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Setting Dialing Pattern Routing
Example: 10-Digit Dialing
A sample use of dialing patterns is enabling 10-digit dialing, which some
geographical areas require. Normally, AltiContact Manager prepends a "1"
to 10-digit numbers when users use single-click calling features such as
zoomerang or calling from a Contacts list in AltiView or a TAPI-enabled
application. This could cause some calls to fail. Here is how you would
enable 10-digit dialing.
1.
On the Route Definition tab, define a route that deletes one digit from
the head.
2.
On the Dialing Pattern tab, create a dialing pattern with Prefix set to
<1+area code>, such as "1408," and Pattern length set to "11," where
area code is different from the AltiContact Manager system but
requires 10-digit dialing.
3.
Assign the Route Priority for this dialing pattern to the Index of the
route definition you created above.
4.
Repeat steps 2 and 3 above for other area codes requiring 10-digit
dialing as necessary.
Reducing Dialing Delay For En-Bloc Trunks For Non-US/
Canada Countries
When using a country code other than USA & Canada in System
Configuration, there will be a 7 second dialing delay for en-bloc trunks. To
reduce this delay, Out Call Routing Configuration can be used as a
workaround.
10-8 AltiContact Manager Administration Manual
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Troubleshooting
