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To open the Agent Extension view on the Group tab:
1.
Select the Virtual or Physical extension number from the Agent/
Supervisor/Extension list on the Extension Configuration General
tab.
2.
Click the Group tab. The Agent Extension view on the Group tab is
displayed, with the agent extension number appearing in the window
title bar.
Figure 5. Physical Agent Extension view of Group tab, Extension Configuration
Adding or Removing Huntgroup Assignments
To assign huntgroups to the selected physical or virtual extension:
1.
In the Agent Extension view on the Group tab, click the huntgroup
pilot number(s) in the Not Member list.
2.
Click the Add button to move them to the Member list.
Note: If the huntgroup pilot extension is configured to Ring All
Available Members, the maximum number of members is 20.
See "Setting Call Handling Options" on page 15-17 for details.
To remove huntgroups assigned to a physical or virtual extension:
1.
Click the huntgroup pilot number(s) in the Member list.
2.
Click the Remove button to move them to the Not Member list.
AltiContact Manager Administration Manual
Extension Configuration
14-17
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Table of Contents
Troubleshooting
