Table of Contents
Advertisement
Upgrades
For all the above cases, the customer must go to a registered ACM 4.6 or
OE/ACC 5.0A version to transfer compatible licenses.
Upgrading from ACM 4.6 to ACM 5.0A
•
Registration is required for the upgrade.
•
If installed prior to the upgrade, the following 4.6 licenses will be
converted:
— AltiView Site License converts to 100 AltiView Session Licenses
— AltiConsole Site License converts to 10 AltiConsole Session
Licenses
Important: For seat license upgrades from 4.6 to 5.0A, you can only
upgrade to the number of seats existing in 4.6. 4.6 Agent Seat
Licenses that are not upgraded will be nullified and cannot be
used for future upgrade/migration.
Upgrading from ACM 5.0 to ACM 5.0A
•
Registration is required for the upgrade.
Lost Licenses
AltiGen views a registered license key as the right for the system registered
under it to have access to the feature. If a license key or system key is lost,
it is the responsibility of the party who purchased the item. The policy for
replacing any lost software licenses or system keys is to repurchase the
software.
3-10 AltiContact Manager Administration Manual
Advertisement
Table of Contents
Troubleshooting
