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Phone Display Options
For analog and IP phones, the administrator can select what information is
to be displayed. Depending on the number of display lines on the LCD, the
phone can be set up to show two lines of specific caller information on the
display.
In the Phone Display field, use the Number Line and Name Line drop-
down lists to select the caller information to display:
•
Caller Number
•
Caller Name
•
DNIS Number
•
DNIS Name
•
IVR Data
•
User Data
Note:
For most phones, the number line can display only a number. If the
Number Line is set to Caller Name, DNIS Name, User Data or
IVR Data, the phone may display "Unknown" on the number line.
How to display IVR data on the IP phone
To display digits on the IP phone that were entered by the caller in response
to an IVR request,
1.
Go to Call Center Management > IVR Configuration.
2.
Set up an IVR item to collect digits: in the Action field, select Adv.-
Collect Digits.
3.
In the Text Tag field, enter DISP (DISP stands for "display"). DISP
is case-insensitive.
If several IVR items are set in this way, the first one will be displayed. DISP
supports only inbound trunk calls.
How to display User data on the IP phone
When a call is being transferred using AltiAgent, the person transferring
the call can type a brief note in AltiAgent, which will then be displayed on
the LCD of the person receiving the call, as well as on that person's
AltiAgent screen. To do this, after answering a call and before transferring
it, do the following:
AltiContact Manager Administration Manual
Extension Configuration
14-15
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Troubleshooting
