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Queue Management
Announcement
The Announcement tab allows for configuration of queue announcements.
Figure 15. Announcement tab of Advanced Queue Management, Workgroup
Configuration
To configure queue announcements:
1.
Select from any of the following check boxes:
• Queue Position
• Expected Wait Time
2.
Use the drop-down lists to select the Greeting Phrase and Update
Phrases that will be played to callers in queue.
3.
Select the Update Interval (0 to180 seconds) to be inserted between
queue phrases.
Note: If the interval is set to 0, the system will play phrases one after
the other without music in between.
4.
Click OK or Apply.
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Troubleshooting
