. Figure 8. Add Holiday For each Holiday profile, set holiday routing as follows: Click Add to create a new holiday.
  • Page 155 System Configuration Figure 9. System Speed window, System Configuration Editing Speed Dial Entries To add or edit an entry, double-click the Station ID number you want to work with, or select the number and click Edit. A dialog box appears: Figure 10.

  • Page 156: Defining System Call Restrictions

    Defining System Call Restrictions Select the ID number using the drop-down arrow, type in a name for the Speed Dial entry, then enter the full number as you would dial it, with a maximum of 20 digits per entry. For example, the phone number 914085551212 comprises of 9 (trunk access code), 1 (long distance prefix), followed by 408 (area code), and finally the seven digit telephone number.

  • Page 157: Blocking Calls To Area Codes From All Extensions

    System Configuration Figure 11. Call Restriction window, System Configuration Blocking Calls to Area Codes from All Extensions To add or edit system prohibited area codes: Double-click an index entry in System Prohibited Prefixes list, or select the index entry and click Edit. This opens a dialog box that allows you to enter a prefix number.

  • Page 158: Setting Toll Call Prefixes

    Defining System Call Restrictions Setting Toll Call Prefixes AltiWare uses the Toll Call Prefixes to determine the type of outside call and imposes restrictions when necessary. For example, if the international toll call prefix is 011 and a user attempts to make an international call from an extension without international call privileges, the call will be terminated as soon as the user dials 011 after the trunk or route access number.

  • Page 159: Enabling Hop Off For Tie Trunks

    System Configuration Enabling Hop Off for Tie Trunks When selected, this function allows calls over T1 tie trunks to use PSTN trunks or other servers, when those trunks have been configured to accept tie-trunk calls. For Hop Off to work, it must be enabled on all AltiServ systems on which trunk calls are able to be used as a transit switch.

  • Page 160: Creating Account Codes

    Creating Account Codes Creating Account Codes Account Codes let you enable or force users to assign incoming and outgoing calls to particular account codes for billing, tracking, or forecasting purposes. Up to 10,000 account codes can be created. To access the Account Code window, select System Configuration... on the Management menu, then click the Account Code tab.

  • Page 161: Setting Up Call Reports

    System Configuration To delete an account and its code, select it and click Delete. You can select multiple items for deletion by using Ctrl-click or Shift-click. Click Apply to save your changes and OK to save and close the window. You can now set options for each extension that determine whether account codes can be forced or bypassed.

  • Page 162: Internal Database Configuration (Internal Logger Service)

    Setting up Call Reports Figure 14. Call Reports window, System Configuration Internal Database Configuration (Internal Logger Service) The Internal Log Service (shown in the Log Service display window) is created by default. You can enable or disable the service, but you cannot remove this database or add another Internal Log Service.

  • Page 163: External (Remote) Logging Of Call Data

    System Configuration External (Remote) Logging of Call Data AltiWare allows you to output call accounting to a Microsoft SQL 2000 database. The database cannot be on the same server as the AltiWare system. A system integrator or database developer will need to write a custom query to extract data from the SQL database.

  • Page 164: Managing Messages

    Managing Messages To do this, select the Enable Data Output box in the Accounting Data Processing field group. Then select an Available Port and the Baud Rate. Managing Messages The Messaging function provides for setting basic parameters and options for messaging, including message notification retry attempts, deletion confirmation options, the length of time for message storage, message recording length, and email activation and usage.

  • Page 165: Setting Message Notification Retries

    System Configuration Setting Message Notification Retries When a message is sent to a user’s email in-box or voice mailbox and outcall notification is configured, notification is sent to the user. You can set the retry setting for the notification as follows: Parameter Description Maximum Retry...

  • Page 166: Setting Message Recording Options

    Managing Messages Setting Message Recording Options Set message recording parameters: Parameter Description Minimum Recording Sets the minimum length in seconds for any recording (i.e., incoming voice mail message, personal greeting, system prompts). This can be from 1–5 seconds, or 0, which means no minimum. All recordings that are shorter than the designated Minimum Recording length are deleted.
  • Page 167 System Configuration Parameter Description Postmaster Ext This field defines the extension that will be assigned as a Postmaster Extension. When the e-mail system receives an e-mail with an invalid e-mail account, the automatic reply (informing of the invalid e-mail account used) to the sender is sent from the defined extension.

  • Page 168: Synchronizing E-Mail With Exchange

    Defining an IP Dialing Table Synchronizing E-mail with Exchange Parameter Description Synchronize with Before selecting this option to use an Exchange Exchange Server Server, you should make sure the Exchange Server and Windows configuration is established. See the AltiGen document, Exchange Server Integration in AltiWare OE.

  • Page 169: Defining The Ip Dialing Table

    System Configuration The Location ID Digit Length can be set to None, 1, 2, or 3—a seemingly simple choice. However simple it seems, though, it needs to be given some thought before it is set. Location IDs are used system wide, and a coordinated configuration is recommended.

  • Page 170: Setting The Location Id Digit Length

    Defining an IP Dialing Table Figure 17. Dialing Table window, System Configuration Setting the Location ID Digit Length Set the length in the Location ID Digit Length drop-down list, noting the discussion about the length in the previous section. Defining Remote Locations To add a location, click the Add button to open an entry dialog box: Figure 18.
  • Page 171 System Configuration Define the attributes for the entry: Parameter Description Location ID A unique dialing number to connect to the remote location. The length of the number is of course the Location ID Digit Length described in “About the Location ID Digit Length” on page 5-28. Location Name A descriptive name of up to 15 characters to identify the location.

  • Page 172: Configuring Dnis Routing

    Configuring DNIS Routing Configuring DNIS Routing When an incoming call comes through a trunk with DNIS or DID numbers, the system can route the call to the proper extension, Auto Attendant or operator based on the DNIS or DID number collected. Note: DNIS supports only incoming T1, PRI, and analog DID trunks, and in the case of T1 and PRI DNIS works with incoming trunks that...

  • Page 173: Adding And Deleting Dnis Route Entries

    System Configuration Adding and Deleting DNIS Route Entries To add entries to the DNIS routing table, click the Add button. In the dialog box that appears, type in a DNIS Number and a descriptive DNIS Name, then click OK. The number and name entries have the following requirements: •...

  • Page 174: Creating Distribution Lists

    Creating Distribution Lists • Holiday Profile—routes incoming calls based on Holiday Profiles configured in System Configuration (see “Routing Calls on Holidays” on page 5-13) Creating Distribution Lists The System Distribution Lists provide for forwarding voice mail messages to multiple recipients defined as list members. To forward a voice mail to all list members, a user need only enter the two-digit ID instead of entering numerous individual extensions.

  • Page 175: Defining A Distribution List

    System Configuration Defining a Distribution List In the Distribution List window, select an ID (0 – 99) in the System Distribution List ID drop-down list. The list name, if any, now appears in the Name box; the members of the list are now displayed in the Member box, and other available extensions are displayed in the Non-Member box.

  • Page 176: Activity

    Activity Figure 21. Logout Reason window, System Configuration To require logout reasons, check the Logout reason code required check box. If you don’t want to require reason codes, deselect the check box. To define reason codes, type the associated reason into the text box next to the code you want to associate with the reason.
  • Page 177 System Configuration To access Activity configuration, select System Configuration... on the Management menu, then click the Activity tab. There are a total of nine (9) activity codes; the first six are pre-configured as follows: 1 - System Default, 2 - Personal, 3 - Meeting, 4 - Away from desk, 5 - Business Travel, 6 - Personal Time Off The remaining three activity codes (7, 8, 9) are not assigned and can be customized by the administrator.
  • Page 178 Activity In AltiView/AltiAgent, an extension user will be able to select an activity from the Call Handling page of AltiView/AltiAgent configuration. Figure 23. Activity Selection List, Call Handling Page of AltiView configuration In AltiConsole, the activity of an extension is displayed in the BLF and ALL panels.

  • Page 179: Feature Profiles

    System Configuration Feature Profiles Figure 25. System Feature Profile Page - System Configuration The Feature Profiles configuration window allows the system administrator to create an extension feature profile that includes enabling or disabling of the following extension features: AltiGen Voice Mail: ## <pwd>...
  • Page 180 Feature Profiles Call Management: #26 – Station Logout #27 – Station Login #32 – Enter Account Code #33 – Do Not Disturb #36 – Call Forwarding #37 – Remote Call Forwarding Other Features: #38 – Outside Call Blocking #39 – Operator Offline #44 –...
  • Page 181 System Configuration Note: When adding a feature profile, the system will automatically assign the lowest available number. For example, if 0, 1, 2 and 4 are already assigned, the system will assign “3” to the next feature profile and not “5”. Select or de-select the checkboxes for the desired AltiServ feature codes that will be associated with this feature profile, then click Apply.
  • Page 182 Feature Profiles 5-42 AltiWare OE System Installation & Administration Manual...

  • Page 183: Board Configuration

    H A P T E R Board Configuration Board attributes and functions are accessible in the Boards window in the AltiWare desktop. Figure 1. Board window For the board you want to configure, double click the board’s icon in the Boards window to open the Board Configuration window.

  • Page 184: Using The Triton Resource Board

    Using the Triton Resource Board Using the Triton Resource Board The Triton Resource Board is a PCI bus telephony board that provides the ability for one extension to monitor other extensions (as set up in the Extension Configuration Monitor List, discussed in “Setting Up Monitor Lists”...
  • Page 185 Board Configuration Use the Board Configuration window for the Quantum board to view the following attributes: Parameter Description Board Info Board Logical ID: assigned by AltiServ. Board Name: the type of board installed in the system and board ID. Note: For Quantum boards in a Windows 2000 system: •...

  • Page 186: Configuring The Triton Analog Extension Board

    Configuring the Triton Analog Extension Board Parameter Description Reset Board Resets the board, after you confirm by accepting a warning that resetting a board will disconnect all calls in progress on that board. Important: Be sure to inform all users before resetting a board.

  • Page 187: Configuring The Triton Analog Trunk Ls/Gs And Ls Boards

    Board Configuration Parameter Description Channel Mapping Shows the board Logical Channel, Physical Span, List and Physical Channel. To reinitialize channels, select the channel to reset and click the Reset Channel button, then click OK. Note: This is informational only and cannot be edited.
  • Page 188 Configuring the Triton Analog Trunk LS/GS and LS Boards Double click the board’s icon in the Boards window (see Figure 1) to open the Board Configuration window. Figure 5. Board Configuration window (Triton Analog Trunk) The Board Configuration window contains the following attributes: Parameter Description Board Info Group...

  • Page 189: Configuring The Triton Voip Board

    Board Configuration Parameter Description Board Configuration Displays the board’s serial number. Reset Board Resets the board, after you confirm resetting by accepting a warning. Important: Resetting a board will disconnect all calls in progress on that board! Be sure to inform all users before resetting a board.

  • Page 190: Network Configuration Guidelines For Voip

    Configuring the Triton VoIP Board for more detail on setting access codes.) If you still want users to have access to this trunk for outgoing calls, you can set it up through Outcall Routing (see Chapter 8, Out Call Routing Configuration).

  • Page 191: Wan Router Configuration

    Board Configuration (for example, a Multilink Point-to-Point Protocol (MLPPP) or Frame Relay Forum (FRF), with no Voice Activity Detection (VAD) running) — G711 10ms packet frame = 100.8 kbps — G711 20ms packet frame = 82.4 kbps — G711 30ms packet frame = 76.3 kbps —...

  • Page 192: Firewall Configuration

    Configuring the Triton VoIP Board Firewall Configuration Please note the following very important guidelines when working with a firewall on your network: • If a firewall is used to protect your network access security, reconfigure the firewall (as described in “Firewall Considerations” on page 6-27) to open up TCP and UDP ports to the IP system’s IP address.

  • Page 193: Phones

    Board Configuration Network Configuration Guidelines for the Alti-IP 600 Series of IP Phones The following guidelines (specific to the Alti-IP 600 series of IP phones) should be taken into consideration as a precursor to configuring your network for use with NAT (see Network Configuration Guidelines below). •...
  • Page 194 Configuring the Triton VoIP Board IP address behind NAT, and with both private and public IP addresses, respectively. The last example involves configuration for a remote branch office environment where multiple IP phones require connection to AltiWare. Notes: • When AltiWare and the local IP phone both use a public IP address and a remote IP phone is behind NAT, it is recommended that you use the NAT configurations as described in “Public Network Configuration (AltiWare with Public IP Address)”...

  • Page 195: Altigatekeeper Installation

    Board Configuration AltiGatekeeper Installation When installing AltiGatekeeper, the installation will require information in the following dialog box. Figure 6. AltiGatekeeper Configuration Tool configuration window Note: The user can change this configuration later by running the program CONFIGTOOL.EXE in the AltiGatekeeper installation directory.

  • Page 196: Nat

    Configuring the Triton VoIP Board as GKIP — “Gatekeeper’s IP address.” In gateway mode, you should specify which gateway you want this IP phone to connect to. Thus, you will need to give the phone the IP address of the gateway, referred to as GWIP —...
  • Page 197 Board Configuration Remote IP Phone Connecting Through DSL or Cable Modem Figure 7. Home Network with DSL/Cable Modem Figure 1 shows a typical home network layout with DSL/cable modem with an IP phone and PCs. A router that supports H.323 over NAT is required between the DSL/Cable Modem and IP phone and PCs, if the DSL/Cable Modem does not support H.323 over NAT.
  • Page 198 Configuring the Triton VoIP Board Public Network Configuration (AltiWare with Public IP Address) Figure 8. AltiWare with Public IP Address Figure 2 shows a network layout in which AltiWare and AltiGatekeeper is installed and running on a host with public IP address 169.254.101.2. The local IP phones, IP Phone 1 and IP Phone 2, use public IP addresses 169.254.101.100 and 169.254.101.101, respectively.
  • Page 199 Board Configuration The AltiWare and AltiGatekeeper are installed and running at the same host with public IP address 16.254.101.2. When installing AltiGatekeeper, configure as follows: For Public Address: Redirect Address: 169.254.101.2 Enable Private Access: Disabled For Private Address: N/A The public IP address of Router 2 should be configured as the IP address of this IP extension in AltiWare for IP Phone 3.
  • Page 200 Configuring the Triton VoIP Board When remotely configuring IP Phone 4, you should set up the GKIP or GWIP based on the gatekeeper/gateway mode. In this case, AltiGatekeeper’s/AltiWare’s IP address are the same, which is 169.254.101.2. For an H.323 IP Call from Another AltiWare on Internet: Another AltiWare can make a H.323 IP call to this AltiWare by calling the IP address 169.254.101.2.
  • Page 201 Board Configuration Router 1 is a NAT router. The local IP phones, IP Phone 1 and IP Phone 2, use the private IP addresses 192.168.1.100 and 192.168.1.101, respectively. There are two remote IP phones: IP Phone 3 with a private IP address 192.168.2.100 connects to the Internet via Router 2, which must also support NAT.
  • Page 202 Configuring the Triton VoIP Board When configuring remote IP Phone 3, you should set up the GKIP or GWIP based on the gatekeeper/gateway mode. In this case, AltiGatekeeper’s/AltiWare’s IP address are the same, which is Router 1’s public IP address — 169.254.56.169. Note that only ONE (1) IP phone can be behind the NAT and connect to the AltiWare through the NAT.
  • Page 203 Board Configuration Private and Public Network Configuration (AltiWare with Both Private and Public IP Addresses) (Supported in Release OE 4.5 and higher) Figure 10. AltiWare on Multi-Homed Host In the case of insufficient public IP addresses for local IP phones, IP phones can be located in a private network.
  • Page 204 Configuring the Triton VoIP Board Setup For the Corporate LAN: • AltiWare and AltiGatekeeper The AltiWare and AltiGatekeeper are installed and running at the same multi-homed host with private IP address 192.168.1.2 and public IP address 169.254.101.2. When installing AltiGatekeeper, configure as follows: For Public Address: Redirect Address: 169.254.101.2 Enable Private Address: Enabled...
  • Page 205 Board Configuration traffic to reach AltiWare. For firewall considerations, refer to page 6-27. For the Remote IP Phone Using NAT: • IP Phone 3 When configuring remote IP phone 3, you should set up the GKIP or GWIP based on the gatekeeper/gateway mode. In this case, AltiGatekeeper’s/AltiWare’s IP address are the same, which is 169.254.101.2.
  • Page 206 Configuring the Triton VoIP Board VPN Network Configuration (Connecting to AltiWare with VPN) Figure 11. AltiWare with VPN In a small branch office, there are more than one IP phones with private IP addresses that require connection to AltiWare. Due to fact that NAT only allows one IP phone behind it, a VPN solution can be used to meet this requirement.
  • Page 207 Board Configuration address 192.168.1.100 and 192.168.1.101. And the three remote IP phones, IP Phone 3, IP Phone 4 and IP Phone 5, connect to the branch office network with private IP addresses 192.168.2.100, 192.168.2.101 and 192.168.2.102, respectively. Setup For the Corporate LAN: •...
  • Page 208 Configuring the Triton VoIP Board • WAN Bandwidth - should be greater than the aggregate of maximum VoIP session bandwidth usage. Each G.711 codec requires 85 Kbps and each G.723.1 codec requires 17 Kbps. • QoS - if the IP WAN network provides QoS (Quality of Service), it should be configured to honor VoIP RTP packet transmission.

  • Page 209: Firewall Considerations

    Board Configuration Remote Security Gateway: 169.254.56.159 (specifies the public IP address of the (Router 1’s public IP corporate VPN-enabled gateway) Address Firewall Considerations If you are using a firewall in the AltiWare OE 5.0A environment, the following are the network ports used: Client Server AltiWare DCOM...

  • Page 210: Setting Up H.323 Traffic Forwarding For Nat

    Configuring the Triton VoIP Board Client Server Polycom Between 2222-2242 and 1718/ 1719 a. It is recommended that this be run only in an intranet. b. N=49152+ (62*number of boards)–1 Setting up H.323 Traffic Forwarding for NAT When you configure the H.323 NAT router, it can forward the IP traffic to a specified private IP address based on the destination port in the TCP/IP or UDP packets.

  • Page 211: Altiware Nat Support Feature

    Board Configuration If this H.323 endpoint is IP Talk integrated with AltiView, you need to set all unknown TCP/UDP ports to be forwarded to the IP phone's private IP address. This is usually referred to as DMZ port forwarding in most NAT routers.

  • Page 212: Altigen Ip Phone Nat Support Feature

    Configuring the Triton VoIP Board Double-click the VoIP board in the Board View of AltiAdmin to open the Board Configuration dialog box. Click the Board Configuration button to open the following Triton VoIP Trunk Configuration dialog box. Enable the H.323 Cross NAT Support Enable check box and then enter the NAT router’s public IP address in the NAT Mapped Public Address field.

  • Page 213: Setting Up An Altiware-To-Altiware Ip Network

    Board Configuration Setting Up an AltiWare-to-AltiWare IP Network Two or more AltiWare systems can be networked together to provide extension-to-extension connections via IP trunk calls. Users may dial a remote AltiWare’s auto attendant or direct dial to an extension, without having to dial out through the PSTN.

  • Page 214: Board Installation

    Configuring the Triton VoIP Board the Number of Dialed Digits to “None.” Refer to “Defining the IP Dialing Table” on page 5-29. Set the VoIP codecs so that servers use the same codec. See “Setting VoIP Codecs” on page 10-12. Repeat steps 1 through 5 for all local and remote AltiWare systems that are to be networked via tie-trunk line connection.

  • Page 215: Troubleshooting-Common Symptoms And Solutions

    Board Configuration The Board Configuration button invokes the Triton VoIP Trunk Properties window, which displays the board serial number and displays line settings. Refer to “Triton VoIP Trunk Configuration” on page 7-19 for more detail. Troubleshooting—Common Symptoms and Solutions The following are some of the most common problems you may encounter and a list of steps to troubleshoot and resolve these problems.

  • Page 216: Configuring The Triton T1/E1/Pri Board

    Configuring the Triton T1/E1/PRI Board protocol for real-time applications used to transport packetized voice packets over the IP network. Check the AltiWare IP Dialing Table for Dialed Digits Length. Refer to “Defining an IP Dialing Table” on page 5-28. Check if Called Extension is a Workgroup or has Multiple Call Waiting Enabled.

  • Page 217: Service Parameters For T1

    Board Configuration Important: Configuration for Triton T1/E1/PRI boards can only be done at the local system. These boards cannot be configured by a remote AltiAdmin. Service Parameters for T1 To subscribe to T1 service, certain parameters are required to establish service.
  • Page 218 Configuring the Triton T1/E1/PRI Board • B8ZS (recommended) DNIS, Caller ID - DTMF (Dual Tone Multi-Frequency) Physical Termination - RJ-48X or RJ-48C Wire: 4 wires 800 Service: you decide Termination Impedance - 100 ohms Type of Registered Services Provided BN 1.544 Mbps SF without power DN 1.544 Mbps SF B8ZS without power 1KN 1.544 Mbps ANSI ESF without power 1SN 1.544 Mbps ANSI ESF, B8ZS without power (recommended)

  • Page 219: Service Parameters For Pri

    Board Configuration Service Parameters for PRI To subscribe to PRI service, certain parameters are required to establish service. The information provided below identifies the recommended and supported parameters for PRI service. PRI Service Request Information When ordering PRI service, provide the following service request information: Equipment Information Product Manufacturer - AltiGen Communications, Inc.

  • Page 220: Service Parameters For E1

    Configuring the Triton T1/E1/PRI Board Note: AltiServ can configure any channel in a PRI span to be the D channel. The default setting is the last channel. Every span should select a D channel within the span. OE 3.5A and higher does not support shared D channel (NFAS) or back up D channel.

  • Page 221: Board Configuration

    Board Configuration • CRC4 Line Coding: • Alternate Mark Inversion (AMI) • HDB3 (recommended) Physical Termination: RJ-48X or RJ-48C Wire: 4 wires E1 Channel Assignment Data Channels Assignment: 1st channel (channel ID 0) Channels Assignment: 17th channel (channel ID 16) Hunting: Most Idle, Least Idle, Ascend, Descend DNIS Digits: can be 3 to 10 digits CSU/DSU Requirements...
  • Page 222 Configuring the Triton T1/E1/PRI Board Figure 15. Board Configuration window (Triton T1/PRI Board) The Board Configuration window for the Triton T1/PRI board displays the same options as the Quantum board, which are discussed in “Configuring the Quantum Board” on page 6-2, but there are additional options available.
  • Page 223 Board Configuration • The Board Configuration button invokes a configuration dialog box. Figure 16. Triton T1 Configuration dialog box Figure 17. Triton E1 Configuration dialog box This dialog box displays the board serial number and allows you to reconfigure the Clock Frequency, Digit Duration, and the Firmware File Name.

  • Page 224: Triton T1 Configuration - Triton T1/Pri/E1 Dialog Box

    Configuring the Triton T1/E1/PRI Board • The Span Info window displays the Total Number of Spans on the board and the status of the span in the Span Info window. To reset the span, click the Reset Span button. Double clicking a span in this window will invoke a configuration window, as discussed in the following section.

  • Page 225: Reading The Status Messages

    Board Configuration Figure 19. Triton E1/PRI Configuration Dialog Box Reading the Status Messages If the span is working, the Status line displays OK. This status line is updated every 3 seconds. If there is an error, a message is displayed. The following table lists the types of error messages and the appropriate actions.
  • Page 226 Configuring the Triton T1/E1/PRI Board Table 1: Span Status Error Messages Error Message Meaning Action Layer 1 failure, physi- Check T1/PRI cable L1 failure: <No cal layer; LOS = Ana- and change if necessary. Signal (LOS)> log Loss of Signal If cable is okay, CO is not sending any signal.
  • Page 227 Board Configuration Table 1: Span Status Error Messages Error Message Meaning Action Layer 2 failure, data Check if D-channel is L2 Failure: <No link layer; no sync flag active or not Sync Flag> has not been detected in data link layer Layer 2 failure, data Check if the data link L2 Failure:...
  • Page 228 Configuring the Triton T1/E1/PRI Board Setting the Configurable Options • For T1, you can set the Frame Type to either SF or ESF. SF (Superframe Format) consists of twelve (12) consecutive frames. ESF (Extended Superframe Format) consists of twenty-four (24) consecutive frames.
  • Page 229 Board Configuration T1 Clocking Depending on the configuration of the T1 boards and span for your AltiServ system(s), the System Clock Master setup should be set according to the follow conditions: • If all of the T1 boards are connected to an FXO (Foreign Exchange Office) or CO, the System Clock Master check box must NOT be checked for any of the T1 boards.

  • Page 230: Setting Up T1, Pri Or E1 Channels On The Triton T1/Pri Board

    Configuring the Triton T1/E1/PRI Board Setting up T1, PRI or E1 Channels on the Triton T1/PRI Board Use the T1/PRI Configuration button (see Figure 18) to invoke the T1, PRI or E1 Protocol Configuration window. The Triton T1/PRI/E1 Board can be configured to either T1, ISDN PRI, or E1 through the configuration options within the window.
  • Page 231 Board Configuration Figure 21. PRI Protocol Configuration window Figure 22. E1 Protocol Configuration window The CH -> Type list displays the channel types. AltiWare OE System Installation & Administration Manual 6-49...
  • Page 232 Configuring the Triton T1/E1/PRI Board Setting the ISDN PRI Switch Mode If you select a Span Type of Regular ISDN PRI or Custom ISDN PRI in the T1/PRI Configuration Window, use the following guidelines to set the ISDN PRI Switch mode. T1-PRI Figure 23.
  • Page 233 Board Configuration E1-PRI Figure 24. E1-PRI Switch Mode Selecting Span Types • T1 CAS - select this option to associate all channels on the span to T1channel associated signaling. • Regular ISDN PRI - select this option to indicate 23B+D ISDN PRI span and to designate the last channel as the D channel.
  • Page 234 Configuring the Triton T1/E1/PRI Board Configuring an ISDN Numbering Plan The ISDN Numbering Plan button invokes the PRI ISDN Numbering Plan dialog box. This function allows you to select how AltiServ will identify and code the Called Number for six different types of calls. This coding instructs the CO on how to interpret the number being sent to it.
  • Page 235 Board Configuration For each class, select the type of number/numbering plan from the drop- down list: • Type of Number: — Unknown — International — National — Network Specific — Subscriber Number • Numbering Plan: — Unknown — ISDN — National —...

  • Page 236: Installing A Channel Service Unit (Csu) To The Triton T1 Or T1/E1/Pri Board

    Configuring the Triton T1/E1/PRI Board Setting the NSF The NSF (Network-Specific Facilities) is used with PRI to instruct the CO to route a call to a specific carrier or long distance service. Use the drop- down list to identify the type of carrier service you wish to use for your ISDN PRI lines.

  • Page 237: Troubleshooting-Common Symptoms

    Board Configuration 1. Connect the CSU (Adtran model T1 CSU ACE used as an example) to the T1/PRI or T1/E1PRI board using an RJ-48C or RJ-48X cable. 2. Connect the CSU to the network termination box using an RJ-48C or RJ- 48X cable.
  • Page 238 Configuring the Triton T1/E1/PRI Board 6-56 AltiWare OE System Installation & Administration Manual...

  • Page 239: Trunk Configuration

    H A P T E R Trunk Configuration Trunk attributes and parameters are set using the Trunk Configuration window. The attributes and options available depend on the type of board and trunk. Trunks that are out of service are automatically tested by the system every 15 seconds.

  • Page 240: Selecting Trunks To Set Attributes

    However you open the Trunk Configuration window, the General window appears. Figure 2. General window, Trunk Configuration Selecting Trunks to Set Attributes The title bar of the Trunk Configuration window displays the card and the channel of the selected trunk. The list on the left shows all the configured trunks.

  • Page 241: Setting General Trunk Attributes

    Trunk Configuration Configuring One or Multiple Trunks To customize trunk characteristics, you work on one trunk at a time. To apply the same configuration to multiple trunks, use the Apply To… button. This pops up a list of all trunks, with all of the trunks selected by default.
  • Page 242 Setting General Trunk Attributes • Direction - The trunk direction can be Outgoing only, Incoming only, Both Outgoing and Incoming, or for Paging. Outgoing and Both are not available on an analog Quantum DID trunk, which is an Incoming trunk. The Both option is the system default. Paging is only available for analog (CO) trunks and is used for paging or broadcasting purposes.
  • Page 243 Trunk Configuration • Description - Descriptive information such as the company name for the assigned Phone Number, or appropriate agency if this trunk provides 911 access. • Trunk Call Predial String - select the Trunk Predial String checkbox to add digits when the trunk is used. •...

  • Page 244: Quantum Trunk Properties

    Quantum Trunk Properties • Trunk Properties - Opens a dialog box that allows you to configure low-level, hardware-specific properties for each trunk. The options vary depending on the type of board and trunk; this is discussed in subsequent sections. Quantum Trunk Properties To configure a Quantum channel, select a Quantum channel from the trunk channels list in the Trunk Configuration window, then click the Trunk Properties button or double-click the list entry to view the Quantum...
  • Page 245 Trunk Configuration Quantum Trunk General Configuration Parameter Description Interface Type Select from: • Loop Start • Ground Start • DID (Wink Start)—available only if the selected trunk is a DID trunk Impedance The resistance of electrical current to alternating current, measured in OHMs.

  • Page 246: Triton Analog Trunk Gs/Ls Properties

    Triton Analog Trunk GS/LS Properties Parameter Description Trunk Seizure Select from: Confirmation • Enable Dial Tone Detection (Outgoing)— detection of outgoing dial tone. • Enable Polarity Detection (Incoming)—detection of incoming polarity. Polarity detection is used when the CO or the connected PBX provides polarity reversal on the tip and ring.
  • Page 247 Trunk Configuration Figure 4. Triton Analog Trunk GS/LS Properties window Note that you can use Apply to… on this dialog box to apply changes to other trunks of the same type. Parameter Description Interface Type Select the type of trunk that will interface with this trunk channel: •...
  • Page 248 Triton Analog Trunk GS/LS Properties Parameter Description Impedance The resistance of electrical current to alternating current, measured in Ohms. Impedance occurs when power or signal is transferred from one circuit to another. When a trunk interface impedance is greatly mismatched with the CO analog line, it may result in static noise and echo heard by IP phone users.
  • Page 249 Trunk Configuration Parameter Description Enable Answer Enables a timeout period of 2 seconds (for ignoring Debounce (Incoming) false CO disconnect signal), after answering an incoming call. Loop Break Duration Disconnects signal if CO breaks loop current. You (ms) can set the duration from 200 to 1000 ms. Tone Disconnect Busy tone (reorder tone, fast busy tone, error tone, etc.) or dial tone (continuous tone, etc.).

  • Page 250: Performing Impedance Match On Your Own

    Triton Analog Trunk GS/LS Properties Parameter Description Rx Level at 600 Ohms The Rx Level measurement at 600 Ohms, obtained by clicking the Test Rx Level button. See Test Rx Level button, below. Test Rx Level button Tests the receiving level of the trunk channel on a call to your local CO’s Milli-Watt Test Number after you set the Impedance parameter to 600 Ohms and the Rx Gain to 0dB.
  • Page 251 Trunk Configuration displayed, with information relevant to this trunk: Figure 5. Match Impedance dialog box The Impedance parameter setting in the main dialog box is changed to the best match selection, and the measurement for noise and returned echo is performed with this impedance setting. The results of this measurement are displayed in the Diagnosis section of the main dialog box.

  • Page 252: Measuring The Rx Level Of A Trunk Channel

    Triton Analog Trunk GS/LS Properties The Match Result Button Clicking the Match Result button shows you the result you got the last time you clicked the Match Impedance button for that trunk. The following dialog box is displayed: Figure 6. Impedance Match Result dialog box Measuring the Rx Level of a Trunk Channel In order to perform this test, you need to obtain the local CO’s Milli-Watt Test Number from your CO.

  • Page 253: If You Need To Improve The Rx Level

    Trunk Configuration Click the Test Rx Level button. When the test is complete, the Test Rx Level dialog box is displayed: Click OK. The Rx Level measurement is displayed in the Diagnosis section of the main dialog box. If you call your local CO’s Milli-Watt Test Number, the acceptable range for Rx Level should be between -6dB and -3 dB, with -5dB being ideal.

  • Page 254: If You Don't Have The Milli-Watt Test Number

    Triton Analog Trunk GS/LS Properties If You Don’t Have the Milli-Watt Test Number If you don’t have the local CO’s Milli-Watt Test Number, you can follow the steps below to measure the line loss when calling two local trunks: Copy \AltiServ\Phrases\Lang1\phrase9900 to \AltiServ\Phrases\LangCustom folder.
  • Page 255 Trunk Configuration Set the Timeout to Repeat Current Level. Figure 8. Setting Timeout to Repeat Current Level Set trunk In Call Routing of the tested trunks to this AA. Figure 9. Setting trunk In Call Routing to an AA Call from one trunk to another one. You should hear a 1K Hz tone playing at the originating side.
  • Page 256 Triton Analog Trunk GS/LS Properties While the tone is playing, measure the Rx Level at the trunk that is making the outgoing call. • If the reading is less than -6 dB, for example -3 dB, take the following steps to attenuate the gain for the Triton Analog Trunk to IP phone connection: a) Go to VoIP Board configuration and click the Advance button.

  • Page 257: Triton Voip Trunk Configuration

    Trunk Configuration Triton VoIP Trunk Configuration To configure a Triton VoIP channel, select a Triton VoIP channel from the trunk channels list in the Trunk Configuration window, then click the Trunk Properties button or double-click the list entry to view the Triton VoIP Trunk Line Configuration dialog box.

  • Page 258: H.323 Configuration

    Triton VoIP Trunk Configuration H.323 Configuration The primary configuration section for Triton VoIP is H.323 Configuration, with the following settings: Parameter Description FastStart Enable Fast connect feature allowing endpoints to establish channels without waiting for an H.245 connection to be opened. H.450 MWI Enable Message Waiting Indication (MWI) feature which activates a message waiting light on an IP phone to...
  • Page 259 Trunk Configuration with the following settings: Parameter Description Codec By default, G.711 (provides toll quality digital voice encoding), G.723/G.729 (uses low rate audio encoding to provide near toll quality performance under clean channel conditions) and G.723.1 codecs are automatically enabled. These option are not configurable.
  • Page 260 Triton VoIP Trunk Configuration Parameter Description G.711/G.723/G.729 Indicates the delay, in milliseconds, used to buffer Jitter Buffer Range G.711/G.723/G.729 voice packets received from the (ms) IP network. Voice packets sent over the IP network may incur different delays due to network load or congestion.

  • Page 261: Triton T1/Pri Trunk Properties

    Trunk Configuration Triton T1/PRI Trunk Properties To configure a Triton T1/PRI channel, select a Triton T1/PRI channel from the trunk channels list in the Trunk Configuration window, then click the Trunk Properties button or double-click the list entry to view the Triton T1/E1 Trunk Line Configuration dialog box.
  • Page 262 Triton T1/PRI Trunk Properties Parameter Description Protocol You can set Protocol to one of the following: • E&M Wink Start (default) • E&M Immediate Start • Ground Start • Loop Start For signaling from one board to another, only FXS (Foreign Exchange Subscriber) is supported.
  • Page 263 Trunk Configuration Parameter Description Incoming Select up to five incoming symbols to collect from the sequence Caller ID or DID digits: • None • # • * • # or * • Caller ID • DID/DNIS Selecting ‘None’ in any field of the sequence will terminate the sequence and automatically disable subsequent entries in the sequence.

  • Page 264: Caller Id And Did Incoming Sequence Example

    Triton T1/PRI Trunk Properties Caller ID and DID Incoming Sequence Example The following is an example of a Caller ID and DID/DNIS incoming sequence window. Figure 12. Incoming Sequence window When a call comes in, the system tries to match the incoming sequence to either the first or second Incoming Sequence Digit String sequence.

  • Page 265: Incoming Call Routing

    Trunk Configuration Incoming Call Routing To set incoming call routing for a trunk, select the trunk in the General window, then click the In Call Routing tab in the Trunk Configuration window to display the In Call Routing window. The trunk location appears in the title bar.

  • Page 266: Web Ip Calls

    Outgoing Call Blocking • Route to an extension selected in the drop-down list • Route to an Auto Attendant number selected in the drop-down list • Route to a Line Park line selected in the drop-down list (see “Line Park Configuration”...
  • Page 267 Trunk Configuration Figure 14. Out Call Routing window, Trunk Configuration If you select Trunk allowed for Outside Calls at Any Time, call restrictions set in System Configuration, Outcall Routing, and Extension Configuration still apply to calls made on the trunk. If you select Outside Calls Allowed According to The Following Schedules, you can then use the Schedule 1, 2, and 3 options to set up to three different time periods during which calls are allowed.
  • Page 268 Outgoing Call Blocking 7-30 AltiWare OE System Installation & Administration Manual...

  • Page 269: Out Call Routing Configuration

    H A P T E R Out Call Routing Configuration Out Call Routing Configuration allows you to define default routes for outgoing calls as well as special routing for specific prefixes. A route definition consists essentially of a name and a group of trunks, listed in the order accessed for outgoing calls.

  • Page 270: Working With Route Definitions

    Working with Route Definitions Accessing Out Call Routing Configuration To access Out Call Routing Configuration, select Out Call Routing Configuration... on the Management Menu. Working with Route Definitions The Route Definition tab is the default view on the Out Call Routing Configuration window.
  • Page 271 Out Call Routing Configuration Adding Route Definitions To add a route definition: Click Add under the route definition list. The Add an entry dialog box appears: Figure 2. The Add an entry dialog box Type in a name and index number: •...

  • Page 272: Setting Default Routes

    Setting Default Routes • Member and Non Member Trunks Use this to define the trunks and trunk order for the route. Member Trunks—displays the trunks assigned to the selected route. The order in which member trunks are added determines the order in which the trunks are accessed.

  • Page 273: About Call Routing And 911 Calls

    Out Call Routing Configuration Click the Default Routes tab in the Out Call Routing Configuration window to display the Default Routes window. Figure 3. Default Routes window, Out Call Routing Configuration For each of the four types of calls, you can use the drop-down lists to select up to six route definitions.

  • Page 274: Setting Dialing Pattern Routing

    Setting Dialing Pattern Routing Setting Dialing Pattern Routing You can use the Dialing Pattern window to create or disallow routing for specific dialing patterns. As noted in “About Restricting Outgoing Calls” on page 8-1, there are three AltiWare functions to restrict outcalls, of which the Call Restriction setup of System Configuration takes precedence.
  • Page 275 Out Call Routing Configuration Adding a Dialing Pattern Definition 1. Click Add to open the Add an entry dialog box. 2. Type in a Prefix number, select the pattern length, then click OK. Note: The pattern length tells the system to wait for n number of digits to be dialed before executing the route or disallowing the call.
  • Page 276 Setting Dialing Pattern Routing Example: 10-Digit Dialing A sample use of dialing patterns is enabling 10-digit dialing, which some geographical areas require. Normally, AltiServ prepends a “1” to 10-digit numbers when users use single-click calling features such as zoomerang or calling from a Contacts list in AltiView or a TAPI-enabled application.
  • Page 277 Out Call Routing Configuration In the Dialing Pattern page of Out Call Routing Configuration, add dialing pattern definition entries for the following prefixes: • prefix = 0, length = 11 • prefix = 00, length = 14 • prefixes = 1-9, each length = 7 In the Route Priority field, use the drop-down list to select the En- Bloc route definition (assigned in Step 2).
  • Page 278 Setting Dialing Pattern Routing The Dialing Pattern page should look as follows: With this configuration, the system will see that all digits have been collected and will send digits to the CO, instead of waiting 7 seconds for the dialing to finish. 8-10 AltiWare OE System Installation &...

  • Page 279: Auto Attendant Configuration

    H A P T E R Auto Attendant Configuration Auto Attendants perform simple call processing tasks such as transferring calls to extensions to the AltiGen Voice Mail System or the operator, or giving information and secondary options. It can also provide general information that is frequently asked, such as company address.
  • Page 280 1. Before you configure tasks for one or more Auto Attendants, you should plan the entire setup. Decide how many options you will provide at each menu and how many menu levels you will use. Based on the action choices in each menu, write down the appropriate prompts or phrases that are to be played at each menu level.

  • Page 281: Example: Auto Attendant Planning

    Auto Attendant Configuration Example: Auto Attendant Planning 100, Phrase 10 110, Phrase 20 Auto Attendant ID: Auto Attendant ID: Main Menu for XYZ Office Express Support Digit Meaning Action Digit Meaning Action Reserved Collect Installation Call Extension Extension (Huntgroup Extensions 350) Collect Extension...

  • Page 282: Adding Auto Attendants

    Adding Auto Attendants Adding Auto Attendants The first 16 Auto Attendants are provided by default with the menus blank. You can edit these as described in “Editing Auto Attendants” on page 9-5. You don’t need to add a new Auto Attendant if you’re going to use 16 or fewer.

  • Page 283: Editing Auto Attendants

    Auto Attendant Configuration Select an ID in the drop-down list and type in a descriptive Name for Auto Attendant, then click OK. • Edit—opens the Auto Attendant window, where you can edit the Auto Attendant as described in “Editing Auto Attendants” on page 9-5. •...
  • Page 284 Editing Auto Attendants Figure 2. Auto Attendant window Tip: You can use the Hide ‘No Action’ Items check box to hide items that are set to ‘no action.’ This will give you a cleaner view of your various action items. 9-6 AltiWare OE System Installation &...

  • Page 285: Configuring Menu Items

    Auto Attendant Configuration Configuring Menu Items For any menu item you want to use, you make an action assignment. If you want the assignment to expand the menu to the next level, choose the assignment, Level—Expand Tree. To make an assignment, select a menu item in the menu tree at the left, then configure it using the entries at the right.
  • Page 286 Editing Auto Attendants • Prompt—select the prompt number that is to be played for incoming calls. Prompts are numbered in the range of 0–300. The default prompt is 1, a generic greeting. See “Using Pre-Recorded Prompts” on page 9- 12 to see the script of this prompt and other AltiGen supplied pre- recorded prompts.

  • Page 287: Collecting Digits

    Auto Attendant Configuration Table 10. Auto Attendant Actions Action Description Call - Collect Exten- Call the extension entered by the user. sion Call - Directory Ser- Lists the system users and their extensions to the vice caller. For this to work properly, users need to record their directory names.
  • Page 288 Editing Auto Attendants To use the Collect Digits action: Selecting the Collect Digit action, first set the following additional parameters: Figure 3. Collect digits • Text Tag—a name for this set of options. To display the digits the caller entered in response to this auto attendant request on the IP phone of the person answering the call, enter DISP in this field (DISP stands for “display”...

  • Page 289: Making Auto Attendant Assignments

    Auto Attendant Configuration If the Collect Digits action fails (due to time out or not enough digits are collected), you can set the Auto Attendant to take a failover routing, or back up action. Use the dropdown list (If failed, go to menu item:) to select a menu path that will serve as the failover action.

  • Page 290: Using Pre-Recorded Prompts

    Phrase Management Using Pre-Recorded Prompts AltiWare provides ready-to-use pre-recorded phrases. Phrase 0001 is the default Auto Attendant greeting at the root menu level. Phrases 0291 through 0297 are phrases used for group queue prompts. Phrase # Phrase 0001 Thank you for calling. If you know the extension of the person you wish to speak with, please enter it now.

  • Page 291: Using Professionally Recorded Phrases

    Auto Attendant Configuration To record a custom phrase: Log in from any telephone on the system with the system manager’s extension and password. This brings you to the AltiGen Voice Mail System Main Menu. Press 6 for the Phrase Management option. Press 2 to record a phrase.
  • Page 292 Phrase Management • If you are using a studio other than Worldly Voices, the conversion utility is available from AltiGen’s Support Web site at http:// support.altigen.com. This utility allows you to convert an audio file recorded at either 8KHz or 11.025KHz in the WAVE format to an AltiWare playable audio file.

  • Page 293: Extension And Group Configuration

    H A P T E R Extension and Group Configuration There are four types of extensions: • Physical Extensions are associated with a physical port and device, usually a telephone set. This is what most users think of as an extension.
  • Page 294 • Workgroups. The primary use of a workgroup is to have specific calls answered by a designated group of extension users—when the workgroup extension is dialed, the system hunts for an available member extension to which to route the call. You can use workgroups for various purposes, for example, in selecting a workgroup as a System Operator.

  • Page 295: Setting Up Extensions

    Extension and Group Configuration Generally, you work on extension configuration by selecting an extension in the General window, then clicking another tab to work on the settings in some other window. The features and functions available in the Extension Configuration windows vary depending on the type of extension selected. When you select an extension in the General window—the first window you see when you first launch Extension Configuration—and work on it under other tabs, the extension number appears in the window title bar.
  • Page 296 Setting up Extensions The General window is the default tab displayed when you open the Extension Configuration window. If you’re viewing another Extension Configuration window, you can click the General tab to open the General window. Figure 1. General window, Extension Configuration 10-4 AltiWare OE System Installation &...

  • Page 297: Adding New Extensions

    Extension and Group Configuration Adding New Extensions To add a new extension: Click the Add button in the General window. The Add New Extension dialog box opens. Figure 2. Add New Extension dialog box Figure 3. Add New Extension dialog box with ACC License Type in an Extension Number.

  • Page 298: Establishing Basic Extension Attributes

    Setting up Extensions “Setting a System Number Plan” on page 5-4. Select the Type of extension from the options—Physical, Virtual, or Huntgroup. The Workgroup option is enabled with the ACC License. Note: See the discussion of the different extension types on page 10- 1.
  • Page 299 Extension and Group Configuration A valid password cannot be the same as its extension number and must be 4–8 digits (numbers or letters A–Z) in length. Basic password patterns, such as repeated digits (1111), consecutive digit strings (1234), or digits that match the extension (Ext. 101 using 1012, 9101, 10101, etc.) are not allowed.
  • Page 300 Setting up Extensions • Project ID—used for CDR purposes, an extension can be assigned a project ID number (0 - 99),which is logged into CDR for all calls made by the agent extension. • Transmitted CID—each extension number can be assigned a caller ID number.

  • Page 301: Agent Check Box

    Extension and Group Configuration Agent Check Box Checking this box allows the extension to be added as a member of one or multiple huntgroups or workgroups. “(Agent)” will displayed in the extension’s Type field, next to the extension type. When selecting which extensions should be members of a workgroup, only agents can be assigned.

  • Page 302: Setting Email Options

    Setting up Extensions WARNING! Listening in to or recording a conversation without the consent of one or both parties may be a violation of local, state and federal privacy laws. It is the responsibility of the users of this feature to assure they are in compliance with all applicable laws.

  • Page 303: Changing The Extension Location Or Type

    Extension and Group Configuration — Keep Messages as Saved Further, if you enable mail forwarding, you can use the check boxes whether you want to Forward Email, Forward Voice Mail, or both. Changing the Extension Location or Type Changing the Type The type of extension is set when you create the extension: physical, virtual or huntgroup/workgroup pilot, described on page 10-1.

  • Page 304: Setting Voip Codecs

    Setting up Extensions • Using static IP addressing, the extension user logs in from the station having the IP address. An advantage for virtual extensions is that the user doesn’t have to log in at all; when the user connects to the system, the extension is immediately recognized as an IP extension.
  • Page 305 Extension and Group Configuration Figure 4. VoIP Codec Configuration window Parameter Description System Preferred Use the drop-down list to select the preferred codec Codec (G.723/G.729) for the system’s VoIP configuration, either G.723.1 or G.729. Static IP Extensions Lists IP extensions with static IP addressing you have created in the Extension Configuration window Servers Lists other Contact Manager servers you have...
  • Page 306 Setting up Extensions To set the codec of an IP extension with static IP addressing: Select the extension in the Static IP Extensions list. In the drop-down below the list, select the codec to use for this extension. To set the codec for a connection to another AltiServ server: Select the server in the Servers list.
  • Page 307 Extension and Group Configuration To set ranges and values for dynamic IP addressing when only using a 30-Port IP Board: In the G711 IP Ranges list, click the Add button. The Add IP Codec Setting dialog appears. Figure 6. Add IP Codec Setting In the Add IP Codec Setting dialog, specify Range to set a range of dynamic IP address.

  • Page 308: Setting The Line Properties

    Setting up Extensions Setting the Line Properties For a physical extension, you can configure hardware options on the board port used for the extensions. To do so, select the extension number in the list of extensions, then click the Line Properties button to open a dialog box that is specific to the board using for the extension.
  • Page 309 Extension and Group Configuration Parameter Description Caller ID Signal Message format with which to send Caller ID Format information: • None • SDMF—Single Data Message Format for supporting and sending a single data type, such as phone numbers. • MDMF—Multiple Data Message Format for supporting and sending multiple data types, such as name and number information.
  • Page 310 Setting up Extensions You can also access this window by double-clicking a span in Channel Mapping List of the Triton Analog Station Board configuration window. Figure 8. Triton Analog Extension Line properties dialog box Configure the following hardware extension-specific features: Parameter Description Caller ID Signal...

  • Page 311: Feature Profile

    Extension and Group Configuration Parameter Description Flash Duration Specifies the Flash Duration time in milliseconds: • 50-600 • 100-700 • 150-800 • 200-900 • 300-1000 Ringing Frequency Specifies the number of rings: 28 or 20 Line Disconnect The loop break desired for answering supervision, Signal either 200 or 600 ms.

  • Page 312: Phone Display Options

    Setting up Extensions Phone Display Options For analog and IP phones, the administrator can select what information is to be displayed. Depending on the number of display lines on the LCD, the phone can be set up to show two lines of specific caller information on the display.

  • Page 313: Setting Up Groups

    Extension and Group Configuration In AltiAgent, click the Call Memo button. The Memo dialog box opens. In the Memo field, enter DISP= and follow that with your text (for example, DISP=new customer) in the Memo field. DISP (for “display”) is case-insensitive and supports only inbound trunk calls. Alti-IP 600 Phone Display Notes For the Alti-IP 600, the Name Line displays caller information under the following conditions:...

  • Page 314: Establishing Group Membership

    Setting up Groups There are three sets of Agent Configuration steps to set up groups: • The first step is creating a group pilot number, a type of logical extension, as described in “Setting up Extensions” on page 10-3. • Once the group pilot number is created, you can use the Group configuration window to set up parameters for the group.
  • Page 315 Extension and Group Configuration If you select an extension in the Extension Configuration General window, then click the Group tab, you open the Extension view of the group window, which provides for assigning groups to the selected extension. This section discusses the first way first. Important: Regardless of which way you add extensions to groups, the order in which you add extensions can have consequences.

  • Page 316: Adding Extensions To Groups

    Setting up Groups Adding Extensions to Groups To add extensions to a group, select the group number (huntgroup or workgroup) in the list of extensions in the General window, then click the Group tab. The group number appears in the window title bar. For huntgroups, the Group window appears as follows: Figure 9.
  • Page 317 Extension and Group Configuration For workgroups, the Group window appears as follows: Figure 10. Workgroup View of Group Window, Extension Configuration Adding or Removing Members To add extension(s) to the selected group: In the Group view of the group window, click the extension number(s) in the Not Member list.
  • Page 318 Setting up Groups Setting the Audio Peripheral Options In the group view of the Group window, you can also set audio peripheral options—which greetings and updates to use, and so forth. For each group you can either use the system default audio peripheral configuration or you can set up a custom configuration.

  • Page 319: Assigning Groups To Extensions

    Extension and Group Configuration Supervisor Queue Control When the Allow Call Redirect check box is enabled, this allows a workgroup supervisor to redirect queue calls. Quit Queue Option The queue quit feature gives a caller the option of leaving a workgroup queue at any time by pressing # or 0.
  • Page 320 Setting up Groups To open the Extension view of the Group window: Select the Virtual or Physical extension number in the list of extensions in the General window. Click the Group tab. The Extension view of the group window opens, with the extension number appearing in the window title bar.

  • Page 321: Setting Wrapup Time

    Extension and Group Configuration To remove groups assigned to a physical or virtual extension: Click the group number(s) in the Member list. Click the Remove button to move them to the Not Member list. Setting Wrapup Time In the Extension view, you can set the Wrapup Time for the selected physical extension.

  • Page 322: Operation Notes

    Setting up Station Speed Dialing To set the extension Inter Call Delay time: Check the Inter Call Delay box. Using the drop-down lists, select the seconds for the delay. The default is 0 seconds. Operation Notes • Conference calling may not work properly when an internal call is made to workgroup that has Ring All Available Members setting.
  • Page 323 Extension and Group Configuration To work with Speed Dialing settings, select the extension number you want to work with from the list in the Extension Configuration General window, then click the Station Speed tab. Figure 12. Station Speed Dialing window, Extension Configuration AltiWare OE System Installation &...

  • Page 324: Setting The Mailbox Options

    Setting the Mailbox Options Editing Speed Dial Entries To add or edit an entry: Double-click the Station Speed ID number you want to work with, or select the number and click Edit. Or click Add to add an entry. A dialog box appears: Select the ID number using the drop-down arrow, type in a name for the Speed Dial entry, then type in the full number as you would dial it,...

  • Page 325: Setting An Information-Only Mailbox

    Extension and Group Configuration Figure 13. Mailbox Setting window, Extension Configuration Note: You can use Apply to to apply mailbox settings to one, some, or all extensions. Setting an Information-Only Mailbox You can select the Information Only Mailbox check box to set virtual or physical extension mailboxes to Information Only, then click Apply to to set one or more extension mailboxes.

  • Page 326: Disabling A Mailbox

    Setting the Mailbox Options Disabling a Mailbox When you disable a mailbox, the normal greeting is played but callers cannot leave messages. Synchronizing with Exchange Server If your system is set up to synchronize with an Exchange Server, you can select the Enable Exchange Message Synchronization check box to enable synchronization for voice mails.

  • Page 327: Press "0" Option

    Extension and Group Configuration Press “0” Option This option allows a caller to press “0” while listening to this extension’s greeting. Use the drop-down list to select one of the following forwarding destination for the call: Voice Mail, Auto Attendant, Extension, Group, Operator (default), Outside Number, Application Extension, Line Park or Paging Trunk.

  • Page 328: Setting The Message Types For Notification

    Setting Message Notification Options Figure 14. Notification window, Extension Configuration Individual users can also configure Message Notification within the AltiGen Voice Mail System. Note: You can use Apply to to apply notification settings to one, some, or all extensions. Setting the Message Types for Notification Select the types of messages for which the extension user is notified: •...

  • Page 329: Emergency Notification

    Extension and Group Configuration Important: If Urgent Voice Messages Only is selected and notification schedule is set to Non-Business Hours, if the extension receives an urgent message that is received and not listened to during normal business hours, the system will perform notification as soon as the system enters non-business hours.

  • Page 330: Setting Notification Timing

    Setting Message Notification Options and the System Main Number (as configured on the General window of System Configuration), which will be displayed on the user’s pager. The operator is also given the option to repeat these numbers by pressing ‘#’. Outcall to Cellular or PCS Phone Numbers When an outcall is made by the system (for One-Number-Access, Mes- sage Notification, Zoomerang, Call Forwarding, etc.) to a cellular or PCS...

  • Page 331: Enabling Message Notification

    Extension and Group Configuration Enabling Message Notification After configuring your message notification settings, to enable message notification, check the “Allow Calls to be Transferred/Conferenced/ Forwarded to an Outside Number” field in the Restrictions page of Extension Configuration. Configuring Calling Restrictions Available restrictions on outgoing calls from extensions range from no restrictions to allowing internal calls only.

  • Page 332: Setting Call Restriction Options

    Configuring Calling Restrictions To work with extension call restrictions, select the extension number you want to work with from the list in the Extension Configuration General window, then click the Restriction tab to open the Restriction window. Figure 15. Restriction window, Extension Configuration Note: You can use Apply to to apply call restriction settings to one, some, or all extensions.

  • Page 333: Setting Other Call Restrictions

    Extension and Group Configuration • Allow Internal/Local Calls AND Restrict Other Calls by Allowing Certain Prefixes—internal calls, local calls and prefixes you specify in the Prefixes Allowed boxes. Include all relevant prefix numbers, for example, starting with 1 + prefix. •...

  • Page 334: Setting Answering Options

    Setting Answering Options Setting Answering Options Answering options include forwarding, handling busy calls, handling no- answers, group call handling, and other options. Which options are available depends on the type of extension. Groups, virtual and physical extensions each use somewhat different answering options. You can use Apply to…...
  • Page 335 Extension and Group Configuration To work with extension answering options, select the extension number from the list in the Extension Configuration General window, then click the Answering tab to open the Answering window. Figure 16. Answering Window (Extension View), Extension Configuration AltiWare OE System Installation &...
  • Page 336 Setting Answering Options Figure 17. Answering Window (Huntgroup View), Extension Configuration 10-44 AltiWare OE System Installation & Administration Manual...

  • Page 337: Forwarding All Calls

    Extension and Group Configuration Figure 18. Answering Window (Workgroup View), Extension Configuration Forwarding All Calls Call Forwarding is available to all three types of extensions. This is the Call Forwarding feature that is also accessible by the extension user by dialing #36. A One Hop Limit to Call Forwarding for a Transferred Call There is a one hop limit to call forwarding when the call that is being passed is a transferred call.
  • Page 338 Setting Answering Options A 10-Hop Limit to Call Forwarding for Direct Calls For direct calls, there is a “10-hop” limit to call forwarding. For example, extension 100 forwards to extension 101, 101 forwards to 102, 102 forwards to 103, and etc. through extension 120. A call to extension 100 will be forwarded to 101, which will forward to 102, which will forward to 103, and etc.

  • Page 339: Do Not Disturb

    Extension and Group Configuration • To Free Format—designed mainly for extension port fax. This option is available only to virtual extensions. The forwarding target can be an extension, a huntgroup or a workgroup. Note: Using an IP extension, APC extension, or Paging Group as a forward target is not supported.

  • Page 340: Handling Busy Calls

    Setting Answering Options Handling Busy Calls You have several options for handling calls while the extension is busy, and again, the options vary depending on the extension type. If you do not enable busy call handling, the caller simply hears a busy signal. To enable the options, select the Enable Busy Call Handling check box, then select from the following options: •...

  • Page 341: Handling Unanswered Calls

    Extension and Group Configuration Handling Unanswered Calls The No Answer Call Handling function provide options for handling calls when no one answers the extension within a specified number of rings. Except for Enabling One Number Access, these options are not available to virtual extensions.

  • Page 342: Setting Huntgroup Handling

    Setting Answering Options Enabling RNA/Logout Handling This “Ring No Answer” check box option is available only to workgroups, and only when Enable No Answer Handling is selected. When an agent is rung and there is no answer, that member’s extension is automatically logged out of the workgroup.

  • Page 343: Setting Workgroup Handling

    Extension and Group Configuration Setting Workgroup Handling For workgroup numbers, the Extension Configuration Answering window lets you set the handling of normal inbound calls, and how to route the incoming call to an extension, using one of the following options: •...
  • Page 344 Setting Answering Options Note: If an incoming call encounters RNA for every agent in the group AND No Answer Call Handling is set to “Forward to Next Member”, the call will be forwarded according to these settings. If you do not set options here, the call will go to the group’s voice mail after ringing all agents.

  • Page 345: Configuring One Number Access

    Extension and Group Configuration Configuring One Number Access One Number Access (ONA) allows you to identify specified callers to be connected to the user without having to dial more than one number. The system searches for the caller and, if a match is found, searches for the user through specified forwarding numbers and connects the call if possible.

  • Page 346: One Number Access Options

    Configuring One Number Access Figure 19. One Number Access window, Extension Configuration Note: You can use Apply to to apply some ONA settings to one, some, or all extensions of the same type—physical to physical, huntgroup to huntgroup, etc., but only if the extensions are ONA enabled in the Answering window.

  • Page 347: Call Screening

    Extension and Group Configuration If you select this last option, Enabled based on the following schedules, you can then select and set up to four different time periods—Schedules 1 through 4—using the From and To time drop-down lists. After choosing any of the enabling options, you set the Verify Caller ID and Forwarding choices, and these are discussed below.

  • Page 348: Specifying Forwarding Numbers

    Setting Up Monitor Lists Using a Password Verification You can also enter a random “password” number such as “5555” so that any caller who knows this password can use ONA to find you, regardless of where they are calling from. Once you’ve set this up, you need to instruct the caller to dial 1 during your personal greeting then enter the “password”...
  • Page 349 Extension and Group Configuration Restrictions and Defaults • Monitoring is effective for physical and virtual extensions; physical and virtual extensions have monitoring rights, and can be monitored. If you place a physical or virtual extension in a Monitor List, that extension will show in the client user’s Change Monitor window.

  • Page 350: Configuring A Monitor List

    Setting Up Monitor Lists Configuring a Monitor List To set up a monitoring list, select the extension number to receive the monitoring rights from the list in the Extension Configuration General window, then click the Monitor List tab. Figure 20. Monitor List window, Extension Configuration To add members to the list: From the Monitor Available list, select the extensions to add to the extension user’s AltiView Change Monitor window.

  • Page 351: Setting Up Ip Extensions

    H A P T E R Setting Up IP Extensions IP extensions communicate with the AltiServ system using IP-based protocols to carry voice and signaling data. Instead of PSTN, they use a data networking connection such as an Ethernet 100-Base-T (RJ-45). AltiServ supports only those devices that are based on H.323 protocol.

  • Page 352: System Requirements

    System Requirements IP Connections and Voice Quality Voice quality can degrade when multiple IP connections use DSL; the exact numbers will depend on your bandwidth and the number of IP connections active at one time. If you encounter this problem, you may need to reduce the number of IP extensions.

  • Page 353: Clients

    Setting Up IP Extensions code> + <extension number>. Make sure you can have a two-way conversation on this VoIP call. For details on using the IP dialing table, see “Defining an IP Dialing Table” on page 5-28. Also see “Setting VoIP Codecs” on page 10-12. For each extension for which you are enabling IP extensions, check Enable IP Extension on the General tab of the Extension Configuration window.
  • Page 354 Configuration • AltiGen IP Phone • AltiView integrated with IP Talk For details on configuring these devices, see the documentation that AltiGen provides with each. 11-4 AltiWare OE System Installation & Administration Manual...

  • Page 355: Altigen Ip Phone Configuration

    H A P T E R AltiGen IP Phone Configuration AltiWare OE supports the IP 710, IP 705 and Alti-IP 600 series of IP phones, AltiGen’s H.323-compliant, business telephones that provide voice communication over an IP network. To configure the AltiGen IP phone, select AltiGen IP Phone Configuration from the System Management menu.
  • Page 356 After creating the IP extensions, you can set the following parameters on the General tab: Parameter Description General Lets you specify the IP address of the AltiServ system the IP phone is connected to. The version of software associated with AltiServ is automatically displayed in the Version field.
  • Page 357 AltiGen IP Phone Configuration After setting parameters on the General tab, go to the tab that corresponds to the phone type, and configure the soft keys (plus the Display Workgroup Status field on the Alti-IP 600 and IP 705). Soft key settings are described in the next table.
  • Page 358 Parameter Description Soft Keys Use the drop-down list to assign one of the following functions to the desired keys: • N/A - when selected, the corresponding soft key cannot be used. • BLF (Busy Lamp Field) - when selected, enter an extension number in the field below;...
  • Page 359 AltiGen IP Phone Configuration Soft Key • Call Record - when selected, the IP phone user can start and/ or stop voice recording on demand. In the Extension Configuration screen on the General page, Record on demand to extension VM or Record on demand to central location must be enabled in the Call Recording Options field.
  • Page 360 Apply To Button The Apply To button works with the following parameters: General, H.323, TFTP Server field (Reset IP Phone and Boot Download options cannot be applied to multiple extensions), Display Workgroup Status and Debug. Copy From Button The Copy From button allows you to copy Function Key settings from one IP phone setting to another.

  • Page 361: Line Park Configuration

    H A P T E R Line Park Configuration A line park is a new kind of call park method tied to trunks and Alti-IP phones. A set of lines, defined as a Line Park Group, where trunk or extension incoming calls can be directly routed to the Line Park Group. Extensions and agents can park calls in the Line Park Group and anyone can pick up parked calls using #51.
  • Page 362 To set up a Line Park Group: Open the Line Park Configuration window. In the Group field (left side of window), click the Add button, then enter a name in the Add Line Park dialog box, and click OK. Figure 2. Add Line Park dialog box In the Member Lines field, use the Add button to add members to the Line Park Group.

  • Page 363: Paging Group Configuration

    H A P T E R Paging Group Configuration A paging group is a set of extensions using Alti-IP 600 phones that can receive station paging. Any extension user can use #46 (Paging for IP Phones feature code) to page this group. By default, any member added to a paging group will automatically have logged in status.
  • Page 364 To set up a Paging Group: In the General window of Paging Group Configuration. click the Add button, then enter a number for the paging group in the Add New Group dialog box and click OK. Figure 2. Add Line Park dialog box In the Group Information field, type in the following: •...
  • Page 365 Paging Group Configuration To Activate IP Paging: Press #46 followed by huntgroup number on your IP phone. Note: Both analog and IP phones can initiate paging over IP. However, only IP phones can receive group paging. Also, you cannot set up a speed dial on the Alti-IP 600 phone for group paging.
  • Page 366 14-4 AltiWare OE System Installation & Administration Manual...

  • Page 367: Alti-Mobile Extensions

    H A P T E R Alti-Mobile Extensions An Alti-Mobile Extension AltiGen’s IP-PBX extension features to remote workers using cell phones or home phones via a trunk interface. When configured, the property of trunk interface is changed to simulate an extension.
  • Page 368 Figure 1. Alti-Mobile Extension Diagram To set up an Alti-Mobile Extension: Select a Triton trunk (PRI trunk strongly recommended) to be used as a mobile trunk. To configure the Triton trunk, select the Triton trunk from the trunk channels in the Trunk Configuration window, then 15-2 AltiWare OE System Installation &...
  • Page 369 Alti-Mobile Extensions click the Trunk Properties button, or double-click the list entry to view the Triton Trunk Line Properties window. Figure 2. Triton Analog Trunk Line Properties Window AltiWare OE System Installation & Administration Manual 15-3...
  • Page 370 Figure 3. Triton T1/E1 Trunk Line Properties Window Figure 4. Triton ISDN PRI Trunk Line Properties Dialog Box Check the Use this Trunk As Mobile Trunk check box. If necessary, continue adding channels as mobile trunks, then restart AltiWare. After AltiWare has restarted, a mobile extension board will 15-4 AltiWare OE System Installation &...
  • Page 371 Alti-Mobile Extensions show up in the Boards View in ACM Admin (MobileExtAnalog or MobileExtDigital). Figure 5. Boards View Assign a virtual extension to a mobile extension port by changing the virtual extension to a physical extension, and then assigning it to a mobile extension port.
  • Page 372 Properties button to invoke the ExtensionAnywhere Mobile Extension Port Configuration dialog box. Figure 7. ExtensionAnywhere Mobile Extension Port Configuration Dialog Box • Target Phone Number - the number that will be dialed when AltiServ tries to ring this Alti-Mobile Extension. Do not include the trunk access code.
  • Page 373 Alti-Mobile Extensions • Mobile Trunk Allocation - select either Shared or Dedicated. Selecting the Dedicated option enables the browse button (...), which in turn, invokes a Mobile Trunks window to select the desired mobile trunk. Figure 8. Mobile Trunks Window •...
  • Page 374 In the Board View of ACM Admin, double-click the mobile extension board. When the next window appears, click the Board Configuration button to open the Mobile Extension Board Configuration window: Figure 9. Alti-Mobile Extension Board Configuration Window • Mobile Extension Ports - allows the user to adjust the number of mobile extension ports (96 ports maximum) •...
  • Page 375 Alti-Mobile Extensions Voice Mail for Alti-Mobile Extensions In some cases, messages for a remote extension (cell phone) will be left on the cell phone's voice mail, instead of the voice mail of the AltiWare extension that is associated with the remote cell phone. This will happen if any of the following is true: 1.
  • Page 376 • The Alti-Mobile Extension’s “Primary Caller ID” field under Caller Identification may need to include the area code. This field requires a perfect match to accept a call from the mobile PSTN phone. Some local COs will send the area code with the Caller ID even though the call is in the home area code.

  • Page 377: Additional Setup

    H A P T E R Additional Setup This section describes additional system features that must be configured through the Management menu or through AltiWare Tools. Audio Peripheral Configuration The Audio Peripheral Configuration window (see Figure 1) is used to set •...

  • Page 378: Configuring Music On Hold And Recorded Announcements

    Audio Peripheral Configuration Configuring Music On Hold and Recorded Announcements Callers will hear the music or recorded announcement configured in Audio Peripheral Configuration only if the user places the caller on hold by pressing FLASH or LINK. If the user presses HOLD (except on the Alti- IP 600), the caller hears nothing.

  • Page 379: Setting Greeting And Update Prompts

    Additional Setup In the Audio Peripheral Configuration window, check the Enable Callers on Hold or In Queue to Listen to Music or Recorded Announcement check box and use the drop-down list to select the IP board. Setting Greeting and Update Prompts To play a prompt before placing the caller into a hold queue: Select the Play Prompt Before…...

  • Page 380: Mvip Clock Configuration

    MVIP Clock Configuration MVIP Clock Configuration Figure 2. MVIP Configuration Dialog Box The Clock Configuration dialog box (see Figure 2) allows the system administrator to automatically run the MVIP test tool at start up, and to automatically or manually choose the master board. If the Automatically run MVIP test tool at startup option is checked, you can further enable testing of the following options—Connection Memory, Connection Register, Data Memory and Cross Talk.

  • Page 381: Feature Tips

    Additional Setup Feature Tips Each time a user logs into the AltiGen Voice Mail System, the user will hear a Feature Tip, helpful tips and reminders of the most useful features for optimal use of AltiServ. There are a total of eleven tips and a different tip is played each time the AltiGen Voice Mail System is accessed.
  • Page 382 Feature Tips 16-6 AltiWare OE System Installation & Administration Manual...

  • Page 383: System Data Management

    H A P T E R System Data Management AltiWare System Data Management provides for backing up data to, and restoring files from, a system hard disk drive or a network drive. This option can only be accessed at the AltiServ system; it is not available from a remote AltiAdmin client.

  • Page 384: Backing Up Files

    Backing up Files Backing up Files To backup files immediately: Open the System Data Management window as described in the preceding section, then select the Backup icon to view the Backup Configuration dialog box. Figure 2. Backup Configuration dialog box In the Components box, select the files you want to back up.

  • Page 385: Scheduling Backups

    System Data Management Scheduling Backups You can set up automated backup on a schedule, and you can select the days, the times, and the target drives and folders for the backup. To set backup schedules: Open the System Data Management window as described above, then select the Schedule icon to view the Backup Schedules dialog box.

  • Page 386: Restoring Backed Up Files

    Restoring Backed up Files Restoring Backed up Files To restore the backed up files: Open the System Data Management window as described in “Using Backup and Restore” on page 17-1, then select the Restore icon to view the Restore Configuration dialog box. Figure 4.

  • Page 387: System Report Management

    H A P T E R System Report Management AltiServ provides system management reports that contain information on system configuration summary, traffic, system log, call detail summary, and IP cumulative traffic statistics. System Summary Report The System Summary report provides summary information on extensions, trunks, and workgroups configured in the system.

  • Page 388: System Log

    System Log The system configuration summary data includes basic attributes on extensions, workgroups and workgroup members (click a workgroup to display the workgroup’s members), trunk location and access, and messaging usage by extension. You can Print this report using the Print button. System Log The System Log window displays information on system operating status.

  • Page 389: Ip Cumulative Traffic Statistics

    System Report Management Use the Log Level dropdown list to view the level of severity for system errors. Level 0 displays the most obvious system errors, Level 5 displays all system errors in specific detail. IP Cumulative Traffic Statistics To view a report of all cumulative IP traffic, click AltiWare IP Traffic Statistics from the Reports menu.

  • Page 390: Resetting Cumulative Statistics

    IP Cumulative Traffic Statistics Parameter Description Packets Lost Displays the number of voice packets that have been lost due to prolonged delays, network congestion, or routing failure. Average Jitter displays the average length of delay per voice packet in milliseconds. This figure should stay under 100 milliseconds.

  • Page 391: Data And Internet Integration

    H A P T E R Data and Internet Integration This section describes how to integrate AltiServ with the Internet and data communications. It will cover the following areas: • Email • Mail forwarding • Exchange integration • AltiReach Setup Network Protocol and Addressing The AltiServ system integrates telephony functions with the LAN and Internet to provide a state-of-the art communication facility with local and...

  • Page 392: Network Address

    Network Protocol and Addressing TCP/IP - Transmission Control Protocol/Internet Protocol (TCP/IP) is the protocol used on the Internet. A protocol stack is a collection of actual protocol layers used to establish a connection across the network that allows dissimilar network devices to exchange information.

  • Page 393: Local Address

    Data and Internet Integration altigen.com com = first level domain name altigen = second level domain name Local Address When you are sending messages among users in a LAN, the local address is used in place of the extended network address. Local addressing is used in a peripheral node or station and is transformed to or from an extended address for delivery purposes.

  • Page 394: Setting Up Email Service

    Setting Up Email Service AltiWare provides users with the ability to record a voice annotation and attach it to an email mixed-media message. This voice recording must be done before the user sends the email in order to send the voice annotation as an attachment to the email.
  • Page 395 Data and Internet Integration • Select and give your ISP a unique Domain Name. Each domain must have a unique name associated with it, such as the address for AltiGen, which is “altigen.com”. • Obtain a Block of IP Addresses and assign a unique IP address to each client on the LAN.
  • Page 396 Setting Up Email Service Click the Protocols tab, then double click on TCP/IP Protocol from the drop-down list box. The TCP/IP Protocol window appears (see Figure 2), where you configure the IP Address, Subnet Mask, and Default Gateway (router). Figure 2. TCP/IP Configuration •...
  • Page 397 Data and Internet Integration Click OK. Figure 3. DNS Configuration window Refer to Microsoft Windows configuration documentation to complete the TCP/IP network setup. Step 4: Notify Your ISP of the Following: Your AltiServ Host Name (host name of the server or server name)— your AltiServ is the server that actually receives the mail or messages.
  • Page 398 Setting Up Email Service window. Be sure that Enable SMTP/POP3 Service (in the E-Mail Messaging Options field group) is deselected. Open the Windows Internet Information Services window by right- clicking the My Computer icon and choosing Manage from the popup. Expand Services and Applications in the tree to view Internet Information Services.

  • Page 399: Setting Up Lan And Internet Email On The Client

    Data and Internet Integration • Select Allow Inbound Internet Mail if AltiServ is the only mail server running on the system. If you are running another SMTP server on the same system (such as Exchange) and you do not want AltiServ to receive inbound Internet mail, you should leave this box unchecked.

  • Page 400: Setting Up An Exchange Server

    Setting up an Exchange Server • Enter the Outgoing Mail (SMTP) Server address. Figure 4. Netscape Mail Server Setup Set up helper applications and general preferences for the email client application (i.e., associates the .WAV files with sound recorder application). Setting up an Exchange Server This section provides you with step-by-step instructions to configure the Exchange Integration feature in AltiWare, for the Microsoft Windows 2000...
  • Page 401 Data and Internet Integration Prerequisites Two Windows servers: • One Windows server with the AltiWare software • One Windows 2000 server with Exchange Server 2000 software Important: When you install the Exchange Server, you must log in as the Domain Administrator, NOT the Local Administrator. Also note that a Windows 2000 server must be the Primary Domain Controller when integrating with an Exchange 2000 Server.
  • Page 402 Setting up an Exchange Server Repeat the same steps on the Exchange server system and make sure the domain names are the same. To verify AltiGen Services: Select Start Programs Administrative Tools Services. A Windows Services dialog box will be shown, as in this example. Figure 5.

  • Page 403: Exchange Server Prerequisites

    Data and Internet Integration A Service startup options dialog box will popup: Figure 6. Service Startup options dialog box Complete the entries in this dialog box as follows: • In the Log On As group, select This Account and set <DomainName>\AltiGen_<ServerName>...
  • Page 404 Setting up an Exchange Server To check the Windows version: Click the Start button, select Run, and type winver in the Run dialog box. To check the Exchange Server version: Click About in the Exchange Administrator. To ping the Exchange Server from AltiWare and vice versa: From the AltiWare system, open a MS-DOS window, and type ping , then press enter.

  • Page 405: Exchange Server Configuration

    Data and Internet Integration Check the status of the following services to see if they are started: • Microsoft Exchange Directory • Microsoft Exchange Event Service • Microsoft Exchange Information Store • Microsoft Exchange Message Transfer Agent • Microsoft Exchange System Attendant If any of these services are not started, select the service and click Start in the Services window to start it.
  • Page 406 Setting up an Exchange Server Go to Programs > Administrative Tools > Active Directory Users and Computers. Right-click on the Users folder and select New, then select User.. Figure 8. Active Directory Users and Computers Window 19-16 AltiWare OE System Installation & Administration Manual...

  • Page 407: Microsoft Exchange Administrator Configuration

    Data and Internet Integration Enter the necessary information for the new mailbox user. Figure 9. New Object User Microsoft Exchange Administrator Configuration Go to Start > Programs > Microsoft Exchange > System Manager. Figure 10. Microsoft Exchange Manager Right-click on the desired server and select Properties to get the following Server Properties window: AltiWare OE System Installation &...
  • Page 408 Setting up an Exchange Server Figure 11. Server Properties window, Exchange Manager 19-18 AltiWare OE System Installation & Administration Manual...
  • Page 409 Data and Internet Integration Go to the Security tab and click Add. Figure 12. Security Tab, Server Properties This opens a Select Users, Computers or Groups window. Click the Advanced button.. Figure 13. Select Users, Computers or Groups Window, Server Properties AltiWare OE System Installation &...
  • Page 410 Setting up an Exchange Server In the advanced version of the Select Users, Computer or Groups window, click Find Now. Figure 14. Select Users, Computers or Groups Advanced Window, Server Properties 19-20 AltiWare OE System Installation & Administration Manual...
  • Page 411 Data and Internet Integration A list of servers appear in the Search Results field at the bottom of the window. Find and select the AltiGen server and click OK. Figure 15. Selecting AltiGen Server from Select Users, Computers or Groups Advanced Window, Server Properties In the Select Users, Computers, or Groups Window, the AltiGen server you selected will appear in the Object Names field.

  • Page 412: Installing Outlook 2000/2003 Client On The Altiware System

    Setting up an Exchange Server Go back to the Security window, and in the Permissions in Administrator field, click the Allow checkbox to allow full control for the new user. Figure 16. Security Tab, Server Properties Installing Outlook 2000/2003 Client on the AltiWare System Outlook 2000 has two modes: Internet Only mode and Corporate or Workgroup mode.
  • Page 413 Data and Internet Integration Only vs. Corporate or Workgroup). Make sure you choose the Corporate or Workgroup mode. After installation is complete, start Outlook 2000 from Start Programs. In the Microsoft Installer wizard, select Microsoft Exchange Server to install, then click Next to move to the next window.
  • Page 414 Setting up an Exchange Server To set Outlook 2003 E-Mail Accounts to Microsoft Exchange Server: Go to Start > Control Panel > Mail. Click the Mail Setup tab. Figure 18. Mail Setup - Outlook Click E-mail Accounts. Enter the name of the Microsoft Exchange Server and User Name for the e-mail account, then click Next.
  • Page 415 Data and Internet Integration Select the Microsoft Exchange Server option, then click Next. Figure 20. E-mail Accounts Setup AltiWare OE System Installation & Administration Manual 19-25...
  • Page 416 Setting up an Exchange Server The original dialog box appears, displaying that the information services that have been added to your profile; click Finish to end this part of configuration. Figure 21. E-mail Accounts Window If the values you entered for Microsoft Exchange Server and Mailbox are correct, you will be able to use Outlook 2003 now.
  • Page 417 Data and Internet Integration If there is a menu item Service, it means Outlook 2000 is in the mode of Corporate or Workgroup. You can move on to the next set of steps. If there is a menu item Accounts, it means Outlook 2000 is in the mode of Internet Only.
  • Page 418 Setting up an Exchange Server Select Corporate or Workgroup and click Next. When a dialog box pops up, click Yes. To configure an Outlook 2000 profile: Start Outlook 2000. Select Services… on the Tools menu to open the Services dialog box. Figure 25.

  • Page 419: Enabling The Exchange Server

    Data and Internet Integration In the Microsoft Exchange Server dialog box that opens, type the Exchange Server name in the Microsoft Exchange Server field and the test mailbox name (e.g. AltiGen Assist) in the Mailbox field. Click Check Name. If you entered valid values, the names will be underlined and the Check Name button will be grayed out.
  • Page 420 Setting up an Exchange Server a. From the Extension Configuration General window (example below), select an extension that needs to be synchronized with Exchange. b. Type the First Name and Last Name exactly as they appear in the corresponding Exchange mailbox in the Global Address List of the Exchange Server.
  • Page 421 Data and Internet Integration In Exchange Administrator, ensure that for each mailbox in Microsoft Exchange Server to be synchronized, the First Name and Last Name are exactly as they appear in their corresponding extensions in ACM Administrator. Important:The Middle Initial field should be empty for Exchange Server mail accounts in order for Exchange Integration to work properly.

  • Page 422: Testing The Exchange Server Setup

    Setting up an Exchange Server Select the Messaging tab, and under the E-mail Messaging Options, check the Synchronize with Exchange Server box only. Figure 30. Messaging window, Voice Mail Configuration Enter the name of the Exchange Server (e.g. MAILSERVER) in the space provided and click Apply.

  • Page 423: Troubleshooting Tips

    Data and Internet Integration To check Deletion Notification: Delete this message from Outlook. Wait for a couple of minutes, and then log on to extension 100’s voice mail from a phone. The voice mail should no longer be there. If any of these tests fail, consult the “Troubleshooting Tips” section. Troubleshooting Tips To check profiles: Log on to the AltiWare system as the AltiGen service account (e.g.
  • Page 424 Setting up an Exchange Server Notes • Email client confirmed to work on the AltiWare system is Outlook 2000 (using Corporate or Workgroup mode). Note that this is the client installed on AltiWare host. The client running on the end user computer is irrelevant.

  • Page 425: About Altireach Configuration

    Data and Internet Integration • In Windows 2000, Scripts and Executables is selected in the Execute Permissions drop-down list. About AltiReach Configuration The AltiReach Call Management system allows AltiServ to provide remote and local desktop call management to users using the Intranet or Internet via a standard Web browser.
  • Page 426 About AltiReach Configuration 19-36 AltiWare OE System Installation & Administration Manual...

  • Page 427: Tapi Integration

    H A P T E R TAPI Integration If your office uses Microsoft Office Outlook, ACT!, or Goldmine— applications that let you call contacts without manually dialing the telephone's keypad and that support the Telephony Application Programming Interface (TAPI)—you can install AltiGen’s TAPI gateway to use this functionality through your AltiWare installation.

  • Page 428: Setting Up The Client

    Setting Up the Client The service is started automatically. No configuration parameters need to be set on the server. Setting Up the Client Setting up the client involves: • Installing the AltiGen TAPI Service Provider on the client • Setting up phone and modem options •...
  • Page 429 TAPI Integration If Phone and Modem Options is already configured, click the Edit Button to verify that the correct Route Access number is entered in both To access an outside line fields. Figure 1. Configuring phone and modem options Select the Advanced Tab to configure the TAPI service provider. Figure 2.
  • Page 430 Setting Up the Client In the AltiGen TAPI Device Detect dialog box, click the Configuration button to verify that the client extension is available. If you have any type of error, Windows will let you know what the possible causes could be. There could be a mistake in the Altigen server IP address, extension number, or password.

  • Page 431: Set Up Phone Dialer

    TAPI Integration Set Up Phone Dialer Launch Phone Dialer: From Windows 2000, select Start > Programs > Accessories > Communication. From Windows XP, go to Start > Run, type Dialer.exe, and click OK. In the Phone Dialer, select Edit > Options. In the Preferred line for calling section, select Phone.

  • Page 432: Making A Call In Microsoft Outlook

    Setting Up the Client Making a Call in Microsoft Outlook Before making a call, configure the Outlook New Call configuration. Begin by setting up at least one contact. In Microsoft Outlook, select Go > Contacts. Click the New Call button on the menu bar. The New Call dialog box opens.

  • Page 433: Changing Tapi Configuration Parameters

    In the Connect Using Line section of the dialog box, select the client extension, and click OK. This enables the client to call out through Outlook using the client’s extension. To verify that the call connects, click Start Call in the New Call window.
  • Page 434 Changing TAPI Configuration Parameters 20-8 AltiWare OE System Installation & Administration Manual...

  • Page 435: Tools And Applications

    Tools and Applications H A P T E R Tools and Applications AltiWare OE comes with the following tools and applications for testing, diagnosing and configuring your system: • Configuration Reader • Extension Checker • MVIP Test Tool • DINA Manager Configuration Reader Configuration Reader is a tool that creates a subdirectory in \altiserv\EXE\AltiWareHtml\ of html files showing details of your...
  • Page 436 Extension Checker • contains 4-8 digits • different from extension • different from default system password • does not consist of consecutive numbers • does not consist of a repetition of the same digit Security characteristics of each extension are detailed in the application window itself.
  • Page 437 Tools and Applications Status Description Unsecure Pwd Password has unsecure elements described in Unsecure Elements window Outbound-capable Can make outbound trunk calls Unsecure Pwd + Password has unsecure elements described in Outbound Unsecure Elements window AND can make outbound trunk calls Password Expired Password is expired Attacked...

  • Page 438: Mvip Test Tool

    MVIP Test Tool MVIP Test Tool The MVIP Test Tool is a tool that detects one-way connection, cross talk, bad MVIP cable, static noise problems, and detection of duplicate T1\E1 and T1boards. It is strongly recommended that you run this tool after adding or removing any AltiGen hardware.
  • Page 439 Tools and Applications Note: DINA Manager can only launch the same AltiWare versions of the server that DINA Manager is located. For example, if AltiWare OE 5.0A is located same server as DINA Manager, only systems running OE 5.0A can be launched by DINA Manager. AltiWare OE System Installation &...
  • Page 440 DINA Manager 21-6 AltiWare OE System Installation & Administration Manual...

  • Page 441: Ppendix

    P P E N D I X E1-R2 and T1/E1 ISDN PRI Installations E1 R2 CAS Installation This section describes the configuration procedures necessary to implement E1 R2 digital signaling for European, Pacific Rim, and other emerging markets. Please carefully follow the procedures step by step. Important: When changing from E1 to T1, then back to E1, trunk channel properties will be reset to default values.
  • Page 442 E1 R2 CAS Installation In the Triton E1Configuration window, check the properties of the E1 trunk and consult your CO for “Frame Type,” “Line Code,” or “Zero Code Suppression.” Do not check the System Clock Master check box because the CO is a clock provider, and our system is synchronized to the CO.
  • Page 443 E1-R2 and T1/E1 ISDN PRI Installations • Incoming sequences - select check box and configure the sequence according to Table 1. • In-call signaling - configure the in-call signaling value according to Table 1. Figure 3. Signaling Layer The circled fields in Figure 3 represent values that depend on your country and its corresponding trunk property.
  • Page 444 E1 R2 CAS Installation Table 1: Foreign Countries/Signaling Values Country Signaling Values Chile/Nacional MFC- Set calling part category: 1 [Assume no caller ID provided]: Incoming sequence: DID/DNIS In-call signaling (depend on how many DID digits): For 3-digit DID, set to (113)6 For 4-digit DID, set to (1113)6 For 5-digit DID, set to (11113)6 For 6-digit DID, set to (111113)6...
  • Page 445 E1-R2 and T1/E1 ISDN PRI Installations Table 1: Foreign Countries/Signaling Values Country Signaling Values China MFC-R2 Set calling part category: 3 [Assume no caller ID provided]: Incoming sequence: DID/DNIS In-call signaling (depend on how many DID digits): For 3-digit DID, set to (113)1 For 4-digit DID, set to (1113)1 For 5-digit DID, set to (11113)1 For 6-digit DID, set to (111113)1...
  • Page 446 E1 R2 CAS Installation Table 1: Foreign Countries/Signaling Values Country Signaling Values Ecuador MFC-R2 Set calling part category: 1 [Assume no caller ID provided]: Incoming sequence: DID/DNIS In-call signaling (depend on how many DID digits): For 3-digit DID, set to (113)6 For 4-digit DID, set to (1113)6 For 5-digit DID, set to (11113)6 For 6-digit DID, set to (111113)6...
  • Page 447 E1-R2 and T1/E1 ISDN PRI Installations Table 1: Foreign Countries/Signaling Values Country Signaling Values Mexico / Teléfonos de Set calling part category: 2 Mexico [Assume no caller ID provided]: Incoming sequence: DID/DNIS In-call signaling (depend on how many DID digits): For 3-digit DID, set to (113)1 For 4-digit DID, set to (1113)1 For 5-digit DID, set to (11113)1...
  • Page 448 E1 R2 CAS Installation Table 1: Foreign Countries/Signaling Values Country Signaling Values Venezuela / Nacional Set calling part category: 1 MFC-R2 [Assume no caller ID provided]: Incoming sequence: DID/DNIS In-call signaling (depend on how many DID digits): For 3-digit DID, set to (113)6 For 4-digit DID, set to (1113)6 For 5-digit DID, set to (11113)6 For 6-digit DID, set to (111113)6...
  • Page 449 E1-R2 and T1/E1 ISDN PRI Installations Table 1: Foreign Countries/Signaling Values Country Signaling Values Colombia MFC-R2 Set calling part category: 2 [Assume no caller ID provided] : Incoming sequence: DID/DNIS In-call signaling (depend on how many DID digits): For 3-digit DID, set to (113)6 For 4-digit DID, set to (1113)6 For 5-digit DID, set to (11113)6 For 6-digit DID, set to (111113)6...
  • Page 450 E1 R2 CAS Installation Table 1: Foreign Countries/Signaling Values Country Signaling Values Ecuador MFC-LME Set calling part category: 2 [The switch doesn't support caller ID transmission]: Incoming sequence: DID/DNIS In-call signaling (depend on how many DID digits): For 3-digit DID, set to (113)1 For 4-digit DID, set to (1113)1 For 5-digit DID, set to (11113)1 For 6-digit DID, set to (111113)1...
  • Page 451 E1-R2 and T1/E1 ISDN PRI Installations Table 1: Foreign Countries/Signaling Values Country Signaling Values Panamá / Nacional Set calling part category: 1 MFC-R2 [Assume no caller ID provided]: Incoming sequence: DID/DNIS In-call signaling (depend on how many DID digits) : For 3-digit DID, set to (113)6 For 4-digit DID, set to (1113)6 For 5-digit DID, set to (11113)6...
  • Page 452 T1/E1 ISDN PRI Installation Table 1: Foreign Countries/Signaling Values Country Signaling Values Venezuela / Nacional Set calling part category: 1 MFC-R2 [Assume no caller ID provided]: Incoming sequence: DID/DNIS In-call signaling (depend on how many DID digits): For 3-digit DID, set to (113)6 For 4-digit DID, set to (1113)6 For 5-digit DID, set to (11113)6 For 6-digit DID, set to (111113)6...
  • Page 453 E1-R2 and T1/E1 ISDN PRI Installations Step 2: Data Link Layer Select the switch mode according to your country. Our system can provide several countries according to T1-PRI or E1-PRI. The selections of “B Channel Maintenance Message” depend on what country you reside in.

  • Page 454: T1/E1 Isdn Pri Installation

    T1/E1 ISDN PRI Installation B Channel Maintenance Country Protocol Supported Message Setting Italy ETSI Restart Japan NTT INS1500 Restart Korea ETSI None Macedonia ETSI Restart Mexico ETSI Restart Netherlands ETSI Restart Nordic ETSI Restart Poland ETSI Restart Russia ETSI Restart Saudi Arabia ETSI Restart...

  • Page 455: Ppendix

    P P E N D I X Technical Support & Product Repair Services This appendix describes the following: • AltiGen Communications technical support policy and procedures • Repair and replacement of defective parts • Technical training Technical Support Before contacting Technical Support, always have the following information on hand: •...

  • Page 456: Unresolved Problems Escalation Procedure

    Technical Support How To Reach AltiGen Technical Support Authorized AltiGen dealers and distributors may contact AltiGen technical support by any of the following methods: • Call 510-252-9712 and follow the prompts. Your call will be answered by one of AltiGen’s Technical Support Representatives or routed to the Technical Support Message Center if no one is available to answer your call.

  • Page 457: Repair And Replacement

    Technical Support & Product Repair Services Repair and Replacement You may send defective AltiGen-manufactured hardware products (in or out of warranty) to our factory for prompt authorized repairs. This section describes AltiGen’s repair and replacement services and the procedure Authorized AltiGen Dealers should follow for return of any materials to AltiGen.

  • Page 458: Technical Training

    Technical Training Technical Training AltiGen Communications, Inc., and your local dealer have partnered with AltiTraining, LLC, to provide technical training to AltiGen system administrators. AltiTraining, LLC, is AltiGen’s exclusive authorized provider of AltiGen Certified Administrator Training Courses. AltiTraining’s comprehensive curriculum is based on the same format AltiGen uses to train their engineers and dealers.
  • Page 459 Why should I attend the course? Like other business technology, the AltiGen IP-PBX telephone system is an investment in your company’s future. Your phone system is one of the most vital tools your company uses to communicate with customers. This training course will insure that you are up-to-date on all of the current AltiGen system features and will give you the tools and the knowledge to fully utilize your system.
  • Page 460 Technical Training B-6 AltiWare OE System Installation & Administration Manual...

  • Page 461: Glossary

    Glossary AC - Alternating Current. ADPCM - Adaptive Differential Pulse Code Modulation. A sophisticated compression algorithm for digitizing audio that stores the differences between successive samples rather than the absolute value of each sample. This method of digitization also reduces storage requirements from 64K bits/second to as low as 24K bits/second.
  • Page 462 card - printed circuit assembly. CCIS - Common Channel Interoffice Signaling. A method of carrying telephone signaling information along a path different to the path used to carry voice. Central Office (CO) - a switching system that connects lines to lines, lines to trunks, and trunks to trunks.
  • Page 463 database - a collection of related data that can be immediately accessed and operated upon by a data processing system for a specific purpose. DC - direct current. The flow of free electrons in one direction with an electrical conductor, such as wire. Default - the preset value from the factory or the software writer that the program or equipment comes with.
  • Page 464 en-bloc dialing - dialing scheme that allows the terminal to include all the digits required to complete a call. environmental subsystem - A protected subsystem (server) that provides an application programming interface (API) and environment - such as Win32, MS-DOS, POSIX, or OS/2 - on Windows. Ethernet - a communications protocol used in local area networks to connect computers, terminals, printers, etc., typically located within the same building.
  • Page 465 G.723.1 - speech encoding/decoding standard at 5.6 Kbps or 6.3 Kbps. G.729 - ITU standard algorithm speech encoding/decoding at 8 Kbps. G.729A - simplified G.729 G.729B - silence suppresion scheme for G.729 G.729AB - the combination of G.729A + G.729B GMT - Greenwich Mean Time.
  • Page 466 keyboard - system interface for communication. A group of numeric keys, alphabetic keys, or function keys used for entering information into a terminal and into the system. Usually patterned after the QWERTY keyboard layout. This term is derived from the sequence of the first six keys in the first row of alphabetic keys. Language Server - allows the ability to record and play phrases in different foreign languages without requiring any software changes.
  • Page 467 network - A configuration of data processing and/or telecommunication devices and software connected for information exchange. network address - An identifier for a node, station, or unit of equipment in a network. network domain - a set of workstations and servers that share a security account manager database and can be administered as a group.
  • Page 468 PABX - Private Automatic Branch Exchange. A private branch exchange (PBX) that provides access to and from the public telephone network without operator intervention. PBX - Private Branch Exchange. A switching system providing telephone communications between internal stations and external networks. PCM - Pulse Code Modulation.
  • Page 469 Quantum - an ISA standard computer telephony board of AltiGen’s AltiServ product line. It is an all-in-one platform designed with open software standards to facilitate use of enhanced applications. queue - a collection of calls waiting to be served. Queued calls in AltiWare are handled on a first-in, first-out basis.
  • Page 470 System Speed Dialing - this feature allows the user to access a system wide directory of commonly called numbers that have been “condensed” into a two- or three-digit code on the telephone dial pad. TAPI - Telephone Application Programming Interface. A call-processing software that allows developers to implement telephony applications that control switches from different vendors.
  • Page 471 UPS - Uninterrupted Power Supply. A backup battery module attached to a computer that allows memory contents to remain intact long enough for the operating system to perform an orderly system shutdown if a power outage occurs. USB - Universal Serial Bus. virtual extension - an extension not associated with a physical port that allows for the AltiGen Voice Mail System guest access to...
  • Page 472 G-12 AltiWare OE System Installation & Administration Manual...
  • Page 473 Index Index phone numbers 1-ii AltiGen Communications, Inc. address 1-ii AltiGen IP phone configuration 12-1 AltiGen IP phone NAT support 6-30 Symbols AltiGen Switching Service 3-18 Alti-IP 600H 1-27 #27 Station Login 1-21 AltiMail making a call from 1-16 Numerics Alti-Mobile Extension 1-7 10 digit dialing area codes 5-19 limitations 15-9...
  • Page 474 Index login 3-43 automatic login/logout 10-26 AltiWare OE Average Jitter 4-10 new installations 3-11 AM schedule 5-12 AMI (Alternate Mark B8ZS (Binary 8 Zero Inversion) 6-46 Substitution) 6-46 analog G-1 backing up Analog board 6-4 files 17-2 announcement backup 3-2 time stamp 10-34 database 3-44 answer options 10-48...
  • Page 475 Index call management setup in changing password 4-11 AltiReach 19-35 channel 4-7 from AltiMail 1-16 channel service unit 6-36, 6-38, 6-39 call control 5-18 child windows 4-5, 4-11 call detail reporting 1-19 circuit G-2 call forwarding 1-5 client setup 19-9 from voice mail 1-16 clock configuration 16-4 call handling 10-42, 10-48...
  • Page 476 Index Triton Analog Extension dialing pattern routing 8-6 Board 6-4 dialing scheme Triton T1/PRI Board 6-34 trunk 7-5 Triton VoIP Board 6-7 DID 7-7 configure collecting 7-24 firewall 6-10 T1 1-21 network for VoIP 6-8 DID number WAN router 6-9 extension 10-7 confirm callback number 10-34 Digit Manipulation 8-3...
  • Page 477 Index client setup 19-9 extensions 1-19 forwarding 1-18 definition G-4 integration with Exchange DID number 10-7 server 5-28 email name 10-10 Internet 19-4 general settings 10-3 name 10-10 incoming call handling 10-42 setup 19-4 information only mailbox 10-33 email messaging options 5-26 length 5-5 email services 5-26 message notification 10-36...
  • Page 478 Index file personal 1-17 server G-4 greeting prompts 16-3 files ground start 7-7, G-5 backup 17-2 grounding 2-3 firewall 6-33 group paging 14-1 configuration 6-10 GTE 6-46 first digit 5-4 first digit translator 5-6 first time login 4-11 H.323 1-22, 6-10 flash G-4 configuration 7-20 foreign exchange subscriber...
  • Page 479 Index impedance 7-7, G-5 display workgroup status 12-5 incoming call handling 7-27 time display 12-2 incoming ring type 7-7 IP Phone Service 1-23 information only mailbox 1-16, IP trunk 10-33 access code 6-31 install appearance 6-34 previous version 3-45 configuration 6-31 installation number code 5-9 AltiAdmin 3-42...
  • Page 480 Index workgroup 1-14 tone-based 10-16 Login and Logout icons 4-3 voltage-based 10-16 login, logout 4-1 messaging 5-24 logout management 5-25 workgroup 1-14 mixed-media 19-3 logout reason code 5-35 Microsoft Exchange Server loop current 2-3 integration 19-10–19-34 loop start 7-7, G-6 Microsoft SQL 5-23 MIME 19-3, G-6 mixed-media messaging 19-3...
  • Page 481 Index service provider 19-4 Operator Extension 5-4 local address 19-3 operator group 5-4 mixed-media messaging 19-3 optional add-on software 1-26 helper applications 19-3 options multiple AltiServ systems 1-22 boards 2-8 protocol 19-1 out call routing IMAP4 19-2 configuration 8-1–8-7 TCP/IP 19-2, 19-5 dialing pattern 8-6 transport 19-1 out call routing configuration...
  • Page 482 Index power failure transfer 1-9 6-38 remote call forwarding 1-5 service request information 6-37 system and station speed service requirements 6-37 dial 1-9 with Voice 6-37 toll restrictions 1-5 PRI ISDN Numbering Plan 6-52 virtual extension 1-10 project ID 10-8 workgroup call routing 1-12 prompt PCI Plug and Play 6-8...
  • Page 483 Index recorded announcements 16-2 route access 5-10, 8-1–8-7 recorded phrases 9-12 route access, number plan 5-9 recording options 5-26 route definition 8-1 recording tone 10-10 router 6-9 reducing dialing delay for en-bloc RTM External Logger 1-20 trunks 8-8 RTP & RTCP 6-33 refresh interval 4-11 RTP configuration 7-20 registration...
  • Page 484 Index SF (Superframe Format) 6-46 system Shutdown Switching 3-18 area codes 1-21 shutting down AltiServ 3-43 business hours 5-11 signaling protocol call park 1-9 T1 7-23 call restrictions 5-16 silence detection 1-24 callback from auto attendant 1-9 silence suppression 1-24, 7-21 data management 17-1 single call handling 10-51 distinctive ringing 5-3...
  • Page 485 Index with Voice 6-35 configuration 6-4 T1 clock 6-47 Triton Analog Extension board T1 service 6-35 specifications 2-5 T1 signaling Triton Analog Station Line Properties dialing delay 7-24 dialog box 10-17 T1/E1/PRI Triton Resource Board 6-2 features 1-21 Triton Resource board T1/PRI specifications 2-8 troubleshooting 6-55...
  • Page 486 Index loop/ground/wink start 1-10 call forwarding from 1-16 Trunk Monitor Enable 10-58 distribution list 1-17, 1-21 trunk properties forwarding 1-18 Quantum 7-6 making calls from 10-41 Triton T1/PRI 7-23 voice messaging 5-24 Triton VoIP 7-19 features 1-15 VoIP 7-19 message notification 1-16 trunk seizure reminder calls 1-17 Quantum 7-7...
  • Page 487 Index announcements 1-12 pilot number 10-1, G-8 silent monitoring 1-14 single/multiple call handling 1-13 workgroup configuration 10-1 Workgroup view window 4-8 zero code suppression 6-46 Bell 6-46 GTE 6-46 Jam Bit 8 6-46 Zoomerang 1-24 AltiWare OE System Installation & Administration Manual I-15...

  • Page 488: Index

    Index I-16 AltiWare OE System Installation & Administration Manual...

  • Page 489: Readers Comment Form

    Readers Comment Form AltiWare OE Release 5.0A AltiWare System Installation and Administration Manual Please use this form to provide comments about this publication, its organization, or the subject matter. Suggestions for improvement or enhancements to our documentation are always welcome. On a scale of 1 to 5, 1 is the lowest score and 5 is the highest score.
  • Page 490 COMMENTS: Mail to: AltiGen Communications, Inc. 4555 Cushing Pkwy. Fremont, CA 94538 Call us at: (510) 252 - 9712 Fax us at: (510) 252 - 9738 E-Mail us at: docs@altigen.com AltiWare OE System Installation & Administration Manual R-ii...

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