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Phrase Management
This section covers information using pre-recorded phrases, recording
custom phrases, and using professionally recorded phrases.
Using Pre-Recorded Prompts
AltiWare provides ready-to-use pre-recorded phrases. Phrase 0001 is the
default IVR greeting at the root menu level. Phrases 0291 through 0297 are
phrases used for group queue prompts.
Phrase #
0001
Thank you for calling. If you know the extension of the person
you wish to speak with, please enter it now. To reach the
(default)
operator, press 0 or simply stay on the line.
0291
Please hold; someone will be with you shortly. For your
convenience, you may leave a message if you wish by pressing
(default)
the # key on your telephone and we will get right back to you.
0292
Please hold; someone will be with you shortly.
0293
We appreciate your call and will be with you as quickly as
possible.
0294
Thank you for your patience. We should be with you soon.
0295
Thank you for your patience. We should be with you soon. For
your convenience, you may leave a message if you wish by
pressing the # key on your telephone and we will get right back
to you.
0296
We apologize for the extended delay, but our current call load is
abnormally high. Remember, you may leave a message by
pressing the # key on your telephone and we will get right back
to you.
0297
You may still wait if you prefer, but we suggest you leave a
message by pressing the # key on your telephone and we will get
right back to you.
Recording Custom Phrases
When you create custom phrases, you should keep a record of phrase
numbers and the corresponding phrases so that if a phrase needs to be
changed, the correct phrase number is readily available.
11-10 AltiContact Manager Administration Manual
Phrase
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Troubleshooting
