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Key AltiContact Manager Characteristics
•Dialed Digit Translation - allows the administrator to select
NEW
a single dialed digit that can be assigned to route a call to any
destination. First Digit Translator allows the administrator to
select a single dialed digit that can be assigned to route a call to any
destination. Extension Dialed Digit Translator allows predefined
dialed digits by an extension to be translated into a different dialing
string. In ACM 5.0A, a digit manipulation option allows you to
remove or add digits to a number dialed by the IP extension. An
extension can also have multiple dialing digit patterns.
•
Distinctive Ringing for Workgroup Calls - allows workgroup
incoming calls to use a different ringing cadence from normal calls.
•
Holiday Routing - routes inbound DNIS and trunk calls on designated
holidays to specified destinations. You can create separate routes for
business and non-business hours on half-day holidays. Multiple
Holiday Profiles can be configured in a system. Also, multiple Holiday
Profiles can be assigned to DNIS Routing, Caller ID and Trunk In Call
Routing entries.
•
Login/Logout/Keep Login Status on system startup or reboot - all
group members can be set to the "Login" or "Logout" state at system
startup or reboot. By default, group members are set to "Keep Login
Status."
•
Multiple Queue Announcements - allows each group to have its own
set of unique audio announcements. Up to five announcements can be
configured for each group. The intervals between announcements can
also be configured.
•
Multiple Workgroup Membership - allows each extension to belong
to multiple groups. The system can be configured with a maximum of
64 groups (workgroup/huntgroups/paging groups).
•
Multiple Workgroup Log In and Log Out - lets group members
quickly log in and out of multiple groups.
•
Outbound Workgroup Call Monitoring - Workgroup supervisor
can monitor agent's inbound and outbound calls. If an agent wants to
make a personal call that is not monitored, the agent must either log out
or set the Outbound Workgroup to N/A (if enabled in AltiAdmin).
Calls can be barged-in on regardless of login status.
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Table of Contents
Troubleshooting
