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To set up a Line Park Group:
1.
Open the Line Park Configuration window.
2.
In the Group field (left side of window), click the Add button, then
enter a name in the Add Line Park dialog box, and click OK.
Figure 2. Add Line Park dialog box
3.
In the Member Lines field, use the Add button to add members to the
Line Park Group. The member is a Line ID.
4.
Configure the following Line Park options:
• Play ring back tone before answered—when this check box is
enabled, a ring back tone will be played before the line parked call
is answered.
• Greeting phrase—use the up/down arrows to selected the greeting
phrase to be played before the line parked call is answered.
• Enable Line Park Timeout—when this check box is checked, a
line park call will time out after the number of seconds set in the
value box.
• Allow #51 to pick up—when this check box is checked, it allows a
user to pick up parked calls from a phone set using #51.
• Exit Line Park—a call parked at a line can press # to leave the park
line (or when configurable timeout expires) and go to the specified
IVR attendant.
Note:
When a call is parked at a park line, the park line number is
assigned to the call, and is not available to other callers. The park
line is released when the call disconnects, is answered or is
forwarded to an IVR attendant.
In the case where all the lines are in use, a new incoming call is
placed in the Line Park queue. The prompt and timeout
configuration also apply to these queued calls.
19-2 AltiContact Manager Administration Manual
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Troubleshooting
