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To check Deletion Notification:
1.
Delete this message from Outlook.
2.
Wait for a couple of minutes, and then log on to extension 100's voice
mail from a phone. The voice mail should no longer be there.
If any of these tests fail, consult the "Troubleshooting Tips" section.
Troubleshooting Tips
To check profiles:
1.
Log on to the AltiContact Manager system as the AltiGen service
account (e.g. AltiGen_telesystem).
2.
Select the Mail Icon from the Control Panel.
3.
Click Show Profiles. For the test mailbox there should be profiles
named such as AltiExch<ServerName><FirstName><LastName>
(e.g. AltiExchMAILSERVERAmyLee).
If you don't see any such profile, make sure that \altiserv\exe folder
does not contain the files mapi32.dll or gapi32.dll. If these files exist,
delete them, then stop and start the Exchange Integration Service.
To delete old profiles:
If an error occurred while AltiContact Manager was creating mail profiles,
the damaged profiles would remain there until removed manually. After the
re-configuration, the new profiles can't be created since the old ones still
exist.
You can remedy this as follows:
1.
Logon as AltiGen Service Account
2.
Shutdown Altigen Exchange Integration Service from Control Panel \
Services, then open the Control Panel\Mail (or Mail and Fax) and
click Show Profiles. Remove all the profiles such as
AltiExch<ServerName><FirstName><LastName> (e.g.
AltiExchMAILSERVERAmyLee).
3.
Delete all the files under \Altiserv\db\SynchStorage* (e.g.
SynchStorageExt100).
4.
Start the AltiGen Exchange Integration Service from Control Panel
\ Services.
If this doesn't work, contact AltiGen Technical Support.
AltiContact Manager Administration Manual
Data and Internet Integration
26-33
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Table of Contents
Troubleshooting
