Table of Contents
Advertisement
Work/Hunt Group Converter 1-25,
28-1
workgroup
agent login/logout 1-16
answer handling 16-25
barge in 1-17
business hours 16-11
call pickup 1-12
call routing 1-16
CDR Search 1-13, 1-17
incoming call handling 16-21
log off reason codes 1-16
mail management 16-14
message notification
options 16-17
multiple membership of 1-14
multiple queue
announcements 1-14
operation notes when
upgrading 3-10
pilot number G-8
queue management 16-28
recording options 16-5
RNA handling 16-26
silent monitoring 1-17
single/multiple call
handling 1-15
upgrade change 3-17
workgroup business hours 16-11
workgroup configuration 16-1
queue management
advanced setup button 16-33
Workgroup icon 4-4
Workgroup view window 4-8
workgroups
after hours handling 1-13
skill setting 16-13
wrapup 4-8
Z
zero code suppression 6-23
Bell 6-23
GTE 6-23
Jam Bit 8 6-23
Zoomerang 1-28
AltiContact Manager Administration Manual I-17
Index
Advertisement
Table of Contents
Troubleshooting
