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Setting Message Notification Options
Important: If Urgent Voice Messages Only is selected and notification
schedule is set to Non-Business Hours, if the extension
receives an urgent message that is received and not listened to
during normal business hours, the system will perform
notification as soon as the system enters non-business hours.
Emergency Notification
When any extension dials an emergency number, the system can make calls
to pre-configured extensions, groups, or outside numbers. To enable this
option, select the extension, and enable the When Emergency Number
Has Been Dialed check box.
Redundancy Notification
When a system switches over through the Redundancy feature, after the
operation is completed, the system can be configured to make calls to pre-
configured extensions, groups, or outside numbers. To enable this option,
select the extension, and enable the When Redundancy Switch Over to
This System check box.
Setting the Type of Notification
There are four options for sending the notification or reminder message:
phone, pager, extension or custom application (Custom App).
•
Extension - to use the Extension option, select the Extension radio
button, then type the extension number into the text box.
•
Phone/Pager - for the Phone and Pager options, first specify the trunk
or route access code using the drop-down list next to the Extension
radio button. The Any option means to locate any available trunk.
Then type in the number with all relevant dialing prefixes other than
the trunk code, using a maximum of 63 digits.
•
Custom App - when used in conjunction with a third party notification
application, the Custom App feature enables an extension to connect
to an application that can receive the notification event; use the drop-
down list to choose the log on extension to which the third party
application is connected. Contact your local AltiGen dealer for more
information on using this feature.
Note: The Reminder Call will not work with this selection.
14-26 AltiContact Manager Administration Manual
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Troubleshooting
